People love to complain. Moaning to friends can be a source of relief from the stresses and strains of work, study or relationships. But when it comes to protesting to a retailer about faulty good and services, many of US find we don’t have nerve and choose to (i) _____ in silence. By the time we do eventually summon up the courage to make our point, we have generally already allowed the problem to get to us, and we are angry. In this stale, we can all too (ii) _____ become aggressive, gearing up for battle and turning what should be a rational discussion into a conflict. To complain effectively, you need to be specific about your problem and communicate it clearly using words which are objective and fair. (iii) _____ over the top with emotional language and unreasonable claims will get you nowhere.

Good negotiators tend to be calm and logical. They start by explaining situation and stating their requirements clearly, without threat. Most complains prompt a defensive (iv) _____ from the other person, but by being reasonable yourself, you stand more chance of achieving the positive (v) _____ you want.

(iii)_______

Today large sums of money go into the search for treatments for a whole range of diseases. Three hundred years ago, when European explorers returned from distant lands with unfamiliar substances they’d found there, the problem was how to (i) _____ the illnesses for which these new imports could possibly be a cure. When the brown chocolate bean was first (ii) _____  into Britain from Mexico, it was thought to have medicinal qualities. Sir Hans Sloane was the man who is said to have (iii) _____  with the idea of mixing the powdered bean with milk. Sloane was an important figure in eighteenth-century London, a landowner whose name lives on in some of the city’s most fashionable streets and squares. Less appreciated is his contribution to the beginning of a national addiction; the (iv) _____ Briton gets through eight kilograms of chocolate a year, a level of consumption exceeded only by the Swiss. Today, when almost every pleasure is regarded as addictive, the name ‘chocoholics” is given to people who can’t get enough of the stuff. (v) _____ of its fat and sugar content, chocolate is usually an enemy of slender elegance.

(iii)_______

Today we are accustomed to seeing news as it presents, whether it is a fire in a nearby community, a speech by a president or an actual (i) _____ between two armies ten thousand miles away. It is important for students to grasp that. This experience has been possible only within the (ii)     _____  fifty years. Until well into the twentieth century it took days or weeks before newspapers could report on invasions or great natural disasters. We live, therefore, in a remarkable period when we not only (iii) _____ instant news on the radio but can watch dramatic events just as they are taking place thousands of miles away. Television news can be (iv) _____  as part of the entertainment provided by the broadcasting industry. We don’t only sec newsreaders providing detailed accounts of events but we have a great (v) _____ live footage. News items are generally short, rarely more than three minutes, and features are included that are attractive to local audiences, even though they are unimportant in terms of world, or national news.

(v)________

Smart shoes that adjust their size throughout the day could soon be available. A prototype of such a shoe has already been produced and a commercial (i) _____ may be in production within a few years. The shoe contains sensors that constantly check the amount of (ii) _____ left in it. If the fool has become too large, a tiny valve opens and the shoe expands slightly. The entire control system is about 5mm square and is located inside the shoe. This radical shoe (iii) _____ a need because the volume of the average foot can change by as much as 8% during the course of the day. The system is able to learn about the wearer’s feet and build up a picture of the size of his or her feet throughout the day. It will allow the shoes to change in size by up to 8% so that they always fit (iv) _____. They are obviously more comfortable and less likely to cause blisters. From an athlete’s point of view, they can help improve performance a little, and that is why the first use for the system will find a place in other household items, from beds that automatically change to fit the person sleeping in them, to power tools that (v) _____themselves to the user’s hand for better grip. There is no reason why the system couldn’t be adapted for use in hundreds of consumer possessions.

(v)_____

Our teacher told us that if we don't .........  the environment, our grandchildren may not even be able to carry on living.

Just as more English is being taught in primary schools worldwide, so there are a growing number of language schools in English- speaking countries that are offering courses are (i) _______ to 11 – year – olds and upwards, with a few that cater for children as young as seven. But what is a (ii) _______ age to start sending children abroad to study? After all, even adult learners find the experience of traveling to a strange country and encountering people who speak a bare (iii) _______ language challenging. A great deal depends on how a child has been (iv) _______ up. For example, if they have been exposed to new things and have already stared to learn independence, then they are likely to enjoy the experience. In addition, children who have previously travelled abroad with their parents will be well prepared to undertake a study (v)_________ _______ in an English – speaking country on their own. Getting used to the idea that other countries have different customs and cultures is an important stage in the process of learning a foreign language.

(ii)______

Mrs White always talks to her baby as though he ......  an adult.

My family is the most important thing in my life. I won’t let my work ………me and my family. 

During the last 400 years, most scientists have based on mathematics in their development of their inventions or discoveries. However, one great British scientist, Michael Faraday, did not make (i) _______ of mathematics. Faraday, the son of a poor blacksmith, was born in London in 1971 and had no (ii)  _______  beyond reading and writing. In 1812, Faraday was hired as a bottle washer by a great chemist Humphry Davy. Later, Faraday became a greater scientist than Davy, making the last years of Davy’s life embittered (iii) _______ jealousy. Faraday made the first (iv) _______  motor in 1821, a device that used electricity to produce movement. Then Faraday became interested in the relationship between electricity and magnetism. In 1831, he discovered that when a magnet is moved near a wire, electricity flows in the wire. With this discovery, he produced a machine for making electricity called a dynamo. Faraday then went on to show how electricity affects chemical substances. Because Faraday believed that money should be given to the poor, when he grew old, he was destitute. (v) _______, Queen Victoria rewarded him for his discoveries by giving him a stipend and a house. He died in 1867.

(iii)_______

I’m a driving test examiner. The first lorry driver I passed burst into tears. However, the most (i) _______ reasons for failing are not being ready and being too (ii) _______. Inwardly, I’m telling the candidates not to do something stupid like pull out into moving traffic, but I am not (iii) _______ to tell them how to drive. When I took my own test, I was extremely nervous and had to deal with a vciy strict and unfriendly examiner. We’re taught nowadays to put people at their (iv) _______. We pass everyone who’s up to standard, but people often present themselves too soon. I’ve never been offered money to pass anyone, although one man asked me if he could make me change my (v) _______. I then reported him to the police. My ambition is to be a supervising examiner in charge of the test centers in a large area.

(iii)_____-

What does an elephant eat on typical day? Layang – Layang, an elephant at London Zoo, has a good appetite. Her keeper describes what she ate yesterday. “Breakfast (i) _____ of a kilo of dog biscuits mixed with 750g of dried horse food with extra vitamins, hay, bread, bananas apples, oranges, potatoes, carrots and cabbage. Zoo food is always of a (ii) _____standard! “During the morning, the daily supply of branches is delivered. Layang -Layang is particularly fond of cherry and apple, so she was given four big (iii) _____. She chewed the twiggy bits and used the rest as toys. Lunch was another kilo of dog biscuits, more bread, vegetables and fruit. Most of this comes from local supermarkets who give us stock that otherwise they would (iv) _____. After lunch she ate more branches. We have to make sure she doesn’t run out of these. Some visitors to the zoo aren’t very sensible and feed laying- Layang unsuitable things. If she swallows paper and plastic, her stomach hurts. “Supper was another kilo of dog biscuits, 750g of dried horse food, 350g of linseed oil to (v) _____ healthy skin and hair and 500g of vitamin E. Layang-Layang cats a lot but she never puts onweight. “If she feels like a snack during the night, Layang-Layang has some hay and more branches.”

(ii)______

It used to be thought that people could not swallow well in space, so the food programmes for astronauts consisted of bite – sized pieces of food pushed out of tubes. But now it is known that you can cat in space in the same way as on Earth. The physical constraints lie in the body of the spaceship rather than the body of the astronaut. Limited storage and cooking facilities, with no space or power to (i) _______  for complex food preparation, mean that the (ii) _______  for space nutritionists has gone beyond providing astronauts with food that is palatable and good for them. The solution has emerged in the form of dehydrated foods. Simply add water to the freeze – dried granules. With space flights often lasting more than a week, astronauts cannot live on granules alone. They also take pre- cooked meals scaled in bags, which they (iii) _______  up in a small oven. There are tastier than granules but, according to Dr. Helen Lane, a researeh putritionist, it is difficult to  get astronauts to cat as much as they need. It is partly that they are so busy but also because there is no stimulation. So tickling their taste buds is an uphill struggle, especially since one of the effects of zero gravity is to (iv) _______  the sense of smell. Weightlessness is an important consideration in space food because of the danger that the food might fragment and float off in different (v) _______  . “We need foods that coalesce”, says Dr. Lane. “Yoghurts, puddings sauces all hold together in large droplets. Your spoon may float away, but the food will stay on it.”

(iii)_______

Choose the correct answer to each of the following questions. "My friends admitted forgetting to submit the assignments the day _____."

My sister’s hobby is ________ outdoor activities.

She wasted much time  .......  her old pair of shoes.

Everyone has to tidy up around the house sometimes, but the new idea known as “decluttering” goes further than that. By showing you how to get (i)________________ of all the things you don’t need, dccluttcring can actually help you lead a healthier, less stressful lifestyle. At least, that is the belief of professional dccluttcring consultant, Clare Davis visits her clients in their homes and (ii)__________ them on what to keep, what to throw out, and how best to arrange the furniture and storage space. But Clare does more than just tidying a desk or clearing out a wardrobe that is stuffed with last year’s fashion items. She aims to get to the root of the problem. According to Clare, if your home is disorganized and untidy then so is your mind, and your happiness and health will(iii)__________________________ as a result. She believes that everything in the house should either have a function or be something you really cherish. Many people hold on to things for the wrong reasons. And so the first step in Clare’s dccluttcring programme is to remove everything her clients don’t need, like clothes they have grown (iv)_____________________________ of and objects they no longer need. Clare’s clients speak (v)__________ of her. All sorts of people from writers to computer programmers have said they found her service useful. Many have said that her decluttering programme has helped them to become more organized.

(iv)______

 I bought _________ umbrella to go out in the rain. 

Beware …………..pickpockets! 

A large supermarket was looking for a manager for a new store they were (i) _____ to open. Out of over 90 people who had applied for the post, the had chosen five and asked them to come for an interview. The first (ii) _____, Mr Riley, walked into the interview room. He was smartly dressed, but it was clear that he was listening to a personal stereo. He sat down, (iii) _____ off his shoes and lit a cigarette. One of the interviewers said that they would (iv) _____ him not to smoke and Mr Riley excused. Just at that moment, a telephone rang. Mr Riley reach into his pocket, took out his mobile phone and began a conversation with a friend of his. After a minute or two, the interviewers had had enough and said they wanted to begin, “Certainly, go ahead”, said Mr Riley. They asked him why he wanted the job. “I don’t”, he replied. “But I felt like a day in London, and you’ve already paid my train (v) _____ to come up here for the interview.”

(iv)_____-

Choose the word(s) CLOSEST in meaning to the following word(s). "exercise"

Years ago there were many social rules and etiquette procedures involving introductions. Some formal introductions between two people were (i) _______ by letter by third party. A person had to be very careful to weigh the importance of social class or status, age, and gender when deciding (ii) _______  person should be presented or introduced to the other person first. However, times have changed, and most of the social rules about introducing older people to younger ones, women to men, and those in higher positions to those in lower positions have changed, too. Many people now feel much more (iii) _______ about making introductions. In most situations, handshaking is (iv) _______ , but these days it is more often done than not-especially in formal social or business settings. It’s very common for one person (or both) to extend a hand when meeting someone. If you are in this situation, and you are offered a hand to shake, you should grasp it firmly and shake it briefly. People often tend to make some (v) _______ about someone according to their handshakes, so make sure yours is not too weak or limp, not too hard, and not too long-lasting. It should be firm and brief.

(iv)_______