Choose the option A, B, C or D that best answers the question about the passage:

"Students must apply for a place before attending any class. Applications, whether by post or in persons, are dealt with strictly in the order they are received at the Adult Education Office. You can apply:

 + By post: use the card provided with the exact fee. You will be accepted on the course unless it is full, in which case we will inform you. An acknowledgement will not be made nor a receipt sent unless you provide a stamped addressed envelope. Receipts will normally be given out at the first class.
 + In person: Call at the Adult Education Office (ground floor, Block C) between approximately 9.00 am and 3.30 pm (2.30 pm on Fridays) or at the College Reception Desk (at the main entrance) at other times (in the evenings until about 7.30 pm, not on Fridays).
 Students should note that popular classes may be full well before the course is due to start, so early application is strongly advised to avoid disappointment.
 => For the autumn term, applications will be accepted by post or in person from 1st August.
=> For the spring term, applications will be accepted from 1st December.
=> For the summer term, applications will be accepted from 1st April."

3. Where can students apply in person?

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
As the twentieth century began, the importance of formal education in the United States increased. The frontier had mostly disappeared and by 1910 most Americans lived in towns and cities. Industrialization and the bureaucratization of economic life combined with a new emphasis upon credentials and expertise to make schooling increasingly important for economic and social mobility. Increasingly, too, schools were viewed as the most important means of integrating immigrants into American society.
The arrival of a great wave of southern and eastern European immigrants at the turn of the century coincided with and contributed to an enormous expansion of formal schooling. By 1920 schooling to age fourteen or beyond was compulsory in most states, and the school year was greatly lengthened. Kindergartens, vacation schools, extracurricular activities, and vocational education and counseling extended the influence of public schools over the lives of students, many of whom in the larger industrial cities were the children of immigrants. Classes for adult immigrants were sponsored by public schools, corporations, unions, churches, settlement houses, and other agencies.
Reformers early in the twentieth century suggested that education programs should suit the needs of specific populations. Immigrant women were once such population. Schools tried to educate young women so they could occupy productive places in the urban industrial economy, and one place many educators considered appropriate for women was the home.
Although looking after the house and family was familiar to immigrant women, American education gave homemaking a new definition. In preindustrial economies, homemaking had meant the production as well as the consumption of goods, and it commonly included income-producing activities both inside and outside the home, in the highly industrialized early-twentieth-century United States, however, overproduction rather than scarcity was becoming a problem. Thus, the ideal American homemaker was viewed as a consumer rather than a producer. Schools trained women to be consumer homemakers cooking, shopping, decorating, and caring for children "efficiently" in their own homes, or if economic necessity demanded, as employees in the homes of others. Subsequent reforms have made these notions seem quite out-of-date.

Vacation schools and extracurricular activities are mentioned in paragraph 2 to illustrate

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
It is not surprising that the birthplace of cola was the hot and humid American South. This region had long specialized in creating delicious soft drinks. A druggist in Atlanta, Georgia named John Pemberton created the most well–known drink brand in the world in the 1880s. However, it seems clear that he had no idea how big it would become.
Like many American pharmacists of the day, Pemberton was opposed to the drinking of alcohol and wanted to produce a stimulating soft drink. First, he made "the French Wine of Coca," made from the coca leaf. Then he began to experiment with the cola nut. Eventually, he managed to make a combination of the two that he thought was sweet, but not too sweet. Deciding that "the two C's would look well in advertising," he named it Coca–Cola.
Pemberton's invention caught on fairly quickly. By 1905, "Coke" was being advertised all over the country as "The Great Natural Temperance Drink." The drink enjoyed additional success since there was a large and popular temperance movement in the US at that time. In the 1920s, alcohol was outlawed, and sales of Coke rose significantly. However, they continued to rise even after the law was repeated.
Another reason for Coke's popularity was good business sense. A year after he invented it, Pemberton had sold Coca–Cola to Asa Griggs Candler for only $283.26! Candler was a marketing genius, and by the time he sold the Coca–Cola Company in1919, it was worth $25 million.

In paragraph 3, the word “outlawed” is closest in meaning to     .

Choose the option A, B, C or D that best answers the question about the passage:

"Students must apply for a place before attending any class. Applications, whether by post or in persons, are dealt with strictly in the order they are received at the Adult Education Office. You can apply:

 + By post: use the card provided with the exact fee. You will be accepted on the course unless it is full, in which case we will inform you. An acknowledgement will not be made nor a receipt sent unless you provide a stamped addressed envelope. Receipts will normally be given out at the first class.
 + In person: Call at the Adult Education Office (ground floor, Block C) between approximately 9.00 am and 3.30 pm (2.30 pm on Fridays) or at the College Reception Desk (at the main entrance) at other times (in the evenings until about 7.30 pm, not on Fridays).
 Students should note that popular classes may be full well before the course is due to start, so early application is strongly advised to avoid disappointment.
 => For the autumn term, applications will be accepted by post or in person from 1st August.
=> For the spring term, applications will be accepted from 1st December.
=> For the summer term, applications will be accepted from 1st April."

1. Students who apply to the College by post will …..

First, the site is not as ---143--- as it should be. We recommend updating its appearance and adding information that meets the demands of today’s tourists. Note also that your organization’s logo is not used consistently ---144--- your Web site.
You should also consider supplementing the imagery used to promote the city. 145---. We therefore recommend uploading some professionally made videos featuring the various attractions Brookside has to offer. ---146---, we suggest adding a page to the Web site that allows residents and visitors to upload their own photos and videos of city attractions.

146...................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
Life expectancy is the period of time that a person can expect to live. Life expectancy varies greatly between genders and cultures. It used to be that women had a lower life expectancy than men (1 in every 4 women died in childbirth), but now they live an average of four to five years longer than men. Life expectancy has been increasing rapidly over the last centuries. With the advent of such modern miracles as sewers, medicine and a greater understanding of how diseases are spread, our life expectancy has increased by 25-30 years.
In developing countries like Swaziland, where there is a high HIV/ AIDS rate, life expectancy is as low as 32.6 years. In developed countries like Australia, life expectancy rates are as high as 81 years. There are an increasing number of factors which can cancel out the disadvantages you have. The one that we are looking at now is how your career can affect your life expectancy. Choosing the wrong career can result in a shorter life!
If you want your career to positively influence your life expectancy, you have to be made of money. That's right. Rich people in wealthy areas of England and France live 10 years longer than the people in poorer areas. Having a successful career has its drawbacks, too if the result of hard work is stress.
Stress can lead to a number of psychological disorders such as depression, anxiety, fatigue, tension and aggression. These conditions may result in a lack of concentration and an increase in serious injuries at work. They can also lead to high blood pressure and heart attacks which seriously affect life expectancy.
If you are worried that your job might decrease your life expectancy, you probably need to avoid careers on "dangerous jobs" list such as timber cutters, pilots, construction workers, roofer, truck drivers.
So if you don't want to kick the bucket at an early age, choose a career in something other than timber cutting, but above all, remember to relax.

According to the passage, all of the following are true EXCEPT

Garden Shade creates tree landscapes and hedges to suit every garden, no matter the size. Our designs have ---131--- small urban gardens as well as large-scale projects commissioned by architects and property developers. ---132---. However, no single nursery can offer trees of all species and sizes. That is why Garden Shade has developed close relationships with many specialist growers
---133--- to provide us with the trees we need. Such resources give us the variety necessary to complete any ---134---. In other words, whatever your landscape design dream, we can make it happen.

134.................

Read the passage below and choose one correct answer for each question.

In developing countries, people are sometimes unaware of the importance of education, and there is economic pressure from those parents who prioritize their children's, making money in the short term over any long-term benefits of education. Recent studies on child labor and, poverty have suggested that when poor families reach a certain economic threshold where families are able to provide for their basic needs, parents return their children to school. This has been found to be true, once the threshold has been breached, even if the potential economic value of the children's work has increased since their return to school.

Other problems are that teachers are often paid less than other professions; a lack of good universities and a low acceptance rate for good universities are evident in countries with a relatively high population density.

India has launched EDUSAT, an education satellite that can reach remote parts of the country at a greatly reduced cost. There is also ail initiative supported by several major corporations to develop a $100 laptop. The laptops have been available since 2007. The laptops, sold at cost, will enable developing countries to give their children a digital education. In Africa, an "e-school program" has been launched to provide all 600,000 primary and high schools with computer equipment, learning materials and internet access within 10 years. Volunteer groups are working to give more individuals opportunity to receive education in developing countries through such programs as the Perpetual Education Fund. An International Development Agency project started with the support of American President Bill Clinton uses the Internet to allow co-operation by individuals on issues of social development.

The third paragraph is about ________

Congratulations on your recent ---139--- in Tuchman's Autopay system. Thank you for signing up for this convenient billing system. Your automatic payments will begin with the next billing cycle on 1 March. ---140---. Your statements will come to you electronically and your payment will be deducted from your designated bank account. You may ---141--- the account from which the funds are withdrawn. Simply log in to the My Account section on our Web site https://www.tuchmans.ky, select Autopay, and follow the instructions to enter the alternate account information. Please contact customer service if you have ---142--- using Tuchman's Autopay.

142................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
After twenty years of growing student enrollments and economic prosperity, business schools in the United States have started to face harder times. Only Harvard’s MBA School has shown a substantial increase in enrollment in recent years. Both Princeton and Stanford have seen decreases in their enrollments. Since 1990, the number of people receiving Masters in Business Administration (MBA) degrees, has dropped about 3 percent to 75,000, and the trend of lower enrollment rates is expected to continue.
There are two factors causing this decrease in students seeking an MBA degree. The first one is that many graduates of four-year colleges are finding that an MBA degree does not guarantee a plush job on Wall Street, or in other financial districts of major American cities. Many of the entry- level management jobs are going to students graduating with Master of Arts degrees in English and the humanities as well as those holding MBA degrees. Students have asked the question, “Is an MBA degree really what I need to be best prepared for getting a good job?” The second major factor has been the cutting of American payrolls and the lower number of entry-level jobs being offered. Business needs are changing, and MBA schools are struggling to meet the new demands.

What is the main focus of this passage?

Read the following passage and mark the letter A, B, C or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks
               School lunch
Research has shown that over half the childrn in Britain who take their own lunches to school do not eat (1) .......in the middle of the day. In Britain, schools have to (2)...... meals at lunchtime. Children can choose to bring their own food or have lunch at the school canteen.
One shocking finding of the research is that school meals are much healthier than lunches prepared by parents. There are strict (3)..... _ for the preparation of school meals, which have to include one (4)............of fruit and one of vegetables, as well as meat, a dairy item and starchy food like break or pasta. Lunchboxes examined by researchers contained sweet drinks, crisps and chocolate bars. Children consume twice as much sugar as they should at lunchtime.
The research will provide a better understanding (5)......... why the percentage of overweight in Britain has increased in the last decade. Unfortunately, the government can’t criticize parents, but it can remind them of the nutritional value of milk, fruit and vegetables. Small changes in their children’s diet can affect their future health. Children can easily develop bad eating habits at this age, and parents are the only ones who can prevent it.
(2).................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
The technology of the North American colonies did not differ strikingly from that of Europe, but in one respect, the colonists enjoyed a great advantage. Especially by comparison with Britain, Americans had a wonderfully plentiful supply of wood.
The first colonists did not, as many people imagine, find an entire continent covered by a climax forest. Even along the Atlantic seaboard, the forest was broken at many points. Nevertheless, all sorts of fine trees abounded, and through the early colonial period, those who pushed westward encountered new forests. By the end of the colonial era, the price of wood had risen slightly in eastern cities, but wood was still extremely abundant.
The availability of wood brought advantages that have seldom been appreciated. Wood was a foundation of the economy. Houses and all manner of buildings were made of wood to a degree unknown in Britain. Secondly, wood was used as fuel for heating and cooking. Thirdly, it was used as the source of important industrial compounds, such as potash, an industrial alkali; charcoal, a component of gunpowder; and tannic acid, used for tanning leather.
The supply of wood conferred advantages but had some negative aspects as well. Iron at that time was produced by heating iron ore with charcoal. Because Britain was so stripped of trees, she was unable to exploit her rich iron mines. But the American colonies had both iron ore and wood; iron production was encouraged and became successful. However, when Britain developed coke smelting, the Colonies did not follow suit because they had plenty of wood and besides, charcoal iron was stronger than coke iron. Coke smelting led to technologic innovations and was linked to the emergence of the Industrial Revolution. In the early nineteenth century, the former colonies lagged behind Britain in industrial development because their supply of wood led them to cling to charcoal iron.

The word strikingly in the first paragraph is closest in meaning to     .

Thank you for your purchase on September 27. Your package has shipped and is due to arrive on October 1. ---131---. Simply visit www.sprtech.com/shipping/status, enter your order number, and press “Search”.
When you receive your package, we ---132--- you to take a short survey at www.sprtech.com/survey. It is through customer feedback that we are---133---  to monitor our level of service.  Upon ---134--- of the survey, you will receive a 10% discount toward your next order.

133...................

Choose the item (A, B, C or D) that best completes each of the following sentences. 
In 1988, for the first time in British history, a National Curriculum was introduced. The National Curriculum tells pupils which subjects they have to study, what they must learn and when they have to take assessment tests. [assessment: đánh giá] 
Between the ages of 14 and 16, pupils study for their GCSE (General Certificate of Secondary Education) exams. Pupils must take English Language, Maths and Science for GCSE, as well as a half GCSE in a foreign language and Technology. addition, they must also be taught Physical Education, Religious Education and Sex Education, although they do not take exams in these subjects. 
At the age of 16, pupils can leave school. If pupils stay on, they usually take A (Advanced) levels, AS (Advanced Supplementary) level or GNVQs (Greater National Vocational Qualifications). It is quite common to combine, for example, two A levels with one AS level, or one A level with one GNVQ. 
Pupils taking A levels study traditional subjects, such as French, Physics or History. To go to university, pupils usually need two or three A levels. 
AS levels are the same standard as A levels, but only half of the content: AS level German. Pupils take the A-level German language exam, but do not take the A-level German Literature exam. 
GNVQs are vocational qualifications. Pupils usually take on GNVQ in subjects such as Business, Leisure and Tourism, Manufacturing, and Art and Design. One GVNQ (at advanced level) is equal to two A levels.

Britain began to have a National Curriculum _________. 

Choose the letter A, B, C or D to answer these following questions.

"Most of us are interested in one kind of sport or another, even if we don't go in for it actively. Lots of people take up a particular sport at an early age, for example tennis, skiing, or ice-skating. If they get up to a suitably high standard, they may go in for local competitions or even championships. But special training is hard work and most young people don't keep it up. Many of them opt out when they come up against tough competition.

To become a professional in any sport, you have to go through with a strict training schedule. And it's not easy! It means doing without some of life's little pleasures, too. For example, to build up your physical strength you may have to stick to a special diet and give up some of your favorite foods. Smoking and alcohol are out, and to keep fit you have to work out regularly every day.

Sometimes it all pays off, but the road to success is long and there are no guarantees. No wonder that countless young talents decide to settle for a regular job instead, and, as far as professional sport is concerned, for looking on as spectators."

4: To become professional in any sports, your strict training schedule would probably involve _________

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
The progressive movement was a powerful and broad-based movement of reform that had lasting effects on the American political system in the first two decades of the twentieth century. It arose in reaction to the domination of the social and political system by business interests and rampant corruption throughout the political party system during the period following the end of the Civil War in 1865. Progressivism emerged as a force during the presidency of Theodore Roosevelt, from 1901 to 1909, and reached its height in the presidential campaign of 1912. By the time the United States entered World War I in 1917, progressivism as a force had faded from the political scene. The progressive movement was focused on instigating, or initiating change in three different areas. One area that was of major interest to the progressive movement was the imposition of legal and government control over big business, which had usurped an extraordinary amount of power in the era of the wealthy industrial barons such as Rockefeller and Carnegie. A second area of interest to the progressive movement was the improvement of the social system in order to rid society of the poverty, slum housing, and exploitation of immigrant and child labor that were a part of the era. A final area of interest was the cleaning up of the political system to move political decisions back into the realm of direct democratic control and away from the corrupt backroom deals that plagued the world of politics.
Progressivism was a grassroots movement that first gained force at the local level. In cities such as Cincinnati and Cleveland, effective urban reform movements took hold, and city officials were appointed or elected to run their respective cities along nonpartisan lines and out from under the control of political parties and bosses. The progressive movement then worked its way from the local level to the state level and then on to the national level. In the state of Wisconsin, for example, "Fighting Bob" La Follette led the drive for change, first in his role as governor of the state (1901-1906) and later as the U.S. senator representing the state (1906-1925). Under his leadership, numerous reforms were instituted: state regulation of the railroads increased, policies directed at improving the lives of workers -- such as workers' compensation and unemployment insurance -- were instituted, and in the political arena, selection of party candidates was determined by direct democratic vote rather than through backroom political wrangling.

Which of the sentences below expresses the essential information in the highlighted sentence in paragraph 2?

A spokesperson for Brenda Amon ---139--- that the pianist made a sizeable donation toward the expansion of the Grenel City Conservatory of Music. "Without her generous  support,"  said  Marc Diaz, director of facility planning, "we would have  been  limited  in  our  renovation  plans  going forward."---140---. Now, a new wing will be constructed on the south end of the ---141--- conservatory. Once completed, the building will boast a 700-seat auditorium, state-of-the-art recording studios, and new faculty and administrative offices. Additionally, private practice rooms will be located
---142--- the current student lounge.

140...................

Read the following passage and mark the letter A, B, C or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks
Everyone needs a home where they feel sheltered and safe. Today we live in modern flats and houses, (1)........ have air-conditioning to keep us cool, and heating to keep us warm. There is electricity for lighting and supplies of gas or oil for the heating. Hot and cold water (2)........ from the taps and dirty water disappears (3)...........the drains. Many of our homes have balconies or gardens. In the past, people made their homes from materials that they found nearby. When we look at different houses we can tell how old they are from the materials used and the way they were built. It was different long (4)........ people did not have water in their homes and there were no electric lights. To keep warm, they sometimes made (5)..............inside their homes. With a fire started they could cook their food and heat water
(5)............................ 

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrases that best fits each of the numbered blanks.
It was a Monday morning in the office and, as usual, everyone was busy sorting through their mail before starting work. The other staff had (1)........... that Nicky , one of the computer operators, had been (2)......... rather miserable recently and they wondered what  might  have been happened to  make her so (3)........ . Suddenly Nicky accidentally knocked over a cup of coffee. As she was clearing up the mess, the girl sitting next to her happened to glance at Nicky's right hand. There was a large swelling at the wrist. "What on earth have you (4)........  to yourself? Does it hurt?"  asked the girl. " Yes, it does. I think I've injured it using the computer", replied Nicky. " I think you'd better go and let the doctor (5)............  it", said the girl. " Let's hope there's no permanent  damage to your hand" .

(3).........................................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
The diary and the letter were the most extensively practiced forms of life writings in eighteenth- century America. From the numerous examples of these two types of writing from the period, a portrait of daily life of the period can be gleaned.
Many of the diaries that were kept during this period were life diaries by authors interested in maintaining day-to-day records of reflective self-examination, but some of the most compelling were situational diaries; those prompted by and limited to lengthy descriptions of personal reflections about a particular event. Three of the many situational journals of this period are those written by Sarah Kemble Knight, William Burd II, and Dr. Alexander Hamilton. Sarah Kemble Knight's diary of her five-month trip at the end of 1704 and the beginning of 1705 from Boston to New Haven to New York and back again to Boston was published more than a century later as The Journal of Madam Knight. Though this diary does include an account of the hardship that she encountered along the way, it is principally composed of humorous descriptions of and commentary on the hospitality that she was offered and the manners of those that she encountered. William Burd II kept two diaries to describe his experiences on a 1729 surveying expedition to settle a border dispute between Virginia and North Carolina. One of the diaries, History of the Dividing Line between Virginia and North Carolina, was published in 1842, while its companion, Secret Diary, was published in 1929. In these diaries, Burd used a humorous and satirical approach to describe not just the day-to-day events of the trip but also the characteristics which set his beloved Virginia culture apart from the (in his opinion) decidedly less praiseworthy culture of those non- Virginians that he encountered in his trip. Dr. Alexander Hamilton's Itinerarium (1744) describes a four- month voyage of discovery undertaken by Hamilton through the mid-Atlantic and New England colonies; in the diary that he kept of this trip. Hamilton provides considerable commentary on the social customs of various areas, comparing the customs and culture of the better homes of the American colonies with those of the great salons of Europe.
Letter-writing also held a place of importance in eighteenth-century America (indeed, the ability to produce cultured letters was considered a form of art), and many letters extant from that period provide insights into the culture, mores, and styles of written communication of that era. Many of the letter writers employed devices in common usage in European models of the time, demonstrating that letter writers felt a sense of cohesiveness with the cultured classes of Europe: John and Abigail Adams signed the names Lysander and Constantia to their early letters, while Thomas Jefferson created an elaborate dialogue between his head and his heart to discuss the nature of friendship in  a 1786 letter to Maria Cosway. The variety of purposes that these letters served provides additional insight into the priorities of the society of the time. The letters were used to cement love matches and friendships, as the previously mentioned letters did; they were the primary method for relaying news among family and friends who were scattered across various geographic locations; they were often used as a means of carrying out business in this era before more rapid long-distance communication; they were often used used as a way of sharing professional, social, or political ideas among leaders in various fields who perhaps had no other way to get together and exchange ideas.

The phrase “extant from” in paragraph 3 is closest in meaning to     .

Read the following passage and mark the letter A, B, C or D on your answer sheet to indicate the correct answer to each of the questions:
Translators and interpreters for tech jobs of the future are expected to be one of the fastest growing occupations in the nation, according to a just released survey by Vietnamworks. Almost all positions for programmers, application developers, database and network administrators, engineers, designers, architects, scientists, technicians, and tech support will require bilingual or multilingual fluency. In just the last two years the demand for tech professionals with foreign language skills has increased more than two and one-half fold, said the survey, and the uptick shows no signs of abating anytime soon. Roughly 400,000 jobs are expected to open for interpreters (who focus on spoken language) and translators (who focus on written language) in the tech segment, between 2017 and 2020, says Tran Anh Tuan. Tuan, who works for the Centre for Forecasting Manpower Needs and Labour Market Information in Ho Chi Minh City doesn't include other industries in his prediction,
which are also recruiting ferociously for more people with these same language skills.
While that claim might seem a bit overblown (and amounts to little more than a guess by Tuan), it is clear that innovative technologies like robotics, 3D printing, drones, artificial intelligence   and virtual reality will create major upheavals in all sorts of labor markets, not just technology over     the next few years. In the last month alone, most every job posted on employment websites throughout Vietnam included the word bilingual. Far higher salaries go to people who work in high    tech positions and can speak a foreign language such as English in addition to Vietnamese, says Tran Quang Anh from the Posts and Telecommunications Institute of Technology.
Unfortunately, the surveys show that most graduating Vietnamese students are unable to do more than understand a few basic phrases of foreign languages, and practically none of them  can speak any foreign language coherently, The good paying jobs with high salaries and benefits are only available to translators and interpreters who specialize in high tech jobs, says Anh. But it's    not just English— graduates are needed with fluency in middle eastern languages like  Arabic, Farsi and Pashto (Afghani) as well as German, Japanese and Korean to name just a few. Spanish is  also in high demand in Vietnam, primarily because it is the second most common language in the US after English.
A recent tech expo in Hanoi sponsored by Vietnamworks and the Navigos Group attracted nearly 4,000 young tech graduates and recruiters from 14 leading companies looking to fill job  vacancies with skilled bilingual workers. The job applicants were young and industrious, said the recruiters. However, missing were candidates with the requisite language skills and most lacked  basic 'soft skills' such as written and verbal communication abilities to effectively communicate  even in their native Vietnamese language.
Notably, the recruiters said they considered language abilities and soft skills just as, if not more important, than academic ability. Yet virtually all the prospective academically qualified employees lacked even the most basic of interpersonal communication abilities.

Which of the following could be the main idea of the passage?