It wasn't fine yesterday. I wish  .....

People love to complain. Moaning to friends can be a source of relief from the stresses and strains of work, study or relationships. But when it comes to protesting to a retailer about faulty good and services, many of US find we don’t have nerve and choose to (i) _____ in silence. By the time we do eventually summon up the courage to make our point, we have generally already allowed the problem to get to us, and we are angry. In this stale, we can all too (ii) _____ become aggressive, gearing up for battle and turning what should be a rational discussion into a conflict. To complain effectively, you need to be specific about your problem and communicate it clearly using words which are objective and fair. (iii) _____ over the top with emotional language and unreasonable claims will get you nowhere.

Good negotiators tend to be calm and logical. They start by explaining situation and stating their requirements clearly, without threat. Most complains prompt a defensive (iv) _____ from the other person, but by being reasonable yourself, you stand more chance of achieving the positive (v) _____ you want.

(ii)_______

The Penny Black is the name of the world’s postage stamp. It was introduced by the U.K. in 1840 and is perhaps the most famous stamp ever issued. It has a (i) _____  of the young Queen Victoria and because of its colour, and its price of one penny, it is known as the “Penny Black”. Before 1840, postage rates for delivery of letters in the U.K. depended on the (ii) _____  the letter had to travel and the number of sheets of paper used. Furthermore, at that time it was not possible to pay for your letter before you sent it. The postage had to be paid by the receiver (iii) _____ than the sender of the letter. The Penny Black changed everything: al the rate of one penny, letters that did not weigh more than half an ounce could be sent to any destination in the U.K.Nowadays, Penny Black stamps are not all that rare although they are (iv) _____ regarded by stamp collectors. About 68 million of these stamps were issued between 1840 and 1841, and it is thought that about 1.5 million of these survive today. The price of the stamp today varies according to whether it has been used or not and its condition. A line used copy can be bought for around 77 pound or less, while unused examples are quite rare and sold for 2,000 pound or more. To honour the U.K. for having issued the world’s first postage stamp, the Universal Postal Union has made an exception regarding its rule that the name of the country must (v) _____ on a stamp. No British stamp to date has ever had the country name on it.

(iii)______

Tom offered .......  Jane a ticket to the theater, but she refused to take it.

My friend won't lend me his car. I wish ........

Earthquakes are amongst the most destructive natural disasters. They usually (i) _____ without any warning and result in a great (ii) _____ of life and an enormous demolition of buildings. Additionally, they may cause devastating landslides or create gigantic tidal waves which, in fact, are colossal walls of water smashing into seashores with such force that they are (iii) _____ of destroying coastal cities.

However, the vast majority of fatalities and serious injuries come about when buildings collapse. Most frequently, the earthquake lasts 30 to 60 seconds, so usually there is no time to avert the mortal (iv) _____ once the shaking starts. The savage forces of an earthquake trigger (v) _____ a complex chain reaction in the building structure when it is shaken, lifted, pushed or pulled. A building’s height, its shape and construction materials are the most significant factors deciding about the survival or collapse of the structure and, consequently, about the life or death of its inhabitants.

(v)_______

Aluminium foil is used to wrap food in the kitchen. It is very thin flexible metal sheet, sold in a roll, and since it is put in the oven. The invention of the foil in France in 1903 may not have seemed hugely significant at the time but it began a packaging revolution that was to change our whole (i) _______ of life. Until the early 20th century, everything bought from shops was wrapped with paper and string. (ii) _______ the growing technological expertise in the world, packaging remained quite basiC. Aluminium foil was not widely used until 1914, when people began using it as a secure top for milk bottles. Some forty years later, however, the packaging revolution really (iii) _______  when companies making the cans used for soft drinks stopped using tin, a metal which was becoming too expensive, and switched to aluminium. (iv) _______ production of aerosol cans soon followed. Al the turn of the 20th century, there was little or no packaging to throw away. But with the arrival of the new materials, what we now refer to as the “throw – away society” was bom. Disposable razors, for example, were (v) _______ to be used and then thrown aw’ay. The idea was appealing to manufacturers because it meant that the customer would always be coming back for more.

(iii)______-

Choose a, b, c or d that best completes each unfinished sentence:

I had forgotten all about it because I had been so ____ with other things.

Choose the word(s) CLOSEST in meaning to the following word(s). "recover"

Just as more English is being taught in primary schools worldwide, so there are a growing number of language schools in English- speaking countries that are offering courses are (i) _______ to 11 – year – olds and upwards, with a few that cater for children as young as seven. But what is a (ii) _______ age to start sending children abroad to study? After all, even adult learners find the experience of traveling to a strange country and encountering people who speak a bare (iii) _______ language challenging. A great deal depends on how a child has been (iv) _______ up. For example, if they have been exposed to new things and have already stared to learn independence, then they are likely to enjoy the experience. In addition, children who have previously travelled abroad with their parents will be well prepared to undertake a study (v)_________ _______ in an English – speaking country on their own. Getting used to the idea that other countries have different customs and cultures is an important stage in the process of learning a foreign language.

(v)______

I'm sorry I haven't got any money on me. I wish ......

Stories about how people somehow know when they are being watched have been going around for years. However, lew (i) _______ have been made to investigate the phenomenon scientifically. Now, with the completion of the largest ever study of the so-called staring effect, there is impressive evidence that this is a recognizable and genuine sixth sense. The study involved hundreds of children. For the experiments, they sat with their eyes covered and with their backs to other children, who were told to either stare at them or look away. The results consistently showed that the children who could not see were able to (ii) _______ when they were being stared at. In a total of 18,000 trials (iii) _______ worldwide, the children correctly sensed when they were being watched almost 70% of the time. The experiment was repeated with the added precaution of putting the children who were being watched outside the room, separated from the starers by the windows. This was done just in case there was some (iv) _______ going on, with the children telling each other whether they were looking or not. This prevented the possibility of sounds being transmitted between the children. The results, though less impressive, were more or less the same. Dr. Sheldrake, the biologist who designed the study, believes that the results are (v) _______ enough to find out through further experiments precisely how the staring effect might actually come about.

(ii)_______

In Britain, the average young person now spends more money on games each year than on going to the cinema or renting videos. But is this (i) _______ a bad thing? For years, newspaper reports have been saying that children who spend too much lime playing computer games become unsociable, bad- tempered, even violent as a result. But new researeh, (ii) _______ out in both Europe and the USA, suggests that the opposite may be true. Indeed, playing some of the more complicated games may help people of all ages to improve certain skills. Researehers claim that this is because the games make the brain work harder in certain ways, like (iii) _______ sounds and movements quickly and identifying what they are. The fact that people play the games repeatedly means that they get a lot of practice in these skills which are therefore likely to become highly developed. Social skills may benefit, too. Researehers in Chicago think that fans of first- person shooter games (iv) _______ . “Counterstrike” are better than non­ players when it comes to building trust and co-operation, and that this helps them to make good friendships and become strong members of their communities. So rather than (v) _______ up computer games, perhaps young people need to spend more lime on them?

(iii)______

July goes to _________ work on the bus.

If it fits inside a pocket, keeps you safe as well as in touch with your office, your mother and your children, it is (i) _____ worth having. This is the view of the swelling ranks of female mobile – phone users who are beginning to (ii)  _____  the consumer market. Although Britain has been demonstrated to be one of the most expensive places in the world to run a mobile phone, both professional women and (iii) _____ mothers are undeterred. At first, the mobile phone was a rich man’s plaything, or a businessman’s status symbol. Now women own almost as many telephones as men do – but for very different reasons. The main attraction for most women customers is that it provides a form of communication back – up, wherever they are, in case of (iv) _____. James Tanner of Tancroft Communications says: “The majority of people buying phones from us this year were women – often young women or men W’ho were buying for their mothers, wives and girlfriend. And it always seems to be a question of peace of mind.” Size is also (v) for women. They want something that will lit in a handbag,” said Mr Tanner. “The tiny phones coming in are having a very big impact. This year’s models are only half the size of your hand.

(v)_____

He broke ………… a run fast and we just couldn't catch …………. him 

The internet is like a huge city, full of many different kinds of places and people. As a real city, there are certain places which are suitable for youngsters and others which need to be avoided. The Internet neither belongs to (i) _____ is controlled by anyone person, organisation or government. It gives all of US the opportunity to create material for others to seC. On the other hand, as in ordinary life, there are those who might use it for illegal (ii) _____. The freedom of the Net offers exciting opportunities for youngsters and, (iii) _____ being aware of the possible dangers and taking steps to avoid them, they can happily explore that online world in safety. Common sense will certainly help children to use the Internet safely.It is preferable, for example, for parents to get to know (iv) _____ their children are meeting online and make sure they never give our personal information about themselves. Although it is an excellent tool for learning, playing and communicating and others, youngsters should not be allowed to become so involved that they forget other activities important to their development. Obviously, surfing as a family activity is the best solution, so that any problems that are fond can be discussed together. Parents need to thinks about safetv issues and aerree on a set of rules. Just as youngsters are given instruction on road (v) _____, they also need to be instructed on how to travel safely along that superhighway.

(iii)______

Choose the correct answer to each of the following questions. "The doctor said to Mr Brow that if he ate lots of fatty food, he ____ increase his chance of developing heart disease."

Are you a fan of the popular logical puzzle that go by the name Sudoku? Even if you’re not, the chances are you know somebody who is. Once (i) _______ known outside Japan, this addictive brain teaser has become a common feature of newspaper puzzle pages all over the world. Sudoku’s great success owes much to its simplicity. The game (ii) _______ for neither mathematical ability nor general knowledge and there are just a few sentences of straightforward instructions to read before you can play. The only skill required is the ability to recognize the difference between nine different symbols, and these don’t even have to be numbers. Some clever marketing has helped the game. Western newspapers worked hard at promoting the game Without this, it is unlikely that it would have (iii) _______ off and become quite such a runaway success. The same also benefited from its Japanese name that made people in many parts of the world regard. It as a superior kind of puzzle compared to those you usually find in newspapers and magazines. But the popularity of Sudoku reached a peak in 2006, if the number of (iv) _______  on one leading website is anything to go by. Newspapers responded by (v) _______ up with new kinds of logical puzzles, all with simple rules and Japanese names. But for true Sudoku fans, only the real thing will do.

(iii)_____

Child workers, some as young as 10, have been found working in a textile factory in conditions described as close to slavery to produce clothes that appear destined for one of the major high street retailers. Speaking to a British newspaper, the children described long hours of (i) _______ work and threats and beatings. The company said it was unaware that clothing intended for its stores had been improperly (ii) _______  to a sweatshop that used child labour. It further announced the alleged breaches of the ethical code it imposed on manufacturers three years ago. The discovery of these children working in appalling conditions in the Shahpur Jat area of Delhi has renewed concerns about the (iii) _______ by some large retail chains of their garment production to India, recognized by the United Nations as one of the world’s hotspots for child labour. According to one estimate, over 20 per cent of India’s economy is (iv) _______ on children, which comes to a total of 50 million youngster under 14 working. Consumers in the West should not only be demanding answers from retailers about how theứ (v) _______ are produced but also be looking into their consciences at how they spend their money and whether cheap prices in the west are worth the suffering caused to so many children.

(iv)_____

Child workers, some as young as 10, have been found working in a textile factory in conditions described as close to slavery to produce clothes that appear destined for one of the major high street retailers. Speaking to a British newspaper, the children described long hours of (i) _______ work and threats and beatings. The company said it was unaware that clothing intended for its stores had been improperly (ii) _______  to a sweatshop that used child labour. It further announced the alleged breaches of the ethical code it imposed on manufacturers three years ago. The discovery of these children working in appalling conditions in the Shahpur Jat area of Delhi has renewed concerns about the (iii) _______ by some large retail chains of their garment production to India, recognized by the United Nations as one of the world’s hotspots for child labour. According to one estimate, over 20 per cent of India’s economy is (iv) _______ on children, which comes to a total of 50 million youngster under 14 working. Consumers in the West should not only be demanding answers from retailers about how theứ (v) _______ are produced but also be looking into their consciences at how they spend their money and whether cheap prices in the west are worth the suffering caused to so many children.

(ii)_____