Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrases that best fits each of the numbered blanks.
HOW TO AVOID MISCOMMUNICATION IN THE WORKPLACE
As a small-business owner, you can avoid many problems simply by improving communication in your office. By clarifying everyone's expectations and roles, you'll help to (46)............ greater trust and increase productivity among employees. Here are a few tips for doing so.
Practice active listening. The art of active listening includes (47)........ close attention to what another person is saying, then paraphrasing what you've heard and repeating it back. Concentrate (48)............ the conversation at hand and avoid unwanted interruptions (cell phone calls, others walking into your office, etc.). Take note of how your own experience and values may color your perception.
Pay attention to non-verbal cues. We don't communicate with words alone. Every conversation comes with a host of non-verbal cues -  facial  expressions,  body language,  etc.  -  that  may (49)......... contradict  what  we're saying.  Before addressing a staff member or (50).............. a project conference, think carefully about your tone of voice, how you make eye contact, and what your body is "saying." Be consistent throughout. Be clear and to the point. Don't cloud instructions or requests with irrelevant details, such as problems with past projects or issues with long-departed personnel. State what you need and what you expect. Ask, "Does anyone have any questions?" Demonstrate that you prefer questions up-front as opposed to misinterpretation later on.

(47).....................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
There is a common expression in the English language referring to a blue moon. When people say that something happens “only once in a blue moon,” they mean that it happens only very rarely, once in a great while. This expression has been around for at least a century and a half; there are references to this expression that date from the second half of the nineteenth century. (5) The expression “a blue moon” has come to refer to the second full moon occurring in any given calendar month. A second full moon is not called a blue moon because it is particularly blue or is any different in hue from the first full moon of the month. Instead, it is called a blue moon because it is so rare. The moon needs a little more than 29 days to complete the cycle from full moon to full moon. Because every month except February has more than 29 days, every month will have at least one full moon (except February, which will have a full moon unless there is a full moon at the very end of January and another full moon at the very beginning of March). It is on the occasion when a given calendar month has a second full moon that a blue moon occurs. This does not happen very often, only three or four times in a decade. The blue moons of today are called blue moons because of their rarity and not because of their color; however, the expression “blue moon” may have come into existence in reference to unusual circumstances in which the moon actually appeared blue. Certain natural phenomena of gigantic proportions can actually change the appearance of the moon from Earth. The eruption of the Krakatao volcano in 1883 left dust particles in the atmosphere, which clouded the sun and gave the moon a bluish tint. This particular occurrence of the blue moon may have given rise to the expression that we use today. Another example occurred more than a century later. When Mount Pinatubo erupted in the Philippines in 1991, the moon again took on a blue tint.

According to the passage, the moon actually looked blue

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
Because the low latitudes of the Earth, the areas near the equator, receive more heat than the latitudes near the poles, and because the nature of heat is to expand and move, heat is transported from the tropics to the middle and high latitudes. Some of this heat is moved by winds and some by ocean currents, and some gets stored in the atmosphere in the form of latent heat. The term “latent heat” refers to the energy that has to be used to convert liquid water to water vapor. We know that if we warm a pan of water on a stove, it will evaporate, or turn into vapor, faster than if it is allowed to sit at room temperature. We also know that if we hang wet clothes outside in the summertime, they will dry faster than in winter, when the temperature is lower. The energy used in both cases to change liquid water to water vapor is supplied by heat - supplied by the stove in the first case and by the Sun in the latter case. This energy is not lost. It is stored as vapor in the atmosphere as latent heat. Eventually, the water stored as vapor in the atmosphere will condense to liquid again, and the energy will be released to the atmosphere.
In the atmosphere, a large portion of the Sun’s incoming energy is used to evaporate water, primarily in the tropical oceans. Scientists have tried to quantify this proportion of the Sun’s energy. By analyzing temperature, water vapor, and wind data around the globe, they have estimated the quantity to be about 90 watts per square meter, or nearly 30 percent of the Sun’s energy. Once this latent heat is stored within the atmosphere, it can be transported, primarily to higher latitudes, by prevailing, large - scale winds. Or it can be transported vertically to higher levels in the atmosphere, where it forms clouds and subsequent storms, which then release the energy back to the atmosphere.

The word “marked” in the first paragraph is closest in meaning to     .

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrases that best fits each of the numbered blanks.
When I was at school, sports day was the highlight of the year. Let me set the scene. First of all, on sports day, it  was  always  bound (1)...... rain. Sunny weather? No such luck. Despite the previous two months of soaring temperatures, as likely as not, on the morning of the games, The temperature  would plummet. So, imagine  a hundred (2)........ small children, dressed in tight shorts and thin vests, shivering in the cold, unaware of the heartbreak that lies in store for them. Swept up by the excitement and desperate to win, tempers soon get frayed. One girl finds herself disqualified from the egg and spoon race despite giving it everything she’s got, and another boy, (3)......... jealous of the winner of the sack race, makes the mistake of being rude to him within earshot of the teachers. Scores of tiny children, bitterly disappointed at tasting defeat for the first time, break down and cry. Twenty years on, I’m certainly not (4)......... any young, but I do have some really lasting (5)............. _of those days at school!
(5)...........................

Choose the best answer:
They __________ the project “Environmental preservation” at this time next Tuesday.

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks.
                   The texting pigeons
Not everybody recognizes the benefits of new developments in communnicatons technology. Indeed, some people fear that text messaging may actually be having a negative (11).....on your people’s communication and language skills, especially when we hear that primary school children may be at rick of becoming addicted to the habit. So widespread has texting become, however, that even pigeons have started doing it. (12)........ , in this case, it’s difficult to view the results as anything but positive.
Twenty of the birds are about to take to the skies with the task of measuring air pollution, each (13)................with sensor equipment and a mobile phone. The readings made by the sensors will be automatically converted into text messages and beamed to the Internet – (14)...............they will appear on a dedicated ‘pigeon blog’. The birds will also each have a GPS receiver and a camera to capture aerial photos, and researchers are building a tiny ‘pigeon kit’ containing all these gadgets. Each bird will carry these in a miniature backpack, (15)............ , that is, from the camera, which will hang around its neck.
 The data the pigeons text will be displayed in the form of an interactive map, which will provide local residents with up-to-the-minute information on thir local air quality.
(15)....................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
In the North American colonies, red ware, a simple pottery fired at low temperatures, and stone ware, a strong, impervious grey pottery fired at high temperatures, were produced from two different native clays. These kinds of pottery were produced to supplement imported European pottery. When the American Revolution (1775-1783) interrupted the flow of the superior European ware, there was incentive for American potters to replace the imports with comparable domestic goods. Stoneware, which had been simple utilitarian kitchenware, grew increasingly ornate throughout the nineteenth century, and in addition to the earlier scratched and drawn designs, threedimensional molded relief decoration became popular. Representational motifs largely replaced the earlier abstract decorations. Birds and flowers were particularly evident, but other subjects---lions, flags, and clipper ships---are found. Some figurines, mainly of dogs and lions, were made in this medium. Sometimes a name, usually that of the potter, was die-stamped onto a piece.
As more and more large kilns were built to create the high-fired stoneware, experiments revealed that the same clay used to produce low-fired red ware could produce a stronger, paler pottery if fired at a hotter temperature. The result was yellow ware, used largely for serviceable items; but a further development was Rockingham ware---one of the most important American ceramics of the nineteenth century. (The name of the ware was probably derived from its resemblance to English brown-glazed earthenware made in South Yorkshire.) It was created by adding a brown glaze to the fired clay, usually giving the finished product a mottled appearance. Various methods of spattering or sponging the glaze onto the ware account for the extremely wide variations in color and add to the interest of collecting Rockingham. An advanced form of Rockingham was flint enamel, created by dusting metallic powders onto the Rockingham glaze to produce brilliant varicolored streaks.
Articles for nearly every household activity and ornament could be bought in Rockingham ware: dishes and bowls, of course; also bedpans, foot warmers, cuspidors, lamp bases, doorknobs, molds, picture frames, even curtain tiebacks. All these items are highly collectible today and are eagerly sought. A few Rockingham specialties command particular affection among collectors and correspondingly high prices.

How did yellow ware achieve its distinctive color?

Read the following passage and mark the letter A, B, C or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks
The Gerneral Cerificate of Secondary Education or the GCSE excaminations for short are the standard school-leaver qualifications taken by virually all UK students in the May and June following their 16th birthday. If you come to a UK (25)...... school before you (26)....... the age of 16, you will study towards GCSE excaminationin up to 12 subjects. Some subjects are compulory, including English and matchematics, and you can select (27)......._ , such as music,  drama, geography and history from a series of options. GCSEs provide a good all-round education (28)......... you can build (29)............. at colleage and eventually at university
(28)................................. 
 

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrases that best fits each of the numbered blanks.
HOW TO AVOID MISCOMMUNICATION IN THE WORKPLACE
As a small-business owner, you can avoid many problems simply by improving communication in your office. By clarifying everyone's expectations and roles, you'll help to (46)............ greater trust and increase productivity among employees. Here are a few tips for doing so.
Practice active listening. The art of active listening includes (47)........ close attention to what another person is saying, then paraphrasing what you've heard and repeating it back. Concentrate (48)............ the conversation at hand and avoid unwanted interruptions (cell phone calls, others walking into your office, etc.). Take note of how your own experience and values may color your perception.
Pay attention to non-verbal cues. We don't communicate with words alone. Every conversation comes with a host of non-verbal cues -  facial  expressions,  body language,  etc.  -  that  may (49)......... contradict  what  we're saying.  Before addressing a staff member or (50).............. a project conference, think carefully about your tone of voice, how you make eye contact, and what your body is "saying." Be consistent throughout. Be clear and to the point. Don't cloud instructions or requests with irrelevant details, such as problems with past projects or issues with long-departed personnel. State what you need and what you expect. Ask, "Does anyone have any questions?" Demonstrate that you prefer questions up-front as opposed to misinterpretation later on.

(46).....................

Read the passage and decide whether the statement is true or false.

The Owners of the "News”

The role of the media is essentially defined by the manipulation of information-oriented towards the control of "public opinion", but their goals are not social as described in the mythology of "journalistic objectivity".

The famous ethical flags of journalism: fairness, objectivity and freedom of expression, are nothing more than myths concealing the billionaire media business that moves daily market information on a global scale. The process of manufacturing and distributing information is not motivated by the need to "inform" but by the capitalist need to sell news. To do this, the media, like any capitalist company, generates massive consumer needs in society and plots information strategies aimed at encouraging business growth, positioning themselves in order to successfully compete in the market.

First, information is a commodity to produce economic returns like any other commercial product offered in the capitalist market. In functional terms (and beyond the legend that is produced around it) the newspaper businesses are not guided by social purposes but for the pursuit of economic gain. Secondly, in the light of the strategic nature of the communication function to develop from the point of view of preservation of the "governance", system the media is a key tool for the control and manipulation of the economic, political and social processes.

In the news business, like any business venture, the media only works for those who can pay for their "informative" services. This is why a relationship of mutual survival between the media, governments and major economic groups exists. These groups decide what is news and what is not and use this strategy to control political, economic and social trends.

True or False:

According to the article, the main objective of the media is the distribution of information.

Read the following passage and mark the letter A, B, C or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks
Water is necessary for life. People can live only a few days (44)........  it. Yet nearly 25 million   people die each year because of it. Both industrial nations and less-developed countries are worried about the (45).................... and quantity of water in the world.
Even though people, animals, agriculture, and industry use a lot of water, there is more than enough on the Earth. Water covers about three-fourths of the Earth's surface. However, 97.4 percent of it is salt water. Three-fourths of the Earth's fresh water is frozen in glaciers and in the great polar ice caps. Most of the water we use (46)................     from rivers, lakes, and the atmosphere. Less than one percent of the Earth's water is usable, and we use it over and over again.
One of the (47)......... about water is distribution. Water is not always distributed where the large (48)..........centers are. Some regions get enough rain, but it is all in one or two short rainy seasons.

(46)................................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
In the twentieth - century, people depend on unlimited energy to power their everyday lives. A wide range of energy-run devices and modern conveniences are taken for granted, and although it may seem that we will never be in danger of living without those conveniences, the fact is that many supplies of energy are dwindling rapidly. Scientists are constantly searching for new sources of power to keep modern society running. Whether future populations will continue to enjoy the benefits of abundant energy will depend on the success of this search.
Coal, oil, and natural gas supply modern civilization with most of its power. However, not only are supplies of these fuels limited, but they are a major source of pollution. If the energy demands of the future are to be met without seriously harming the environment, existing alternative energy sources must be improved or further explored and developed. These include nuclear, water, solar, wind, and geothermal power, as well as energy from new, nonpolluting types of fuels. Each of these alternatives, however, has advantages and disadvantages.
Nuclear power plants efficiently produce large amounts of electricity without polluting the atmosphere; however, they are costly to build and maintain, and they pose the daunting problem of what to do with nuclear waste. Hydroelectric power is inexpensive and environmentally safe, but impractical for communities located far from moving water. Harnessing energy from tides and waves has similar drawbacks. Solar power holds great promise for the future but methods of collecting and concentrating sunlight are as yet inefficient, as are methods of harnessing wind power.
Every source of energy has its disadvantages. One way to minimize them is to use less energy. Conservation efforts coupled with renewable energy resources, such as a combination of solar, water, wind, and geothermal energy and alternative fuels, such as alcohol and hydrogen, will ensure supplies of clean, affordable energy for humanity's future.

Which of the following can be inferred from the passage?

Choose the correct answer  A, B, C or D to the blank space in the following passage:

"If you want to (1)…… your best in an exam, you should be relaxed and so one of the best things to do is to take regular (2)….. even if they are only for a few minutes. During revision time, you (3)….. take some time off to go for a walk or play your (4)…..  sport. It is a mistake to (5)….. up all physical activity. Exercise can (6)…. you to relax. You should (7)….  at least twenty minutes doing something different every day. Parents don’t like it when their teenage children spend (8)…..  on the phone, but, in fact, (9)…. to a friend is very good for you; parents think that children are (10)…. time and money; but research says talking to friends gives you a chance to relax, and this will make the time you spend studying more effective."

10. parents think that children are (10)…. time and money; 

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
The main difference between urban growth in Europe and in the American colonies was the slow evolution of cities in the former and their rapid growth in the latter. In Europe they grew over a period of centuries from town economies to their present urban structure. In North America, they started as wilderness communities and developed to mature urbanism’s in little more than a century.
In the early colonial day in North America, small cities sprang up along the Atlantic Coastline, mostly in what are now New America, small cities sprang up along the Atlantic United States and in the lower Saint Lawrence valley in Canada. This was natural because these areas were nearest England and France, particularly England, from which most capital goods (assets such as equipment) and many consumer goods were imported Merchandising establishments were, accordingly, advantageously located in port cities from which goods could be readily distributed to interior settlements. Here, too, were the favored locations for processing raw materials prior to export. Boston, Philadelphia, New York, Montreal, and other cities flourished, and, as the colonies grew, these cities increased in importance.
This was less true in the colonial South, where life centered around large farms, known as plantations, rather than around towns, as was the case in the areas further north along the Atlantic coastline. The local isolation and the economic self-sufficiency of the plantations were antagonistic to the development of the towns. The plantations maintained their independence because they were located on navigable streams and each had a wharf accessible to the small shipping of that day. In fact, one of the strongest factors in the selection of plantation land was the desire to have it front on a water highway.
When the United States became an independent nation in 1776, it did not have a single city as large as 50,000 inhabitants, but by 1820 it had a city of more than 10,000 people, and by 1880 it had recorded a city of over one million. It was not until after 1823, after the mechanization of the spinning and weaving industries, that cities started drawing young people away from farms. Such migration was particularly rapid following the Civil War (1861-1865).

What does the passage mainly discuss?

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
The term "Hudson River school" was applied to the foremost representatives of nineteenth–century North American landscape painting. Apparently unknown during the golden days of the American landscape movement, which began around 1850 and lasted until the late 1860's, the Hudson River school seems to have emerged in the 1870's as a direct result of the struggle between the old and the new generations of artists, each to assert its own style as the representative American art. The older painters, most of whom were born before 1835, practiced in a mode often self–taught and monopolized by landscape subject matter and were securely established in and fostered by the reigning American art organization, the National Academy of Design. The younger painters returning home from training in Europe worked more with figural subject matter and in a bold and impressionistic technique; their prospects for patronage in their own country were uncertain, and they sought to attract it by attaining academic recognition in New York. One of the results of the conflict between the two factions was that what in previous years had been referred to as the "American", "native", or, occasionally, "New York" school–the most representative school of American art in any genre–had by 1890 become firmly established in the minds of critics and public alike as the Hudson River school.
The sobriquet was first applied around 1879. While it was not intended as flattering, it was hardly inappropriate. The Academicians at whom it was aimed had worked and socialized in New York, the Hudson's port city, and had painted the river and its shores with varying frequency. Most important, perhaps, was that they had all maintained with a certain fidelity a manner of technique and composition consistent with those of America's first popular landscape artist, Thomas Cole, who built a career painting the Catskill Mountain scenery bordering the Hudson River. A possible implication in the term applied to the group of landscapists was that many of them had, like Cole, lived on or near the banks of the Hudson. Further, the river had long served as the principal route to other sketching grounds favored by the Academicians, particularly the Adirondacks and the mountains of Vermont and New Hampshire.

According to the passage, what was the function of the National Academy of Design for the painters born before 1835?

We appreciate your feedback regarding Medusa Airways’ flight 859, which was scheduled to depart at 9:35 A.M. on 19 February. We are sorry that this flight ---139---. We have decided to compensate you for the---140---. We have refunded the unused portion of your ticket, valued at $410. Also, we will reimburse the $200 you paid in hotel charges resulting  ---141---  the disruption.---142---. 

140......................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
In 1826, a Frenchman named Niépce needed pictures for his business. He was not a good artist, so he invented a very simple camera. He put it in a window of his house and took a picture of his yard. That was the first photograph.
The next important date in the history of photography was 1837. That year, Daguerre, another Frenchman, took a picture of his studio. He used a new kind of camera and a different process. In his pictures, you could see everything clearly, even the smallest details. This kind of photograph was called a daguerreotype.
Soon, other people began to use Daguerre's process. Travelers brought back daguerreotypes from all around the world. People photographed famous buildings, cities, and mountains.
In about 1840, the process was improved. Then photographers could take pictures of people and moving things. The process was not simple and photographers had to carry lots of film and processing equipment. However, this did not stop photographers, especially in the United States. After 1840, daguerreotype artists were popular in most cities.
Matthew Brady was one well-known American photographer. He took many portraits of famous people. The portraits were unusual because they were lifelike and full of personality. Brady was also the first person to take pictures of a war. His 1862 Civil War pictures showed dead soldiers and ruined cities. They made the war seem more real and more terrible.
In the 1880s, new inventions began to change photography. Photographers could buy film ready- made in rolls, instead of having to make the film themselves. Also, they did not have to process the film immediately. They could bring it back to their studios and develop it later. They did not have to carry lots of equipment. And finally, the invention of the small handheld camera made photography less expensive. With a small camera, anyone could be a photographer. People began to use cameras just for fun.
They took pictures of their families, friends, and favorite places. They called these pictures "snapshots".
Documentary photographs became popular in newspapers in the 1890s. Soon magazines and books also used them. These pictures showed true events and people. They were much more real than drawings.
Some people began to think of photography as a form of art. They thought that photographycould do more than show the real world. It could also show ideas and feelings, like other art forms.

As mentioned in the passage, photography can     .

Read the following passage and mark A, B, C, or D to indicate the correct answer to each of the blanks.
                           EXAM ADVICE
In Part Three of the Speaking Section you work together with a partner. You have to do a (16)...... task which usually lasts about 3 minutes. One possible task is “problem solving”, which means you have to look at some (17).......... information and then discuss the problem with your partner. You may be shown photos, drawings, diagrams, maps, plans, advertisements or computer graphics and it  is (18)......... that you study them carefully. If necessary, check you know exactly what to do by politely asking the examiner to repeat the instruction or make them clearer.
While you are doing the task, the examiner will probably say very little and you should ask your partner questions and make (19)..........if he or she is not saying much. If either of you have any real difficulties, the examiner may decide to step in and help. Normally, however, you will find plenty to say, which helps the assessor to give you a fair mark. This mark depends on your success in doing the task by competing with your partner, which includes taking (20)............... in giving opinions and replying appropriately, although in the end it may be possible to “agree to disagree”.

(16)............................

Read the passage and choose the best answer.

Instagram was founded by Kevin Systrom and Mike Krieger in October 2010. Systrom and Krieger initially wanted to create an application for mobile photography called Burbn, but upon developing their idea further, they found that it was too similar to the existing search-result app called Foursquare. They tweaked their original idea until they came up with a photo-sharing app. The name “Instagram” is a combination of “instant camera” and “telegram.”

From the outset, Instagram proved extremely popular. Only two months after its launch, it achieved a million users and reached ten million users in its first year. The simple idea of sharing photos in a social media setting appealed to a wide variety of phone users. As time went on, Systrom and Krieger began making a series of technology-related improvements to the app —making it compatible with Android and Windows phones, for example - as well as improving the user experience. In January 2011, it added hashtags, offering users the ability to find posts and people related to common interests. As Instagram grew into one of the most popular apps in the world, tech titans took notice. In 2012, Facebook purchased Instagram for one billion dollars.

In November 2012, Instagram launched web versions of user profiles, giving desktop users the ability to access Instagram profiles. However, the website profile launch retained limited functionality and lacked a search bar; the feature was redesigned in 2015. Instagram also began allowing the upload of non-square photos to the app in August 2015, a notable shift from the look and feel of the app since its inception. Rather than cropping down larger photos to a neat square, users could upload any photo of any dimension to share with friends and followers.

In March 2016, Instagram changed the nature of its news feed, the place where users scroll through newly-posted photos from those they follow, from chronological to algorithmic. “Algorithmic” means that Instagram uses computer algorithms and artificial intelligence to make “decisions” on what its data predicts you’ll like best. While this decision was met with backlash at first, it was made in order to prevent users from missing important posts from friends and family that might have gone unnoticed with a standard chronological timeline approach. Later in 2016, the app underwent major aesthetic changes; the app itself revamped to a black-and-white theme, while the app icon changed to a whimsical rainbow-colored design.

Today, Instagram boasts 800 million users. Every day, 55 million photos are uploaded and 1.2 billion likes are recorded.

What is implied in the fourth paragraph?

Garden Shade creates tree landscapes and hedges to suit every garden, no matter the size. Our designs have ---131--- small urban gardens as well as large-scale projects commissioned by architects and property developers. ---132---. However, no single nursery can offer trees of all species and sizes. That is why Garden Shade has developed close relationships with many specialist growers
---133--- to provide us with the trees we need. Such resources give us the variety necessary to complete any ---134---. In other words, whatever your landscape design dream, we can make it happen.

131.................

With Global Strength Gym's 30-day trial period, you get the opportunity to try out our classes, equipment, and facilities.---131---. It's completely risk-free! To sign up, we require your contact information and payment details, but you will only be charged if you are a member for---132--- 30 days. If you decide within this time that you no longer want to be a member of Global Strength, ---133--- visit our Web site at www.gsgym.com. On the Membership page, elect to ---134--- your membership and enter the necessary information. It's that easy!

131......................