Choose the word or phrase  A, B, C or D that best fits the blank space in the following passage:

"Face-to-face conversation is a two-way process: you speak to me, I reply to you and so on. Two-way (1)….. depends on having a coding System that is understood by both (2)….. and receiver, and an agreed convention about (3)…. the beginning and end of the (4)… . In speech, the coding System is the language like English or Spanish; the convention that one person speaks at a time may seem too obvious to (5)…. . In fact, the (6)…..that people use in conversations and meetings are often non- verbal. For example, lowering the pitch of voice may mean the end of a sentence; a Sharp intake of breath may signal the desire to (7)….. , catching the chairman’s (8)…. may indicate the desire to speak in a formal setting like a (9)….. , a clenched fist may indicate anger. When these (10)….. signals are not possible, more formal signals may be needed."

9. in a formal setting like a (9)….. , a clenched fist may indicate anger.

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ATNETWORK
ADMICRO
YOMEDIA
ZUNIA9