Choose the best answer:
His mother enjoys ____________ this series on television.

 

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There’s a direct link between employee satisfaction and customer satisfaction.  Employees are the driving factor behind customer satisfaction. Employee interactions set the tone for a positive or negative customer experience. When employees aren’t happy at work, their interactions with customers can, and almost always will, suffer. Over the course of time, this can have serious repercussions for a business. The place where this becomes the most critical is any business where employees are directly interacting with customers, such as retail or food service. Historically underpaid and overworked, employees in these jobs are tasked with spending their entire shifts serving customers.  This is where employee experience comes in. If even a fraction of a customer experience budget was spent on employee experience, there would be a huge return on investment. One of the easiest ways to enhance employee experience is to ask for and welcome employees’ feedback. They have great insight into customer needs. After all, they’re the ones who are directly interacting with customers and hearing their criticisms and compliments firsthand. Employees can be your biggest asset when it comes to customer satisfaction.  A large part of employee experience revolves around understanding what employees need and want and gaining insight into their work preferences. Another critical piece of the employee experience is training and development. Employees should be equipped with the skills they need to excel at their jobs and have opportunities to continue to learn and develop. They should be able to check in and touch base with their managers to keep track of their progress and discuss any questions or concerns as they arise. Showing employees that you value the work they’re doing is one of the easiest ways to boost their motivation. It can be as simple as saying thank you, to publicly acknowledging and celebrating their contributions. It’s not just the younger generations who crave recognition - no one likes to feel like the work they’re doing is going unnoticed.  It’s time to shift the mindset from employees working just to work, to acknowledging that they’re valuable contributors to a company’s success. Employees need to understand how important their role is and how their work fits into the bigger picture. They need to feel like their voices are being heard and they have respect from their managers. Most importantly, they need to be able to come to work and know that the next eight hours won’t be pure torture. 
5. The word “their” in paragraph 4 refers to _____

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All the different plants and animals in a natural community are in a state of balance. This balance is achieved by the plants and animals interacting (1) _______ each other and with their non-living surroundings. An example of a natural community is a woodland, and a woodland is usually dominated by a particular species of plant, such as the oak tree in an oak wood. The oak tree in this example is therefore called the dominant species but there are also many other types of plants, from brambles, bushes, and small trees to mosses, lichens and algae (2) __________ on tree trunks and rocks. The plants of a community are the producers: they use carbon dioxide, oxygen, nitrogen to build up their tissues using energy in the form of sunlight. The plant tissues form food for the plant-eating animals (herbivores) (3) _______ are in turn eaten by flesh-eating animals (carnivores). Thus, plants produce the basic food supply for all the animals of a community. The animals themselves are the consumers, and are either herbivores or carnivores. Examples of herbivores in a woodland community are rabbits, deer, mice and snails, and insects such as aphids and caterpillars. The herbivores are sometimes eaten by the carnivores. Woodland carnivores are of all sizes, from insects such as beetles and lacewings to animals such as owls, shrews and foxes. Some carnivores feed on herbivores, some feed on the smaller carnivores, (4) _______ some feed on both: a tawny owl will eat beetles and shrews as well as voles and mice. These food relationships between the different members of the community are known as food chains or food (5) ______. All food chains start with plants. The links of the chain are formed by the herbivores that eat the plants and the carnivores that feed on the herbivores. There are more organisms at the base of the food chain than at the top; for example, there are many more green plants than carnivores in a community

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My children can’t live without media. At age 14, 15 and 18, my daughters Sussy and Anni and my son Bill don’t use media. They inhabit media. And they do so exactly as fish inhabit a pond. Gracefully, and without consciousness and curiosity as to how they got there. They don’t remember a time before email or instant messaging or Google. When my children laugh, they don’t say “Ha, ha”. They say “LOL”. These are children who shrug indifferently when they lose their iPods, with all 5000 tunes plus video clips, feature films, and TV shows (like who watches TV on a television anymore?). “There is plenty more where that came from”, their attitude says. And they seem right. The digital content that powers their world can never truly be destroyed. As a social scientist, journalist, and mother, I’ve always been an enthusiastic user of information technology. But I’d noticed that the more we seemed to communicate as individuals, the less we seemed to function together as a family. And on a broader scale, that the more facts we have at our fingertips, the less we seem to know. That the “convenience” of messaging media (email, SMS, IM) consumes ever larger amounts of our time. That as a culture we are practically swimming in entertainment, yet remain more depressed than any people who have ever lived. Our family’s self-imposed exile from the information age changed our lives infinitely for the better. I watched as my children became more focused. I watched as their attention spans increased, allowing them to read for hours at a time; to hold longer and more complex conversations with adults and among themselves. They probably did no more homework during The Experiment than they had done before, but they all completed it far more efficiently and far more quickly The Experiment also forced us to notice food more. Before, eating had been a side dish. Now it was the main course, or at least one of them. Our approach to cooking changed, too, especially for the girls. They’d started out as reasonably competent cooks, but by the end of The Experiment they were capable of turning out entire meals with ease The Experiment also confirmed my strong suspicion that media has been robbing Sussy of sleep for years. Unplugged, the changes to her sleep patterns were dramatic. The evidence strongly suggests she is no isolated case. One study found that children who spend more time online also drink more caffeinated beverages, with a resulting effect on their prospects of sleeping well  
3. What does the writer say about information technology in paragraph 3?

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In the 1980s feminism became less popular in the US and there was less (1) ____ in solving the remaining problems, such as the fact that most women still earn much less than men. But American women have more opportunities than anyone thought possible 40 years ago. One of the biggest discrimination is in (2) ____ people think. Although there is still discrimination, the principle that should not exist is widely accepted. Feminism has brought (3) ____ many changes in the English language. Many words for job titles that included ‘man’ have been replaced, for example ‘police officer’ is used (4) ____ of policeman’ and ‘chair’ or ‘chairperson’ for ‘chairman’. ‘He’ is now rarely used to refer to a person when the person could be either a man or woman. Instead, he/she, or sometimes (s)he, is preferred. The title Ms is used for women instead of ‘Miss’ or ‘Mrs’, since, like ’Mr, it does not show (5) ____ a person is married or not

Rewrite the sentence
Most of the classmates couldn’t come. He invited them to the birthday party.

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While fats have lately acquired a bad image, one should not forget how essential they are. Fats provide the body's best means of storing energy, far more effiient energy sources than either carbohydrates or protein. They act as insulation against cold as cushioning for the internal organs, and as lubricants. Without fats, energy would be no way to utilize fat soluble vitamins. Furthermore, some fats contain fatty acids that contain necessary growth factors and help with the digestion of other foods. An important consideration of fat intake is the ratio of saturated fats to unsaturated fats. Saturated fats, which are derived from dairy products, animal fats, and tropical oils, increase the amount of cholesterol in the blood. Cholesterol may lead to coronary heart disease by building up in the arteries of the heart. However, unsaturated fats, derived from vegetable oils, tend to lower serum cholesterol if taken in proportion twice that of saturated fats. The consumption of a variety of fats is necessary, but the intake of too much fat may lead to a variety of health problems. Excessive intake of fats, like all nutritional excesses, is to be avoided.
2. What is the main idea of the second paragraph?

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Egypt’s 100 millionth citizen was born last week, undoubtedly a happy occasion for one family, but a moment filled with foreboding for a country struggling to contain a population explosion. In the past year the government has scrambled to stem the birth rate with a new program called “Two is Enough.” It is establishing family planning clinics throughout the country, where Egyptians can purchase heavily subsidized contraceptives. But many doctors and activists fear that this is too little, and comes too late to reverse the uptick in population growth. Doctors complain that the new “Two is Enough” program lacks in a clear strategy to bring down birthrates. The financial resources deployed thus far have been a fraction of previous efforts; some family-planning clinics have reportedly run out of contraceptives. While clinics funded by the campaign to provide some reproductive health education, sexual education remains taboo in Egyptian schools. There is also a lack of adequate services for the poor and pensioners. Many Egyptians opt to have more children in the hope they will look after them as they age, a phenomenon common in countries with high levels of poverty and inadequate safety nets. While over 30 million Egyptians live in poverty, only 9.4 million receive means-tested cash transfers from the government’s welfare programs. Economic reforms undertaken as part of a recently completed International Monetary Fund program have cut subsidies in a number of areas, contributing a spike in inflation that at one point exceeded 30%. For newborns like the 100-millionth Egyptian, the outlook is grim. A burgeoning population exacerbates many problems. Despite Egypt’s limited supply - it depends almost exclusively on the Nile - there has been a systemic failure to adequately address water waste. From wasteful megaprojects draining the Nile to literally dumping waste in the river, Egyptian officials have consistently failed to prudently protect what is perhaps the country’s most vital natural resource. In 2018, Egypt temporarily reduced the farming of rice, a water intensive crop - only to expand cultivation the following year. The New Administrative Capital that Sisi has set out to erect is projected to need 650,000 cubic meters of water per day when finished. Failure to quickly and dramatically improve water management practices in Egypt could be disastrous, and the risk is the greater for the country’s rapid population growth  
4. According to paragraph 3, what is NOT a failure in Egypt government’s population controlling effort?

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In 1903 the members of the governing board of the University of Washington in  Seattle engaged a firm of landscape architects, specialists in the design of outdoor environments - Olmsted Brothers of Brookline, Massachusetts - to advise them on an appropriate layout for the university grounds. The plan impressed the university officials, and in time many of its recommendations were implemented. City officials in Seattle, the largest city in the northwestern United States, were also impressed, for they employed the same organization to study Seattle’s public park needs. John Olmsted did the investigation and subsequent report on Seattle’s parks. He and his brothers believed that parks should be adapted to the local topography, utilize the area’s trees and shrubs, and be available to the entire community. They especially emphasized the need for natural, serene settings where hurried urban dwellers could periodically escape from the city. The essence of the Olmsted park plan was to develop a continuous driveway, twenty miles long, that would tie together a whole series of parks, playgrounds, and parkways. There would be local parks and squares too, but all of this was meant to supplement the major driveway, which was to remain the unifying factor for the entire system. In November of 1903 the city council of Seattle adopted the Olmsted Report, and it automatically became the master plan for the city’s park system. Prior to this report, Seattle’s park development was very limited and funding meager. All this changed after the report. Between 1907 and 1913, city voters approved special funding measures amounting to $4,000,000. With such unparalleled sums at their disposal, with the Olmsted guidelines to follow, and with the added incentive of wanting to have the city at its best for the AlaskaYukon-Pacific Exposition of 1909, the Parks Board bought aggressively. By 1913 Seattle had 25 parks amounting to 1,400 acres, as well as 400 acres in playgrounds, pathways, boulevards, and triangles. More lands would be added in the future, but for all practical purposes it was the great land surge of 1907-1913 that established Seattle’s park system
6. Which of the following can be inferred from the passage about how citizens of Seattle received the Olmsted Report?

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The national teachers union and an activist group have welcomed Human Resources  Minister M Kula Segaran’s announcement that schools will be supplied with a list of endangered jobs, saying it will be a useful aid in career guidance. Kula said on Wednesday that the list would help pupils decide what courses to avoid in pursuing further studies. Kula spoke of the looming fourth industrial revolution, saying it could result in the irrelevance of 30% of existing jobs. Harry Tan, the secretary-general of the National Union of the Teaching Profession, said the list would be a good additional tool for schools in their work to prepare students for the job market, and Parent Action Group for Education chairman Noor Azimah Rahim said its use could result in an easing of the problem of youth unemployment.  Tan told FMT he hoped the education and human resources ministries would also consult the private sector since they were familiar with market forces. He said teachers would always try to help students pursue their dreams, but he added that schools were facing what he called “logistical issues” that could prevent them from effectively preparing students for future jobs. One of these problems, he said, was a shortage of English teachers and another was a lack of computer numerical control machines in vocational colleges.  Azimah warned against using the list as more than just a guide, saying the job market would keep changing with the times. What would remain a constant, she said, was the need for students to be bilingual, to master the foundations of mathematics and science and to balance these with involvement in sports and the arts. She urged teachers to promote creative thinking and problem solving skills among their students, saying these were sought after by employers. 
2. According to paragraph 1, what is the possible result of the 4th industrial revolution?

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Hardcover and paperback are two types of books and bookbinding processes. A hardcover book is also called a hardback or hardbound. On the other hand, a paperback also goes by the names softback and soft cover. Paperbacks can be further classified as trade paperbacks and mass-market paperbacks. Paperback book, as its name implies, has a soft card or a thick paper cover over the pages. This type of covering is less heavy but prone to folding, bending, and wrinkles with use and over time. Hardcover books are characterized with a thick and rigid covering. This covering allows protection for the pages and makes the book durable and usable for a long time. Oftentimes, a hardcover book has a dust that protects the books from dust and other wear and tear. Some books are even made durable by using leather or calfskin as a book covering. In terms of manufacturing and purchasing books, hardcover books are more expensive due to the materials and processes. Pages of hardcover books are acid-free paper. This type of paper allows preservation of the ink and is ideal for books in use and preserving them for a long time. On the other hand, paperbacks use cheap paper, usually newsprint. The reason for this is to lower production costs and being readily made available for the masses. The paper in a hardcover book is usually stitched together before being glued, stapled, or sewn to the book’s spine. Due to the stitches, a hardcover book can have signatures, a place where the binding threads are visible. Meanwhile, a paperback book’s pages are glued together and glued again to the spine. This makes the pages loose or separated while being in use. Hardcover books are often applied to academic books, references books, commercial, and bestsellers that have enjoyed financial success. Other books in the hardcover version are books of collectible value. Publishers often release a hardcover version of the book to show investment so that they can project a high return of investment. This is a large contrast regarding paperbacks. Paperback books are done for new or succeeding editions, reprinting of books or books with little profit margin. Publishers use the paperback editions to stretch the profit for the book. The first release or first edition of a literary work is purposefully done as a hardcover book followed by paperback versions.
8. What is the overall tone of the passage? 

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Many prehistoric people subsisted as hunters and gatherers. Undoubtedly, game  animals, including some very large species, provided major components of human diets. An important controversy centering on the question of human effects on prehistoric  wildlife concerns the sudden disappearance of so many species of large animals at or near the end of the Pleistocene epoch. Most paleontologists suspect that abrupt changes in climate led to the mass extinctions. Others, however, have concluded that prehistoric people drove many of those species to extinction through overhunting. In their “Pleistocene overkill hypothesis,” they cite what seems to be a remarkable coincidence between the arrival of prehistoric peoples in North and South America and the time during which mammoths, giant ground sloths, the giant bison, and numerous other large mammals became extinct.  Perhaps the human species was driving others to extinction long before the dawn of history. Hunter-gatherers may have contributed to Pleistocene extinctions in more indirect ways. Besides overhunting, at least three other kinds of effects have been suggested: direct competition, imbalances between competing species of game animals, and early agricultural practices. Direct competition may have brought about the demise of large carnivores such as the saber-toothed cats. These animals simply may have been unable to compete with the increasingly sophisticated hunting skills of Pleistocene people.  Human hunters could have caused imbalances among game animals, leading to the extinctions of species less able to compete. When other predators such as the gray wolf prey upon large mammals, they generally take high proportions of each year’s crop of young. Some human hunters, in contrast, tend to take the various age-groups of large animals in proportion to their actual occurrence. If such hunters first competed with the larger predators and then replaced them, they may have allowed younger to survive each year, gradually increasing the populations of favored species. As these populations expanded, they in turn may have competed with other game species for the same environmental niche, forcing the less hunted species into extinction. This theory, suggests that human hunters played an indirect role in Pleistocene extinctions by hunting one species more than another. 
7. What is one difference between the hunting done by some humans and the hunting done by gray wolves?

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Just as optical fibers have transformed communication, they are also revolutionizing medicine. These ultra - thin, flxible fiers have opened a window into the living tissues of the body. By inserting optical fibers through natural openings or small incisions and the threading them along the body's established pathways, physicians can look into the lungs, intestines, heart and other areas that were formerly inaccessible to them. The basic fiber-optics system is called fiberscope, which consists of two bundles of fibers. One, the illuminating bundle, carries light to the tissues. It is coupled to a high-intensity light source. Light enters the cores of the high-purity silicon glass and travels along the fibers. A lens at the end of the bundle collects the light and focuses it into the other bundle, the imaging bundle. Each fibers in the bundle transmits only a tiny fraction of the total image. The reconstructed image can be viewed through an eyepiece or displayed on a television screen. During the last five years, improved methods of fabricating optical fibers have led to a reduction in fiberscope diameter and an increase in the number of fibers, which in turn has increased resolution. Optical fibers can also be used to deliver laser light. By use of laser beams, physicians can perform surgery inside the body, sometimes eliminating the need of invasive procedures in which healthy tissue must be cut through to reach the site of disease. Many of these procedures do not require anesthesia and can be performed in a physician's office. These techniques have reduced the risk and the cost of medical care.
8. The word "resolution" is closest in meaning to which of the following?

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Modern technology, in all its various forms, has changed the way we live our lives,  but unfortunately, (1) _______ has not always been for the better. A number of things we used to value highly are gradually disappearing or have disappeared altogether. Take punctuality, for example; before mobile phones, people had to keep their appointments and get to meetings (2) _______ time. Now, it seems, it is perfectly acceptable to send a text five minutes before you are due to meet, telling your friend or colleague not to expect you for another half an hour or so.  The Internet, too, has had a negative effect on our (3) _________. Rudeness seems to be the language of debate on any site which (4) ________ users to give their opinions. Anonymity makes it easier for people to insult anyone that has views which are different from their own. They lose all sense of politeness and restraint, safe in the knowledge that they (5) _______ never be identified.

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Even though it’s sometimes hard for parents to think about letting go of their child, the best relationships are the ones that teens come back to, as adults, recognizing how their parents have helped them into adulthood by not clinging or pushing them away too soon. We recommend that parents look for opportunities to teach independence, starting in childhood. Encourage your teen to be responsible for his or her own time. “How much time do you need for homework?” “How long to do you need to unwind after school?” If the answers to these questions are “None” and “Until midnight”, then your teen needs some help making a schedule. Many teens can come up with a reasonable time for getting things done, with some practice and initial limits from you. You may want to let her try out her schedule through, say, one grading period. If grades go down, the schedule needs work and maybe more supervision from you. Not knowing basic financial skills can be one the first things to trip up a newly independent young adult. Look for chances to teach basic money skills. Some parents give their teen a set amount of money and let her plan the weekly grocery shopping or family vacation. Have her help you pay utility bills and budget for expenses. Explain carefully about credit cards and limit access to credit. Teens are impulsive, and easily get stuck in the trap of  charging more than they can pay off. An after-school job is a great opportunity for your teen to start practicing. More than anything else, teens learn from making mistakes. As a parent, your job is to try to make sure that the mistakes your teen makes aren’t life-threatening, like getting into the car with a drunk driver. Most mistakes, though, will not fall into that category. No one is perfect, especially parents. It’s important that teen see that you do not expect perfection from him or from yourself, and that you can admit your mistakes when you make them. Letting your teen make mistakes, and letting him suffer the consequences of a mistake, can be hard to do. But when you give your teen permission to make mistakes, and let him know you love him anyway, you tell him that you believe in his ability to take a fall, get up and learn from it  
1. Which best serves as the title for the passage?

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
After two decades of growing student enrollments and economic prosperity, business schools in the United States have started to face harder times. Only Harvard's MBA School has shown a substantial increase in enrollment in recent years. Both Princeton and Stanford have seen decreases in their enrollments. Since 1990, the number of people receiving Masters in Business Administration (MBA) degrees, has dropped about 3 percent to 75,000, and the trend of lower enrollment rates is expected to continue.
There are two factors causing this decrease in students seeking an MBA degree. The first one is that many graduates of four-year colleges are finding that an MBA degree does not guarantee a plush job on Wall Street, or in other financial districts of major American cities. Many of the entry-level management jobs are going to students graduating with Master of Arts degrees in English and the humanities as well as those holding MBA degrees. Students have asked the question, "Is an MBA degree really what I need to be best prepared for getting a good job?" The second major factor has been the cutting of American payrolls and the lower number of entry-level jobs being offered. Business needs are changing, and MBA schools are struggling to meet the new demands.

As used in paragraph 2, the word "seeking" could best be replaced by which of the following?

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Coal, oil and gas get more than $370bn a year in support, compared with $100bn for renewables, the International Institute for Sustainable Development (IISD) report found. Just 10-30% of the fossil fuel subsidies would pay for a global transition to clean energy, the IISD said. Ending fossil fuel subsidies has long been seen as vital to tackling the climate emergency, with the G20 nations pledging in 2009 to phase them out, but progress has been limited. The new analysis shows how redirecting some of the fossil fuel subsidies could decisively tip the balance in favour of green energy, making it the cheapest electricity available and instigating a rapid global rollout. The transition from polluting fossil fuels to clean energy is already under way. Annual investment in renewables has been greater than that in fossil fuel electricity generation since 2008 and new renewable capacity has exceeded fossil fuel power each year since 2014. But progress is slow compared with the urgency required, said Bridle. “There is no question that renewables can power the energy system,” he said. “The question now is can we transit quickly enough away from fuels like coal, and subsidy reform is a very obvious step towards that.  Reform of fossil fuel subsidies could have a significant impact on global heating. An earlier IISD study of 20 countries with large fossil fuel subsidies found that a 30% swap to renewables would lead to emissions reductions of between 11% and 18%. Most experts define fossil fuel subsidies as financial or tax support for those buying fuel or the companies producing it. The IMF also includes the cost of the damage fossil fuel burning causes to climate and health, leading to an estimate of $5.2tn of fossil fuel subsidies in 2017, or $10m a minute. Ending the subsidies would cut global emissions by about a quarter, the IMF estimates, and halve the number of early deaths from fossil fuel air pollution. Bridle said funding fossil fuel subsidies was “madness”, but said ending them could cause short-term price rises and political difficulties, as the benefits of lower costs in the future and reduced air pollution are less obvious. “There are political problems but it is worth persevering because the prize is so big,” he said. “You have to bring people along with you.” Gençsü said governments must ensure that the most vulnerable people were not adversely affected by changes. 
5. According to paragraph 4, what conclusion does all the statistics point at?

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Vietnam’s football team received a “rock-star” welcome in Hanoi yesterday, (1)_______ losing to Uzbekistan in the 2018 U23 Asian Championship Final. Thousands of supporters flocked to the streets from Noi Bai Airport to Hanoi’s city center to greet the team bus, (2)________the Vietnamese PM’s reception for the team by five hours. A home-coming celebration was also held at My Dinh National Stadium, where all 40,000 seats were filled with thousands more waiting outside to see the players. Their (3)______ at the U23 Asian Cup made the players “overnight celebrities in the football-crazy nation”, AFP wrote. Various Korean outlets, including Korea Times, Sportal Korea and Hani, have also expressed amazement at the way football fans have celebrated their national team’s achievement, and at the same time, hailed the team’s performance at the tournament (4)_____ “heroic” and “like a fairy tale”. According to Sportal Korea, the team made an “impressive achievement” at the Asian tournament. “The red flags were being waved everywhere on the streets, and the cheering went on until late,” Hani wrote. The Korea Times also added that Vietnam’s success at the Asian Cup had brought Vietnamese football and Korean football “closer”. More importantly, it is the success (5)_____unites the country on so many levels

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Human’s avarice for ivory has resulted in thousands of unfathomable elephant atrocities and senseless suffering that has pushed the species to the brink of extinction. In 2015, the U.S. and China announced they will work together to enact a near complete ban on the import and export of ivory. As an industry that has largely been driven by China and, if substantiated, these claims could be a ray of light for one of the most endangered animals in the kingdom. However, as the famous saying goes, “for every action, there is an equal and opposite reaction.” With the worldwide attention on elephant ivory, hippo teeth, which can grow up to three-feet-long, have become the next target. Since the United Nations Convention on International Trade in Endangered Species officially imposed a ban on ivory trading in 1990, about 30,000 pounds per year of hippo teeth have been exported from Africa. On a recent trip to Kenya, I had the unfortunate displeasure of meeting these facts face-to-face. On the banks of the Mara River, the infamous transient point of the great wildebeest migration, I met a Conservancy Ranger, a local Kenyan, named Ivan. He led me along a narrow path above the riverbed to view pods of hippos. They clumped together in the river, every few minutes lifting their heads above the waterline to welcome my arrival. Despite their label as one of the most dangerous animals in Africa, they were playful to watch. Their tiny ears and eyes would appear from the murky river and then, with a splash, they would disappear. The river is everything to the hippo, Ivan explained, it is their lifeline. The only real time they leave the river is during their nightly ritual of traveling to nearby plains to consume grasses. Contrary to their aggressiveness, they are vegetarians. As we neared the end of our trek, we reached the Mara Bridge, spanning the divide between Kenya and Tanzania. An undeniable stench filled the air. Our gaze fell to the water beneath the structure, and as if to mark the metaphorical significance of the passage, lay a poached hippo. It had been killed the previous night, probably as it grazed unsuspectingly under the cover of darkness. They had found spear punctures in its body, and its teeth were missing. It had somehow, in unthinkable pain, made its way back to the river, its home, to die.
7. Which of the following best describe author’s feeling about the hippo in the last paragraph?

Fill in each numbered blank with one suitable word or phrase.

Researchers in communication show that more feelings and intentions are (1) _______ and received nonverbally than verbally. Mehrabian and Wienerfollowing have stated that only 7% (2) _______ message is sent through words, with remaining 93% sent nonverbal (3) _______.

Humans use nonverbal communication because:

1. Words have limitations: There are (4) _______ areas where nonverbal communication is more (5) _______ than verbal, especially when we explain the shape, directions, personalities which are expressed nonverbally.

2. Nonverbal signal are powerful: Nonverbal cues primarily express inner (6) _______ while verbal messages deal basically with outside world.

3. Nonverbal message are likely (7) _______ more genuine: because nonverbal behaviors cannot be controlled as easily as spoken words.

4. Nonverbal signals can express feelings inappropriate to state: Social etiquette limits (8) _______ can be said, but nonverbal cues can communicate thoughts.

5. A separate communication channel is necessary to (9) _______ send complex messages: A speaker can add enormously to the complexity of the verbal message through simple nonverbal (10) _______

(10) _______