Read the following passage and choose the correct answer in each sentence.

Last week, I had an occasion to — 131 — with Mr. Harries and Mr. Grava from your customer support team. I came to the office with a series of questions for a research project that I am working on. The information I needed tumed out to be more — 132— than I had anticipated but for awhile, your team was very patient, courteous and professional. — 133 —. It is clear that your customer service is one of the keys to your company’s success. I want you to know how much I — 134 — the assistance.

131..................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to choose the word or phrase that bestfits each ofthe numbered blanks from 11 to 15.
Left-handers are the odd ones out. Sure, lefties (11)________ up about 10 percent of the population - but, frankly, it seems like society has forgotten about them. Just consider all of the right-handed gadgets, awkwardly designed desks, and cooking tools that fit comfortably only in your right hand. What (12)_______ someone to become a lefthand? Scientists aren‟t exactly sure, but research points to a complex (13)________ between genes and environment. While no exact set of “leftie genes” have   been discovered, people who dominantly use their left hands do have more left-handed family members. And researchers have found different brain wirings in righties vs. lefties. But no matter (14)________ it  is that drives someone to use their antipodal paw, science has also uncovered a particular set of personality traits that left-handed people tend to have. So for all of you lefties, leftie-loving righties, and ambidextrous folks out there  -  it‟s  time  to  brush  up  on  your  left-handed  knowledge  and help (15)________ an  end to leftie discrimination once and for all
(14).................

Read the passage below and choose one correct answer for each question.

A desert is a hostile, potentially deadly environment for unprepared humans. In hot deserts, high temperatures cause rapid loss of water due to sweating and the absence of water sources with which to replenish it can result in dehydration and death within a few days. In addition, unprotected humans are also at risk from heatstroke.  Humans may also have to adapt to sandstorms in some deserts, not just in their adverse effects on respiratory systems and eyes, but also in their potentially harmful effects on equipment such as filters, vehicles, and communication equipment.  Sandstorms can last for hours, sometimes even days.  Despite this, some cultures have made hot deserts 'their home for thousands of years,  including the Bedouin, Tuareg tribe, and Pueblo people. Modern technology, including advanced irrigation systems, desalinization, and air conditioning, has made deserts much more hospitable, In the United States and Israel for example, desert farming has found extensive use.  In cold deserts, hypothermia and frostbite are the chief hazards, as well as dehydration in the absence of a source of heat to melt ice for drinking. Falling through pack-ice or surface ice layers into freezing water is a particular danger requiring emergency action to prevent rapid hypothermia Starvation is also a hazard; in low temperatures, the body requires much more food energy to maintain body heat and to move. As with hot deserts, some people such as the Inuit have adapted to the harsh conditions of cold deserts.

Sandstorms ________.  

Read the passage and choose the best answers to questions below. Write the answers on your answer sheet.

Millions of people are using cell phones today. In many places, it is actually considered unusual not to use one. In many countries, cell phones are very popular with young people. They find that the phones are more than a means of communication - having a mobile phone shows that they are cool and connected.

The explosion in mobile phone use around the world has made some health professionals worried. Some doctors are concerned that in the future many people may suffer health problems from the use of mobile phones. In England, there has been a serious debate about this issue. Mobile phone companies are worried about the negative publicity of such ideas. They say that there is no proof that mobile phones are bad for your health.

On the other hand, medical studies have shown changes in the brain cells of some people who use mobile phones. Signs of change in the tissues of the brain and head can be detected with modern scanning equipment. In one case, a traveling salesman had to retire at young age because of serious memory loss. He couldn't remember even simple tasks. He would often forget the name of his own son. This man used to talk on his mobile phone for about six hours a day, every day of his working week, for a couple of years. His family doctor blamed his mobile phone use, but his employer's doctor didn't agree.

What is it that makes mobile phones potentially harmful? The answer is radiation. High-tech machines can detect very small amounts of radiation from mobile phones. Mobile phone companies agree that there is some radiation, but they say the amount is too small to worry about.

As the discussion about their safety continues, it appears that it's best to use mobile phones less often. Use your regular phone if you want to talk for a long time. Use your mobile phone only when you really need it. Mobile phones can be very useful and convenient, especially in emergencies. In the future, mobile phones may have a warning label that says they are bad for your health. So for now, it's wise not to use your mobile phone too often
10.The most suitable title for the passage could be __________ .

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions. 
If you’ve done any traveling at all, you’re likely quite aware that customs and etiquette differ from one culture to another: what may be perfectly innocuous in one place may be hideously offensive in another, and vice-versa. Granted, even if you haven’t traveled at all, you’re probably aware of the fact that certain types of behavior aren’t exactly acceptable in other countries: belching at the table may be a sign of gratitude in some places, but in most areas of North America and Europe, such a display will earn you a fair bit of ire. Whether you plan on traveling to any of the places listed below or just doing business with a foreign client, it’s important to educate yourself on the standards of politesse and etiquette beforehand—the last thing you want to do is offend someone with any ignorant, boorish behavior. Here’s how to be polite in different countries.
When dealing with Japanese clients, be sure to dress fairly conservatively, and make sure that you bow lower than they do upon meeting them. Accept gifts with both hands and open them later, not in front of the giver, and never blow your nose at the dining table. Avoid asking and answering direct questions: it’s better to imply rather than ask, and to answer with vagueness during conversations.
In Mexico, when meeting others, women should initiate handshakes with men, but all people should avoid making too much eye contact; that can be seen as aggressive and belligerent behavior. If sharing a meal with others, keep your elbows off the table and try to avoid burping at all costs. Keep your hands off your hips, and make sure you never make the “okay” sign with your hand: it’s vulgar.
In Kenya, when greeting someone older or of a higher status than yourself, grip their right wrist with your left hand while shaking it; it’s a sign of respect and deference. Do ask questions about their health, family, business etc. before getting to major topics, as skipping these niceties is seen as impolite. If sharing meals, do not begin eating until the eldest male has been served and starts to eat.
Turning down an alcoholic drink is considered terribly offensive in Russia, so it’s a good idea to fortify yourself with some greasy food before heading out for a meal with Russian or Ukrainian clients. Don’t smile at strangers or they’ll think you’re deranged, and when paying for items, place your money on the counter rather than trying to hand it directly to the cashier.

What can be inferred from the passage?

Read the following passage and mark the letter A, B, C or D to indicate the correct answer to each of the questions.

Although I left university with a good degree, I suddenly found that it was actually quite hard to find a job. After being unemployed for a few months, I realized I had to take the first thing that came along or I'd be in serious financial difficulties. And so, for six very long months, I became a market research telephone interviewer.

I knew it wasn't the best company in the world when they told me that I'd have to undergo three days of training before starting work, and that I wouldn't get paid for any of it. Still, I knew that the hourly rate when I actually did start full time would be a lot better than unemployment benefit, and I could work up to twelve hours a day, seven days a week if I wanted. So, I thought of the money I'd earn and put up with three days of unpaid training. Whatever those three days taught me - and I can't really remember anything about them today - I wasn't prepared for the way I would be treated by the supervisors.

It was worse than being at school. There were about twenty interviewers like myself, each sitting in a small, dark booth with an ancient computer and a dirty telephone. The booths were around the walls of the fifth floor of a concrete office block, and the supervisors sat in the middle of the room, listening in to all of our telephone interviews. We weren't allowed to talk to each other, and if we took more than about two seconds from ending one phone call and starting another, they would shout at us to hurry up and get on with our jobs. We even had to ask for permission to go to the toilet. I was amazed how slowly the day went. Our first break of the day came at eleven o'clock, two hours after we started. I'll always remember that feeling of despair when I would look at my watch thinking, 'It's must be nearly time for the break', only to find that it was quarter to ten and that there was another hour and a quarter to go. My next thought was always, 'I can't believe I'm going to be here until nine o'clock tonight.'

The most frightening aspect of the job was that I was actually quite good at it. 'Oh, no!' I thought.

‘Maybe I'm destined to be a market researcher for the rest of my life.' My boss certainly seemed to think so. One day - during a break, of course - she ordered me into her office. 'Simon,' she said, 'I'm promoting you. From tomorrow, you're off telecoms and onto credit card complaints. I'm sure you can handle it. There's no extra pay, but it is a very responsible position.'

Three weeks later, I quit. It was one of the best decisions I've ever made.

His workplace could be best described as ____.

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase for each of the blanks from 16 to 20.
As teenagers approach university level, a decision has to be made on what course to pursue. In this world of diversity, (16) such a choice is not easy for both children and parents. In the old days, it was not much a problem to do the task because there were not so many diverse learning areas to choose from. Besides, there were only a few distinctive professional careers like doctor, engineer, accountant, nurse, teacher, etc. to think about. Most higher learning usually led to a financially successful  life. (17) , the cost of education was not so high.
Today‟s world is entirely different from the things (18) have just been described. The job market is constantly changing due to innovative technology and new (19) . Meanwhile, most teenagers have difficulty in identifying their own interests. There are a variety of well-organized career talks and student counseling workshops to guide and help teenagers (20) what course to take. Furthermore, psychological tests are also used. Certain instruments such as surveys, interviews and computer software can help to find out preferences, interests, or learning styles of the students.
(18)........................

Read the following passage and choose the best answer for each blank.

The Middle East and North Africa are one of the driest regions on earth. Nearly two-thirds of the region is desert. The Sahara Desert of northern Africa is the largest desert in the world. Desert air (26) ____ little moisture, so few clouds form over the land. Without clouds to block the sun, temperatures may reach as (27) ____ as 125°F during the day. At night, without the clouds to contain the heat, the temperature can fall to as low as 125°F. Extreme temperatures (28) ____ with little rainfall make desert life difficult for people, plants, and animals. (29) ____, some life forms have adapted to even the most severe desert (30) ____, Camels are able to survive long periods without food or water. Many desert plants have long, shallow (31) ____ systems. This allows the plants to reach out to collect water over great distances. Other desert plants have taproots. Taproots grow very deep (32) ____ they can tap sources of underground water. Plant life in the desert is usually spread out over great distances. This is (33) ____ deserts are often described as barren, or lifeless. When many people think of a desert they often think of endless miles of hot sand, but a desert does not have to be hot or sandy. Most of the land of the Middle East and North Africa is hot, dry desert land, (34) ____ some deserts look very different. Most of Antarctica is a desert but there is no sand on the continent and the climate of Antarctica is (35) ____ coldest on earth.

(26) ____

Choose the word (A, B, C, or D) that best fits each of the blank spaces.

Life after high school doesn't end. In fact, life begins once there are no more lockers, gym class, or teachers nagging you about homework.

In terms of choosing the (1) ____ career, it is important to consider a career assessment test in which you answer a series of questions designed to (2) ____ your strengths and weaknesses. While career tests should not be your main source of decision making, you can use them as a tool to help you decide what career might match your (3) ____.

Think about your interests and hobbies. If you enjoy science, you may want to apply to college and pursue a career in engineering or marine (4) ____.Write a list of possible careers that match your interests and your capabilities. If you find you are happiest when you work with others, jot down that you are a team player. In that case, you may want to consider jobs that involve people interaction instead of careers like computer programming or writing, which require more alone time. Speak to an adult you trust about your ideas and be willing to receive (5) ____.

Narrow your options and look for a career with growth (6) ____. While it is important to pick a career that will stimulate your mind, it is also important to be practical about the market. If you decide that you want to go to college, you will need to pick a career that enables you to make a living (7) ____ you graduate.

Jump into the first step of realizing your career dreams. If you have decided that you would like to pursue a career that requires higher education, do your (8) ____ on applying to the college or programme, including qualifications, application deadlines, tuition fees and length of study. If you have decided on a career that does not require higher education, start looking for ways to enter the field and (9) ____ experience. Speak to someone who already has your dream job. This person can provide a better picture of the pros and cons of the (10) ____

(2) ____

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks from 1 to 5.
Psychologists have long known that having a set of cherished companions is crucial to mental well-being. A recent study by Australian investigators concluded that our friends even help to (1)_______ our lives. The study concentrated (2)_______ the social environment, general health, and lifestyle of  1,477 persons older than 70 years. The participants were asked how much contact they had with friends, children, relatives and acquaintances. Researchers were surprised to learn that friendships increased life (3)_______ to a far greater extent than frequent contact with children and other relatives. This benefit held true even after these friends had moved away to another city and was independent of factors such as socioeconomic status, health, and way of life. According to scientists, the ability to have relationships with people to _______(4) one is important has a positive effect on physical and mental health. Stress and  tendency towards depression are reduced, and behaviours that are damaging to health, such as smoking and drinking, occur less frequently. (5)_______, our support networks, in times of calamity in particular, can raise  our moods and feelings of self-worth and offer helpful strategies for dealing with difficult personal challenges. (Source: Academic Vocabulary in Use by Michael McCarthy and Felicity O’Dell)
(3)......................

Choose the item among A, B, C or D that best answers the question about the passage:

"The deserts of the world are not all covered with sand. Many of them have surfaces of rock or clay or small stones. They are not flat, either; they often have high hills and deep valleys. There is some plant life in many parts of the desert. There is little rain in the desert, but it does fall often enough for most plants. The deserts of the world are not uninhabited. People also live outside oases, but these people are not farmers. They have camels, goats, donkeys, sheep, etc. These animals can live on the desert plants and do not need much water.
 The people of the desert have to move constantly from place to place, they must always look for grass or desert plants for their animals. They usually live in tents. When there is no more food for their animals, they fold up their tents, put them on their camels and donkeys, and move to another place. In good years, when there is enough food for their animals, they trade their skins and their goats and camel hairs with the people of oases for wheat and fruit. But in bad years, when there is not enough food for their animals, the people of the desert would attack the oases people. But they are also hospitable. No man in the desert would ever refuse to give a stranger food and water."

5. From the passage we know that life ….

 Choose the word or phrase among A, B, C or D that best fits the blank space in the following passage:

"The Southwestern States of the United States suffered one of the worst droughts in their history from 1931 to 1938. The drought (1)…. the entire country. Few food crops could be grown. Food became (2)…., and prices went up (3)….  the nation. Hundreds of families in the Dust Bowl region had to be moved to farms in other areas with the help of the federal government. In 1944, drought brought great damage to (4)…. all Latin America. The drought moved to Australia and then to Europe, (5)…. it continued throughout the summer of 1945. From 1950 to 1954 in the United States, the Southwest suffered a (6)….. drought Hundreds of cattle ranches had to ship their cattle to other regions because (7)… lands had no grass. The federal government again (8)….. an emergency drought-relief program. It offered farmers (9)…. credit and seed grains (10)… low prices."

9. It offered farmers (9)…. credit 

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
    Although noise, commonly defined as unwanted sound, is a widely recognized form of pollution, it is very difficult to measure because the discomfort experienced by different individuals is highly subjective and, therefore, variable. Exposure to lower levels of noise may be slightly irritating, whereas exposure to higher levels may actually cause hearing loss. Particularly in congested urban areas, the noise produced as a byproduct of our advancing technology causes physical and psychological harm, and detracts from the quality of life for those who are exposed to it.
    Unlike the eyes, which can be covered by the eyelids against strong light, the ear has no lid, and is, therefore, always open and vulnerable; noise penetrates without protection. Noise causes effects that the hearer cannot control and to which the body never becomes accustomed. Loud noises instinctively signal danger to any organism with a hearing mechanism, including human beings. In response, heartbeat and respiration accelerate, blood vessels constrict, the skin pales, and muscles tense. In fact, there is a general increase in functioning brought about by the flow of adrenaline released in response to fear, and some of these responses persist even longer than the noise, occasionally as long as thirty minutes after the sound has ceased.
    Because noise is unavoidable in a complex, industrial society, we are constantly responding in the same way that we would respond to danger. Recently, researchers have concluded that noise and our response may be much more than an annoyance. It may be a serious threat to physical and psychological health and well-being, causing damage not only to the ear and brain but also to the heart and stomach. We have long known that hearing loss is America‟s number one nonfatal health problem, but now we are learning that some of us with heart disease and ulcers may be victims of noise as well. Fetuses exposed to noise tend to be overactive, they cry easily, and they are more sensitive to gastrointestinal problems after birth. In addition, the psychic effect of noise is very important. Nervousness, irritability, tension, and anxiety increase affecting the quality of rest during sleep, and the efficiency of activities during waking hours, as well as the way that we interact with each other.

Which of the following is the author‟s main point?

Read the following passage and mark the letter A, B, C or D on your answer sheet to indicate the correct answer to each of the questions.
Are you interested in seeing the beautiful fall foliage of New England but tired of traffic jams and overbooked hotels? Then this year forget the crowds in New England and see the beautiful colors of autumn in the Catskills.
These rugged mountains in New York State, just 90 miles northwest of New York City, are famous for the legendary tales of Rip Van Winkle, and more recently for the summer hotels that sprang up in the region during the 1940s, 1950s, and 1960s. Families trying to escape the heat of New York City found the Catskills to be the perfect place to stay for a month or so each summer. By the late 1950s there were over 500 resorts and hotels offering nighttime entertainment as well as all kinds of outdoor activities. Famous comedians like Jackie Gleason, Joan Rivers, and Sid Caesar all got their start touring the hotel clubs here. Since the introduction of air-conditioning and cheaper air travel, however, families have stopped coming to the Catskills in such large numbers, choosing instead more distant locations at different times of the year. Many of the Catskill hotels closed in the 1970s, but some remain and have expanded and changed their facilities to meet the needs of today's visitors.
Currently, there are many activities available to the traveler besides witnessing the changing colors of the leaves. There is an all-organic sheep farm where visitors can see how a traditional sheep farm operates. There are also hundreds of miles of scenic drives in the area. Route 42, for instance, is an excellent site for spotting bald eagles. For more information on vacations in the Catskills, call the Office of Public Information.

According to the passage, which of the following caused the decline in the number of resorts in the 1970s?

Choose the word (A, B, C, or D) that best fits each of the blank spaces.

Life after high school doesn't end. In fact, life begins once there are no more lockers, gym class, or teachers nagging you about homework.

In terms of choosing the (1) ____ career, it is important to consider a career assessment test in which you answer a series of questions designed to (2) ____ your strengths and weaknesses. While career tests should not be your main source of decision making, you can use them as a tool to help you decide what career might match your (3) ____.

Think about your interests and hobbies. If you enjoy science, you may want to apply to college and pursue a career in engineering or marine (4) ____.Write a list of possible careers that match your interests and your capabilities. If you find you are happiest when you work with others, jot down that you are a team player. In that case, you may want to consider jobs that involve people interaction instead of careers like computer programming or writing, which require more alone time. Speak to an adult you trust about your ideas and be willing to receive (5) ____.

Narrow your options and look for a career with growth (6) ____. While it is important to pick a career that will stimulate your mind, it is also important to be practical about the market. If you decide that you want to go to college, you will need to pick a career that enables you to make a living (7) ____ you graduate.

Jump into the first step of realizing your career dreams. If you have decided that you would like to pursue a career that requires higher education, do your (8) ____ on applying to the college or programme, including qualifications, application deadlines, tuition fees and length of study. If you have decided on a career that does not require higher education, start looking for ways to enter the field and (9) ____ experience. Speak to someone who already has your dream job. This person can provide a better picture of the pros and cons of the (10) ____

(4) ____

The Alaska pipeline starts at the frozen edge of the Arctic Ocean. It stretches southward acros the largest and northernmost state in the United States, ending at a remote ice-free seaport village nearly 800 miles from where it begins. It is massive in size and extremely complicated to operate. The steel pipe crosses windswept plains and endless miles of delicate tundra that tops the frozen group. It weaves through crooked canyons, climbs sheer mountains, plunges over rocky crags, make it way through thick forests, and passes over or under hundreds of rivers and streams. The pipe is 4 feet in diameter and up to 2 million barrels or 84 million gallons of crude oil can be pumped through it daily. Resting on H-shaped steel racks called “bents,” long sections of the pipeline follow a zigzag course high above the frozen earth. Other long sections drop out of sight beneath spongy or rocky ground and return to the surface later on. The pattern of the pipeline’s up-and-down route is determined by the often harsh demands of the arctic and subarctic climate, the tortuous lay of the land, and the varied compositions of soil, rock, or permafrost permanently frozen ground. A little more than half of the pipeline is elevated above the ground. The remainder is buried anywhere from 3 to 12 feet, depending largely upon the type of terrain and the properties of the soil. One of the largest in the world, the pipeline cost approximately $8 billion and is by far the bigges and most expensive construction project ever undertaken by private industry. In fact, no single busines could raise that much money, so 8 major oil companies formed a consortium in order to share the cost. Each company controlled oil rights to particular shares of land in the oil fields and paid into the pipeline –construction fund according to the size of its holdings. Today, despite enormous problems o climate, supply shortages, equipment breakdowns, labor disagreements, treacherous terrain, a certain amount of mismanagement, and even theft, the Alaska pipeline has been completes and is operating.

the word “particular” in line 19 is closest in meaning to ________.

Read the following passage and choose the correct answer in each sentence.
You are cordially invited to Speaking Poetry, a recital with three of the literary world’s most — 143 — poets. Adalberto Marte, Marceline Fontes, and Lawrence Faucher will be reading their recently published works.
Our past — 144 — have mainly featured works adhering to a more traditional style. However, we are pleased that the diversity of the genre will be able to shine through this time. Our invited writers discard regular forms and rhyming patterns characteristic of conventional poetry. — 145 —.
Focusing on such topics as our rapidly changing society and the impact of technology, — 146 — poems are sure to resonate with audience members.

144.................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blank from 36 to 40 .
Child workers, some as young as 10, have been found working in a textile factory in conditions described as close to slavery to produce clothes that appear destined for one of the major high street retailers.
The discovery of these children working in appalling conditions in the Shahpur Jat area of Delhi has renewed concerns about the (36)_______ by some large retail chains of their garment production to India, recognised (37)_______ the United Nations as one of the world‟s hotspots for child labour. According to one (38)_______ , over 20 percent of India's economy is dependent on children, (39)_______ comes to a total of 55 million youngsters under 14 working. Consumers in the West should not only be demanding answers from retailers about how their (40)_______ are produced but also should be looking  into their consciences at how they spend their money and whether cheap prices in the West are worth the suffering caused to so many children.
(40)..................

Read the following passage and choose the best answer for each blank.

The Middle East and North Africa are one of the driest regions on earth. Nearly two-thirds of the region is desert. The Sahara Desert of northern Africa is the largest desert in the world. Desert air (26) ____ little moisture, so few clouds form over the land. Without clouds to block the sun, temperatures may reach as (27) ____ as 125°F during the day. At night, without the clouds to contain the heat, the temperature can fall to as low as 125°F. Extreme temperatures (28) ____ with little rainfall make desert life difficult for people, plants, and animals. (29) ____, some life forms have adapted to even the most severe desert (30) ____, Camels are able to survive long periods without food or water. Many desert plants have long, shallow (31) ____ systems. This allows the plants to reach out to collect water over great distances. Other desert plants have taproots. Taproots grow very deep (32) ____ they can tap sources of underground water. Plant life in the desert is usually spread out over great distances. This is (33) ____ deserts are often described as barren, or lifeless. When many people think of a desert they often think of endless miles of hot sand, but a desert does not have to be hot or sandy. Most of the land of the Middle East and North Africa is hot, dry desert land, (34) ____ some deserts look very different. Most of Antarctica is a desert but there is no sand on the continent and the climate of Antarctica is (35) ____ coldest on earth.

(35) ____

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase for each of the blanks from 16 to 20.
As teenagers approach university level, a decision has to be made on what course to pursue. In this world of diversity, (16) such a choice is not easy for both children and parents. In the old days, it was not much a problem to do the task because there were not so many diverse learning areas to choose from. Besides, there were only a few distinctive professional careers like doctor, engineer, accountant, nurse, teacher, etc. to think about. Most higher learning usually led to a financially successful  life. (17) , the cost of education was not so high.
Today‟s world is entirely different from the things (18) have just been described. The job market is constantly changing due to innovative technology and new (19) . Meanwhile, most teenagers have difficulty in identifying their own interests. There are a variety of well-organized career talks and student counseling workshops to guide and help teenagers (20) what course to take. Furthermore, psychological tests are also used. Certain instruments such as surveys, interviews and computer software can help to find out preferences, interests, or learning styles of the students.
(17)........................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions. 
If you’ve done any traveling at all, you’re likely quite aware that customs and etiquette differ from one culture to another: what may be perfectly innocuous in one place may be hideously offensive in another, and vice-versa. Granted, even if you haven’t traveled at all, you’re probably aware of the fact that certain types of behavior aren’t exactly acceptable in other countries: belching at the table may be a sign of gratitude in some places, but in most areas of North America and Europe, such a display will earn you a fair bit of ire. Whether you plan on traveling to any of the places listed below or just doing business with a foreign client, it’s important to educate yourself on the standards of politesse and etiquette beforehand—the last thing you want to do is offend someone with any ignorant, boorish behavior. Here’s how to be polite in different countries.
When dealing with Japanese clients, be sure to dress fairly conservatively, and make sure that you bow lower than they do upon meeting them. Accept gifts with both hands and open them later, not in front of the giver, and never blow your nose at the dining table. Avoid asking and answering direct questions: it’s better to imply rather than ask, and to answer with vagueness during conversations.
In Mexico, when meeting others, women should initiate handshakes with men, but all people should avoid making too much eye contact; that can be seen as aggressive and belligerent behavior. If sharing a meal with others, keep your elbows off the table and try to avoid burping at all costs. Keep your hands off your hips, and make sure you never make the “okay” sign with your hand: it’s vulgar.
In Kenya, when greeting someone older or of a higher status than yourself, grip their right wrist with your left hand while shaking it; it’s a sign of respect and deference. Do ask questions about their health, family, business etc. before getting to major topics, as skipping these niceties is seen as impolite. If sharing meals, do not begin eating until the eldest male has been served and starts to eat.
Turning down an alcoholic drink is considered terribly offensive in Russia, so it’s a good idea to fortify yourself with some greasy food before heading out for a meal with Russian or Ukrainian clients. Don’t smile at strangers or they’ll think you’re deranged, and when paying for items, place your money on the counter rather than trying to hand it directly to the cashier.

What does the word “it” in paragraph 4 refer to?