Each sentence has a mistake. Find it by chosing A B C or D 

Belgian chocolate is considered by many to be the fine in the world

Read the following passage and choose the best answer (A, B, C, D):
There’s a direct link between employee satisfaction and customer satisfaction.  Employees are the driving factor behind customer satisfaction. Employee interactions set the tone for a positive or negative customer experience. When employees aren’t happy at work, their interactions with customers can, and almost always will, suffer. Over the course of time, this can have serious repercussions for a business. The place where this becomes the most critical is any business where employees are directly interacting with customers, such as retail or food service. Historically underpaid and overworked, employees in these jobs are tasked with spending their entire shifts serving customers.  This is where employee experience comes in. If even a fraction of a customer experience budget was spent on employee experience, there would be a huge return on investment. One of the easiest ways to enhance employee experience is to ask for and welcome employees’ feedback. They have great insight into customer needs. After all, they’re the ones who are directly interacting with customers and hearing their criticisms and compliments firsthand. Employees can be your biggest asset when it comes to customer satisfaction.  A large part of employee experience revolves around understanding what employees need and want and gaining insight into their work preferences. Another critical piece of the employee experience is training and development. Employees should be equipped with the skills they need to excel at their jobs and have opportunities to continue to learn and develop. They should be able to check in and touch base with their managers to keep track of their progress and discuss any questions or concerns as they arise. Showing employees that you value the work they’re doing is one of the easiest ways to boost their motivation. It can be as simple as saying thank you, to publicly acknowledging and celebrating their contributions. It’s not just the younger generations who crave recognition - no one likes to feel like the work they’re doing is going unnoticed.  It’s time to shift the mindset from employees working just to work, to acknowledging that they’re valuable contributors to a company’s success. Employees need to understand how important their role is and how their work fits into the bigger picture. They need to feel like their voices are being heard and they have respect from their managers. Most importantly, they need to be able to come to work and know that the next eight hours won’t be pure torture. 
3. According to paragraph 1, what is most suitable generalisation for the relationship between worker satisfaction and client satisfaction?

Choose the best answer:
What/ most/ important/ volunteer activity/ our area?

Choose the best answer:
If you want to be a telephonist, you should _________ your communication skills.

Read the following passage and choose the best answer (A, B, C, D):
You’ll be able to purchase high-quality emotions online. Emotion-sharing experiences  are the latest fad in 2045. Imagine your friend at Glastonbury can post a photo on Instagram and with it comes bundled a faint twinkling of what she was feeling right there in that moment, so you too can share emotionally in her social experience.  Recently, techniques for direct brain stimulation, like opt genetics, have made it possible to not only read but also write information into single neurons. At the moment data transfer rates are still very slow, the best we can do is a few bits per second, but this could well increase to kilobits or maybe reach broadband speeds by 2045. This means the range of human perception could expand beyond its current design limitations. One could foresee a new and extraordinary world where there is a virtual marketplace for trading high quality emotions – where artists looking for a particularly high strength brew of melancholy, or actors needing to channel regret or compassion for their next play, could purchase emotions online.  Our cities will be made from living, dynamic materials that respond to the environment. In 30 years, tall buildings made of glass and twisted steel will be seen as relics from a bygone era, in the same way we think now of 1970s concrete tower blocks: ugly, outdated and unfit for contemporary purpose. The urban environment of 2045 blends architecture with living materials that are mouldable, adaptable, responsive and disposable.  Entirely new synthetic life forms, or biological machines, made of engineered living cells from bacteria, fungi and algae will grow and evolve with the changing needs of a building’s inhabitants. They breathe in pollutants, clean wastewater, and use sunlight to make useful chemicals, energy, heat and vibrant vertical gardens. We will start to see a convergence between biology and technology, to the point where there is no longer a perceptible difference between the two. Today, synthetic biology labs are looking at the full diversity of what nature has to offer and using this to mix, match and edit genomes to design synthetic life forms. Right now, this field is just getting started and the science of synthetic biology is going to be tougher than most will admit.  We will use invisibility cloaks to “disappear” ugly objects. Invisibility has forever been a tantalizing prospect. The key to cloaking lies in the way the electromagnetic spectrum  (including visible light) interacts with objects. The human eye picks up electromagnetic radiation that falls and scatters from objects and we perceive this as light. In recent decades, scientists figured out using mathematics that it might just be possible to imagine a new class of artificial materials made of intricate tiny features with light bending properties. They named them metamaterials.  Using nanotechnology engineering, scientists have since shown cloaking actually works – in principle at least, for a narrow range of colours and only from certain viewing angles. The future applications of cloaking are highly uncertain and will likely be determined by the fads and social contagion of the time. They may be used in everything from novelty gimmicks to making unsightly construction sites and power stations seemingly ‘disappear’.   
2. The word “perception” in the second paragraph mostly means ____

Choose the best answer:
The comedy was so interesting that all ____________ clapped their hands.

Read the following passage and choose the best answer (A, B, C, D):
Do you find the American education system to be confusing and different from the education system in your own country? Do you want to attend a university or a school in the USA? The American education system offers international students the most diverse set of options in the world. In fact, an international student who elects to take advantage of the American education system can pursue anything from nuclear science to film and dance. The possibilities are almost endless! The American education system requires that students complete 12 years of primary and secondary education prior to attending university or college. This may be accomplished either at public (or government-operated) schools, or at private schools. These 12 years of schooling (or their equivalent) may also be completed outside the USA, thus giving foreign students the opportunity to pursue the benefits of the American education system and obtain a quality American education. Perhaps one of the most impressive facts is the large number of presidents, prime ministers and leaders from other countries who have experienced the American education system and graduated from a university or school in the USA. In many fields and industries, the American education system offers the most cutting-edge, soughtafter programs at the world’s best schools. That is why graduating from an accredited American school and being exposed to the rigors of the American education system is an investment in your future. Whether you want to study at a USA university, a top college, or at an ESL, vocational or high school, a thorough understanding of how the American education system works is essential. Without a clear grasp of the system, an international student will find it difficult to make the right academic choices. The information provided in the Overview of the American education system section will help you develop that understanding. You can also search our list of Universities, colleges, community colleges, graduate schools, and boys and girls boarding schools. It is no surprise that the United States hosts more international students than any other country in the world!  
3. Which of the following is true, according to the passage?

Read the following passage and choose the best answer (A, B, C, D):
Esperanto is what is called a planned, or artifiial, language. It was created more than a century ago by Polish eye doctor Ludwik Lazar Zamenhof. Zamenhof believed that a common language would help to alleviate some of the misunderstandings among cultures. In Zamenhof's fist attempt at a universal language, he tried to create a language that was as uncomplicated as possible. This fist language included words such as ab, ac, ba, eb, be, and ce.This did not result in a workable language in that these monosyllabic words, though short, were not easy to understand or to retain. Next, Zamenhof tried a different way of constructing a simplified language. He made the words in his language sound like words that people already knew, but he simplifid the grammar tremendously. One example of how he simplifid the language can be seen in the suffies: all nouns in this language end in o, as in the noun amiko, which means "friend", and all adjectives end in -a, as in the adjective bela, which means "pretty". Another example of the simplifid language can be seen in the prefi mal-, which makes a word opposite in meaning;theword malamiko therefore means "enemy", and the word "malbela" therefore means "ugly" in Zamenhof's language. In 1887, Zamenhof wrote a description of this language and published it. He used a pen name, Dr. Esperanto, when signing the book. He selected the name Esperanto because this word means "a person who hopes" in his language. Esperanto clubs began popping up throughout Europe, and by 1950, Esperanto had spread from Europe to America and Asia. In 1905, the First World Congress of Esperanto took place in France, with approximately 700 attendees from 20 different countries. Congresses were held annually for nine years, and 4,000 attendees were registered for the Tenth World Esperanto Congress scheduled for 1914, when World War I erupted and forced its cancellation. Esperanto has had its ups and downs in the period since World War I. Today, years after it was introduced, it is estimated that perhaps a quarter of a million people are flent in it. This may seem like a large number, but it is really quite small when compared with the billion English speakers and billion Mandarin Chinese speakers in in today's world. Current advocates would like to see its use grow considerably and are taking  steps to try to make this happen.
8. Which paragraph describes the predecessor to Esperanto?

Read the following passage and choose the best answer (A, B, C, D):
The temperature of the earth is rising at nearly twice the rate it was 50 years ago. This rapid rate and pattern of warming, scientists have concluded, cannot be explained by natural cycles alone. The only way to explain the pattern is to include the effect of greenhouse gases (GHGs) emitted by humans. To come to a conclusion on climate change, the United Nations formed a group of scientists called the Intergovernmental Panel on Climate Change, or IPCC. The IPCC meets every few years to review the latest scientific findings and write a report summarizing all that is known about global warming. Each report represents a consensus, or agreement, among hundreds of leading scientists. One of the first things the IPCC learned is that there are several greenhouse gases responsible for warming, and humans emit them in a variety of ways. Most come from the combustion of fossil fuels in cars, factories and electricity production. The gas responsible for the most warming is carbon dioxide, also called CO2. Other contributors include methane released from landfills and agriculture, especially from the digestive systems of grazing animals, nitrous oxide from fertilizers, gases used for refrigeration and industrial processes, and the loss of forests that would otherwise store CO2. Different greenhouse gases have very different heat-trapping abilities. Some of them can even trap more heat than CO2. A molecule of methane produces more than 20 times the warming of a molecule of CO2. Nitrous oxide is 300 times more powerful than CO2. Other gases, such as chlorofluorocarbons, or CFCs, which have been banned in much of the world because they also degrade the ozone layer, have heat-trapping potential thousands of times greater than CO2. But because their concentrations are much lower than CO2, none of these gases adds as much warmth to the atmosphere as CO2 does. In order to understand the effects of all the gases together, scientists tend to talk about all greenhouse gases in terms of the equivalent amount of CO2. Since 1990, yearly emissions have gone up by about 6 billion metric tons of “carbon dioxide equivalent” worldwide, more than a 20 percent increase.  
1. Which of the following best serves as the title for the passage?

Read the following passage and choose the best answer (A, B, C, D):
Continuing education is required for workers to stay current with the latest developments, skills, and new technologies required for their fields. Certain professions also require continuing education to comply with laws, remain licensed or certified, or maintain membership in an association or licensing body. Many careers require continuing education. For example, teachers, real estate agents, and engineers are required to have a base of education and then receive updated education as they continue to work in their fields. Nursing, pharmacy, accounting, and criminal justice are additional fields in which professionals must continue to develop the skills necessary for ever-changing environments. For nurses, there are typically two types of continuing education. The first is required for them to remain licensed in their states. The second type of continuing education allows them to get more advanced degrees and qualify for higher-level nursing positions. In the fastpaced pharmacy field, continuing education is important for career growth and licensure. Pharmacists need continuing education to renew their state licenses. Continuing education focuses on subject areas in health care, including pharmacology, patient counseling, regulatory issues, and other topics that contribute to professional pharmacy practice.  Certified public accountants (CPAs) must meet continuing education requirements established by the State Board of Accountancy of the states where their CPA licenses are held. The requirements vary from state to state. The American Institute of CPAs (AICPA) also requires certain continuing education for CPAs to maintain membership. Meanwhile, criminal justice professionals need to stay up-to-date on the new laws, procedures, and technologies to reinforce the knowledge they have already gained. Criminal justice and legal fields include a variety of jobs, such as probation and parole officers, summary court officials, emergency management personnel, and crime scene technicians. Many of these careers require an undergraduate degree for entry, and then professionals must complete continuing education courses as they progress in their careers. Crime scene investigators and evidence technicians must maintain certifications specific to the collection, processing, and maintenance of evidence. Traffic crash reconstructionists must maintain accredited certifications. Emergency management professionals must complete and maintain certifications for their respective states and the Federal Emergency Management Agency (FEMA). Howard concluded “Today’s professionals must, therefore, commit to a ‘life-long learning’ philosophy that enhances effectiveness, diagnose and more quickly solves problems, while moving away from the traditional autocratic management styles.” Whether it is required or not, continuing education can be important for career satisfaction.  
1. Which best serves as the title for the passage?

Read the following passage and choose the best answer (A, B, C, D):
Marriage is an ancient religious and legal practice celebrated around the world. However, wedding customs vary from country to country. The Wedding Dress: In many countries, it is customary for the bride to wear a white dress as a symbol of purity. The tradition of wearing a special white dress only for the wedding ceremony started around 150 years ago. Before that, most women could not afford to buy a dress that they would only wear once. Now, bridal dresses can be bought in a variety of styles. In some Asian countries and in the Middle East, colors of joy and happiness like red or orange other than white are worn by the bride or used as part of the wedding ceremony. The Wedding Rings: In many cultures, couples exchange rings, usually made of gold or silver and worn on the third finger of the left or right hand, during the marriage ceremony. The circular shape of the ring is symbolic of the couple’s eternal union. In Brazil, it is traditional to have the rings engraved with the bride’s name on the groom’s ring, an vice versa. Flowers: Flowers play an important role in most weddings. Roses are said to be the flowers of love, and because they usually bloom in June, this has become the most popular month for weddings in many countries. After the wedding ceremony, in many countries the bride throws her bouquet into a crowd of well-wishers – usually her single female friends. The person who catches this bouquet will be the next one to marry. Gifts: In Chinese cultures, wedding guests give gifts of money to the newly-weds in small red envelopes. Money is also an appropriate gift at Korean and Japanese wedding. In many Western countries, for example in the U.K, wedding guests give the bride and groom household items that they may need for their new home. In Russia, rather than receiving gifts, the bride and groom provide gifts to their guests instead. With the continued internationalization of the modern world, wedding customs that originated in one part of the world are crossing national boundaries and have been incorporated into marriage ceremonies in other countries. 
7. According to the passage, in which country would the wedding guests give the bride and groom money as a present?

 Rewrite the sentence:
The old man is working in this factory. I borrowed his bicycle yesterday.

Read the following passage and choose the best answer (A, B, C, D):
NASA continues to plan a flight to Mars. The technological challenge is immense, first  of all, because it will be very difficult to carry tons of material for the construction of a habitat. This is why NASA is looking for alternative solutions, such as the possibility of growing structures out of fungi to become our future homes in the stars. The concept of these “houses” is based on three distinct layers. The first is made of ice. It must protect people from radiation, but also provide the resources necessary for the second layer. This is made of photosynthesizing microbes or cyanobacteria, which produce oxygen for astronauts and nutrients for the final layer of mycelia. That last layer of mycelia is what organically grows into a sturdy home, first activated to grow in a contained environment and then baked to kill the lifeforms.  Researchers have already experimented with creating objects using mycelia. A team from Stanford and Brown universities grew a stool as part of a myco-architecture project at NASA’s Ames research center in 2018. After two weeks of growth, the stool looked like something that would have been long forgotten in a refrigerator. It was then baked that leads to a clean and functional piece of furniture. From the point of view of space conquest, mushrooms could also be used to filter water for future explorers and extract minerals. Once these prototypes are designed for other worlds, we can bring them back to ours. Building this kind of housing could reduce the huge carbon footprint of the construction industry. This research project is still in its infancy, but it shows us how scientists are able to broaden horizons, and it’s exciting.
1. Which best serves as the title for the passage?

Choose the best answer:
Recycling is a good way of ___________ the environment.

Each sentence has a mistake. Find it bychosing A B C or D

The Mayan Indians lived in Mexico for thousand of years before the Spanish arrived in the 1500s
 

 Choose the best answer:
She is an honest person. She is also a very friendly one.

Read the following passage and choose the best answer (A, B, C, D):
The term “generation gap” may have been coined not long ago but the problem itself is as old as the hills. All sorts of conflicts and misunderstanding between younger and older generations occur in probably every family. Adults complain about arrogance and insensitivity of young people whereas the latter claim that their parents have no idea about what they are going through. There seems to be no perfect solution to this problem as the young and the old find it difficult, if not impossible, to communicate and accept opposite views. The fact that teenagers develop different values from those held by their parents leads to numerous conflicts. There are many reasons why the problem of generation gap arises. First of all, the period of adolescence is difficult. Teenagers are not children any longer, but they are no adults yet. They search for a sense of identity and crave independence. On the other hand, they depend on their parents financially and still need their parent consent when they want to go out, go for holidays, buy something expensive, invite friends home, etc. Very often teenagers treat their parents like enemies especially when they are not permitted to do one thing or another. Obviously, it is understandable when parents insist a teenager returns home before midnight. They have a wide knowledge of the world and all kinds of risks involved – reckless youngsters see no danger in walking alone in the middle of the night or getting a lift from a stranger who might be a serial killer. When children grow up and start their own families they are able to admit that their parents were usually right, although a bit overprotective at times  However, we must remember that adolescence is the period of making important decisions. Sixteen or seventeen-year-olds want to choose their career path or at least develop their talents, which in turn will enable them to decide upon a job later on. Secondly, it is in their late teens when they form their lifelong friendships, go for their first dates, analyze what qualities they will look for in their future partners. Unfortunately, a lot of parents do not want to accept the fact that their child is growing up and has the sole right to choose who she or he wants to become in the future. Such mothers and fathers often have their own idea what their child’s life should be. To my mind, this kind of behavior is really harmful and it can result in a very serious family conflict. Every now and then we meet forty-year-old people who accuse their parents of making them study the subject they hated or marrying the person they never loved. The generation gap problem, which usually disappears a few years later, in such families turns into an emotional wound which might never heal and the feeling of a wasted life on both parts. To sum up, although conflicts between teenagers and their parents are unavoidable, they definitely do not have to lead to an open war. My advice to parents is to try and treat teenagers as their equal partners and to accept their ideas. Teenagers should respect their mothers and fathers more, and be always ready to discuss serious problems with them. All in all, who else loves them more than their parents do?  
8. The word “they” in paragraph 4 refers to _______

Choose the best answer:
Sam’s uncle, _____________is very rich, came to visit our orphanage.

Mark the letter A, B, C, or D on your answer sheet to indicate the undelined part that needs correction in each of the following questions:
A massage is relaxing, and makes you feel great, but did you know that it's also good for you? That's what doctors are now saying. Massage relieves pain and anxiety, eases depression and speeds up recovery from medical problems.
Research has shown that people of all ages benefit from touch. Premature infants who are held develop faster than those left alone, and healthy babies who get a lot of physical contact cry less and sleep better. Researchers are not sure why this occurs but they have also found out that touch can slow heart rate, lower blood pressure and increase levels of seratonin, the brain chemical that is linked to well-being. It also decreases levels of the stress hormone cortisol, and this in turn increases your resistance to illness.
Massage also speeds up healing. Bone-marrow transplant patients who were given massages had better neurological function than those who weren't. Furthermore, massage reduced pain by 37% in patients with chronic muscle aches.
Giving someone a massage may be as good as getting one. A study conducted by the university of Miami found that mothers suffering from depression felt better after massaging their infants. In that same study, elderly volunteers who massaged infants reported feeling less anxious and depressed.
It even works when you do it yourself; 43% of headache sufferers reported getting relief after massaging their temples and neck and smokers who were taught self-massage while trying to quit felt less anxiety and smoked less.

What has recently been said about getting a massage?

Choose the best answer:
seeing/ I/ London/ London Eye/ in/ enjoy/ the

Read the following passage and choose the best answer (A, B, C, D):
College is a new and different experience for me. I’m away from home, so I have  many things to adjust to. Being on my own, talking with friendly people, and having Fridays off - these are just some things I like about college.  Living at college, first of all, gives me a sense of responsibility, of being on my own. My parents are not around to say, “No, you’re not going out tonight.” Or “Did you finish your homework?” Everything I do has to be my decision, and that gives me the responsibility of handling my own life. During the second week I was at college, I had to go out and look for a bank where I could open an account. Before that I looked in the phone book since I had no clue about any banks around here or where they were located. Someone told me to go to a bank named Continental Federal Savings. And I had to make my own decision - whether to have a checking or saving account and whether or not to get a card. I’m on my own to make my own decisions.  I also love to have Fridays off. I wouldn’t be able to deal with five days of classes in a row. I love to sleep in. One Thursday night, my roommates and I went to Georgetown. We got in rather early the next morning, and my roommates and I decided to sleep in, something I couldn’t do in high school.  I do like things about college - being on my own and having Fridays off, but this doesn’t mean I don’t think about things at home. Although I like college, I can still get homesick: New York is a pretty good place, too. 
1. What is the passage mainly about?