People love to complain. Moaning to friends can be a source of relief from the stresses and strains of work, study or relationships. But when it comes to protesting to a retailer about faulty good and services, many of US find we don’t have nerve and choose to (i) _____ in silence. By the time we do eventually summon up the courage to make our point, we have generally already allowed the problem to get to us, and we are angry. In this stale, we can all too (ii) _____ become aggressive, gearing up for battle and turning what should be a rational discussion into a conflict. To complain effectively, you need to be specific about your problem and communicate it clearly using words which are objective and fair. (iii) _____ over the top with emotional language and unreasonable claims will get you nowhere.

Good negotiators tend to be calm and logical. They start by explaining situation and stating their requirements clearly, without threat. Most complains prompt a defensive (iv) _____ from the other person, but by being reasonable yourself, you stand more chance of achieving the positive (v) _____ you want.

(iii)_______

__________ we all look for.

Today we are accustomed to seeing news as it presents, whether it is a fire in a nearby community, a speech by a president or an actual (i) _____ between two armies ten thousand miles away. It is important for students to grasp that. This experience has been possible only within the (ii)     _____  fifty years. Until well into the twentieth century it took days or weeks before newspapers could report on invasions or great natural disasters. We live, therefore, in a remarkable period when we not only (iii) _____ instant news on the radio but can watch dramatic events just as they are taking place thousands of miles away. Television news can be (iv) _____  as part of the entertainment provided by the broadcasting industry. We don’t only sec newsreaders providing detailed accounts of events but we have a great (v) _____ live footage. News items are generally short, rarely more than three minutes, and features are included that are attractive to local audiences, even though they are unimportant in terms of world, or national news.

(iii)________

Choose the correct answer to each of the following questions. "Minh and Ken admitted ____ to submit the assignments the day before."

Earthquakes are amongst the most destructive natural disasters. They usually (i) _____ without any warning and result in a great (ii) _____ of life and an enormous demolition of buildings. Additionally, they may cause devastating landslides or create gigantic tidal waves which, in fact, are colossal walls of water smashing into seashores with such force that they are (iii) _____ of destroying coastal cities.

However, the vast majority of fatalities and serious injuries come about when buildings collapse. Most frequently, the earthquake lasts 30 to 60 seconds, so usually there is no time to avert the mortal (iv) _____ once the shaking starts. The savage forces of an earthquake trigger (v) _____ a complex chain reaction in the building structure when it is shaken, lifted, pushed or pulled. A building’s height, its shape and construction materials are the most significant factors deciding about the survival or collapse of the structure and, consequently, about the life or death of its inhabitants.

(iii)_______

For all the talk of what humankind has done to cause destruction to the planet, we should not forget that nature itself is a powerful force, capable of doing damage on a huge scale. The greenhouse (i) _____ and the hole in the ozone layer are indeed made worse by the industrialized society we live in. However, we must remember that there are certain species of plant and animal which, quite naturally, (ii) _____ offgases that are very harmful to the atmosphere. And only fifty years ago in London, hundreds of people died from the smog which hung over the River thames. What is interesting here is that, yes, smoke and gases from industry, vehicles and fossil (iii) _____  were ingredients in this deadly mixture. The other vital ingredient, though, was the completely natural fog, and who would have thought that could be harmful? In the early days of the industrial revolution, poets, painters and philosophers described how the polluted urban skies made them think of the end the world. Well, towards the end of the nineteenth century, the volcanic eruption of Krakatoa nearly made it happen! Though of tons of dust and ash were thrown into the air and, for years afterwards, there were red sunsets caused by the light filtering through this natural pollution. Remembering scientists pet theory about the dinosaurs (iv) _____ out because of a huge volcanic eruption, we were lucky that humankind survived this time. So next time you look out from your garden or balcony and see a beautiful red sunset, think of the possibilities. It could be the result of our activities poisoning the air we breathe, or it might just be (v) _____ turning on the radio to check there haven’t been any major eruptions lately!

(iii)______

Around 200 million people are employed in tourism worldwide, making in the largest industry in the modem global economy. It is estimated that three – quarters of a billion people travel on holiday each year, and industry planners (i) _____ this figure to double by 2020. Some oflhe biggest beneficiaries are less developed countries, (ii) _____ it is often their main source of income. However, along with the economic benefits, this mass movement of people has resulted in threats (iii) _____  the environment. People often forget the damage caused by carbon emissions from aircraft, which contribute directly to global wanning. Deforestation has cleared land in order to build hotels, ail-ports and roads, and this has destroyed wildlife. In some areas, water shortages are now common because of the need to fill swimming pools and water golf course for tourists. By pushing up prices for goods and services, tourism can also be (iv)          

to the people who live in tourist destinations. In response to these concerns, some travel operators now offer environment – friendly holidays. Many of these aim to reduce the negative effects of tourism by promoting only hotels that have (v) _____ in equipment to recycle waste and use energy and water efficiently. Increasingly, tourists are also being reminded to show respect for the gustoms of the people whose countries they are going to visit, and to support local businesses, such as restaurants and shops, which depend on tourism for their main income.

(ii)_____

When I have free time, I usually ______.

He promised to keep ......  us while he was abroad.

 I need _________ time to think about _________ offer you made me. 

You may not like the noise, but you will have to put  ........

People love to complain. Moaning to friends can be a source of relief from the stresses and strains of work, study or relationships. But when it comes to protesting to a retailer about faulty good and services, many of US find we don’t have nerve and choose to (i) _____ in silence. By the time we do eventually summon up the courage to make our point, we have generally already allowed the problem to get to us, and we are angry. In this stale, we can all too (ii) _____ become aggressive, gearing up for battle and turning what should be a rational discussion into a conflict. To complain effectively, you need to be specific about your problem and communicate it clearly using words which are objective and fair. (iii) _____ over the top with emotional language and unreasonable claims will get you nowhere.

Good negotiators tend to be calm and logical. They start by explaining situation and stating their requirements clearly, without threat. Most complains prompt a defensive (iv) _____ from the other person, but by being reasonable yourself, you stand more chance of achieving the positive (v) _____ you want.

(iv)_______

Many adults in America and increasing numbers elsewhere take part in mentoring schemes. A mentor is an adult who provides support and friendship to a young person. There are (i) _____ different ways of mentoring: passing on skills, sharing experiences, offering guidance. Sometimes the most helpful thing is just to listen. Mentoring is open to anybody – no particular (ii) _____ experience is required, just a desire to make a difference to the life of a young person who needs help. This may seem a difficult thing at first, but many people find they have a real (iii) _____ for it.

The support of a mentor can play an important role in a child’s development and can often make up (iv) _____a lack of guidance in a young person’s life. It can also improve young people’s attitude towards society and build up their confidence in dealing with life’s challenges. For the mentor, it can be incredibly rewarding to know that they have had a significant (v) _____ on a child and helped to give them the best possible chance in life. Indeed, it is not only adults who are capable of taking on this role. There is now an increasing demand for teenagers to mentor younger children, for example by helping them with reading or other school work.

(iii)______

The internet is like a huge city, full of many different kinds of places and people. As a real city, there are certain places which are suitable for youngsters and others which need to be avoided. The Internet neither belongs to (i) _____ is controlled by anyone person, organisation or government. It gives all of US the opportunity to create material for others to seC. On the other hand, as in ordinary life, there are those who might use it for illegal (ii) _____. The freedom of the Net offers exciting opportunities for youngsters and, (iii) _____ being aware of the possible dangers and taking steps to avoid them, they can happily explore that online world in safety. Common sense will certainly help children to use the Internet safely.It is preferable, for example, for parents to get to know (iv) _____ their children are meeting online and make sure they never give our personal information about themselves. Although it is an excellent tool for learning, playing and communicating and others, youngsters should not be allowed to become so involved that they forget other activities important to their development. Obviously, surfing as a family activity is the best solution, so that any problems that are fond can be discussed together. Parents need to thinks about safetv issues and aerree on a set of rules. óJust as youngsters are given instruction on road (v) _____, they also need to be instructed on how to travel safely along that superhighway.

(v)______

Choose the correct answer to each of the following questions. " This kind of fruit helps to _____ the immune system."

Many species of animal and plants have disappeared from the earth. They have died out, or become extinct. But sometimes animals or plant (i) _______ can be found buried in rocks. These are called fossils. Imprints in rocks, paw prints, for example are also called fossils. Not every creature survives as a fossil. Many simply rot away completely and leave no (ii) _______ of their existence. Because many creatures and plants have disappeared without leaving any fossils, we will never know anything about them. The study of fossils, or palaeontology, to give it its scientific term, became established at the beginning of the nineteenth century. Before this researeh began, people did not believe that fossils had once been alive. Large fossil teeth were seen as evidence of a race of giants in the past, while ammonites, a very(iii) _______ type of fossil which you might easily find yourself on a beach or among rocks, were called snakcstoncs because of their snake-like shape. People believed that snakes had been turned to stone by a miracle. The most famous fossils of all are the dinosaurs. There are, of course, no dinosaurs on display in zoos. They were not (iv) _______ to extinction by humans as some animal have been, but became extinct millions of years before our own species developed. The reason why the dinosaurs became extinct is still a mystery. Many theories have connected the disappearance of dinosaurs with major climatic change. One possibility is that a gigantic meteorite crashed into the earth (v) _______ so much dust into the atmosphere that the heat of sunlight was reduced. The temperature would have fallen and, as a consequence, many types of plants and animals would have become extinct.

(iii)______

Tourism is the fastest-growing industry in the world. As well as bringing prosperity to an area, however, it can also destroy the qualities which attracted visitors in the first place. If it is not carefully controlled, tourism can also (i) _____ problems for local people, as is shown by various examples from around the world. When Phuket in Thailand first became a popular tourist (ii) _____, people there were unable to cope with the increase in rubbish that 2 million visitors a year produce and a huge incinerator had to be built in the countryside in water consumption, (iii) _____ many local people to walk considerable distances to get clean water. And Egypt’s desert landscapes are being destroyed by the litter dropped by tourists. Moving sands are difficult to clean, and the white desert to the west of the Nile Valley may be permanently (iv) _____. It’s encouraging, therefore, to read about the efforts of certain tour companies who are organising environmental holidays in some of the worst hit areas. Regular tours now go to places such as the Himalayas and Atlas mountains In North Africa with the aim of combining a bit of sightseeing with the chance to help (v) _____ some of the mess left by previous visitors.

(iii)_____

Choose A, B,C or D on your answer sheet to indicate the underlined part that needs correction in each of the following questions: 

I enjoy watching the sun to rise slowly in the morning

For all the talk of what humankind has done to cause destruction to the planet, we should not forget that nature itself is a powerful force, capable of doing damage on a huge scale. The greenhouse (i) _____ and the hole in the ozone layer are indeed made worse by the industrialized society we live in. However, we must remember that there are certain species of plant and animal which, quite naturally, (ii) _____ offgases that are very harmful to the atmosphere. And only fifty years ago in London, hundreds of people died from the smog which hung over the River thames. What is interesting here is that, yes, smoke and gases from industry, vehicles and fossil (iii) _____  were ingredients in this deadly mixture. The other vital ingredient, though, was the completely natural fog, and who would have thought that could be harmful? In the early days of the industrial revolution, poets, painters and philosophers described how the polluted urban skies made them think of the end the world. Well, towards the end of the nineteenth century, the volcanic eruption of Krakatoa nearly made it happen! Though of tons of dust and ash were thrown into the air and, for years afterwards, there were red sunsets caused by the light filtering through this natural pollution. Remembering scientists pet theory about the dinosaurs (iv) _____ out because of a huge volcanic eruption, we were lucky that humankind survived this time. So next time you look out from your garden or balcony and see a beautiful red sunset, think of the possibilities. It could be the result of our activities poisoning the air we breathe, or it might just be (v) _____ turning on the radio to check there haven’t been any major eruptions lately!

(i)______

If it fits inside a pocket, keeps you safe as well as in touch with your office, your mother and your children, it is (i) _____ worth having. This is the view of the swelling ranks of female mobile – phone users who are beginning to (ii)  _____  the consumer market. Although Britain has been demonstrated to be one of the most expensive places in the world to run a mobile phone, both professional women and (iii) _____ mothers are undeterred. At first, the mobile phone was a rich man’s plaything, or a businessman’s status symbol. Now women own almost as many telephones as men do – but for very different reasons. The main attraction for most women customers is that it provides a form of communication back – up, wherever they are, in case of (iv) _____. James Tanner of Tancroft Communications says: “The majority of people buying phones from us this year were women – often young women or men W’ho were buying for their mothers, wives and girlfriend. And it always seems to be a question of peace of mind.” Size is also (v) for women. They want something that will lit in a handbag,” said Mr Tanner. “The tiny phones coming in are having a very big impact. This year’s models are only half the size of your hand.

(iii)_____

Keeping fit and healthy may seem difficult, but there are few easy-to-follow guidelines. Firstly, a balanced diet is absolutely essential. This means selecting food that is (i) ______ in salt and sugar.

Experts recommend reducing the amount of fat in your diet as too much can lead to heart problems. They also suggest increasing the (ii) ______ of high fiber food we cat. This comes in the form of fresh fruit, vegetables, whole meal bread and pasta. As well as being packed (iii) ______ vitamins and minerals, they are delicious, too. Secondly, it’s important to fit exercise into your daily routine. This can be done by simply walking as much as possible and climbing stairs instead of (iv) ______           the lift. Exercise is necessary to maintain a healthy body, as well as increasing energy levels and making you feel generally filler and happier. Finally, slaying relaxed is important for good health. Too much stress can lead to a variety of illnesses, from headaches to high blood pressure. (v) ______ possible, do things you enjoy and treat yourself occasionally. So the message is simple enjoy yourself but learn to respect your body, too. It’s all a question of getting the balance right.

(ii)______