Mr Minh advised my family   ......  leaving Vietnam.

People love to complain. Moaning to friends can be a source of relief from the stresses and strains of work, study or relationships. But when it comes to protesting to a retailer about faulty good and services, many of US find we don’t have nerve and choose to (i) _____ in silence. By the time we do eventually summon up the courage to make our point, we have generally already allowed the problem to get to us, and we are angry. In this stale, we can all too (ii) _____ become aggressive, gearing up for battle and turning what should be a rational discussion into a conflict. To complain effectively, you need to be specific about your problem and communicate it clearly using words which are objective and fair. (iii) _____ over the top with emotional language and unreasonable claims will get you nowhere.

Good negotiators tend to be calm and logical. They start by explaining situation and stating their requirements clearly, without threat. Most complains prompt a defensive (iv) _____ from the other person, but by being reasonable yourself, you stand more chance of achieving the positive (v) _____ you want.

(i)_______

Today, there are libraries in almost every towns in the world. Even in areas where there are no libraries, there are often mobile libraries which take books from one village to (i) _______  . But in the days when books were copied by hand rather than printed, libraries were very rare. The reason is simple: books took a very long time to produce, and there were far fewer copies of any given work around. The greatest library (ii) _______ all, that in Alexandia had 54,000 books. In the ancient world, this number (iii) _______ considered huge. It was the first time that anyone had collected so many books from all around the world under one roof. There are many theories about why these books were lost. (iv) _______ is that the library accidentally burned down. Another is that one of the rulers of the city ordered the books to be burned. They were taken to various places and it took six months to bum them. (v) _______ happened, the collection there was priceless. Many of the library’s treasures were lost forever, some books were never recovered. We cannot even know exactly what the library contained.

(i)______

We wish we ......... a large house but we can't afford it now.

Child workers, some as young as 10, have been found working in a textile factory in conditions described as close to slavery to produce clothes that appear destined for one of the major high street retailers. Speaking to a British newspaper, the children described long hours of (i) _______ work and threats and beatings. The company said it was unaware that clothing intended for its stores had been improperly (ii) _______  to a sweatshop that used child labour. It further announced the alleged breaches of the ethical code it imposed on manufacturers three years ago. The discovery of these children working in appalling conditions in the Shahpur Jat area of Delhi has renewed concerns about the (iii) _______ by some large retail chains of their garment production to India, recognized by the United Nations as one of the world’s hotspots for child labour. According to one estimate, over 20 per cent of India’s economy is (iv) _______ on children, which comes to a total of 50 million youngster under 14 working. Consumers in the West should not only be demanding answers from retailers about how theứ (v) _______ are produced but also be looking into their consciences at how they spend their money and whether cheap prices in the west are worth the suffering caused to so many children.

(ii)_____

lí’you’re interested in having the trip of a lifetime, but also doing something useful at the same time, then why not try joining a Grccnforcc expedition as a volunteer. Grccnforcc, which was (i) _____ in 1997, is an international researeh agency that gathers information about the wildlife and natural habitats in various parts of the world. There is a qualified biologist in (ii) _____ of each team of volunteers and these carry out surveys all year round in some of the world’s remotest and most beautiful places. Volunteers come from all walks of life. The minimum age is 18 years, but there is no upper age (iii)  _____. No previous experience is necessary as Greenforce provides full training in animal identification and survey methods. You’ll need to be somebody who enjoys the outdoor life, however, as working in remote locations can be challenging. You’ll also need to be (iv) _____ about wildlife and prepared to learn a lot about the place you visit. Each expedition lasts for ten weeks, and training begins in the UK with a residential weekend where you can get a taste of expedition life and meet up with some of your team mates, as (v) _____ as learning about first- aid and basic survival skills. Each volunteer contributes 2,550 towards the cost of the expedition, but past volunteers say it is worth every penny.

(iv)_______

Just as more English is being taught in primary schools worldwide, so there are a growing number of language schools in English- speaking countries that are offering courses are (i) _______ to 11 – year – olds and upwards, with a few that cater for children as young as seven. But what is a (ii) _______ age to start sending children abroad to study? After all, even adult learners find the experience of traveling to a strange country and encountering people who speak a bare (iii) _______ language challenging. A great deal depends on how a child has been (iv) _______ up. For example, if they have been exposed to new things and have already stared to learn independence, then they are likely to enjoy the experience. In addition, children who have previously travelled abroad with their parents will be well prepared to undertake a study (v)_________ _______ in an English – speaking country on their own. Getting used to the idea that other countries have different customs and cultures is an important stage in the process of learning a foreign language.

(i)______

________ recipe for _________ success is _________ hard work. 

What does an elephant eat on typical day? Layang – Layang, an elephant at London Zoo, has a good appetite. Her keeper describes what she ate yesterday. “Breakfast (i) _____ of a kilo of dog biscuits mixed with 750g of dried horse food with extra vitamins, hay, bread, bananas apples, oranges, potatoes, carrots and cabbage. Zoo food is always of a (ii) _____standard! “During the morning, the daily supply of branches is delivered. Layang -Layang is particularly fond of cherry and apple, so she was given four big (iii) _____. She chewed the twiggy bits and used the rest as toys. Lunch was another kilo of dog biscuits, more bread, vegetables and fruit. Most of this comes from local supermarkets who give us stock that otherwise they would (iv) _____. After lunch she ate more branches. We have to make sure she doesn’t run out of these. Some visitors to the zoo aren’t very sensible and feed laying- Layang unsuitable things. If she swallows paper and plastic, her stomach hurts. “Supper was another kilo of dog biscuits, 750g of dried horse food, 350g of linseed oil to (v) _____ healthy skin and hair and 500g of vitamin E. Layang-Layang cats a lot but she never puts onweight. “If she feels like a snack during the night, Layang-Layang has some hay and more branches.”

(i)______

Choose the correct answer to complete the sentence. "Hardly had she begun to speak _____ people started interrupting."

Stress is our body’s reaction to events or conditions that we cannot easily manage or control. When we are troubled by something, we usually experience some types of stress. There are thousand conditions that (i) _______ us to become tense. These may be major and horrible lighting for our lives in a war, being imprisoned or facing death. On the other hand, minor (ii) _______ in our daily lives cause stress as well: waiting in lines, taking a quiz, or asking for or accepting a date. Although we usually think of stress as something caused by unpleasant events, pleasant happenings also bring stress. As a new researeh is done on the effects of stress, new techniques are developed to help (iii) _______ with anxiety. One aid is to plan for situations that wc know will be stressful. Some imagine the event before it happens, thus preparing their minds and bodies for the tension. Others pretend they are on a pleasant beach (iv) _______ in the sunshine; soon their bodies relax and tension melts away. Other people believe strenuous exercise helps the body handle the problems of daily life. It matters very little which method we use to relax; what docs matter is finding the time to temporarily reduce the (v) _______ of modem life on our brain and body.

(ii)________

Teaching English as a foreign language can be a great way to travel the world and earn money at the same time. However, some graduates actually like idea of (i) _______  a career in teaching English, and there are numerous courses at various levels, from the basic certificate to the Diploma or even the master’s. To find the right course, a good place to start is TEFL.com – an internet site with lots of relevant information and helpful (ii)_______  including a full list of places in the UK offering courses. The site also offers assistance to qualified graduates (iii)_______  finding work. When deciding a full list of places, what to do is to look at what your needs are. If you want a career in leaching English, then definitely find one designed for that (iv) _______  , such as an MA or diploma; but if you want to travel around the world, then do a shorter course that will supply you with teaching skills. Some countries will employ people without a teaching qualification as long as the teacher is a (v) _______ speaker of English. However, most countries now expect a qualification. It is advisable to make sure that the course that you want to do is recognized and that it includes a period of teaching practice. This is important in preparing people to be English language teachers.

(iii)______

Many of the things we do depend on receiving information from other people. Catching a train, making a phone call and going to the cinema all involve information that is stored, processed and communicated. In the past, this information had to be kept on paper (i) _______  , for example, books, newspapers and timetables. Now, more and more information is put on computers. Computers play a role in our everyday lives, sometimes without US even realizing it. (ii) _______  the use of computers in both shops and offices. Big shops have to deal with very large amount of information. They have to make sure that there are enough goods on the shelves for customers to buy, they need to be ablcto reorder before (iii) _______ run out. A lot of office work in the past involved information on paper. Once it had been dealt with by people, the paper was (iv) _______ for future reference. This way of working was never particularly easy or fast. A computer system is much more (v) _______ .

(i)_______

The UK Government ensures that all schools in the UK meet certain standards, and this includes independent schools as well as those that are (i) _______ by the Government. All qualifications are awarded by national agencies accredited by the Qualification and Curriculum Authority (ỌCA), so the quality of the qualifications you will gain is guaranteed. Al many independent schools in England, you will be encouraged to take part (ii) _______ extracurricular activities to develop your hobbies and learn new skills, and you may be encouraged to lake graded music exams (iii) _______ by the Associated Board of the Royal Schools of MusiC. The exam grades gained from these are widely accepted toward university entry requirements. Independent schools do not usually offer vocationally focused qualifications but if you are (iv) _______ in these qualifications, you can find out more in the ‘career­ based and pre-university qualifications’ section. The fees you pay to attend independent school, include your course fees, accommodation and may include some or all extracurricular activities. Fees (v) _______  from school to school and are at the discretion of the institution; there are no national standards. You should expect to pay a minimum of £8,000 per year and fees can be as high as £25,000.

(v)_______

I am very fond of _______.

In Britain these days, it seems even very young children hope to wear a Calvin Klein watch or Nike trainers. Fashion experts claim that brand names have become so important that their followers (i) _____  to be able to buy the company’s products no matter what. In an (ii) _____  to get people to buy, these companies’ symbols are used so extensively that they have become more important than the products themselves. In a recent survey of British teenagers, only one out of 60 would admit that they did not own any designer clothes of the (iii) _____ fashion. The survey also revealed that a staggering 60 percent are willing to spend the same (iv)    of money on one designer item as on two non – designer items which might do harm to their image. Some people argue that on the whole, designer labels offer a guarantee of quality, but 35 per cent said they would rather buy counterfeit designer wear than a non – label item of clothing. The survey suggests that we have less real choice in what we buy than we might think. The media make the decisions about what is in fashion, and so a whole generation is trying to (v) _____ smart by wearing identically labeled trainers, jeans, shirts and sweatshirts.

(iv)______

It has been proposed that we  ........  the topic.

Choose the word(s) CLOSEST in meaning to the following word(s). "recover"

Around 1190, Tcmujjin and his close allies and advisers began to unite many (i) _____ Mongol clans. Using his strong will and charisma, he managed to persuade (ii) _____ of those fighting and warring clans to accept him as the one and only leader. It seems Tcmujjin had a gift, the unusual ability to act as a leader and (iii) _____ respect. Several tribes tried to oppose him. There were a lot of betrayals and killings, but eventually Tcmujjin managed to do what nobody had ever done before: unite all Mongols (iv) _____  one nation in 1206. In honor of his achievements, the Mongol clan chiefs (v) _____Tcmujjin the title Khan, or “leader”.

(v)______

- Paul: “Would you like to have noodles, spaghetti, or something different

- Marry: “  ..................   ”.

A large supermarket was looking for a manager for a new store they were (i) _____ to open. Out of over 90 people who had applied for the post, the had chosen five and asked them to come for an interview. The first (ii) _____, Mr Riley, walked into the interview room. He was smartly dressed, but it was clear that he was listening to a personal stereo. He sat down, (iii) _____ off his shoes and lit a cigarette. One of the interviewers said that they would (iv) _____ him not to smoke and Mr Riley excused. Just at that moment, a telephone rang. Mr Riley reach into his pocket, took out his mobile phone and began a conversation with a friend of his. After a minute or two, the interviewers had had enough and said they wanted to begin, “Certainly, go ahead”, said Mr Riley. They asked him why he wanted the job. “I don’t”, he replied. “But I felt like a day in London, and you’ve already paid my train (v) _____ to come up here for the interview.”

(iv)_____-