United Parcel Service (UPS) believes that its employees should give the firm a fair day’s work for a fair’s day pay. The package delivery firm seems willing to give more than a fair’s day pay. But in (35) ____, UPS expects maximum output from its employees. Since 1920s, the firm’s industrial engineers have been studying every detail of every task (36) ____ by most UPS employees. From their studies have come time and motion standards that (37) ____ how those tasks are performed and how long they should take. Drivers, for example, are expected to walk to a customer’s door at a speed of exactly three feet per second. They are told to knock as soon as they get there, rather than (38) ____ time looking for a doorbell. Work engineers are (39) ____ riding with drivers, timing everything from stops at traffic lights, to wait at customers’ doorway, to stairway climbs, to coffee break. And they are not (40) ____ to pointing out the occasional inefficiency. Additionally, supervisors ride with the least good drivers, noting how they work and constantly (41) ____ them until their work is up to standard. The (42) ____of all this work engineering is efficiency, and UPS has been called one of the most efficient companies anywhere. It's also a highly profitable company. Most drivers take the regimentation in stride: many show (43) ____ in meeting the UPS standards each day. Others, however, feel that they are constantly being pushed, that it is impossible for them to (44) ____ at work. UPS officials claim that the standards provide accountability. And, they say, employees who work according to UPS standards should feel less tired at the end of the day.
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