Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks.

Imagine you are buying an apple in a supermarket. Which do you choose, one with a small bro or one without? Be honest - you'd go for the apple (1) _________looks perfect. Supermarkets do this too on a much larger scale when buying fruit and vegetables from farmers. And what (2) ______of the on with marks on them? They are thrown away. So are the ones that are a funny shape or size.

(3) _______ reason for waste is that people buy more food than they can eat and supermarkets de everything they can to encourage this, for example with offers like 'Buy one, get one free'. Developed countries waste about 650 million tons of food each year and so do developing countries. (4) _____the waste happens for very different reasons. As the world's population grows, this problem will only (5) _________ so we need to take action urgently.

(Adapted from Navigate)

(4) ________

Read the following passage and choose the best answer for each blank.

AUDIOBOOKS - BOOKS ON CASSETTE

In the modern world, there is a wealth of leisure activities to choose from. Entertainment industries (26)________ for your leisure time. You can watch TV, listen to music, go to an art gallery or concert or, of course, read a book. Sometimes it seems that reading is (27)________because, even if you're a fast reader, it can take a (28)________amount of time to finish a novel, for example. But in the (29)________world, time is something that can be in short supply. Book publishers haven't been (30)________to realise this and are now selling a product which needn't (31)________as much of your time but still tells you an excellent story. The new product is the audiobook -cassette recordings of shortened novels, often read by well-known personalities or the authors themselves. Audiobooks are (32)________new but people are becoming more aware of them and sales are increasing all the time. One of the attractions of audiobooks is that they're (33)________listening to the radio. You can listen to what you want when you want, and you won't ever (34)________anything. Much of their appeal lies in their flexibility. They (35)________you to do other things while you're listening, such as driving or doing the housework. For some people, audiobooks can be a much more enjoyable way of gaining knowledge than reading.

(31)________

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks. 
     The next time you are watching a film and you see one of the characters jumping out of a plane, falling off a horse, or being blown through a window - spare a (23) ______ for the stunt artist. Lots of people think that stunt artists are just "extras" who play small, unimportant parts in films and television. Nothing could be further from the truth. 
     A stunt artist must combine the skills of an actor with the physical abilities of a first- (24) _____________ athlete. He or she must be extremely fit, and highly trained in a number of activities like scuba-diving, horse riding, martial arts or parachuting. 
It is not easy to get started in a career as a stunt performer. Film and television producers look for experience and proven ability, as it is unlikely that they will take on a complete newcomer. However, because of the (25) ____________ of their profession, stunt artists tend to retire early. This means that new performers must be employed, or there will be no one to take (26) ______________ when the present generation quits. 
      Even when a stunt artist becomes well-known, the work is not regular. It may sometimes be necessary to travel to the other side of the world for a job which involves long hours and great physical danger. It is not a glamorous occupation either. Unlike the famous actors for (27) ____________ they sometimes risk their lives, few stunt artists are recognized in the street by adoring fans. 

This means that new performers must be employed, or there will be no one to take (26) ______________ when the present generation quits. 

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions.

   Mickey Mantle was one of the greatest baseball players of all time. He played for the New York Yankees in their years of glory. From the time Mantle began to play professionally in 1951 to his last year in 1968, baseball was the most popular game in the United States. For many people, Mantle symbolized the hope, prosperity, and confidence of America at that time.

   Mantle was a fast and powerful player, a “switch-hitter” who could bat both right-handed and lefthanded. He won game after game, one World Series championship after another, for his team. He was a wonderful athlete, but this alone cannot explain America’s fascination with him.

   Perhaps it was because he was a handsome, red-haired country boy, the son of a poor miner from Oklahoma. His career, from the lead mines of the West to the heights of success and fame, was a fairy-tale version of the American dream. Or perhaps it was because America always loves a “natural”: a person who wins without seeming to try, whose talent appears to come from an inner grace. That was Mickey Mantle.

   But like many celebrities, Mickey Mantle had a private life that was full of problems. He played without complaint despite constant pain from injuries. He lived to fulfill his father’s dreams and drank to forget his father’s early death.

   It was a terrible addiction that finally destroyed his body. It gave him cirrhosis of the liver and accelerated the advance of liver cancer. Even when Mickey Mantle had turned away from his old life and warned young people not to follow his example, the destructive process could not be stopped. Despite a liver transplant operation that had all those who loved and admired him hoping for a recovery, Mickey Mantle died of cancer at the age of 63.

The word “this” in paragraph 2 refers to ______.

Read the following the passage and mark the letter A, B, C or D on your answer sheet to indicate the correct word or phrasethat best fits each of the numbered blanks from 31 to 35.
From the next year, every student in their final rear at our school will study for a compulsory Diploma of Practical Achievement. This will be in addition to the normal examinations. Up to now, the course has been optional, but from now on every student must (31)        it.
The aim is to (32)   students with "life skills", which the Diploma divides into eight categories. These cover a range of things relevant to life beyond school, from sending an e-mail to giving presentation  to  an  audience.  Under  the  heading     "survival",  (33)      ,  students   can learn  car mainternance, first aid and cooking. We have discovered that many students cannot do simple things such as mend a puncture or boil an egg. At the other extreme, the Diploma includes such things as how to design a webpage and how to cope if someone has a heart attack. It has been called a " Diploma in Common Sense".
On the course, students will not be taught in the traditional (34)  
  , but rather will be guided and encouraged to do things for themselves. This is above all a practical "hand-on" course. To a greater or lesser extent, good schools have always tried to (35)        these skills. Unfortunately, students have not always shown much interest because such skills are not directly related to passing exams for higher education. We hope this will change now that we have a proper course that will lead to a recognised diploma.
(31)..................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions.

Machines already perform a lot of tasks that were usually done by humans, such as building cars, doing complex calculations, and even marking exam papers. But now it seems that ever more intelligent machines are straying into areas where we never envisaged they would go. We have always taken pride in having a unique kind of intelligence that machines could never match, one which allows us to think of new ideas and produce creative and artistic works. But it seems that even here, computers are lining up to compete with us.

Machines can easily be trained to do the physical work of producing art. About ten years ago, a painting robot known as e-David was created at a university in Germany. And recently in New York, the painting ‘Portrait of Edmond de Belamy' has been auctioned for nearly half a million dollars. What made it a bit unusual was that the idea, and the image itself, was produced entirely by a computer. A group of young French artists gave instructions to the computer, aiming simply to show that computers can be creative.

Some artists are now working with computers to produce a new kind of art. Computer-generated works of art are certainly interesting, and make us think about the limits of what machines can and cannot do. But not everyone would accept that they qualify as art. Some enthusiasts would argue they do, and the collectors willing to pay high prices for these works would suggest there is definitely a market for computer art. Others, however, would disagree.

Many 'real' artists would claim that art is an expression of human intelligence and human emotions. More importantly, it is about a desire to communicate with other people. These things, they argue, are part of being human and can never be produced by a machine.

(Adapted from Formula-Exam Trainer)

According to paragraph 2, the painting Portrait of Edmond de Belamy ______.

BASKETBALL
1. Although he created the game of basketball at the YMCA in Springfield, Massachusetts, Dr. James A Naismith was a Canadian. Working as a physical education instructor at the International YMCA, now Springfield College, Dr. Naismith noticed a lack of interest in exercise among students during the wintertime. The new England winters were fierce, and the students balked at participating in outdoor activities. Naismith determined a fast-moving game that could be played indoors would fill a void after the baseball and football seasons had ended.
2. First, he attempted to adapt outdoor games such as soccer and rugby to indoor play, but he soon found them unsuitable for confined areas. Finally, he determined that he would have to invent a game.
3. In December of 1891, Dr. Naismith hung two old peach baskets at either end of the gymnasium at the school, and, using a soccer ball and nine players on each side, organized the first basketball game. The early rules allowed three points for each basket and made running with the ball violation. Every time a goal was made, someone had to climb a ladder to retrieve the ball.
4. Nevertheless, the game became popular. In less than a year, basketball was being played in both the United States and Canada. Five years later, a championship tournament was staged in New York City, which was won by the Brooklyn Central YMCA.
5. The teams had already been reduced to seven players, and five became standard in  1897 season. When basketball was introduced as a demonstration sport in the 1904 Olympic Games in St. Luis, it quickly spread throughout the world. In 1906, a metal hoop was used for the first time to replace the basket, but the name basketball has remained.

The word "fierce" in paragraph 1 is closest in meaning to

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the following questions.

Let children learn to judge their own work. A child learning to talk does not learn by being corrected all the time. If corrected too much, he will stop talking. He notices a thousand times a day the difference between the language he uses and the language those around him use. Bit by bit, he makes the necessary changes to make his language like other people's. In the same way, children learn all the other things they learn to do without being taught - to talk, run, climb, whistle, ride a bicycle - compare their own performances with those of more skilled people, and slowly make the needed changes. But in school we never give a child a chance to find out his mistakes for himself, let alone correct them. We do it all for him. We act as if we thought that he would never notice a mistake unless it was pointed out to him, or correct it unless he was made to. Soon he becomes dependent on the teacher. Let him do it himself. Let him work out, with the help of other children if he wants it, what this word says, what the answer is to that problem, whether this is a good way of saying or doing this or not.

     If it is a matter of right answers, as it may be in mathematics or science, give him the answer book. Let him correct his own papers. Why should we teachers waste time on such routine work? Our job should be to help the child when he tells us that he can't find the way to get the right answer. Let's end all this nonsense of grades, exams, and marks. Let us throw them all out, and let the children learn what all educated persons must someday learn, how to measure their own understanding, how to know what they know or do not know.

     Let them get on with this job in the way that seems most sensible to them, with our help as school teachers if they ask for it. The idea that there is a body of knowledge to be learnt at school and used for the rest of one's life is nonsense in a world as complicated and rapidly changing as ours. Anxious parents and teachers say, “But suppose they fail to learn something essential, something they will need to get on in the world?" Don't worry! If it is essential, they will go out into the world and learn it.

What does the author think is the best way for children to learn things?

Read the following passage and mark A, B, C, or D to indicate the correct answer to each  of the blanks.

Modern industry pollutes, and it also seem to cause significant changes to the climate. What is needed is an industry that (41)_________ the benefits without the costs. And the glimmerings of such an industry can now be (42)_________ .
That industry is based on biotechnology. At the moment, biotech‟s main uses are in medicine and agriculture.  However,  its  biggest  long  term impact maybe industrial.  Biotechnology will  (43)_________ demand for oil by taking the cheapest raw materials imaginable, carbon dioxide and water, and using them to make fuel and plastics.
Plastics and fuels made in this way would have several advantages. They can be called “renewable”, (44)_________ nothing is depleted to make them. They would be part of the natural carbon cycle, borrowing    that element from the atmosphere for a few months, and returning it when they were burned or (45)_________ . That means they could not possibly contribute to global warming. They would also be environmentally friendly in other ways.
All in all, the future could be green in ways that traditional environmentalists had not expected.
(42)........................

Read the text below and decide which answer (A,B,C, or D) best fits each space.
Statesmen define a family as ―a group of indivi duals having a commo n  dwelling andrelated by blood, adoption or marriage, (1) includes common law relationships.‖ Most people are born into one of these groups and (2) live their lives as a family in such a group.Although the definition of a  family may not change, (3).relationship of people to each other within the family  group changes as society changes. More and more wives are (4) paying jobs,  and, as a result, the roles of husband, wife and children are changing. Today,  men expect to(5) . for pay for about 40 years of their lives, and, in today‘s  marriages(6) . which both spouses have paying jobs, women can expect to  work for about 30 to 35 years of their lives. This mean that man must learn to do  their share of family tasks such as caring for the children and daily (7) chores.  Children, too, especially adolescents, have to (8) with the members od their  family in sharing household tasks. The widespread acceptance of contraception  has meant that having (9) is as matter of choice, not an automatic result of  marriage. Marriage itself has become a choice. As alternatives (10)  common-law relationships and single-parent families have become socially  acceptable, women will become more independent. 

10)........................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions.

   One day in 1924, five men who were camping in the Cascade Mountains of Washington saw a group of huge apelike creatures coming out of the woods. They hurried back to their cabin and locked themselves inside. While they were in, the creatures attacked them by throwing rocks against the walls of the cabin.

   After several hours, these strange hairy giants went back into the woods. After this incident the men returned to the town and told the people of their adventure. However, only a few people accepted their story. These were the people who remembered hearing tales about footprints of an animal that walked like a human being.

   The five men, however, were not the first people to have seen these creatures called Bigfoot. Long before their experience, local Native Americans were certain that a race of apelike animals had been living in the neighboring mountain for centuries. They called these creatures Sasquatch.

   In 1958, workmen, who were building a road through the jungles of Northern California often found huge footprints in the earth around their camp.

   Then in 1967, Roger Patterson, a man who was interested in finding Bigfoot went into the Northern California jungles with a friend. While riding, they were suddenly thrown off from their horses. Patterson saw a tall apelike animal standing not far away. He managed to shoot seven rolls of film of the hairy creature before the animal disappeared in the hushes. when Patterson's film was shown to the public, not many people believed his story.

   In another incident, Richard Brown, a music teacher and also an experienced hunter spotted a similar creature. He saw the animal clearly through the telescopic lens of his rifle. He said the creature looked more like a human than an animal.

   Later many other people also found deep footprints in the same area. In spite of regular reports of sightings and footprints, most experts still do not believe that Bigfoot really exists.

What did the five campers do when they saw a group of apelike creatures?

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions.

   Marianne Moore (1887-1972) once said that her writing could be called poetry only because there was no other name for it. Indeed her poems appear to be extremely compressed essays that happen to be printed in jagged lines on the page. Her subjects were varied: animals, laborers, artists, and the craft of poetry. From her general reading came quotations that she found striking or insightful. She included these in her poems, scrupulously enclosed in quotation marks, and sometimes identified in footnotes. Of this practice, she wrote, "Why many quotation marks?" I am asked ... When a thing has been so well that it could not be said better, why paraphrase it? Hence, my writing is, if not a cabinet of fossils, a kind of collection of flies in amber." Close observation and concentration on detail and the methods of her poetry.

   Marianne Moore grew up in Kirkwood, Missouri, near St. Lois. After graduation from Bryn Mawr College in 1909, she taught commercial subjects at the Indian School in Carlisle, Pennsylvania. Later she became a librarian in New York City. During the 1920’s she was editor of

   The Dial, an important literary magazine of the period. She lived quietly all her life, mostly in Brooklyn, New York. She spent a lot of time at the Bronx Zoo, fascinated by animals. Her admiration of the Brooklyn Dodgers-before the team moved to Los Angeles-was widely known.

   Her first book of poems was published in London in 1921 by a group of friends associated with the Imagist movement. From that time on her poetry has been read with interest by succeeding generations of poets and readers. In 1952 she was awarded the Pulitzer Prize for her Collected Poems. She wrote that she did not write poetry for money or fame. To earn a living is needful, but it can be done in routine ways. One writes because one has a burning desire to objectify what it is indispensable to one's happiness to express.

Which of the following can be inferred about Moore's poems?

Read the following passage and mark the letter A, B, C or D on your answer sheet to indicate the correct word for each of the blanks from 36 to 40.
Vietnamese generally shake hands when greeting and parting. Using both hands shows respect as does a (36)_________ bow of the head. In rural areas, elderly people who do not extend their hand are greeted with a slight bow. Women are more likely to bow the head than to shake hands. Vietnamese names begin with the family name andare (37)_________ by a given name. People address one another by their given names,    but add a title that indicates their perceived relationship to the other person. These titles are family related rather than professional. Among colleagues, for example, the younger of the two might combine the given name with the title of - Anh(OlderBrother). A/n (38)_________ greeting combined with the given name and titleis “Xin chao” (Hello). Classifiers for gender and familiarity are also combined with the greeting. In formal meetings, business cards are sometimes exchanged on greeting.
Vietnamese have astrong (39)_________ of hospitality and feel embarrassed if they cannot show their guests  full respect by preparing for their arrival. Therefore, it is (40)_________ to visit someone without having been invited. Gifts are not required, but are appreciated. Flowers, incense, or tea may be appropriate gifts for the hosts. Hosts also appreciate a small gift for their children or elderly parents.
(37).................

Read the text below and decide which answer (A,B,C, or D) best fits each space.
MY FIRST JOB

When I was 19, I (58) …….. out of my university course and ended up getting a job in a local travel agent’s. I’d seen the (59) …….. for the job in local paper. It said they wanted someone with a nice (60) …….. and a friendly (61) …….. .I thought the job might be an (62) …….. to send people to interesting places and to see some of the world myself. (63) …….. , it turned out to be a bit of a joke. I arrived at work on the first day with a positive (64) …….., ready to work and learn about new places. I spent that morning and every morning for the first three months filling (65)…….. forms and making coffee for the rest of the staff. (66) …….. I was hoping to be dealing with travel-hungry people with a good idea of where they wanted to go, the (67) …….. customer took ages to make their mind (68) …….. . It was amazing the number  of  customers  who  would  spend  ages  finding  the  perfect  destination  only  to have a change (69) …….. heart at the last moment. If we did organize the trip of a lifetime for someone, we rarely got thanks (70) …….. all our efforts. I now work in publishing (71) …….. a living, so these days I’m a customer in travel agencies. One thing I always keep (72) …….. mind is the need to say thank you.

62.................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions.

   Marianne Moore (1887-1972) once said that her writing could be called poetry only because there was no other name for it. Indeed her poems appear to be extremely compressed essays that happen to be printed in jagged lines on the page. Her subjects were varied: animals, laborers, artists, and the craft of poetry. From her general reading came quotations that she found striking or insightful. She included these in her poems, scrupulously enclosed in quotation marks, and sometimes identified in footnotes. Of this practice, she wrote, "Why many quotation marks?" I am asked ... When a thing has been so well that it could not be said better, why paraphrase it? Hence, my writing is, if not a cabinet of fossils, a kind of collection of flies in amber." Close observation and concentration on detail and the methods of her poetry.

   Marianne Moore grew up in Kirkwood, Missouri, near St. Lois. After graduation from Bryn Mawr College in 1909, she taught commercial subjects at the Indian School in Carlisle, Pennsylvania. Later she became a librarian in New York City. During the 1920’s she was editor of

   The Dial, an important literary magazine of the period. She lived quietly all her life, mostly in Brooklyn, New York. She spent a lot of time at the Bronx Zoo, fascinated by animals. Her admiration of the Brooklyn Dodgers-before the team moved to Los Angeles-was widely known.

   Her first book of poems was published in London in 1921 by a group of friends associated with the Imagist movement. From that time on her poetry has been read with interest by succeeding generations of poets and readers. In 1952 she was awarded the Pulitzer Prize for her Collected Poems. She wrote that she did not write poetry for money or fame. To earn a living is needful, but it can be done in routine ways. One writes because one has a burning desire to objectify what it is indispensable to one's happiness to express.

Where did Moore spend most of her adult life?

Read the following passage and mark the letter A, B, C or D on your answer sheet to indicate the correct word or phrase for each of the numbered blanks.
An ecosystem is a community of animals, plants and microbes that sustain themselves in the same area or environment by performing the activities of living, feeding, reproducing and interacting. Like many of Africas large mammals, giraffes have (21)________ in numbers and in range over the last century.   At one time, herds of over 100 animals were common in savanna regions across the continent, however, today concentrations like these exist only in East Africa particularly Tanzania Serengeti National Park. The decline of giraffe populations has largely been due to hunting. In Africa, the giraffe is a traditional source of hide and hair and also of tough  but (22) ________ meat. The hunting of giraffes has not yet  had a catastrophic effect, (23)________ on some of Africas big-game animals, but it is a cause for concern. The natural habitat of the giraffe is also being impacted more and more by human activities, (24)________ the animals range. The giraffe is currently a protected species throughout most of its range and is classed as conservation-dependent by the World Conservation Union. The giraffe’s prospects for survival are good for (25)________ living in national parks and game reserves, but for animals living outside these   areas the future is less secure.
(24).................

SHOPPING MALLS
Victor Gruen, an American architect, revolutionized shopping in the 1950s by creating the type of shopping centre that we now call a shopping mall.
Gruen's (31) _______ was to provide a pleasant, quiet and spacious shopping environment with large car parks, which usually meant building in the suburbs. He also wanted people to be able to shop in all kinds of weather. He (32) _______ on using building designs that he knew people would feel comfortable with, but placed them in landscaped ‘streets’ that were entirely enclosed and often covered with a curved glass roof. This was done to (33) _______ some of the older shopping arcades of city centres, but while these housed only small speciality shops, Gruen's shopping malls were on a much grander scale.
Access to the whole shopping mall was gained by using the main doors, which (34) _______ the shopping ‘streets’ from the parking areas outside. As there was no need to keep out bad weather, shops no longer needed windows and doors, and people could wander (35) _______ from shop to shop. In many cities, shopping malls now contain much more than just shops; cinemas, restaurants and other forms of entertainment are also growing in popularity.
(32)..............................................................

Choose the letter A, B, C or D to answer these following questions:
If you want to prepare yourself for great achievement and have more to contribute to your education or your work, try reading more books. Pick up some of the interestingly informative books and search for well-researched material that can help you grow. 
We should encourage our children to read more books and spend less time watching TV. Some people have commented that this is inconsistent. "Why is the written word a superior way to get information than television?" That is an interesting point of view worth further exploration. Reading is a skill that is in much greater demand than the demand for watching TV. There are no jobs that require a person to be able to watch TV but reading is an integral part of many jobs. The written word is an incredibly flexible and efficient way of communication. You can write something down and, in no time, it can be sent to many different people. Not only that, we can digest vast amounts of information through reading in a very short time. A good reader can acquire more information in reading for two hours than someone watching TV can acquire in a full day. You are able to gain a lot of information quickly because you are a fast reader with good comprehension skills. It will save you massive amounts of time and you will be able to assimilate vast quantities of information.

Why do you need to read more and more books?

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions.

   Mickey Mantle was one of the greatest baseball players of all time. He played for the New York Yankees in their years of glory. From the time Mantle began to play professionally in 1951 to his last year in 1968, baseball was the most popular game in the United States. For many people, Mantle symbolized the hope, prosperity, and confidence of America at that time.

   Mantle was a fast and powerful player, a “switch-hitter” who could bat both right-handed and lefthanded. He won game after game, one World Series championship after another, for his team. He was a wonderful athlete, but this alone cannot explain America’s fascination with him.

   Perhaps it was because he was a handsome, red-haired country boy, the son of a poor miner from Oklahoma. His career, from the lead mines of the West to the heights of success and fame, was a fairy-tale version of the American dream. Or perhaps it was because America always loves a “natural”: a person who wins without seeming to try, whose talent appears to come from an inner grace. That was Mickey Mantle.

   But like many celebrities, Mickey Mantle had a private life that was full of problems. He played without complaint despite constant pain from injuries. He lived to fulfill his father’s dreams and drank to forget his father’s early death.

   It was a terrible addiction that finally destroyed his body. It gave him cirrhosis of the liver and accelerated the advance of liver cancer. Even when Mickey Mantle had turned away from his old life and warned young people not to follow his example, the destructive process could not be stopped. Despite a liver transplant operation that had all those who loved and admired him hoping for a recovery, Mickey Mantle died of cancer at the age of 63.

What is the main idea of the passage?

Read the text below and decide which answer (A,B,C, or D) best fits each space.
MY FIRST JOB

When I was 19, I (58) …….. out of my university course and ended up getting a job in a local travel agent’s. I’d seen the (59) …….. for the job in local paper. It said they wanted someone with a nice (60) …….. and a friendly (61) …….. .I thought the job might be an (62) …….. to send people to interesting places and to see some of the world myself. (63) …….. , it turned out to be a bit of a joke. I arrived at work on the first day with a positive (64) …….., ready to work and learn about new places. I spent that morning and every morning for the first three months filling (65)…….. forms and making coffee for the rest of the staff. (66) …….. I was hoping to be dealing with travel-hungry people with a good idea of where they wanted to go, the (67) …….. customer took ages to make their mind (68) …….. . It was amazing the number  of  customers  who  would  spend  ages  finding  the  perfect  destination  only  to have a change (69) …….. heart at the last moment. If we did organize the trip of a lifetime for someone, we rarely got thanks (70) …….. all our efforts. I now work in publishing (71) …….. a living, so these days I’m a customer in travel agencies. One thing I always keep (72) …….. mind is the need to say thank you.

66.......................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks from 41 to 45.
SOCIAL NETWORK
A 16-year-old girl from Essex has been sacked after describing her job as boring on the social networking website, Facebook. The teenager, who had been working (41)      an administrative assistant at a    marketing company for just three weeks, didn‟t feel very enthusiastic about the duties she was asked to do. (42)       of moaning to her friends she decided to express her thoughts on her Facebook page to a colleague, who (43)       the boss‟s attention to it. He immediately fired her on the (44)       that her public display of dissatisfaction made it impossible for her to continue working for the company. She later told newspapers she had been treated totally unfairly, especially as she hadn‟t even mentioned the company‟s name. She claimed she‟s been perfectly happy with her job and that her light-hearted comments shouldn‟t (45)      taken seriously. A spokesperson from a workers‟ union said the incident demonstrated two things: firstly, that people need to protect their privacy online and secondly, that employers should be less sensitive to criticism.
(44).......................