Choose the correct answer in each sentence.

If our Customer Service team was unable to resolve the complaint to your ____________   , you can elevate it to an Account Supervisor.

Mark the letter A, B, C, or D on your answer sheet to indicate the word(s) OPPOSITE in meaning to the underlined word(s) in each of the following questions: 

The power failure at dinnertime caused consternation among the city’s housewisves.

Choose the best answer:

I asked them if they ..................... the final exam.

Choose the correct answer in each sentence.

As shown by a national survey, the most ------ destination for vacationers this year is Canada.

They asked me     in Los Angeles then.

United Parcel Service (UPS) believes that its employees should give the firm a fair day’s work for a fair’s day pay. The package delivery firm seems willing to give more than a fair’s day pay. But in (35) ____, UPS expects maximum output from its employees. Since 1920s, the firm’s industrial engineers have been studying every detail of every task (36) ____ by most UPS employees. From their studies have come time and motion standards that (37) ____ how those tasks are performed and how long they should take. Drivers, for example, are expected to walk to a customer’s door at a speed of exactly three feet per second. They are told to knock as soon as they get there, rather than (38) ____ time looking for a doorbell. Work engineers are (39) ____ riding with drivers, timing everything from stops at traffic lights, to wait at customers’ doorway, to stairway climbs, to coffee break. And they are not (40) ____ to pointing out the occasional inefficiency. Additionally, supervisors ride with the least good drivers, noting how they work and constantly (41) ____ them until their work is up to standard. The (42) ____of all this work engineering is efficiency, and UPS has been called one of the most efficient companies anywhere. It's also a highly profitable company. Most drivers take the regimentation in stride: many show (43) ____ in meeting the UPS standards each day. Others, however, feel that they are constantly being pushed, that it is impossible for them to (44) ____ at work. UPS officials claim that the standards provide accountability. And, they say, employees who work according to UPS standards should feel less tired at the end of the day.
(44).........................

Mark the letter A, B, C or D to indicate the word(s) CLOSEST in meaning to the underlined word(s) in each of the following questions:

A number of practices at local festivals have come under strong scrutiny in recent years.

Choose the correct answer in each sentence.

Norton & Preston has  _______  as a nationally recognized firm, with the capability and resources to serve many thousands of diverse clients domestically and abroad.

Choose the correct answer in each sentence.

Guests, including children, must have a------ ticket with them at all times and show it upon request.

Choose the correct answer in each sentence.

The Welcome Committee always strives to extend  _______________  to new members.

Choose the correct answer in each sentence.

___________ the mayor's office, the opening of the new bridge has been postponed until next Monday.

Choose the best answer:
She is always diplomatic when she deals with angry students.

Choose the correct answer in each sentence.

Kenyard Tea  ___________  that it will pay all employees a 20% bonus following the merger.

I’m trying to_______ the amount of sugar I eat.

My sunburnt nose made me feel rather ................. for the first few days of the holiday.

Choose the correct answer in each sentence.

Arnby Cable  __________  €25.00 to all Internet subscribers after the weeklong service interruption.

She has just bought  ...................

My brother had his camera .............. from his car in the office car – park.

................ in business, one must be prepared to take risks.

A recent study found that many users spend up to 40 hours a week on the Internet;  ______ they felt guilty, they became depressed if they were made to stop using it.

Mary’s lawyer advised her .............. anything further about the accident.