Read the following passage and choose the correct answer in each sentence.
The British public is excited about the opening of Aarhus Clothing's first UK-based store. The Danish company has gained a reputation for achieving consistently high rates of customer — 139 —. It quickly became a well-known brand in its home country. — 140 —.
Aarhus Clothing launched its first German store two years ago, after which the company quickly moved into Belgium and the Netherlands. With the inauguration of a flagship store on London’s Oxford Street next month, the company hopes to stand out in the — 141 — UK market.
Designer Mads Jensen told reporters, “Our products have been sought after in Europe for many years now because they are simple and — 142 —. As they are basic and long-lasting, we expect them to be just as popular in the UK.”

141....................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions. 

It is not easy to choose a career today. Hundreds of students are leaving schools and universities every year  to  seek  employment  in  the  various  professions,  though  employment  opportunities  are  not  increasing proportionately. As a result, there is a lot of unemployment.   

 The inability of the various professions to absorb all those seeking employment makes the choice of a career more difficult. Before one leaves school or university, one has many plans, confident that choosing a career will not be difficult. But when, the time comes to choose a career, one finds that there are others with better qualifications waiting to enter the same profession.  Disillusioned, one then looks for  any  kind of employment.  In this way,  many  who  wanted  to  become  police  inspectors or field  assistants  in  the  rubber estates in this country,  become  teachers  instead,  and many who  wanted  to  become  teachers,  have  become shop assistants. The lack of institutions where people could acquire the skills necessary for a particular career makes the choice of a career even more difficult. For example, if one desires to become a journalist, one has to receive some training and instruction in a school of journalism. But if there is no such school, one is compelled to think of some other career.

Employment opportunities are not increasing _______.

Read the passage below and decide whether the statements are TRUE or FALSE?

Choosing a career may be one of the hardest jobs you ever have, and it must be done with care. View a career as an opportunity to do something you love, not simply as a way to earn a living. Investing the time and effort to thoroughly explore your options can mean the difference between finding a stimulating and rewarding career and move from job to unsatisfying job in an attempt to find the right one. Work influences virtually every aspect of your life, from your choice of friends to where you live. Here are just a few of the factors to consider.

Deciding what matters most to you is essential to making the right decision. You may want to begin by assessing your likes, dislikes, strengths, and weaknesses. Think about the classes, hobbies, and surroundings that you find most appealing. Ask yourself questions, such as “Would you like to travel? Do you want to work with children? Are you more suited to solitary or cooperative work?” There are no right or wrong answers; only you know what is important to you. Determine which job features you require, which ones you would prefer, and which ones you cannot accept. Then rank them in order of importance to you.

Think about the classes, hobbies, and surroundings that you find most hatest

Choose the word (A, B, C, or D) that best fits each of the blank spaces.

Life after high school doesn't end. In fact, life begins once there are no more lockers, gym class, or teachers nagging you about homework.

In terms of choosing the (1) ____ career, it is important to consider a career assessment test in which you answer a series of questions designed to (2) ____ your strengths and weaknesses. While career tests should not be your main source of decision making, you can use them as a tool to help you decide what career might match your (3) ____.

Think about your interests and hobbies. If you enjoy science, you may want to apply to college and pursue a career in engineering or marine (4) ____.Write a list of possible careers that match your interests and your capabilities. If you find you are happiest when you work with others, jot down that you are a team player. In that case, you may want to consider jobs that involve people interaction instead of careers like computer programming or writing, which require more alone time. Speak to an adult you trust about your ideas and be willing to receive (5) ____.

Narrow your options and look for a career with growth (6) ____. While it is important to pick a career that will stimulate your mind, it is also important to be practical about the market. If you decide that you want to go to college, you will need to pick a career that enables you to make a living (7) ____ you graduate.

Jump into the first step of realizing your career dreams. If you have decided that you would like to pursue a career that requires higher education, do your (8) ____ on applying to the college or programme, including qualifications, application deadlines, tuition fees and length of study. If you have decided on a career that does not require higher education, start looking for ways to enter the field and (9) ____ experience. Speak to someone who already has your dream job. This person can provide a better picture of the pros and cons of the (10) ____

(3) ____

Fill in each numbered blank with one suitable word or phrase.

Desert biomes are the (1) _____ of all the biomes. In fact, the most important characteristic of a desert is that it receives very little (2) _____. Most deserts receive less than 300 mm a year compared (3) _______ rainforests, which receive over 2,000 mm. That means that the desert only gets 10 percent of the rain that a rainforest gets! The temperature in the desert can (4) _____ drastically from day to night because the air is (5) _____ dry that heat escapes rapidly at night. The daytime temperature averages 38°C (6) _____ in some deserts it can get down to -4°C at night. The temperature also varies greatly depending on the (7) _____ of the desert. Since desert conditions are so severe, the plants that live there need to have (8) _____ to compensate for the lack of water. Some plants, such as cacti, (9) _____ water in their stems and use it very slowly, while others like bushes conserve water by growing few leaves or by having large root systems to gather water or few leaves. Some desert plant species have a short life cycle of a few weeks that (10) _____ only during periods of rain.

(2) _____

Read the following passage and mark the letter A, B, C, or D on your answer sheet to choose the word or phrase that bestfits each ofthe numbered blanks from 11 to 15.
Left-handers are the odd ones out. Sure, lefties (11)________ up about 10 percent of the population - but, frankly, it seems like society has forgotten about them. Just consider all of the right-handed gadgets, awkwardly designed desks, and cooking tools that fit comfortably only in your right hand. What (12)_______ someone to become a lefthand? Scientists aren‟t exactly sure, but research points to a complex (13)________ between genes and environment. While no exact set of “leftie genes” have   been discovered, people who dominantly use their left hands do have more left-handed family members. And researchers have found different brain wirings in righties vs. lefties. But no matter (14)________ it  is that drives someone to use their antipodal paw, science has also uncovered a particular set of personality traits that left-handed people tend to have. So for all of you lefties, leftie-loving righties, and ambidextrous folks out there  -  it‟s  time  to  brush  up  on  your  left-handed  knowledge  and help (15)________ an  end to leftie discrimination once and for all
(15).................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blank from 36 to 40 .
Child workers, some as young as 10, have been found working in a textile factory in conditions described as close to slavery to produce clothes that appear destined for one of the major high street retailers.
The discovery of these children working in appalling conditions in the Shahpur Jat area of Delhi has renewed concerns about the (36)_______ by some large retail chains of their garment production to India, recognised (37)_______ the United Nations as one of the world‟s hotspots for child labour. According to one (38)_______ , over 20 percent of India's economy is dependent on children, (39)_______ comes to a total of 55 million youngsters under 14 working. Consumers in the West should not only be demanding answers from retailers about how their (40)_______ are produced but also should be looking  into their consciences at how they spend their money and whether cheap prices in the West are worth the suffering caused to so many children.
(37)..................

Choose the letter A, B, C or D to answer these following questions:
In terms of sheer size, the Antarctic Desert is the largest desert on Earth, measuring a total of 13.8 million square kilometers. Antarctica is the coldest, windiest, and most isolated continent on Earth, and is considered a desert because its annual precipitation can be less than 51 mm in the interior.
 It’s covered by a permanent ice sheet that contains 90% of the Earth’s fresh water. Only 2% of the continent isn’t covered by ice, and this land is strictly along the coasts, where all the life that is associated with the land mass (i.e. penguins, seals and various species of birds) reside. The other 98% of Antarctica is covered by ice which averages 1.6 km in thickness.
There are no permanent human residents, but anywhere from 1,000 to 5,000 researchers inhabit the research stations scattered across the continent – the largest being McMurdo Station, located on the tip of Ross Island. Beyond a limited range of mammals, only certain cold-adapted species of mites, algaes, and tundra vegetation can survive there.

How many researchers inhabit this cold desert?

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions. 
If you’ve done any traveling at all, you’re likely quite aware that customs and etiquette differ from one culture to another: what may be perfectly innocuous in one place may be hideously offensive in another, and vice-versa. Granted, even if you haven’t traveled at all, you’re probably aware of the fact that certain types of behavior aren’t exactly acceptable in other countries: belching at the table may be a sign of gratitude in some places, but in most areas of North America and Europe, such a display will earn you a fair bit of ire. Whether you plan on traveling to any of the places listed below or just doing business with a foreign client, it’s important to educate yourself on the standards of politesse and etiquette beforehand—the last thing you want to do is offend someone with any ignorant, boorish behavior. Here’s how to be polite in different countries.
When dealing with Japanese clients, be sure to dress fairly conservatively, and make sure that you bow lower than they do upon meeting them. Accept gifts with both hands and open them later, not in front of the giver, and never blow your nose at the dining table. Avoid asking and answering direct questions: it’s better to imply rather than ask, and to answer with vagueness during conversations.
In Mexico, when meeting others, women should initiate handshakes with men, but all people should avoid making too much eye contact; that can be seen as aggressive and belligerent behavior. If sharing a meal with others, keep your elbows off the table and try to avoid burping at all costs. Keep your hands off your hips, and make sure you never make the “okay” sign with your hand: it’s vulgar.
In Kenya, when greeting someone older or of a higher status than yourself, grip their right wrist with your left hand while shaking it; it’s a sign of respect and deference. Do ask questions about their health, family, business etc. before getting to major topics, as skipping these niceties is seen as impolite. If sharing meals, do not begin eating until the eldest male has been served and starts to eat.
Turning down an alcoholic drink is considered terribly offensive in Russia, so it’s a good idea to fortify yourself with some greasy food before heading out for a meal with Russian or Ukrainian clients. Don’t smile at strangers or they’ll think you’re deranged, and when paying for items, place your money on the counter rather than trying to hand it directly to the cashier.

In which country, opening presents right away receiving them is considered not polite?

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions.

   Orchids are unique in having the most highly developed of all blossoms, in which the usual male and female reproductive organs are fused in a single structure called the column. The column is designed so that a single pollination will fertilize hundreds of thousands, and in some cases millions, of seeds, so microscopic and light they are easily carried by the breeze. Surrounding the column are three sepals and three petals, sometimes easily recognizable as such, often distorted into gorgeous, weird, but always functional shapes. The most noticeable of the petals is called the labellum, or lip. It is often dramatically marked as an unmistakable landing strip to attract the specific insect the orchid has chosen as its pollinator. To lure their pollinators from afar, orchids use appropriately intriguing shapes, colors, and scents. At least 50 different aromatic compounds have been analyzed in the orchid family, each blended to attract one, or at most a few, species of insects or birds. Some orchids even change their scents to interest different insects at different times.

   Once the right insect has been attracted, some orchids present all sorts of one-way obstacle courses to make sure it does not leave until pollen has been accurately placed or removed. By such ingenious adaptations to specific pollinators, orchids have avoided the hazards of rampant crossbreeding in the wild, assuring the survival of species as discrete identities. At the same time they have made themselves irresistible to collectors.

Which of the following is a kind of petal?

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions. 
If you’ve done any traveling at all, you’re likely quite aware that customs and etiquette differ from one culture to another: what may be perfectly innocuous in one place may be hideously offensive in another, and vice-versa. Granted, even if you haven’t traveled at all, you’re probably aware of the fact that certain types of behavior aren’t exactly acceptable in other countries: belching at the table may be a sign of gratitude in some places, but in most areas of North America and Europe, such a display will earn you a fair bit of ire. Whether you plan on traveling to any of the places listed below or just doing business with a foreign client, it’s important to educate yourself on the standards of politesse and etiquette beforehand—the last thing you want to do is offend someone with any ignorant, boorish behavior. Here’s how to be polite in different countries.
When dealing with Japanese clients, be sure to dress fairly conservatively, and make sure that you bow lower than they do upon meeting them. Accept gifts with both hands and open them later, not in front of the giver, and never blow your nose at the dining table. Avoid asking and answering direct questions: it’s better to imply rather than ask, and to answer with vagueness during conversations.
In Mexico, when meeting others, women should initiate handshakes with men, but all people should avoid making too much eye contact; that can be seen as aggressive and belligerent behavior. If sharing a meal with others, keep your elbows off the table and try to avoid burping at all costs. Keep your hands off your hips, and make sure you never make the “okay” sign with your hand: it’s vulgar.
In Kenya, when greeting someone older or of a higher status than yourself, grip their right wrist with your left hand while shaking it; it’s a sign of respect and deference. Do ask questions about their health, family, business etc. before getting to major topics, as skipping these niceties is seen as impolite. If sharing meals, do not begin eating until the eldest male has been served and starts to eat.
Turning down an alcoholic drink is considered terribly offensive in Russia, so it’s a good idea to fortify yourself with some greasy food before heading out for a meal with Russian or Ukrainian clients. Don’t smile at strangers or they’ll think you’re deranged, and when paying for items, place your money on the counter rather than trying to hand it directly to the cashier.

The word “innocuous” in the first paragraph is closest in meaning to __________.

Choose the letter A, B, C or D to complete the passage below

What do you do well? What do you enjoy doing? Your answers to these two questions will help you identify your (1) _____. An employer will consider you seriously for a spot when you can show them that you know who you are, what you can offer and which you have studied. Sometimes it is difficult to know what your weaknesses are. Clearly not everyone is equally good (2)_____ everything. You may need to improve yourself and so (3) _____ courses in that field could turn a weakness into strength. You will need to (4) _____ some time on your self-assessment. Your honesty and the desire for self-improvement will lead to (5) _____ in getting the right job. Explore the following seven areas to start to get to know yourself: your aptitude, your skills, your personality, the level of responsibility you feel comfortable with, your interests and your needs.

(5)...................

Fill in each numbered blank with one suitable word or phrase.

Desert biomes are the (1) _____ of all the biomes. In fact, the most important characteristic of a desert is that it receives very little (2) _____. Most deserts receive less than 300 mm a year compared (3) _______ rainforests, which receive over 2,000 mm. That means that the desert only gets 10 percent of the rain that a rainforest gets! The temperature in the desert can (4) _____ drastically from day to night because the air is (5) _____ dry that heat escapes rapidly at night. The daytime temperature averages 38°C (6) _____ in some deserts it can get down to -4°C at night. The temperature also varies greatly depending on the (7) _____ of the desert. Since desert conditions are so severe, the plants that live there need to have (8) _____ to compensate for the lack of water. Some plants, such as cacti, (9) _____ water in their stems and use it very slowly, while others like bushes conserve water by growing few leaves or by having large root systems to gather water or few leaves. Some desert plant species have a short life cycle of a few weeks that (10) _____ only during periods of rain.

(10) _____

Read the following passage and mark the letter A, B, C or D on your answer sheet to indicate the correct answer to each of the questions.
Are you interested in seeing the beautiful fall foliage of New England but tired of traffic jams and overbooked hotels? Then this year forget the crowds in New England and see the beautiful colors of autumn in the Catskills.
These rugged mountains in New York State, just 90 miles northwest of New York City, are famous for the legendary tales of Rip Van Winkle, and more recently for the summer hotels that sprang up in the region during the 1940s, 1950s, and 1960s. Families trying to escape the heat of New York City found the Catskills to be the perfect place to stay for a month or so each summer. By the late 1950s there were over 500 resorts and hotels offering nighttime entertainment as well as all kinds of outdoor activities. Famous comedians like Jackie Gleason, Joan Rivers, and Sid Caesar all got their start touring the hotel clubs here. Since the introduction of air-conditioning and cheaper air travel, however, families have stopped coming to the Catskills in such large numbers, choosing instead more distant locations at different times of the year. Many of the Catskill hotels closed in the 1970s, but some remain and have expanded and changed their facilities to meet the needs of today's visitors.
Currently, there are many activities available to the traveler besides witnessing the changing colors of the leaves. There is an all-organic sheep farm where visitors can see how a traditional sheep farm operates. There are also hundreds of miles of scenic drives in the area. Route 42, for instance, is an excellent site for spotting bald eagles. For more information on vacations in the Catskills, call the Office of Public Information.

The word "rugged" in paragraph 2 could be best replaced by which of the following?

 Choose the word or phrase among A, B, C or D that best fits the blank space in the following passage:

"The Southwestern States of the United States suffered one of the worst droughts in their history from 1931 to 1938. The drought (1)…. the entire country. Few food crops could be grown. Food became (2)…., and prices went up (3)….  the nation. Hundreds of families in the Dust Bowl region had to be moved to farms in other areas with the help of the federal government. In 1944, drought brought great damage to (4)…. all Latin America. The drought moved to Australia and then to Europe, (5)…. it continued throughout the summer of 1945. From 1950 to 1954 in the United States, the Southwest suffered a (6)….. drought Hundreds of cattle ranches had to ship their cattle to other regions because (7)… lands had no grass. The federal government again (8)….. an emergency drought-relief program. It offered farmers (9)…. credit and seed grains (10)… low prices."

9. It offered farmers (9)…. credit 

Read the following passage and mark A, B, C, or D to indicate the correct answer to each of the blanks from 46 to 50.
What make a good souvenir?
On my desk at home, I have a collection of souvenirs; objects that remind me of places I‟ve visited and important events in my life. These objects include a model boat that I saw being carved from a piece of wood on a Caribbean island, a piece of lava that emerged hot from a volcano in the year I was born, and a shell (46)_______ on my favourite childhood beach.
Unlike everything else, from which memory and detail fades, it is as if the longer you hold on to certain objects, the (47)_______ their associations with the past become, and the sharper the recollections that gather around them. They are, (48)_______ , real souvenirs, encapsulations not only of the place, but of your time in the place. But these days, the term “real souvenirs” sounds like a contradiction in terms, and this is because the objects sold to tourists as souvenirs are often cheap mass-produced imports that have nothing to do with the place at all.
It‟s often the (49)_______ that the best souvenirs, like my shell, are found rather than purchased, but browsing for souvenirs can also be a fun holiday activity. But if you are buying souvenirs on holiday this summer,  make sure they (50)_______ the reality test. A good souvenir is not just made in the area where it is bought, it also says something about the culture of that area. It is something made by local people using sustainable local materials, and because you are effectively supporting the local economy, it shouldn't come too cheap, either.
(49).........................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to choose the word or phrase that best fits each of the numbered blanks from 26 to 30.
The joys and tribulations of being a pet owner! During our lifetime most of us have some experience of either owning a pet or being in close contact with someone who does. Is there such a thing as “the ideal pet”? If so what characterizes the ideal pet? Various (26)_______ influence one‟s choice of pet, from your reasons for getting a   pet (27)_______ your lifestyle. For example, although quite a few pets are relatively cheap to buy, the cost of (28)_______ can be considerable. Everything must be taken into account, from food and bedding, to vaccinations and veterinary bills. You must be prepared to spend time on your pet, (29)_______ involves shopping for it, cleaning and feeding it. Pets can be demanding and a big responsibility. Are you prepared to exercise and housetrain an animal or do you prefer a more independent pet? How much spare room do you have? Is it right to lock an energetic animal into a (30)_______ space? Do you live near a busy road which may threaten the life of your pet? Pets such as turtles and goldfish can be cheap and convenient, but if you prefer affectionate pets, a friendly cat or dog would be more appropriate. People get pets for a number of reasons, for company, security or to teach responsibility to children. Pets can be affectionate and loyal and an excellent source of company as long as you know what pet suit you and your lifestyle.
(28).....................

Choose the letter A, B, C or D to answer these following questions:
In terms of sheer size, the Antarctic Desert is the largest desert on Earth, measuring a total of 13.8 million square kilometers. Antarctica is the coldest, windiest, and most isolated continent on Earth, and is considered a desert because its annual precipitation can be less than 51 mm in the interior.
 It’s covered by a permanent ice sheet that contains 90% of the Earth’s fresh water. Only 2% of the continent isn’t covered by ice, and this land is strictly along the coasts, where all the life that is associated with the land mass (i.e. penguins, seals and various species of birds) reside. The other 98% of Antarctica is covered by ice which averages 1.6 km in thickness.
There are no permanent human residents, but anywhere from 1,000 to 5,000 researchers inhabit the research stations scattered across the continent – the largest being McMurdo Station, located on the tip of Ross Island. Beyond a limited range of mammals, only certain cold-adapted species of mites, algaes, and tundra vegetation can survive there.

Which species of animals can survive in Antarctic desert?

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
    Although noise, commonly defined as unwanted sound, is a widely recognized form of pollution, it is very difficult to measure because the discomfort experienced by different individuals is highly subjective and, therefore, variable. Exposure to lower levels of noise may be slightly irritating, whereas exposure to higher levels may actually cause hearing loss. Particularly in congested urban areas, the noise produced as a byproduct of our advancing technology causes physical and psychological harm, and detracts from the quality of life for those who are exposed to it.
    Unlike the eyes, which can be covered by the eyelids against strong light, the ear has no lid, and is, therefore, always open and vulnerable; noise penetrates without protection. Noise causes effects that the hearer cannot control and to which the body never becomes accustomed. Loud noises instinctively signal danger to any organism with a hearing mechanism, including human beings. In response, heartbeat and respiration accelerate, blood vessels constrict, the skin pales, and muscles tense. In fact, there is a general increase in functioning brought about by the flow of adrenaline released in response to fear, and some of these responses persist even longer than the noise, occasionally as long as thirty minutes after the sound has ceased.
    Because noise is unavoidable in a complex, industrial society, we are constantly responding in the same way that we would respond to danger. Recently, researchers have concluded that noise and our response may be much more than an annoyance. It may be a serious threat to physical and psychological health and well-being, causing damage not only to the ear and brain but also to the heart and stomach. We have long known that hearing loss is America‟s number one nonfatal health problem, but now we are learning that some of us with heart disease and ulcers may be victims of noise as well. Fetuses exposed to noise tend to be overactive, they cry easily, and they are more sensitive to gastrointestinal problems after birth. In addition, the psychic effect of noise is very important. Nervousness, irritability, tension, and anxiety increase affecting the quality of rest during sleep, and the efficiency of activities during waking hours, as well as the way that we interact with each other.

It can be inferred from the passage that the eye ___.

Read the following passage and choose the correct answer in each sentence.
The British public is excited about the opening of Aarhus Clothing's first UK-based store. The Danish company has gained a reputation for achieving consistently high rates of customer — 139 —. It quickly became a well-known brand in its home country. — 140 —.
Aarhus Clothing launched its first German store two years ago, after which the company quickly moved into Belgium and the Netherlands. With the inauguration of a flagship store on London’s Oxford Street next month, the company hopes to stand out in the — 141 — UK market.
Designer Mads Jensen told reporters, “Our products have been sought after in Europe for many years now because they are simple and — 142 —. As they are basic and long-lasting, we expect them to be just as popular in the UK.”

142................

Read the following passage and mark the letter A, B, C or D to indicate the correct answer to each of the questions.

Although I left university with a good degree, I suddenly found that it was actually quite hard to find a job. After being unemployed for a few months, I realized I had to take the first thing that came along or I'd be in serious financial difficulties. And so, for six very long months, I became a market research telephone interviewer.

I knew it wasn't the best company in the world when they told me that I'd have to undergo three days of training before starting work, and that I wouldn't get paid for any of it. Still, I knew that the hourly rate when I actually did start full time would be a lot better than unemployment benefit, and I could work up to twelve hours a day, seven days a week if I wanted. So, I thought of the money I'd earn and put up with three days of unpaid training. Whatever those three days taught me - and I can't really remember anything about them today - I wasn't prepared for the way I would be treated by the supervisors.

It was worse than being at school. There were about twenty interviewers like myself, each sitting in a small, dark booth with an ancient computer and a dirty telephone. The booths were around the walls of the fifth floor of a concrete office block, and the supervisors sat in the middle of the room, listening in to all of our telephone interviews. We weren't allowed to talk to each other, and if we took more than about two seconds from ending one phone call and starting another, they would shout at us to hurry up and get on with our jobs. We even had to ask for permission to go to the toilet. I was amazed how slowly the day went. Our first break of the day came at eleven o'clock, two hours after we started. I'll always remember that feeling of despair when I would look at my watch thinking, 'It's must be nearly time for the break', only to find that it was quarter to ten and that there was another hour and a quarter to go. My next thought was always, 'I can't believe I'm going to be here until nine o'clock tonight.'

The most frightening aspect of the job was that I was actually quite good at it. 'Oh, no!' I thought.

‘Maybe I'm destined to be a market researcher for the rest of my life.' My boss certainly seemed to think so. One day - during a break, of course - she ordered me into her office. 'Simon,' she said, 'I'm promoting you. From tomorrow, you're off telecoms and onto credit card complaints. I'm sure you can handle it. There's no extra pay, but it is a very responsible position.'

Three weeks later, I quit. It was one of the best decisions I've ever made.

The writer had doubts about the company when ____.