Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions.

As Australia's largest and oldest city, Sydney carries many traces of its history. Time seems to stand still in the city's old streets and in its many magnificent, ancient buildings, such as the Sydney Town Hall, the Queen Victoria Building, and St. Mary's Cathedral. To explore the city's present and past, head for The Rocks the oldest neighbourhood in Australia and Sydney, where sandstone houses built in the 18th century still stand. You can stroll through the pretty streets, visit a traditional pub for some craft beer, and try delicious local dishes.

Sydney is blessed with natural gifts that few cities can rival. This city is full of greenery. Parks and nature reserves mingle with urban areas. Thanks to this, you need not travel far to see rare species in numerous city zoos; or enjoy fresh air and a range of plants from all corners of the world, all gathered in boundless parks. For those visitors keen to explore the sea, Sydney is heaven with over 70 spectacular bays and beaches. These include beautiful Bondi Beach, which is said to be the loveliest on the planet, where visitors can sunbathe, and play various water sports.

Sydney is said to be a miniature world of attractions, captivating visitors. It is a must-go destination on every tourist's bucket list, should they visit the beautiful land of Australia.

(Adapted from Heritage)

The word “These” in paragraph 2 refers to ________.

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the following questions.

Let children learn to judge their own work. A child learning to talk does not learn by being corrected all the time. If corrected too much, he will stop talking. He notices a thousand times a day the difference between the language he uses and the language those around him use. Bit by bit, he makes the necessary changes to make his language like other people's. In the same way, children learn all the other things they learn to do without being taught - to talk, run, climb, whistle, ride a bicycle - compare their own performances with those of more skilled people, and slowly make the needed changes. But in school we never give a child a chance to find out his mistakes for himself, let alone correct them. We do it all for him. We act as if we thought that he would never notice a mistake unless it was pointed out to him, or correct it unless he was made to. Soon he becomes dependent on the teacher. Let him do it himself. Let him work out, with the help of other children if he wants it, what this word says, what the answer is to that problem, whether this is a good way of saying or doing this or not.

If it is a matter of right answers, as it may be in mathematics or science, give him the answer book. Let him correct his own papers. Why should we teachers waste time on such routine work? Our job should be to help the child when he tells us that he can't find the way to get the right answer. Let's end all this nonsense of grades, exams, and marks. Let us throw them all out, and let the children learn what all educated persons must someday learn, how to measure their own understanding, how to know what they know or do not know.

Let them get on with this job in the way that seems most sensible to them, with our help as school teachers if they ask for it. The idea that there is a body of knowledge to be learnt at school and used for the rest of one's life is nonsense in a world as complicated and rapidly changing as ours. Anxious parents and teachers say, “But suppose they fail to learn something essential, something they will need to get on in the world?" Don't worry! If it is essential, they will go out into the world and learn it.

The passage suggests that learning to speak and learning to ride a bicycle are ______.

Read the following passage and mark the letter A, B, C, or D to indicate the word that best fits each of the blanks from 6 to 10.
HOLIDAYS
We've just come back exhausted after a two-week holiday in France. We were really stupid. On the last day we drove non-stop from Marseille to Calais- we should have (6)           our journey in Lyon or Paris.   As if that wasn't enough, the sea was so rough in the English Channel that the (7)         took three hours instead of one and a half. Next year we've decided we're going on a cheap (8)           holiday to Italy. It sounds marvellous- the cost of the flight, the hotel and all our meals are (9)             in the price. While we're in Rome we'll be going on a guided tour of the Coliseum. The last time I was in Italy, I was on a business trip - I can't say I saw many of the famous tourist (10)                 on that occasion.
(9)..............................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the following questions.

Let children learn to judge their own work. A child learning to talk does not learn by being corrected all the time. If corrected too much, he will stop talking. He notices a thousand times a day the difference between the language he uses and the language those around him use. Bit by bit, he makes the necessary changes to make his language like other people's. In the same way, children learn all the other things they learn to do without being taught - to talk, run, climb, whistle, ride a bicycle - compare their own performances with those of more skilled people, and slowly make the needed changes. But in school we never give a child a chance to find out his mistakes for himself, let alone correct them. We do it all for him. We act as if we thought that he would never notice a mistake unless it was pointed out to him, or correct it unless he was made to. Soon he becomes dependent on the teacher. Let him do it himself. Let him work out, with the help of other children if he wants it, what this word says, what the answer is to that problem, whether this is a good way of saying or doing this or not.

     If it is a matter of right answers, as it may be in mathematics or science, give him the answer book. Let him correct his own papers. Why should we teachers waste time on such routine work? Our job should be to help the child when he tells us that he can't find the way to get the right answer. Let's end all this nonsense of grades, exams, and marks. Let us throw them all out, and let the children learn what all educated persons must someday learn, how to measure their own understanding, how to know what they know or do not know.

     Let them get on with this job in the way that seems most sensible to them, with our help as school teachers if they ask for it. The idea that there is a body of knowledge to be learnt at school and used for the rest of one's life is nonsense in a world as complicated and rapidly changing as ours. Anxious parents and teachers say, “But suppose they fail to learn something essential, something they will need to get on in the world?" Don't worry! If it is essential, they will go out into the world and learn it.

What does the author think is the best way for children to learn things?

Read the text below and decide which answer (A,B,C, or D) best fits each space.
MY FIRST JOB

When I was 19, I (58) …….. out of my university course and ended up getting a job in a local travel agent’s. I’d seen the (59) …….. for the job in local paper. It said they wanted someone with a nice (60) …….. and a friendly (61) …….. .I thought the job might be an (62) …….. to send people to interesting places and to see some of the world myself. (63) …….. , it turned out to be a bit of a joke. I arrived at work on the first day with a positive (64) …….., ready to work and learn about new places. I spent that morning and every morning for the first three months filling (65)…….. forms and making coffee for the rest of the staff. (66) …….. I was hoping to be dealing with travel-hungry people with a good idea of where they wanted to go, the (67) …….. customer took ages to make their mind (68) …….. . It was amazing the number  of  customers  who  would  spend  ages  finding  the  perfect  destination  only  to have a change (69) …….. heart at the last moment. If we did organize the trip of a lifetime for someone, we rarely got thanks (70) …….. all our efforts. I now work in publishing (71) …….. a living, so these days I’m a customer in travel agencies. One thing I always keep (72) …….. mind is the need to say thank you.

70....................

Read the following passage and mark A, B, C, or D to indicate the correct answer to each of the blanks from 46 to 50.
University researchers have taken samples from a preserved dodo specimen in an (46)         to uncover the extinct bird‟s family tree. They worked with the British Natural History Museum to collect and study genetic material from large number of specimens: a preserved dodo, the extinct solitaire bird, and 35 kind of living pigeons and doves. Their analysis (47)           the doo and the solitaire to be close relatives with the Nicobar pigeon, their nearest living relative. The dodo lived on Mauritius in the Indian Ocean. It was a flightless bird, bigger than a turkey. By 1681, all dodos had been (48)      by hungry sailors. The    solitaire, which looked a bit like a dodo, had gone the same way by 1800. By extracting short pieces of the dodo‟s DNA and (49)        these with the DNA of living birds, the scientists were able to deduce when the dodo evolved away from its relatives into a separate entity. The scientists can now (50)       assume that the dodo developed its distinctive appearance and features as a result of its geographical isolation. They are now convinced that it separated from the solitaire about 25 million years ago, long before Mauritius became an island.
(48).................

Fill in each numbered blank with one suitable word or phrase.

If you want to prepare yourself for great achievement and have more to (1) ______ to your education or your work, try reading more books. (2) ______ up some of the interestingly informative books and search for well-researched material that can help you grow. We should (3) ______ our children to read more books and (4) ______ less time watching TV. Some people have commented that this is inconsistent. "Why is the written word a superior way to get information than television?" That is (5) ______ interesting point of view worth further (6) ______. Reading is a skill that is in much greater demand than the demand for watching TV. There are no jobs that (7) ______ a person to be able to watch TV but reading is an integral part of many jobs. The written word is an incredibly flexible and efficient way of communication. You can write something down and, in no time, it can be (8) ______ to many different people. Not only that, we can (9) ______ vast amounts of information through reading in a very short time. A good reader can acquire more information in reading for two hours than someone watching TV can acquire in a full day. You are able to gain a lot of information quickly because you are a fast reader with good (10) ______ skills. It will save you massive amounts of time and you will be able to assimilate vast quantities of information.

(2) ______

Read the following passage and mark the letter A, B, C or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks from 31 to 35.
On April 3, 1972, a man came out of the Hilton hotel in Manhattan and started walking down the street. He stopped, (31) his hand with a strange object in it, put it to his ear and started to talk into it. This was the beginning of mobile phone (32) , more than 30 years ago. That man was Motorola's project manager, Martin Cooper, who was (33) his 34th birthday that day. The strange object was the first mobile phone, which was nicknamed “the shoe” because of its  unusual (34)  .Mr. Cooper had gone to New York to introduce the new phone. The first call he made was to his rival, Joe Engel at AT&T's research centre. Engel was responsible for the development of the radiophones for cars. "I called him and said that I was talking on a real mobile phone (35)         I was holding in my hand," said Cooper. "I don't remember what he said in reply, but I'm sure he wasn't happy." The quality of the call was very good, because although New York had only one base station at that time, it was being used by only one user - Martin Cooper.
(35).....................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions.

Machines already perform a lot of tasks that were usually done by humans, such as building cars, doing complex calculations, and even marking exam papers. But now it seems that ever more intelligent machines are straying into areas where we never envisaged they would go. We have always taken pride in having a unique kind of intelligence that machines could never match, one which allows us to think of new ideas and produce creative and artistic works. But it seems that even here, computers are lining up to compete with us.

Machines can easily be trained to do the physical work of producing art. About ten years ago, a painting robot known as e-David was created at a university in Germany. And recently in New York, the painting ‘Portrait of Edmond de Belamy' has been auctioned for nearly half a million dollars. What made it a bit unusual was that the idea, and the image itself, was produced entirely by a computer. A group of young French artists gave instructions to the computer, aiming simply to show that computers can be creative.

Some artists are now working with computers to produce a new kind of art. Computer-generated works of art are certainly interesting, and make us think about the limits of what machines can and cannot do. But not everyone would accept that they qualify as art. Some enthusiasts would argue they do, and the collectors willing to pay high prices for these works would suggest there is definitely a market for computer art. Others, however, would disagree.

Many 'real' artists would claim that art is an expression of human intelligence and human emotions. More importantly, it is about a desire to communicate with other people. These things, they argue, are part of being human and can never be produced by a machine.

(Adapted from Formula-Exam Trainer)

Which of the following can be the best title for the passage?

Read the following passage and choose the correct answer to each of the questions.

The word "robot" first appeared in a 1921 stage play by Czech writer Karel Capek. In the play, a man makes a machine that can think, which he calls a robot and which ends up killing its owner. In the 1940s, the American science fiction writer, Isaac Asimov, wrote a series of stories about robots and invented the term 'robotics', the science of robots. Meanwhile, in the real world, the first robots were developed by an engineer, Joseph F. Engelberger, and an inventor, George C. Devol. Together they started Unimation, a manufacturing company that produced the first real robot in 1961, called the Unimate. Robots of this type were installed at a General Motors automobile plant and proved to be a success. They worked reliably and saved money for General Motors, so other companies were soon acquiring robots as well.

These industrial robots were nothing like the terrifying creatures that can often be seen in science fiction films. In fact, these robots looked and behaved nothing like humans. They were simply pieces of computer-controlled machines, with metal "arms" or "hands". Since they were made of metal, they could perform certain jobs that were difficult or dangerous for humans, particularly jobs that involve high heat. And since robots were tireless and never got hungry, sleepy, or distracted, they were useful for tasks that would be tiring or boring for humans. Industrial robots have been improved over the years, and today they are used in many factories around the world. Though the use of robots has meant the loss of some jobs, at the same time other jobs have been created in the design, development, and production of the robots.

Outside of industry, robots have also been developed and put into use by governments and scientists in situations where humans might be in danger. For example, they can be sent in to investigate an unexploded bomb or an accident at a nuclear power plant. Researchers also use robots to collect samples of hot rocks or gases in active volcanoes. In space exploration, robots have performed many key tasks where humans could not be present, such as on the surface of Mars. In 2004, two robotic Rovers, small six-wheeled computerized cars, were sent to Mars.

Which of the following is NOT mentioned as a characteristic of robots?

Read the text below and decide which answer (A,B,C, or D) best fits each space.
Tattooing is an old art. In ancient Greece, people who had tattoos were regarded  asmembers of the (16)____classes. On the other hand, tattooing was  (17)_____in Europe by the early Christians, who thought that it was a sinful  thing to(18) .It was not until the late 18th century, when Captain Cook  saw South Sea Islander decorating their bodies with tattoos that attitudes began  to change. Sailors came back from these islands with pictures of Christ on their  backs and from then on, tattooing (19)_____in popularity. A survey by the  French army in 1881 (20)_____that among the 387 men (21)_______ there were  1,333 designs. Nowadays, not everybody finds tattoos acceptable. Some people  thing that getting one is silly because tattoos are more or less permanent. There  is also some (22)_____about (23)_____ a blood disease from unsterilized needles. Even for those who do want a tattoo, the (24)_____of getting one is not  painless, but the final result, in their eyes, is (25)______the pain. 

20........................

Read the passage below and decide whether the statements are TRUE or FALSE?

When a child learns to read and write, he must access the schema developed in his brain. As he reads, the child creates pictures in his mind and uses imagination and points of reference to put the story together. Television images do not go through a complex symbolic transformation. The mind does not have to decode and manipulate during the television experience. Watching television and playing video games do not develop a child's skills in word recognition, decoding, vocabulary, spelling or high-level thinking. The connection between television's effects on children's reading abilities and the decline in their writing skills is clear: there is no question in the minds of educators that a student who cannot read with the true comprehension will never learn to write well. Writing, after all, is book talk, and you only learn book talk by reading. It has been shown that reading stimulates brain activity. While reading, we imagine settings, characters and we become part of the world of the story. Conversely, it has been shown that watching television prevents brain activity. Children who watch too much television are less socially developed and have problems maintaining concentration. Reading, instead of watching television, enriches our lives, develops the imagination, and intellect, and is less brain deadening. Reading is good for us, it makes one a better person.

Watching too much TV can be separated from the society and cause obstacles in maintaining concentration.

Read the following passage and mark the letter A, B, C, or D to indicate the word that best fits each of the blanks from 6 to 10.
HOLIDAYS
We've just come back exhausted after a two-week holiday in France. We were really stupid. On the last day we drove non-stop from Marseille to Calais- we should have (6)           our journey in Lyon or Paris.   As if that wasn't enough, the sea was so rough in the English Channel that the (7)         took three hours instead of one and a half. Next year we've decided we're going on a cheap (8)           holiday to Italy. It sounds marvellous- the cost of the flight, the hotel and all our meals are (9)             in the price. While we're in Rome we'll be going on a guided tour of the Coliseum. The last time I was in Italy, I was on a business trip - I can't say I saw many of the famous tourist (10)                 on that occasion.
(10)..............................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks.

GLOBAL WARMING

Few people now question the reality of global warming and its effects on the world's climate. Many scientists (1) _____________the blame for recent natural disasters on the increase in the world's temperatures and are convinced that, more than ever before, the Earth is at risk from the forces of the wind, rain and sun. According to them, global warming is making extreme weather events, such as hurricanes and droughts, even more (2) _____________and causing sea levels all around the world to rise.

     Environmental groups are putting pressure on governments to take action to reduce the amount of carbon dioxide which is given (3) _____________by factories and power plants, thus attacking the problem at its source. They are in favor of more money being spent on research into solar, wind and wave energy devices, (4) _____________ could then replace existing power station.

Some scientists, (5) _____________, believe that even if we stopped releasing carbon dioxide and other gases into the atmosphere tomorrow, we would have to wait several hundred years to notice the results. Global warming, it seems, is to stay.

(4) _________

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions.

   Marianne Moore (1887-1972) once said that her writing could be called poetry only because there was no other name for it. Indeed her poems appear to be extremely compressed essays that happen to be printed in jagged lines on the page. Her subjects were varied: animals, laborers, artists, and the craft of poetry. From her general reading came quotations that she found striking or insightful. She included these in her poems, scrupulously enclosed in quotation marks, and sometimes identified in footnotes. Of this practice, she wrote, "Why many quotation marks?" I am asked ... When a thing has been so well that it could not be said better, why paraphrase it? Hence, my writing is, if not a cabinet of fossils, a kind of collection of flies in amber." Close observation and concentration on detail and the methods of her poetry.

   Marianne Moore grew up in Kirkwood, Missouri, near St. Lois. After graduation from Bryn Mawr College in 1909, she taught commercial subjects at the Indian School in Carlisle, Pennsylvania. Later she became a librarian in New York City. During the 1920’s she was editor of

   The Dial, an important literary magazine of the period. She lived quietly all her life, mostly in Brooklyn, New York. She spent a lot of time at the Bronx Zoo, fascinated by animals. Her admiration of the Brooklyn Dodgers-before the team moved to Los Angeles-was widely known.

   Her first book of poems was published in London in 1921 by a group of friends associated with the Imagist movement. From that time on her poetry has been read with interest by succeeding generations of poets and readers. In 1952 she was awarded the Pulitzer Prize for her Collected Poems. She wrote that she did not write poetry for money or fame. To earn a living is needful, but it can be done in routine ways. One writes because one has a burning desire to objectify what it is indispensable to one's happiness to express.

Where did Marianne Moore grow up?

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks.

GLOBAL WARMING

Few people now question the reality of global warming and its effects on the world's climate. Many scientists (1) _____________the blame for recent natural disasters on the increase in the world's temperatures and are convinced that, more than ever before, the Earth is at risk from the forces of the wind, rain and sun. According to them, global warming is making extreme weather events, such as hurricanes and droughts, even more (2) _____________and causing sea levels all around the world to rise.

     Environmental groups are putting pressure on governments to take action to reduce the amount of carbon dioxide which is given (3) _____________by factories and power plants, thus attacking the problem at its source. They are in favor of more money being spent on research into solar, wind and wave energy devices, (4) _____________ could then replace existing power station.

Some scientists, (5) _____________, believe that even if we stopped releasing carbon dioxide and other gases into the atmosphere tomorrow, we would have to wait several hundred years to notice the results. Global warming, it seems, is to stay.

(2) _________

Choose the word or phrase among A, B, C or D that best fits the blank space in the following passage:

"Many parents believe that they should begin to teach their children to read when they are (1)….. more than toddlers. This is fine if the child shows a real interest but (2)…… a child could be counter-productive if he isn’t ready. Wise parents will have a (3)….. attitude and take the lead from their child. What they should provide is a selection of (4)….. toys, books and other activities. Nowadays there is a plenty of good (5)….. available for young children, and of course, seeing plenty of books in use about the house will also (6)…..  them to read.
 Of course, books are no longer the only (7)….. of stories and information. There is also a huge range of videos, which can (8)…. And extend the pleasure a child finds in a book and are (9)… valuable in helping to increase vocabulary and concentration. Television gets a bad (10)…. as far as children are concerned, mainly because too many children spend too much time watching programmes not intended for their age group."

9. And extend the pleasure a child finds in a book and are (9)… valuable in helping to increase vocabulary and concentration.

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks from 26 to 30.
The position of sport in today‟s society has changed out of all regconition. People no longer seem to think of sport as “just a game” – to be watched or played for the (21)_________ of enjoyment. Instead, it has become big business worldwide. It has become accepted practice for loading companies to provide sponsorship. TV companies pay large sums of money to screen important matches or competitions. The result has been huge financial rewards for athletes, some of (22)_________ are now very wealthy, particularly top footballers, golfers and tennis players. (23)_________ , it is not unusual for some athletes to receive large fees on top of their salary, for advertising products or making personal appearances.
A trend towards shorter working hours means that people generally tend to have more free time, both to watch and to take part in sporting activity; sport has become a significant part of the recreation industry that we now rely (24)_________ to fill our leisure hours. Professional sport is a vital part of that industry, providing pleasure for millions of (25)_________ people all over the world.
(25).................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions.

   Mickey Mantle was one of the greatest baseball players of all time. He played for the New York Yankees in their years of glory. From the time Mantle began to play professionally in 1951 to his last year in 1968, baseball was the most popular game in the United States. For many people, Mantle symbolized the hope, prosperity, and confidence of America at that time.

   Mantle was a fast and powerful player, a “switch-hitter” who could bat both right-handed and lefthanded. He won game after game, one World Series championship after another, for his team. He was a wonderful athlete, but this alone cannot explain America’s fascination with him.

   Perhaps it was because he was a handsome, red-haired country boy, the son of a poor miner from Oklahoma. His career, from the lead mines of the West to the heights of success and fame, was a fairy-tale version of the American dream. Or perhaps it was because America always loves a “natural”: a person who wins without seeming to try, whose talent appears to come from an inner grace. That was Mickey Mantle.

   But like many celebrities, Mickey Mantle had a private life that was full of problems. He played without complaint despite constant pain from injuries. He lived to fulfill his father’s dreams and drank to forget his father’s early death.

   It was a terrible addiction that finally destroyed his body. It gave him cirrhosis of the liver and accelerated the advance of liver cancer. Even when Mickey Mantle had turned away from his old life and warned young people not to follow his example, the destructive process could not be stopped. Despite a liver transplant operation that had all those who loved and admired him hoping for a recovery, Mickey Mantle died of cancer at the age of 63.

The word “accelerated” in paragraph 5 is closest in meaning to ______.

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions.

   The countryside of Britain is well known for its beauty and many contrasts: its bare mountains and moorland, its lakes, rivers and woods, and its long, often wild coastline. Many of the most beautiful areas are national parks and are protected from development. When British people think of the countryside they think of farmland, as well as open spaces. They imagine cows or sheep in green fields enclosed by hedges or stone walls, and fields of wheat and barley. Most farmland is privately owned but is crossed by a network of public footpaths.

   Many people associate the countryside with peace and relaxation. They spend their free time walking or cycling there, or go to the country for a picnic or a pub lunch. In summer people go to fruit farms and pick strawberries and other fruit. Only a few people who live in the country work on farms. Many commute to work in towns. Many others dream of living in the country, where they believe they would have a better and healthier lifestyle.

   The countryside faces many threats. Some are associated with modern farming practices, and the use of chemicals harmful to plants and wildlife. Land is also needed for new houses. The green belt, an area of land around many cities, is under increasing pressure. Plans to build new roads are strongly opposed by organizations trying to protect the countryside. Protesters set up camps to prevent, or at least delay, the building work.

   America has many areas of wild and beautiful scenery, and there are many areas, especially in the West in states like Montana and Wyoming, where few people live. In the New England states, such as Vermont and New Hampshire, it is common to see small farms surrounded by hills and green areas. In Ohio, Indiana, Illinois and other Midwestern states, fields of corn or wheat reach to the horizon and there are many miles between towns.

   Only about 20% of Americans live outside cities and towns. Life may be difficult for people who live in the country. Services like hospitals and schools may be further away and going shopping can mean driving long distances. Some people even have to drive from their homes to the main road where their mail is left in a box. In spite of the disadvantages, many people who live in the country say that they like the safe, clean, attractive environment. But their children often move to a town or city as soon as they can.

   As in Britain, Americans like to go out to the country at weekends. Some people go on camping or fishing trips, others go hiking in national parks.

The phrase “reach to the horizon” in paragraph 4 is closest in meaning to ______.

Read the text below and decide which answer (A,B,C, or D) best fits each space.
MY FIRST JOB

When I was 19, I (58) …….. out of my university course and ended up getting a job in a local travel agent’s. I’d seen the (59) …….. for the job in local paper. It said they wanted someone with a nice (60) …….. and a friendly (61) …….. .I thought the job might be an (62) …….. to send people to interesting places and to see some of the world myself. (63) …….. , it turned out to be a bit of a joke. I arrived at work on the first day with a positive (64) …….., ready to work and learn about new places. I spent that morning and every morning for the first three months filling (65)…….. forms and making coffee for the rest of the staff. (66) …….. I was hoping to be dealing with travel-hungry people with a good idea of where they wanted to go, the (67) …….. customer took ages to make their mind (68) …….. . It was amazing the number  of  customers  who  would  spend  ages  finding  the  perfect  destination  only  to have a change (69) …….. heart at the last moment. If we did organize the trip of a lifetime for someone, we rarely got thanks (70) …….. all our efforts. I now work in publishing (71) …….. a living, so these days I’m a customer in travel agencies. One thing I always keep (72) …….. mind is the need to say thank you.

66.......................