Find oppostite:
Don't confess your love to your friends unless you know they feel the same way.

 

The National Automobile Show in New York has been one of the top auto shows in the United States since 1900. On November 3 of that year, about 8,000 people looked over the "horseless carriages." It was the opening day and the first opportunity for the automobile industry to show off its wares to a large crowd; however, the black-tie audience treated the occasion more as a social affair than as a sales extravaganza. It was also on the first day of this show that William McKinley became the first U.S. president to ride in a car.
The automobile was not invented in the United States. That distinction belongs to Germany. Nikolaus Otto built the first practical internal-combustion engine there in 1876. Then, German engineer Karl Benz built what are regarded as the first modern automobiles in the mid-1880s. But the United States pioneered the merchandising of the automobile. The auto show proved to be an effective means of getting the public excited about automotive products.

By happenstance, the number of people at the first New York show equaled the entire car population of the United States at that time. In 1900,10 million bicycles and an unknown number of horse-drawn carriages provided the prime means of personal transportation. Only about 4,000 cars were assembled in the United States in 1900, and only a quarter of those were gasoline powered. The rest ran on steam or electricity.

After viewing the cars made by forty car makers, the show's audience favored electric cars because they were quiet. The risk of a boiler explosion turned people away from steamers, and the gasoline-powered cars produced smelly fumes. The Duryea Motor Wagon Company, which launched the American auto industry in 1895, offered a fragrant additive designed to mask the smells of the naphtha that it burned. Many of the 1900 models were cumbersome—the Gasmobile, the Franklin, and the Orient, for example, steered with a tiller like a boat instead of with a steering wheel. None of them was equipped with an automatic starter.

These early model cars were practically handmade and were not very dependable. They were basically toys of the well-to-do. In fact, Woodrow Wilson, then a professor at Princeton University and later President of the United States, predicted that automobiles would cause conflict between the wealthy and the poor. However, among the exhibitors at the 1900 show was a young engineer named Henry Ford. But before the end of the decade, he would revolutionize the automobile industry with his Model T Ford. The Model T, first produced in 1909, featured a standardized design and a streamlined method of production—the assembly line. Its lower costs made it available to the mass market.

Cars at the 1900 show ranged in price from $1,000 to $1,500, or roughly $14,000 to $21,000 in today's prices. By 1913, the Model T was selling for less than $300, and soon the price would drop even further. "I will build cars for the multitudes," Ford said, and he kept his promise

The purpose of the "additive" mentioned in paragraph 4 was to ________

Read the following passage and choose the best answer (A, B, C, D):
Herb Hamrol, 103, is among a handful of survivors of the 1906 San Francisco earthquake. Today marks the 100th anniversary of San Francisco’s great earthquake and fire. As the local newspaper Contra Costa Times observes, San Francisco has been “struggling with the difference between commemoration and celebration” leading up to the centennial. The city’s mayor, Gavin Newsom, has acknowledged that the 1906 earthquake was an “awkward” event to mark. Perhaps curiously, along with various exhibitions and lectures, more than one attempt has been made to capture the spirit of the anniversary in dance. The Walnut Creek Diablo Ballet company has produced “Earthquake”, which its creators stress is not just about death and falling buildings, but also the rebuilding of the city. Earlier this month, the San Francisco Ballet held a one-off solo dance performance to the beat of seismic data broadcast live from the Hayward fault. The information triggered sounds such as thunder claps and crashing waves while principal dancer Muriel Maffre improvised. It was “well conceived and beautiful”, the San Francisco Chronicle reported, although not quite as “leading edge” as claimed. At one stage there was a “haunted-house cacophony of screams and clinking chains and running water”, the paper’s critic said. There is a small, dwindling group of survivors from the quake, many of whom were just babies when it struck. A group of five of them - the oldest is 108 - recently met in San Francisco and happily gave interviews to journalists. They will attend a special commemoration breakfast today. One survivor, Della Bacchini, 101, who was one year old in 1906, told the San Francisco Examiner that it was important for the city’s residents to keep the history of the quake alive. "San Franciscans have a lot of guts," she said. “We’ve gone through earthquakes and fires, and the people have stuck together. Certainly, the city’s regeneration after 1906 was remarkable, with three-quarters of the lost buildings replaced within three years. A reinvented San Francisco was unveiled in 1915 with its Panama-Pacific International Exposition. In a commemorative lecture, Kenneth Starr, professor of history at the University of California, compared the compulsion to rebuild in 1906 with the plans to rebuild New Orleans after last year’s disaster: “Once they’re dreamed, once they’ve been there … they never disappear.  
6. The word “guts” in paragraph 3 is closest in meaning to _______

Read the following passage and choose the best answer (A, B, C, D):
With exams approaching, you should be thinking about how to get better at time management and organize your days so you can strike the right balance between home, work and university life. You should also try and eat some brain food - and no, we don’t mean crisps and energy drinks! By taking the time to arrange your priorities, you can give yourself the best chance of staying on track and being organized during the exam period, which in turn can help reduce stress levels, something that can be the difference between success and failure at university. Take a look at our top time management tips, so that you can do your best at university and also find moments to relax and even earn some money on the side. First and foremost, allow time for planning to avoid repetition. Taking the time to research, plan and think about your work is crucial for good time management. Allow yourself the time to process new information and plan how you are going to use it, as this can help you to avoid having to re-read and repeat any research. One way of effectively planning before researching is to make a list of everything you want to find out, so that you can make notes below each subheading as you go Secondly, avoid procrastination and distraction. One way to avoid procrastination is to think about the different places you have been when studying - where were you the most focused? Where were you most distracted? Is there anything you can do to make studying actually somewhat enjoyable? Remember, what works for one person might not necessarily work for you. For some, studying with friends can limit their productivity. But for others, studying in groups can help to increase motivation and avoid procrastination. Next, exercise to clear your head in between study sessions. Believe it or not, exercise works in the same way sleep does. It can focus your state of mind, helping you to clear your head and boost your brain power in between study sessions. If you’re new to exercise, aim to fit in a 10-minute run here and there, steadily increasing the amount you do as you go on. Finally, ask yourself the question, “Has your organization been effective?” Constantly reviewing and reassessing your schedule can help you to recognize whether you need to make any changes in order to help you complete any university tasks and also have time to relax and spend time with friends and family.  
3. What is NOT mentioned as a benefit of following these tips?

Find mistake:
When he came, I watched a football match on TV.

Read the following passage and choose the best answer (A, B, C, D):
Egypt’s 100 millionth citizen was born last week, undoubtedly a happy occasion for one family, but a moment filled with foreboding for a country struggling to contain a population explosion. In the past year the government has scrambled to stem the birth rate with a new program called “Two is Enough.” It is establishing family planning clinics throughout the country, where Egyptians can purchase heavily subsidized contraceptives. But many doctors and activists fear that this is too little, and comes too late to reverse the uptick in population growth. Doctors complain that the new “Two is Enough” program lacks in a clear strategy to bring down birthrates. The financial resources deployed thus far have been a fraction of previous efforts; some family-planning clinics have reportedly run out of contraceptives. While clinics funded by the campaign to provide some reproductive health education, sexual education remains taboo in Egyptian schools. There is also a lack of adequate services for the poor and pensioners. Many Egyptians opt to have more children in the hope they will look after them as they age, a phenomenon common in countries with high levels of poverty and inadequate safety nets. While over 30 million Egyptians live in poverty, only 9.4 million receive means-tested cash transfers from the government’s welfare programs. Economic reforms undertaken as part of a recently completed International Monetary Fund program have cut subsidies in a number of areas, contributing a spike in inflation that at one point exceeded 30%. For newborns like the 100-millionth Egyptian, the outlook is grim. A burgeoning population exacerbates many problems. Despite Egypt’s limited supply - it depends almost exclusively on the Nile - there has been a systemic failure to adequately address water waste. From wasteful megaprojects draining the Nile to literally dumping waste in the river, Egyptian officials have consistently failed to prudently protect what is perhaps the country’s most vital natural resource. In 2018, Egypt temporarily reduced the farming of rice, a water intensive crop - only to expand cultivation the following year. The New Administrative Capital that Sisi has set out to erect is projected to need 650,000 cubic meters of water per day when finished. Failure to quickly and dramatically improve water management practices in Egypt could be disastrous, and the risk is the greater for the country’s rapid population growth  
6. According to paragraph 4, what is the problem in general resulted from overpopulation?

Each sentence has a mistake. Findit by chosing A B C or D

Smoking is the number one prevent cause of death in the United States

Stop Pollution Now!

Pollution is a really big problem on our planet and it must (1) …. immediately. It must be stopped before our planet goes extinct. There are three main reasons, in my opinion, why pollution should be stopped.

The first reason why we should stop pollution is that pollution is destroying the environment we live in. Carbon dioxide is a big (2) ……….. to pollution. Carbon dioxide affects our climate in many different ways. The way it works is that certain ‘greenhouse gases’ can't escape (3) …….. our atmosphere because they get trapped. The second reason why we should stop pollution is that it also has an influence on us – (4) ……….. Pollution also influences human life and that is a big problem. According to the World Health Organization, indoor air pollution from the burning of coal or biomass fuels like wood risks lives of millions of people. Air pollution causes two million deaths per year, mostly from heart disease and respiratory disorders (5) …….. infections and lung cancer.

The third reason why we should stop pollution is that (6) …………. we do, we can live longer on this planet. If we don’t stop pollution and global warming, something really bad will happen (7) ….. us. Humans have destroyed the planet so quickly. We can live longer and extent our existence on this planet so that our children’s children can live in a planet without worries. In short, pollution must be stopped immediately. The earth is our only home and we must protect it and take care of it as much as we can. Pollution must be stopped before we (8) ………. our planet.

et.

(3) …......

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks from 31 to 35.

Many people see fad diets as harmless ways of losing weight, and they are grateful to have them. Although permanent weight loss is the (31)_________, few are able to achieve it. Experts estimate that 95 percent of dieters return to their starting weight, or even gain weight. While the reckless use of fad diets can bring some (32)_________results, long-term results are very rare. (33) _________, people who are fed up with the difficulties of changing their eating habits often turn to fad diets. (34)_________being moderate, fad diets involve extreme dietary changes. They advise eating only one type of food, or they prohibit other types of foods entirely. This results in a situation (35)_________a person's body doesn't get all the vitamins and other things that it needs to stay healthy

(33)..................................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the following questions:
It has been said that life is what we make of it. In other words, if we work hard and focus on our goals, we can have great careers and enjoy high status is society. However, these opportunities don’t exist for everyone. In some places, the family you are born into will decide almost everything about your life. India’s caste system is an example of this.
The caste system is a major part of the Hindu religion that has existed for thousands of years. It is a way of organizing and grouping people based on the occupation of the family. Castes will determine whom people can socialize with and their place in society. Originally, a person’s caste was supposed to be determined by their personality, but over time it has been linked to their job and family.
There are four classes, also known as varnas, in India’s caste system. The highest one is Brahmin. People in this class have jobs in education and religion. These are seen as extremely important functions for  the  society  as  they  deal  with  the  knowledge.  The  second  highest  level  is  the  Kshatriya,      or ruling class. People from this group can be soldiers, landowners, or have jobs in politics. The class beneath this is the Vaishya. These people often work in the commercial sector as merchants. The fourth class level is the Shudra. Shudras typically work as unskilled labourers doing factory or farm work, or they may also be employed as artists.
There is another group, the Harijan, that is at the bottom and considered to be outside of the caste system. For many years, they were known as Untouchables, people from this caste held the most undesirable jobs in society, such as cleaning up garbage. Furthermore, they weren’t allowed to pray at public temples or drink water from the same wells as other classes. If someone from another caste came into contact with an Untouchable, they were considered dirty and would be expected to bathe vigorously to clean themselves.
Although the caste system still exists in India, the government is taking steps to improve the living conditions and decrease unemployment rates for the Shudras and Harijan. This includes providing better health care, offering literacy programmes, and making sure that people from higher social classes do not exploit them. It seems unlikely that the caste system will disappear any time soon, but the overall conditions for those at the bottom do seem to be improving.

The word “this” in paragraph 1 refers to     .

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions.

   Family life in the United States is changing. Thirty or forty years ago, the wife was called a "housewife". She cleaned, cooked, and cared for the children. The husband earned the money for the family. He was usually out working all day. He came home tired in the evening, so he did not do much housework. And he did not see the children very much, except on weekends.

   These days, however, more and more women work outside the home. They cannot stay with the children all day. They, too, come home tired in the evening. They do not want to spend the evening cooking dinner and cleaning up. They do not have time to clean the house and do the laundry. So who is going to do the housework now? Who is going to take care of the children?

   Many families solve the problem of housework by sharing it. In these families, the husband and wife agree to do different jobs around the house, or they take turns doing each job. For example, the husband always cooks dinner and the wife always does the laundry. Or the wife cooks dinner on some nights and the husband cooks dinner on other nights.

   Then there is a question of the children. In the past, many families got help with child care from grandparents. Now families usually do not live near their relatives. The grandparents often are too far away to help in a regular way. More often, parents have to pay for child care help. The help may be a babysister or a day-care center. The problem with this kind of help is the high cost. It is possible only for couples with jobs that pay well.

   Parents may get another kind of help from the companies they work for. Many companies now let people with children work part-time. That way, parents can spend more time with their children. Some husbands may even stop working for a while to stay with the children. For these men there is a new word: They are called "househusband". In the United States more ans more men are becoming househusband every year.

   These changes in the home mean changes in the family. Fathers can learn to understand their children better, and the children can get to know their fathers better. Husbands and wives may also find changes in their marriage. They, too, may have a better understanding of each other.

The word “they” in paragraph 5 refers to _______________.

Read the following passage and choose the best answer (A, B, C, D):
Sophia is a humanoid robot developed by Hong Kong-based company Hanson Robotics. She has been designed to learn and adapt to human behavior and work with humans, and has been interviewed around the world. In October 2017, she became a Saudi Arabian citizen, the first robot to receive citizenship of a country. According to herself, Sophia was activated on April 19, 2015. She is modeled after actress Audrey Hepbum,and is known for her human-like appearance and behavior compared to previous robotic variants. According to manufacturer, David Hanson, Sophia has artificial intelligence, visual data processing and facial recognition. Sophia also imitates human gestures and facial expressions and is able to answer certain questions and to make simple conversations on predefined topics (e.g. on the weather). The robot uses voice recognition technology from Alphabet Inc. (parent company of Google) and is designed to get smarter over time. Sophia’s intelligence software is designed by SingularityNET. The AI program analyses conversations and extracts data that allows her to improve responses in the future. It is conceptually similar to the computer program ELIZA, which was one of the first attempts at simulating a human conversation. Hanson designed Sophia to be a suitable companion for the elderly at nursing homes, or to help crowds at large events or parks. He hopes that she can ultimately interact with other humans sufficiently to gain social skills. Sophia has been interviewed in the same manner as a human, striking up conversations with hosts. Some replies have been nonsensical, while others have been impressive, such as lengthy discussions with Charlie Rose on 60 Minutes. In a piece for CNBC, when the interviewer expressed concerns about robot behavior, Sophia joked that he had “been reading too much Elon Musk, and watching too many Hollywood movies”. Musk tweeted that Sophia could watch The Godfather and suggested “What’s the worst that could happen?”. On October 11, 2017, Sophia was introduced to the United Nations with a brief conversation with the United Nations Deputy Secretary-General, Amina J. Mohammed. On October 25, at the Future Investment Summit in Riyadh, she was granted Saudi Arabian citizenship, becoming the first robot ever to have a nationality. This attracted controversy as some commentators wondered if this implied that Sophia could vote or marry, or whether a deliberate system shutdown could be considered murder. Social media users used Sophia’s citizenship to criticize Saudi Arabia’s human rights record. 
5. The word “piece” in paragraph 4 mostly means__________

Choose the best answer:
Digital cameras is a wonderful ___________.

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions.
 Right now, the biggest source of energy in the world is fossil fuel. Fossil fuels are oil, gas, and coal. More than 80 percent of the world's energy comes from fossil fuel. There are many problems with fossil fuel. One problem is that when fossil fuel is burned, it pollutes the air. Also, when we take fossil fuel from the Earth, we often cause a lot of damage. Another problem is that we are running out of it. That is why we need new sources of energy. A big source of energy for many countries is nuclear power. Thirty-one countries use nuclear power. Many ships also use it.
 Nuclear power has some advantages. First of all, we can't run out of nuclear power. Nuclear power does not make the air dirty. Also, if a country has nuclear power, it doesn't need to buy as much as oil from other countries.
 However, there are also a lot of problems that come with nuclear power. For example, nuclear accidents are very serious. In 1986, there was a nuclear accident in Ukraine. In the next 20 years, about 4,000 people got sick and died. In 2011, there was another very serious nuclear accident in Japan. Japan is still trying to clean up the nuclear waste from the accident.
 Many people don't want nuclear power in their countries. They say that it is not safe. A lot of people want their countries to use safer and cleaner ways to get electricity. There have been protests against nuclear energy in the United States, Russia, France, Taiwan, Japan, India, and many other countries.
 Although many people hate nuclear energy, more and more countries are using it. One reason for this is that the world is using more and more energy. We just don't have enough fossil fuel. However, if we use nuclear power, then we may have more serious problems in the future.

Which of the following statements would the author of the passage support most? 

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions.

   As viewed from space, Earth’s distinguishing characteristics are its blue waters and white clouds. Enveloped by an ocean of air consisting of 78% nitrogen and 21% oxygen, the planet is the only one in our solar system known to harbor life. Circling the Sun at an average distance of 149 million kilometers (93 million miles), Earth is the third planet from the Sun and the fifth largest planet in the solar system.

   Our planet’s rapid spin and molten nickel-iron core give rise to an extensive magnetic field which, coupled the atmosphere, shields us from nearly all of the harmful radiation coming from the Sun and other stars. Earth’s atmosphere protects us from meteors as well, most of which burn up in the Earth’s atmosphere before they can strike the surface. The planet active geological processes have left no evidence of the ancient pelting it almost certainly received soon after it formed about 4.6 billion years ago. The Earth has a single natural satellite – the moon.

The word consisting most nearly means ________.

Mark the letter A, B, C, or D on your answer sheet to indicate the undelined part that needs correction in each of the following questions:
Clara Barton became known as “The Angel of the Battlefield” during the American Civial War. Born in Oxford, Massachusetts in 1821, Clara Barton’s interest in helping soldiers on the battlefield began when she was told army stories from her father. Another event that influenced her decision to help soldiers was an accident her brother had. His injuries were cared for by Barton for 2 years. At the time, she was only 11 years old. Barton began teaching school at the age of 15. She taught for 18 years before she moved to Washington, D.C. in 1854.
The civil war broke out 6 years later. Immediately, Barton started was service by helping the soldiers with their needs. At the battle of Bull Run, Clara Barton received permission from the government to take care of the sick and hurt. Barton did this with great empathy and kindness. She acknowledged each soldier as a person. Her endurance and courage on the

battlefield were admired by many. When the war ended in 1865, she used 4 years of her life to assist the government in searching for soldiers who were missing during the war.
The search for missing soldiers and years of hard work made her feeble physically. In 1869, her doctors recommended a trip to Europe for a rest. While she was on vacation, she became involved with the International Red Cross, an organization set up by the Geneva Convention in 1864. Clara Barton realized that the red Cross would be a big help to the United States. After she returned to the United States, she worked very hard to create an American red Cross. She talked to government leaders and let American people know about the Red Cross. In 1881, the Notional Society of the Red Cross was finally established with its headquarters in Washington, D.C. Clara Barton managed its activities for 23 years.
Barton never let her age stop her from helping people. At the age of 79, she helped flood victims in Galveston, Texas. Barton finally resigned from the Red Cross in 1904. She was 92 years old and had truly earned her titled “The Angel of the Battlefield”.

What is the main idea of the passage?

Read the following passage and choose the best answer for each blank.

In the western customs (26) _____ hands is the customary form of greeting, but in China a nod of the head or (27) _____ bow is sufficient. Hugging and kissing when greeting are uncommon. Business cards are often (28) _____ and yours should be printed in your own language and in Chinese. Also, it is more respectful to present your card or a gift or any other article using (29) _____ hands. The Chinese are (30) _____ applauders. You may be greeted with group clapping, even by small children. When a person is applauded in this practice it is the custom for that person to return the applause or a "thank you." When walking in public places, direct eye (31) _____ and staring is uncommon in the larger cities, especially in those areas accustomed to foreign visitors. (32) _____, in smaller communities, visitors may be the subject of much curiosity and therefore you may notice some stares. (33) _____ speaking, the Chinese are not a touch-oriented society, especially true for visitors. So, avoid (34) _____ or any prolonged form of body contact. Public displays of affection are very rare. On the other hand, you may note people of the same sex walking hand-in-hand, which is simply a gesture of friendship. Do not worry about a bit of pushing and shoving in stores or when groups board public buses or trains. In this case, (35) _____ are neither offered or expected. The Chinese will stand much closer than Westerners.

(26) _____

Mark the letter A, B, C, or D on your answer sheet to indicate the undelined part that needs correction in each of the following questions:
A recent study shows that an unequal share of household chores is still the norm in many households, despite the fact that many more women now have jobs. In a survey of 1,256 people ages between 18 and 65, men said they contributed an average of 37% of the total housework, while the women estimated their share to be nearly double that, at 70%. This ratio was not affected by whether the woman was working or not.
When they were asked what they thought was a fair division of labour, women with jobs felt that housework should be shared equally between male and female partners. Women who did not work outside the home were satisfied to perform 80% - the majority of the household work - if their husbands did remainder. Research has shown that, if levels increase beyond these percentages, women become unhappy and anxious, and feel they are unimportant.
After marriage, a woman is reported to increase her household workload by 14 hours per week, but for men the amount is just 90 minutes. So the division of labour becomes unbalanced, as a man's share increases much less than the woman's. It is the inequality and loss of respect, not the actual number of hours, which leads to anxiety and depression. The research describes housework as thankless and unfulfilling. Activities included in the study were cooking, cleaning, shopping, doing laundry, washing up and childcare. Women who have jobs report that they feel overworked by these chores in addition to their professional duties. In contrast, full-time homemakers frequently anticipate going back to work when the children grow up. Distress for this group is caused by losing the teamwork in the marriage.

The word "they" in paragraph 2 refers to     

Read the following passage and choose the best answer (A, B, C, D):
We all want to live in a clean and green world and breathe pollution free air. For this kind of environment we desperately need a fossil fuel free world. Scientists are toiling hard to come up (1)______ alternative fuels which can replace conventional fuels. One such study was presented at the 237th National Meeting of the American Chemical Society. This study throws interesting light on the first economical, eco-friendly process to (2)______ algae oil into biodiesel fuel. The scientists are quite hopeful that one day America will become independent (3)______ fossil fuels. Ben Wen is the (4)______ researcher and vice president of United Environment and Energy LLC, Horseheads, N.Y. According to him, “This is the first economical way to produce biodiesel from algae oil. It costs much less than conventional processes because you would need a much smaller factory, there (5)______ no water disposal costs, and the process is considerably faster.”

Read the following passage and choose the best answer (A, B, C, D):
Vocational training in the UK is intended to give people the skills and knowledge they  need to perform a particular job, and involves practical instruction as well as theory. Most vocational training takes place not in universities but in colleges of further education and in colleges specializing in art, accountancy, etc. some secondary schools now also offer an introduction to vocational training.  NVQs (National Vocational Qualifications) are qualifications that can be obtained by people already working in a particular industry. Colleges of further education run courses to provide a theoretical background. NVQs are awarded on the basis of practical work, spoken and written test, and coursework. There are five levels, from Foundation to Management. Since 1992 many students in schools and colleges have been working for GNVQs (General National Vocational Qualifications), as an alternative to GCSEs and A levels. GNVQs cover similar areas to NVQs and are intended as introductions to a particular field of work and the skills required. Students can choose from over 500 subjects. At the lowest of its three levels foundation, a GNVQ is equivalent to a GCSE and from 2002 they are being replaced by new vocational GCSEs.  In the US there are no national qualifications like NVQs, though some professional organizations decide on their own qualifications and some of these have become widely accepted. Much vocational training is done by private institutions which are sometimes called proprietary schools. Although many of these are good, in general they have a bad reputation. This is partly because there are no controls over who can operate such a school. Some proprietary schools try to get as many students as possible, including some who will probably not be able to complete their training.  Most US secondary schools programs do not provide a choice between an academic and a practical track (a program of study), but most do give students an opportunity to take some practical or vocational classes. Large school districts may have magnet schools, schools that attract students with certain interests, and some of these may have a large choice of vocational courses.  
3. Which of the following statements is NOT true according to the passage?

Read the following passage and choose the best answer (A, B, C, D):
There’s a direct link between employee satisfaction and customer satisfaction.  Employees are the driving factor behind customer satisfaction. Employee interactions set the tone for a positive or negative customer experience. When employees aren’t happy at work, their interactions with customers can, and almost always will, suffer. Over the course of time, this can have serious repercussions for a business. The place where this becomes the most critical is any business where employees are directly interacting with customers, such as retail or food service. Historically underpaid and overworked, employees in these jobs are tasked with spending their entire shifts serving customers.  This is where employee experience comes in. If even a fraction of a customer experience budget was spent on employee experience, there would be a huge return on investment. One of the easiest ways to enhance employee experience is to ask for and welcome employees’ feedback. They have great insight into customer needs. After all, they’re the ones who are directly interacting with customers and hearing their criticisms and compliments firsthand. Employees can be your biggest asset when it comes to customer satisfaction.  A large part of employee experience revolves around understanding what employees need and want and gaining insight into their work preferences. Another critical piece of the employee experience is training and development. Employees should be equipped with the skills they need to excel at their jobs and have opportunities to continue to learn and develop. They should be able to check in and touch base with their managers to keep track of their progress and discuss any questions or concerns as they arise. Showing employees that you value the work they’re doing is one of the easiest ways to boost their motivation. It can be as simple as saying thank you, to publicly acknowledging and celebrating their contributions. It’s not just the younger generations who crave recognition - no one likes to feel like the work they’re doing is going unnoticed.  It’s time to shift the mindset from employees working just to work, to acknowledging that they’re valuable contributors to a company’s success. Employees need to understand how important their role is and how their work fits into the bigger picture. They need to feel like their voices are being heard and they have respect from their managers. Most importantly, they need to be able to come to work and know that the next eight hours won’t be pure torture. 
4. The word “asset” in paragraph 2 can be replaced by _______