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Thirty years after ghostwriting Donald Trump’s The Art of the Deal, Tony Schwartz described the experience as like putting lipstick on a pig. He felt a “deep sense of remorse” at helping bring the man who would become president gain wider attention. This week, the writer Natalie Beach joined the grand tradition of ghostwriters speaking out about their subjects, with a deeply intimate essay in the Cut laying out how she used to ghost everything for her former friend and controversial “influencer” Caroline Calloway: from Instagram captions to the aborted book that once attracted a $375,000 (£300,000) publishing deal, until their relationship broke down irretrievably. Beach’s account says that after the pair put the book proposal together, the influencer felt unable to write it. Beach says she “bought us time with the publishers by writing a quarter of the manuscript by myself”. As a ghostwriter himself, Crofts questions the ethics of speaking out about his subjects’ lives. “I do think Tony Schwartz shouldn’t have come out and said anything about Trump, because you’ve taken the money. It’s like a lawyer: if you find that the person you’re representing is a murderer you can’t then go around bewailing the fact you defended them – that was your job,” he said. “But I think he made Trump, I don’t think Trump would be president if he hadn’t written that book for him, because he’d never have got The Apprentice without the book, and the presidency without The Apprentice. So it must be weighing heavily on his conscience.”  Ghostwriters must be good at several things – being amenable to being steered by a subject, while also being firm enough to guide them away from tangents and uninteresting details. But the most important thing in ghostwriting, says Crofts, is absence of ego. “Which is maybe what went wrong [with Calloway] – Natalie isn’t a born ghost, she’s a writer herself. She was really young and well out of her depth, completely swamped by this girl’s flamboyance,” he says. “Ghostwriters do attract a lot of fantasists and people who have ideas way above the likelihood of success. They always think their story is fantastically interesting and going to be a bestseller. You’re always dealing with people with larger-than-life egos, so there’s always a danger you’re going to run up against someone who is impossible to manage.”  
4. The word “it” in paragraph 2 refers to _____

Choose the answer A, B, c or D to fill the blank space in the following passage.

"Speech is one of the most important ways of communicating. It consists of far more than just (1)….. noises. To talk or to (2)…. by other people, we have to master a language, that is, we have to use combinations of sound that (3)….. for a particular object or idea. Communication (4)…. impossible if everyone (5)….. up their own language.
Learning a language is very important. The basic vocabulary of English is not very large, and only about 2,000 words are needed to speak (6)…. quite well. But the more words you know, the more ideas you can express, and the more precise you can be (7)…. their meaning. Words are the main things we use (8)…. what we want to say. The way we say the words (9)…. also very important. One tone of voice can express (10)…. emotions and show whether we are pleased or angry for instance."

7. But the more words you know, the more ideas you can express, and the more precise you can be (7)…. their meaning. 

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In Viet Nam festivals often take place during the three months in spring and in autumn when people have a lot of leisure time. In addition, the climate in spring and autumn is especially suitable for holding festivals and for festivals goers to enjoy. Traditional festivals constitute a form of cultural activities, a spiritual product which the people have created and developed during the course of history. From generation to generation, the Vietnamese people preserve the fine tradition of “remembering the source while drinking water.” Festivals are events which represent this tradition of the community as well as honor the holy figures named as “gods” – the real persons in national history or legendary persons. The images of gods converge the noble characteristics of mankind. They are national heroes who fought against foreign invaders, reclaimed new lands, treated people, fought against natural calamities, or those legendary characters who affect the earthly life. Accordingly, first and foremost, festivals are events when people pay tribute to divinities that rendered merits to the community and the nation. These are occasions when people come back to either their natural or national roots, which form a sacred part in their mind. Furthermore, festivals represent the strength of the commune or village, the local region or even the whole nation. Worshipping the same god, the people unite in solidarity to overcome difficulties, striving for a happy and wealthy life. Moreover, festivals display the demand for creativity and enjoyment of spiritual and material cultural values of all social strata. Festivals become a form of education under which fine traditional moral values can be handed from one generation to the next in a unique way of combining spiritual characters with competition and entertainment games. Festivals are also the time people can express their sadness and worries in a wish that gods might bestow favor on them to help them strive for a better life.  
5. What is the best title of the passage?

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The leopard is _________ the threat of extinction.

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Stress and tiredness often leads to lack of concentration.

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An important point to remember if you like spending time out in the open air is that the human head doesn’t work very well outdoors if it becomes too hot, cold or wet. That’s why a hat is a good investment, whenever you are planning to go out and about. Surprisingly, a single waterproof hat with a brim will do the (34)______ adequately in most conditions. In cold climates, the problem is that the head is (35)______ heat all the time. As much as fifty to sixty per cent of your body’s heat is lost through the head and neck, (36)______ on which scientist you believe. Clearly this heat loss needs to be prevented, but it’s important to remember that hats don’t actually keep you warm, they simply stop heat escaping. Just as important is the need to protect your neck from the effects of bright sunlight, and the brim of your hat will do this. If you prefer a baseball cap, (37)______ buying one that has a drop down ‘tail’ at the back to stop your neck getting sunburnt. And in wet weather (38)______, hats are often more practical than pooling up the hood of your waterproof coat because when you turn your head, the hat goes with you, whereas the hood usually does not.

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Because the low latitudes of the Earth, the areas near the equator, receive more heat than the latitudes near the poles, and because the nature of heat is to expand and move, heat is transported from the tropics to the middle and high latitudes. Some of this heat is moved by winds and some by ocean currents, and some gets stored in the atmosphere in the form of latent heat. The term “latent heat” refers to the energy that has to be used to convert liquid water to water vapor. We know that if we warm a pan of water on a stove, it will evaporate, or turn into vapor, faster than if it is allowed to sit at room temperature. We also know that if we hang wet clothes outside in the summertime they will dry faster than in winter, when temperatures are colder. The energy used in both cases to change liquid water to water vapor is supplied by heat – supplied by the stove in the first case and by the Sun in the latter case. This energy is not lost. It is stored in water vapor in the atmosphere as latent heat. Eventually, the water stored as vapor in the atmosphere will condense to liquid again, and the energy will be released to the atmosphere. In the atmosphere, a large portion of the Sun’s incoming energy is used to evaporate water, primarily in the tropical oceans. Scientists have tried to quantify this proportion of the Sun’s energy. By analyzing temperature, water vapor, and wind data around the globe, they have estimated the quantity to be about 90 watts per square meter, or nearly 30 percent of the Sun’s energy. Once this latent heat is stored within the atmosphere, it can be transported, primarily to higher latitudes, by prevailing, large-scale winds. Or it can be transported vertically to higher levels in the atmosphere, where it forms clouds and subsequent storms, which then release the energy back to the atmosphere
2. The passage mentions that the tropics differ from the Earth’s polar regions on which of the following ways?

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Hardcover and paperback are two types of books and bookbinding processes. A hardcover book is also called a hardback or hardbound. On the other hand, a paperback also goes by the names softback and soft cover. Paperbacks can be further classified as trade paperbacks and mass-market paperbacks. Paperback book, as its name implies, has a soft card or a thick paper cover over the pages. This type of covering is less heavy but prone to folding, bending, and wrinkles with use and over time. Hardcover books are characterized with a thick and rigid covering. This covering allows protection for the pages and makes the book durable and usable for a long time. Oftentimes, a hardcover book has a dust that protects the books from dust and other wear and tear. Some books are even made durable by using leather or calfskin as a book covering. In terms of manufacturing and purchasing books, hardcover books are more expensive due to the materials and processes. Pages of hardcover books are acid-free paper. This type of paper allows preservation of the ink and is ideal for books in use and preserving them for a long time. On the other hand, paperbacks use cheap paper, usually newsprint. The reason for this is to lower production costs and being readily made available for the masses. The paper in a hardcover book is usually stitched together before being glued, stapled, or sewn to the book’s spine. Due to the stitches, a hardcover book can have signatures, a place where the binding threads are visible. Meanwhile, a paperback book’s pages are glued together and glued again to the spine. This makes the pages loose or separated while being in use. Hardcover books are often applied to academic books, references books, commercial, and bestsellers that have enjoyed financial success. Other books in the hardcover version are books of collectible value. Publishers often release a hardcover version of the book to show investment so that they can project a high return of investment. This is a large contrast regarding paperbacks. Paperback books are done for new or succeeding editions, reprinting of books or books with little profit margin. Publishers use the paperback editions to stretch the profit for the book. The first release or first edition of a literary work is purposefully done as a hardcover book followed by paperback versions.
4. According to paragraph 3, what is the characteristic of paperback?

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……… a large number of the country's craft villages are suffering from a shortage of human resources and difficulties in building brand recognition, many international organizations have had projects to help them.

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In the early decades of the United States, the agrarian movement promoted the farmer  as society’s hero. In the minds of agrarian thinkers and writers, the farmer was a person on whose well-being the health of the new country depended. The period between the Revolution, which ended in 1783, and the Civil War, which ended in 1865, was the age of the farmer in the United States. Agrarian philosophers, represented most eloquently by Thomas Jefferson, celebrated farmers extravagantly for their supposed centrality in a good society, their political virtue, and their Superior morality. And virtually all policy makers, whether they subscribed to the tenets of the philosophy held by Jefferson or not, recognized agriculture as the key component of the American economy. Consequently, government at all levels worked to encourage farmers as a social group and agriculture as economic enterprise.  Both the national and state governments developed transportation infrastructure, building canals, roads, bridges, and railroads, deepening harbors, and removing obstructions from navigable streams. The national government imported plant and animal varieties and launched exploring expeditions into prospective farmlands in the West. In addition, government trade policies facilitated the exporting of agricultural products.  For their part, farmers seemed to meet the social expectations agrarian philosophers had for them, as their broader horizons and greater self-respect, both products of the Revolution, were reflected to some degree in their behavior. Farmers seemed to become more scientific, joining agricultural societies and reading the farm newspapers that sprang up throughout the country. They began using improved implements, tried new crops and pure animal breeds, and became more receptive to modern theories of soil improvement. They also responded to inducements by national and state governments. Farmers streamed to the West, filling frontier lands with stunning rapidity. But farmers responded less to the expectations of agrarians and government inducements than to growing market opportunities. European demand for food from the United States seemed insatiable. War, industrialization, and urbanization all kept demand high in Europe. United States cities and industries grew as well; even industries not directly related to farming thrived because of the market, money, and labor that agriculture provided.
6. All of the following are mentioned as examples of farmers’ meeting the expectations of agrarian philosophers EXCEPT ____

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Where humans have planted crops for food, unless they are organic, poisonous chemicals have been sprayed on them; insecticides are used to kill insect pests and herbicides are used to kill weeds. Fungicides fight off fungal diseases. Artificial fertilizers are added to the soil to increase the yield of the crops. If these chemicals are used in excess, some of them dissolve in rainwater and drain into rivers, streams and ponds, polluting the water and killing the wildlife. The “weeds” competing with the farmers’ crops include wild flowers and many of these have become endangered through the use of herbicides. Insects rely on plants for food and breeding sites so the number of these are affected by a reduction in the number of plants. Many birds depend on insects for food so the numbers of birds may be affected by the use of both insecticides and herbicides. One of the reasons why the Barn Owl is endangered is due to a shortage of insects and it may also be poisoned by eating insects affected by chemical sprays. The case of DDT and other chemicals known as organo-chlorines is well known. These were first used extensively in the 1950s, sprayed onto crops to kill insect pests. Unfortunately, after a few years, it was noticed that birds of prey were rapidly declining in numbers and thousands of seed-eating birds were dying. By the 1960s, the once common sparrow hawk was a rare bird in Britain. The sparrow hawk’s prey was the seed-eating birds which were carrying the poisonous insecticides in their bodies. Consequently, many sparrow hawks and other birds of prey were being indirectly poisoned by the chemical sprays. The organo-chlorines also caused many birds to lay thin shelled eggs, which cracked easily. Research showed that the chemicals were entering the food chains and being stored in the fat of the animals’ bodies. For example, a thrush may eat snails which have eaten a sprayed cabbage plant. The thrush may not have eaten enough poison to be actually killed but a sparrowhawk eating several thrushes accumulates so much of the poison that it is killed. The chemicals become more concentrated as they travel up the food chain. Even most humans still have small amounts of organo-chlorines in their fatty tissues although these chemicals had been withdrawn from use by 1976. They are still used, however, in some Third World countries. By the 1980s, the sparrowhawk population had recovered dramatically and it is once again a common bird. This example shows just how dangerous the use of chemicals in the environment can be. As mentioned earlier, some plants are endangered through collectors such as the Venus fly-trap and some tropical orchids, but most threatened plants have become so through the destruction of their habitat. Once very common plants have almost disappeared because of the way humans have changed the land. For example, the Egyptian Papyrus, a type of reed, had been used for thousands of years for all sorts of things such as paper, medicine, boats, baskets, food etc. Then, when changes in the irrigation methods on the river Nile were introduced, this valuable plant almost completely disappeared. It was thought to be extinct until 1968 when a few plants were found in an undisturbed waterway. Orchids have been also collected from rainforests to become household favourites, causing many species to become endangered.  
4. According to the passage, sparrow hawks are described as a species that ___________.

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I think my parents will be _________ when hearing that I passed the exam with flying colours.

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As cases of coronavirus infection proliferate around the world and governments take extraordinary measures to limit the spread, there is still a lot of confusion about what exactly the virus does to people’s bodies. The symptoms — fever, cough, shortness of breath — can signal any number of illnesses, from flu to strep to the common cold. The virus is spread through droplets transmitted into the air from coughing or sneezing, which people nearby can take in through their nose, mouth or eyes. The viral particles in these droplets travel quickly to the back of your nasal passages and to the mucous membranes in the back of your throat, attaching to a particular receptor in cells, beginning there. Coronavirus particles have spiked proteins sticking out from their surfaces, and these spikes hook onto cell membranes, allowing the virus’s genetic material to enter the human cell. That genetic material proceeds to “hijack the metabolism of the cell and say, in effect, ‘Don’t do your usual job. Your job now is to help me multiply and make the virus,’” said Dr. William Schaffner. As copies of the virus multiply, they burst out and infect neighboring cells. The virus then “crawls progressively down the bronchial tubes,” Dr. Schaffner said. When the virus reaches the lungs, their mucous membranes become inflamed. That can damage the alveoli or lung sacs and they have to work harder to carry out their function of supplying oxygen to the blood that circulates throughout our body and removing carbon dioxide from the blood so that it can be exhaled. The swelling and the impaired flow of oxygen can cause those areas in the lungs to fill with fluid, pus and dead cells. Pneumonia, an infection in the lung, can occur  
1. What is the topic of the passage?

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We’re all born with a passion for learning that for many of us sadly fades over time. A mindset of continuous learning best positions us for an ever-evolving future. Dr. Carol Dweck, a psychologist and Stanford professor, distinguishes between a fixed mindset and a growth mindset. In a fixed mindset, people believe that their basic qualities, like intelligence or talent, are fixed traits. They believe that talent alone, without effort, creates success. They believe that they are “smart” or “dumb” and that there is no way to change. No matter how hard they work at something, a ceiling prevents them from getting better. In a growth mindset, people believe that their basic abilities can be developed through dedication and hard work. Brains and talent are a starting point. This view creates a love of learning and a resilience that is essential for great accomplishments. The sky is the limit. It’s not about proving yourself, it’s about improving yourself. “Future Shock” author Alvin Toffler once said, “The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn and relearn.” Learning and relearning can be fun. Unlearning is hard. It’s hard discarding old thinking, protocols, treatment plans, business practices and communication styles. But that hard work is necessary to progress and grow as people and professionals. Unlearning is particularly difficult for adults; kids are good at it. Our thinking becomes more rigid as we age. How difficult was it for medical professionals of the past to unlearn bloodletting, lobotomies, arsenic and mercury treatments, urine for teeth whitening, shock therapy, and heroin for children’s coughs? All were considered contemporary medicine in our great-grandparents’ day. The importance of learning, unlearning and relearning has never been more important than in today’s rapidly changing workplace
1. The passage mainly discusses ______

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The town of Chichen-Itza was established during the Classic period close to two natural cavities (cenotes or chenes), which gave the town its name “At the edge of the well of the Itzaes”. The cenotes facilitated tapping the underground waters of the area. The dates for this settlement vary according to subsequent local accounts: one manuscript gives 415-35 A.D., while others mention 455 A.D. The town that grew up around the sector known as Chichen Viejo already boasted important monuments of great interest: the Nunnery, the Church, Akab Dzib, Chichan Chob, the Temple of the Panels and the Temple of the Deer. They were constructed between the 6th and the 10th centuries in the characteristic Maya style then popular both in the northern and southern areas of the Puuc hills. The second settlement of Chichen-Itza, and the most important for historians, corresponded to the migration of Toltec warriors from the Mexican plateau towards the south during the 10th century. According to the most common version, the King of Tula, Ce Acatl Topiltzin Quetzalcoatl, or Kukulkan as the Maya translated the name, reportedly took the city between 967 A.D. and 987 A.D. Following the conquest of Yucatán a new style blending the Maya and Toltec traditions developed, symbolizing the phenomenon of acculturation. Chichen-Itza is a clear illustration of this fusion. Specific examples are, in the group of buildings to the south, the Caracol, a circular stellar observatory whose spiral staircase accounts for its name, and, to the north, El Castillo. Surrounding El Castillo are terraces where the major monumental complexes were built: on the north-west are the Great Ball Court, Tzompantli or the Skull Wall, the temple known as the Jaguar Temple, and the House of Eagles; on the north-east are the Temple of the Warriors, the Group of the Thousand Columns, the Market and the Great Ball Court; on the south-west is the Tomb of the High Priest. After the 13th century no major monuments seem to have been constructed at Chichen-Itza and the city rapidly declined after around 1440 A.D. From its abandonment during the 15th century, Chichen-Itza underwent a process of gradual deterioration until the first excavations at the site began more than a century ago. Nevertheless, the excellent materials and building techniques used by the Maya in the construction of the buildings secured that the architectonic, sculptural and pictorial essence of Chichen-Itza would be conserved through the centuries  
7. The word “deterioration” in paragraph 4 is closest in meaning to _______

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The national teachers union and an activist group have welcomed Human Resources  Minister M Kula Segaran’s announcement that schools will be supplied with a list of endangered jobs, saying it will be a useful aid in career guidance. Kula said on Wednesday that the list would help pupils decide what courses to avoid in pursuing further studies. Kula spoke of the looming fourth industrial revolution, saying it could result in the irrelevance of 30% of existing jobs. Harry Tan, the secretary-general of the National Union of the Teaching Profession, said the list would be a good additional tool for schools in their work to prepare students for the job market, and Parent Action Group for Education chairman Noor Azimah Rahim said its use could result in an easing of the problem of youth unemployment.  Tan told FMT he hoped the education and human resources ministries would also consult the private sector since they were familiar with market forces. He said teachers would always try to help students pursue their dreams, but he added that schools were facing what he called “logistical issues” that could prevent them from effectively preparing students for future jobs. One of these problems, he said, was a shortage of English teachers and another was a lack of computer numerical control machines in vocational colleges.  Azimah warned against using the list as more than just a guide, saying the job market would keep changing with the times. What would remain a constant, she said, was the need for students to be bilingual, to master the foundations of mathematics and science and to balance these with involvement in sports and the arts. She urged teachers to promote creative thinking and problem solving skills among their students, saying these were sought after by employers. 
5. The word “urged” in paragraph 2 is closest in meaning to ______

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Thunderstorms, with their jagged bursts of lightning and roaring thunder, are actually one of nature’s primary mechanisms for transferring heat from the surface of the earth into the atmosphere. A thunderstorm starts when low-lying pockets of warm air from the surface of the earth begin to rise. The pockets of warm air float upward through the air above that is both cooler and heavier. The rising pockets cool as their pressure decreases, and their latent heat is released above the condensation line through the formation of cumulus clouds. What will happen with these clouds depends on the temperature of the atmosphere. In winter, the air temperature differential between higher and lower altitudes is not extremely great, and the temperature of the rising air mass drops more slowly. During these colder months, the atmosphere, therefore, tends to remain rather stable. In summer, however, when there is a high accumulation of heat near the earth’s surface, in direct contrast to the considerably colder air higher up, the temperature differential between higher and lower altitudes is much more pronounced. As warm air rises in this type of environment, the temperature drops much more rapidly than it does in winter; when the temperature drops more than 4 degrees Fahrenheit per thousand feet of altitude, cumulus clouds aggregate into a single massive cumulonimbus cloud, or thunderhead. In isolation, a single thunderstorm is an impressive but fairly benign way for Mother Earth to defuse trapped heat from her surface; thunderstorms, however, can appear in concert, and the resulting show, while extremely impressive, can also prove extraordinarily destructive. When there is a large-scale collision between cold air and warm air masses during the summer months, a squall line, or series of thunderheads, may develop. It is common for a squall line to begin when an advancing cold front meets up with and forces itself under a layer of warm and moist air, creating a line of thunderstorms that races forward at speeds of approximately forty miles per hour. A squall line, which can be hundreds of miles long and can contain fifty distinct thunderheads, is a magnificent force of nature with incredible potential for destruction. Within the squall line, often near its southern end, can be found supercells, long-lived rotating storms of exceptional strength that serve as the source of tornadoes.
1. The topic of the passage is ________

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Both hardware _________ software are important to a computer.

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The fresh data released by the Centre for Monitoring Indian Economy (CMIE)  showed that unemployment rate in the month of October jumped to 8.5 per cent, which is the highest in over three years. A new academic research paper released by the Centre of Sustainable Employment also concluded that there has been a marked decline in total employment in India between 2011-12 and 2017-18, reported The Indian Express.  The research paper by Santosh Mehrotra and Jaiati K Parida stated as, "However, due to sharp increases in enrollment at every level of education over the noughties, it was expected that post -2012 total employment would increase, particularly in the non-farm sectors. But unfortunately, total employment during 2011-12 and 2017-18 declined by 9 million. The research further states that this happened for the first time in India’s history.  It is really ironical noting that Coimbatore Municipal Corporation posted a vacancy for 549 sanitary workers. What followed was that 7000 highly qualified applicants even some of them with engineering and graduate degrees applied for the job. The Corporation witnessed the overwhelming turnout of 7000 candidates. Similarly, few month back, Chennai witnessed an unusual event when around 4600 of youth sent their application for 14 posts like sweepers and sanitary workers. The applicants had professional qualification like B.Tech, M.Tech, Master of Business Administration.  Though the government constantly has been refuting the grim of job data but the facts and figures can’t be avoided any more. Therefore, now the government should take an initiative to overcome the high prevalence of unemployment and figure out the derivers of the job crisis. In this regard, it is worth to mention a book titled ‘Job crisis in India’ written by business journalist Raghavan Jagnnathan. The author in his book pointed out factors and reasons behind this decline of employment. He attributed that the absence of skills required in the highly technical nature of jobs is big factor. Another aspect of this is that in the majority of cases the skills or training acquired by the youths do not match or suit the core demand of the job. So at first the government must step up for reformation, innovation and renovation of the standard of the education in universities and colleges. 
7. Which of the following statements is TRUE, according to the passage?

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For nearly all of human history, there haven’t been that many of us. Around the year zero, Earth’s population is estimated to have been 190 million. A thousand years later, it was probably around 250 million. Then the Industrial Revolution happened, and human population went into overdrive. It took hundreds of thousands of years for humans to hit the 1 billion mark, in 1800. We added the next billion by 1928. In 1960, we hit 3 billion. In 1975, 4 billion. That sounds like the route to an overpopulation apocalypse, right? To many midcentury demographers, futurists, and science fiction writers, it certainly predicted one. Extending the timeline, they saw a nightmarish future ahead for humanity: human civilizations constantly on the brink of starvation, desperately crowded under horrendous conditions, draconian population control laws imposed worldwide. Stanford biologist Paul Ehrlich wrote in his best-selling book, “In the 1970’s, hundreds of millions of people will starve to death” because of overpopulation. None of that ever came to pass. The world we live in now, despite approaching a population of nearly 8 billion, looks almost nothing like the one doomsayers were anticipating. Starting in the 19th century in Britain and reaching most of the world by the end of the 20th century, birthrates plummeted — mostly because of women’s education and access to contraception, not draconian population laws. In wealthy societies where women have opportunities outside the home, the average family size is small; in fact, it’s below replacement level. Called the demographic transition, it is one of the most important phenomena for understanding trends in global development.  There’s still significant debate among population researchers about the extent of the sea change in population trends. Researchers disagree on whether global populations are currently on track to start declining by midcentury. There’s also disagreement on what the ideal global population figure would be, or whether it’s morally acceptable to aim for such a figure. While academic research seeks to nail down these questions, it’s important to be clear what is consensus among researchers. Our projections around population are used to make global health and development policy. They’re critical for planning, especially about climate change. Fears of overpopulation sometimes turn into hostility to immigrants, those who choose to have large families, and countries in an earlier stage of their population transition. Having an informed conversation about population is crucial if we are to get humanity’s future right.  
3. According to paragraph 2, what was the situation for population concerns in the late 1900s?

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There’s a direct link between employee satisfaction and customer satisfaction.  Employees are the driving factor behind customer satisfaction. Employee interactions set the tone for a positive or negative customer experience. When employees aren’t happy at work, their interactions with customers can, and almost always will, suffer. Over the course of time, this can have serious repercussions for a business. The place where this becomes the most critical is any business where employees are directly interacting with customers, such as retail or food service. Historically underpaid and overworked, employees in these jobs are tasked with spending their entire shifts serving customers.  This is where employee experience comes in. If even a fraction of a customer experience budget was spent on employee experience, there would be a huge return on investment. One of the easiest ways to enhance employee experience is to ask for and welcome employees’ feedback. They have great insight into customer needs. After all, they’re the ones who are directly interacting with customers and hearing their criticisms and compliments firsthand. Employees can be your biggest asset when it comes to customer satisfaction.  A large part of employee experience revolves around understanding what employees need and want and gaining insight into their work preferences. Another critical piece of the employee experience is training and development. Employees should be equipped with the skills they need to excel at their jobs and have opportunities to continue to learn and develop. They should be able to check in and touch base with their managers to keep track of their progress and discuss any questions or concerns as they arise. Showing employees that you value the work they’re doing is one of the easiest ways to boost their motivation. It can be as simple as saying thank you, to publicly acknowledging and celebrating their contributions. It’s not just the younger generations who crave recognition - no one likes to feel like the work they’re doing is going unnoticed.  It’s time to shift the mindset from employees working just to work, to acknowledging that they’re valuable contributors to a company’s success. Employees need to understand how important their role is and how their work fits into the bigger picture. They need to feel like their voices are being heard and they have respect from their managers. Most importantly, they need to be able to come to work and know that the next eight hours won’t be pure torture. 
4. The word “asset” in paragraph 2 can be replaced by _______