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Movements and gestures by the hands, arms, legs, and other parts of the body and face are the most pervasive types of nonverbal messages and the most difficult to control. It is estimated that there are over 200.000 physical signs capable of stimulating meaning in another person. For example, there are 23 distinct eyebrow movements, each capable of stimulating a different meaning. Humans express attitudes toward themselves and vividly through body movements and postures. Body movements express true messages about feelings that cannot be masked. Because such avenues of communication are visual, they travel much farther than spoken words and are unaffected by the presence of noise that interrupt, or cancels out speech. People communicate by the way they walk, stand, and sit. We tend to be more relaxed with friends or when addressing those of lower status. Body orientation also indicates status or liking of the other individual. More direct orientation is related to a more positive attitude. Body movements and postures alone have no exact meaning, but they can greatly support or reject the spoken word. If these two means of communication are dichotomized and contradict each other, some result will be a disordered image and most often the nonverbal will dominate.

Face gestures ________.

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Many of us experience multiple queues on an average day. If the move quickly,  they’re soon forgotten. But a slow line can be extremely annoying. What separated a good queuing experience from a bad one, however, is not just the speed of the line. In fact, how the wait makes us feel can have a greater impact on our perception of a queues than how much time we spend in it.  To understand how, consider the story of an airport getting complaints for the long waits at the baggage carousel. After trying fruitlessly to make baggage delivery faster, the airport simple moved the arrival gates outside of the main terminal, making people walk six times longer. Time was spent walking instead of waiting around and complaints dropped to almost zero as a result. A similar example can be observed during the postwar boom in high rise buildings in many elevator halls, where mirrors are installed to give people a chance to adjust their clothes and make sure that they look great, which distracts them from the long wait for their elevator.
For many people, the golden standard of line design and management can be found in theme parks, where waiting lines are such as integral part that companies are not afraid to invest. Some of the tricks theme parks use to make waits more bearable are hiding the line behind corners or walls to make it appear shorter and inflating the waiting times announced at each attraction. If the sign says the wait is an hour, often it will actually be more like 45 minutes, which will make people feel like they’re 15 minutes ahead of schedule. At Disneyland, designers and engineers also add games and other activities in order to give guests plenty to do, which keeps them from measuring the passage of time. According to Larson, Disney lines are so entertaining that on rainy days, when attendance is low, rides in the parks may fill up too slowly because families linger in the queue for too long.  Clever line design can also be found in supermarkets. Multiple parallel lines, each in front of a checkout, can be great if you’re in a fast one, but can feel very unfair if you’re stuck in a slow one. That’s why businesses are increasingly switching to the serpentine line, in which all customers are funneled into a single queue and then sent to the first available checkout. Compared to parallel lines, the serpentine triumphs in the key department of fairness: it’s strictly first come, first served, so no one arriving after you can be served before you
1. The word “fruitlessly” in paragraph 2 is closet in meaning to _______________

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As places transformed, so did the people. When researchers at Yale University and the University of Westminster studied what images people associated with climate change, they found a shift this decade. When they began their study in 2003, the majority of people surveyed thought of melting polar ice. By 2016, more and more people had weather top of mind. Climate, to be clear, is not weather. It’s the difference between a trend and a one-off event. But with wetter storms and hotter summers unfolding over the course of the decade, people were making new connections between climate change and the weather. Seeing climate change through the lens of something they experience every day opens the door for people to see the weight of the issue over their own lives. “Americans are just beginning to connect the dots and to say, wait a second, what’s going on here,” says Anthony Leiserowitz, a lead author of the study and director of the Yale Program on Climate Change Communication. “There’s been this increasing dawning of awareness among many Americans that climate change is actually starting to harm people here and now.” New renewable energy projects outpaced new fossil fuel installations in worldwide growth for the first time in 2015. In a pivotal moment for the whole planet, every country on Earth agreed to take on climate change when they adopted the Paris climate accord in 2015. That committed countries to reducing their greenhouse gas emissions enough to keep the Earth from warming beyond roughly 1.5 degrees Celsius above pre-industrial levels, a threshold that could be catastrophic for people and ecosystems if it’s crossed. It was the culmination of years of political wrangling. “It is rare to have the opportunity in a lifetime to change the world,” former French president François Hollande told delegates gathered on the final day of negotiations. “Seize it so that the planet can live on, so that humanity can live on.” But cooperation, even when the health of the whole planet is on the line, can be a fragile, fleeting thing. After Donald Trump was elected president in 2016, he began the process of formally withdrawing the US from the Paris accord. One by one, Trump backtracked on existing federal efforts to cut down on pollution, too. The words “climate change” began disappearing from government websites and documents  
6. Which of the following statements is TRUE, according to the passage?

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It was at this time, 1876–1877, that a new invention called the telephone emerged. It is not easy to determine who the inventor was. Both Alexander Graham Bell and Elisha Gray submitted independent patent applications concerning telephones to the patent office in Washington on February 14, 1876. Bell, in Boston at the time, was represented by his lawyers and had no idea that the application had been submitted. Gray’s application arrived at the patent office a few hours before Bell’s, but Bell’s lawyers insisted on paying the application fee immediately; as a result, the heavily burdened office registered Bell’s application first. Bell’s patent was approved and officially registered on March 7, and three days later the famous call is said to have been made when Bell’s summons to his assistant confirmed that the invention worked. Alexander Graham Bell, one year younger than Lars Magnus Ericsson, had been born in Edinburgh. Bell’s interest in telephony came through his mother, who was deaf, and his father, Alexander Melville Bell, who was a teacher of elocution, famous for the phonetic transcription system he had developed to help the deaf learn to speak. The Bell family migrated to Canada in 1870; two years later Alexander Melville Bell was offered a teaching post at a school for the deaf in Boston in the United States, but he successfully recommended his son for the post instead. Father and son were at this time working together to try to discover whether sound could be made visible for the deaf with the help of telegraphy.  But many others had already been pursuing the idea of telephony for years. A resolution of the US House of Representatives in June 2002 claimed that Bell had nefariously acquired and exploited an apparatus, the “teletrophono”, invented by Antonio Meucci long before Bell and Gray. One damaging piece of evidence for Bell was that Meucci’s material had disappeared without trace from the very laboratory at which Bell was carrying out his experiments. In the 1880s, proceedings initiated by the American government charged Bell with “fraudulent and dishonest conduct” and claimed that his patent should be revoked. These proceeding were discontinued after Meucci’s death in 1889 and the expiry of Bell’s patent in 1893. A later investigation, published by A. Edward Evenson in 2000, claims that Bell’s attorneys acquired technical details from Gray’s attorneys that are said to have been added to Bell’s patent after it had been submitted. The whole saga has elements reminiscent of a thriller. One salient fact was that Bell saw no need to take out patents for the telephone in the Nordic countries. This meant that anyone anywhere there was free to manufacture and sell telephones. Bell presented the telephone before a large audience for the first time at the World Exhibition in Philadelphia in June 1876. In the audience was the physicist William Thomson, who in August that year presented Bell’s telephone to the British Association in Glasgow. In Sweden, on September 30 that year, Dagens Nyheter became the first newspaper to refer to “the speaking telegraph”, an apparatus that “plainly and clearly conveyed the words uttered at one end of the telegraph line to the other”. The first version of Bell’s telephone, as it was described in the patent application, was not suitable for practical purposes. Only after “a relatively thorough reconstruction”, to quote Hemming Johansson, could a telephone be designed for large-scale production. The Bell Telephone Company began operating on July 11, 1877. In the same month, the first useable Bell telephone arrived in Europe to be presented in Plymouth to the British Association by the chief engineer of the General Post Office, William H. Preece, in the presence of Bell himself  
4. It can be inferred from paragraph 2 that _____

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the following questions:
In the United States, presidential elections are held in years evenly divisible by four (1888, 1900, 1964, etc.). Since 1840, American presidents elected in years ending with zero have died in office, with one exception. William H. Harrison, the man who served the shortest term, died of pneumonia only several weeks after his inauguration.
Abraham Lincoln was one of four presidents who were assassinated. He was elected in 1860, and his untimely death came just five years later. James Garfield, a former Union army general from Ohio, was shot during his first year in office (1881) by a man to whom he wouldn’t give a job. While in his second term of office (1901), William McKinley, another Ohioan, attended the Pan-American Exposition in Buffalo, New York. During the reception, he was assassinated while shaking hands with some of the guests. John F. Kennedy was assassinated in 1963 in Dallas only three years after his election.
Three years after his election in 1920, Warren G, Harding died in office. Although it was never proved, many believe he was poisoned. Franklin Roosevelt was elected four times (1932, 1936, 1940 and 1944), the only man to serve so long a term. He had contracted polio in 1921 and eventually died of the illness in 1945.
Ronald Reagan, who was elected in 1980 and reelected four years later, suffered an assassination attempt but did not succumb to the assassin’s bullets. He was the first to break the long chain of unfortunate events. Will the candidate in the election of 2020 also be as lucky?

How long did Warren G, Harding work as a president?

Choose the answer A, B, c or D to fill the blank space in the following passage.

"Speech is one of the most important ways of communicating. It consists of far more than just (1)….. noises. To talk or to (2)…. by other people, we have to master a language, that is, we have to use combinations of sound that (3)….. for a particular object or idea. Communication (4)…. impossible if everyone (5)….. up their own language.
Learning a language is very important. The basic vocabulary of English is not very large, and only about 2,000 words are needed to speak (6)…. quite well. But the more words you know, the more ideas you can express, and the more precise you can be (7)…. their meaning. Words are the main things we use (8)…. what we want to say. The way we say the words (9)…. also very important. One tone of voice can express (10)…. emotions and show whether we are pleased or angry for instance."

8. Words are the main things we use (8)…. what we want to say. 

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Seeing the glass as half full may mean a longer life, according to research suggesting that optimists not only live longer in general, but have a better chance of reaching 85 or older. People of an upbeat disposition have previously been found to have a lower risk of heart conditions and premature death. Researchers now say it could also play a role in living a long life. “A lot of evidence suggests that exceptional longevity is usually accompanied by a longer span of good health and living without disability, so our findings raise an exciting possibility that we may be able to promote healthy and resilient ageing by cultivating psychosocial assets such as optimism,” said Lewina Lee, the lead author of the study at Boston University School of Medicine. Writing in the Proceedings of the National Academy of Sciences, Lee and colleagues report how they analysed data from two previous long-term research projects, one involving female nurses and the other focused on a cohort of men. The former team compared lifespan for the most optimistic with the least, taking into account factors including age, sex, race, education, depression and other health conditions present at the outset. The results show the most optimistic group of women had a lifespan almost 15% longer than the least. As for the other project, when the team compared the fifth of men boasting the highest optimism scores with the least optimistic, they found the most positive men had lifespans almost 11% longer. But being optimistic was not only linked to a longer lifespan. For men and women it was also linked more specifically to living to 85 or older when health behaviours were taken into account, with the most optimistic group of women having 20% better odds of reaching age 85 than the least. Lee said it was not yet clear why optimism is linked to longevity. “In our study, healthier behaviours, fewer depressive symptoms, and more social ties only partially accounted for the association from optimism to exceptional longevity,” Lee said, adding there are likely to be other mechanisms at play, such as optimistic people coping better with stress. Dr Catherine Hurt, an expert in health psychology at City, University of London, said the study highlighted the importance of psychological wellbeing alongside physical wellbeing for living a long and healthy life.
6. The word “odds” in paragraph 3 can be replaced by _______

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People have five senses. We have a sense of sight, hearing, smell, touch, and taste. Believe (1) _______ , your sense of smell is very important. Our nose tells us about our environment. When your nose smells something, it sends information to our brain. Smells tell us if there is danger nearby, or if there is something to eat. Of course, these tools were more useful in the past, but they still come (2) _______ today. The things you smell can affect your (3) _______ If you smell something nice, you are more likely to be happy. On the other hand, if you smell something unpleasant, you are more likely to be unhappy. That is (4) _______ there are so many businesses that work to create nice scents. Businesses also work on the best ways to deliver scents to people’s noses. Candles (5) _______. a whole room smell better. Oils and soaps also have health benefits.

Rewrite the sentence:
“Go home.” said the teacher to us.

Rewrite the sentence:
Henry tasted the pleasures of modern city life. Then he found life in his village hard and unattractive.

Find synonym:
Children often get vaccinated in order to be immune to fatal diseases

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Amy Johnson was born in 1903 and grew up in Hull, England. The pioneering British aviator is one of the inspiring female figurehead of the 20th century. After university, Amy got a badly-paid (1)_____managed to save enough money to take flying lessons. She went on to qualify as a pilot, (2)___ receiving her license in 1929. In 1930, (3)_______only flown for seventy-five hours, she persuaded a rich businessperson to give her money to buy a plane, and set off alone for Darwin, Australia, in the hope of breaking the record for flying solo from England to Australia in fourteen days. Amy was the first woman to make this flight, (4) _______ took her nineteen days. She failed to breathe record, but was welcomed home as a hero. Over the next ten years, Amy made many record-breaking flights. During these years, she was admired for her skill and courage, and she is still fondly remembered as Britain’s first “Queen of the Air”. She is also remembered in many ways, one of which is the British Women Pilot’s Association award - a scholarship to help outstanding women pilots (5)______their careers

Choose the best answer:
Without plants, most water ____________ off as soon as it falls, taking away valuable soil.

Each sentence has a mistake. Find it by chosing A B C or D 

If your friend tells you something in confidence, keeping it secret and never tell about it to anyone else

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Every summer, when the results of university entrance exam come out, many newspaper stories are published about students who are top-scorers across the country. Most portray students as hard-working, studious, smart and, generally, from low-income families. They are often considered heroes or heroines by their families, communes, villages and communities. And they symbolise the efforts made to lift them, and their relatives, out of poverty. The students are often too poor to attend any extra-classes, which make their achievements more illustrious and more newsworthy. While everyone should applaud the students for their admirable efforts, putting too much emphasis on success generates some difficult questions. If other students look up to them as models, of course it’s great. However, in a way, it contributes to society’s attitude that getting into university is the only way to succeed. For those who fail, their lives are over. It should be noted that about 1.3 million high school students take part in the annual university entrance exams and only about 300,000 of them pass. What’s about the hundreds of thousands who fail? Should we demand more stories about those who fail the exam but succeed in life or about those who quit university education at some level and do something else unconventional? “I personally think that it’s not about you scoring top in an entrance exam or get even into Harvard. It’s about what you do for the rest of your life,” said Tran Nguyen Le Van, 29. He is the founder of a website, vexere.com, that passengers can use to book bus tickets online and receive tickets via SMS. His business also arranges online tickets via mobile phones and email. Van dropped out of his MBA at the Thunderbird School of Global Management in Arizona in the United States. His story has caught the attention of many newspapers and he believes more coverage should be given to the youngsters who can be role-models in the start-up community. Getting into university, even with honours, is just the beginning. "We applaud them and their efforts and obviously that can give them motivation to do better in life. However, success requires more than just scores," Van said. Van once told a newspaper that his inspiration also came from among the world’s most famous drop-outs, such as Mark Zuckerberg of Facebook or Bill Gates who also dropped out of Harvard University. Alarming statistics about unemployment continues to plague us. As many as 162,000 people with some kind of degree cannot find work, according to Labour Ministry’s statistics this month. An emphasis on getting into university does not inspire students who want to try alternative options. At the same time, the Ministry of Education and Training is still pondering on how to reform our exam system, which emphasises theories, but offers little to develop critical thinking or practice. Vu Thi Phuong Anh, former head of the Centre for Education Testing and Quality Assessment at Viet Nam National University in HCM City said the media should also monitor student successes after graduation. She agreed there were many success stories about young people, but added that it was imbalanced if students taking unconventional paths were not also encouraged. Viet Nam is, more than ever, in desperate need of those who think outside the box. Time for us to recognise talent, no matter where it comes from or how.
3. The word “unconventional” in paragraph 2 could best be replaced by ____________

Find mistake:
People say that it is such polluted air that they can’t breath, don’t they?

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A friend once boasted to me that she had seen the film The Sound of Music no fewer than 17 times. Personally, I cannot imagine any greater (1) ______of one’s time (once was enough for me), but I have to confess there are films I, too, have watched on multiple occasions without ever growing tired of them. Indeed, some films have benefited (2)______ a second viewing, in exactly the same way that one’s enjoyment of a novel can improve on the second, third or fourth reading. It often feels like a different experience. And a recent study has shown that it actually is different, that reading books, watching films again or revisiting places (3)_____ you have been happy, ‘results in a new or renewed appreciation’ of the experience. (4)______study says that doing something again enables people not only to relieve the past experience, but also to discover new details. “Therefore, the experience is different, (5) _______ it is repeated,” the research concludes. “By doing it again, people get more out of it.”

Choose the best answer:
I feel ............... I did yesterday.

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Globally we use more energy than ever before, and the demand is rapidly growing. Economic expansion of emerging market economies, population growth and our increasing use of energy-consuming devices are among the most important contributing factors. About one-third of the radiation hitting Earth’s atmosphere is reflected back out into space by clouds, ice, snow, sand and other reflective surfaces. The other two-thirds is absorbed by the Earth’s surface and the atmosphere. As the land, oceans and atmosphere heat up, they re-emit energy as infrared thermal radiation, which passes through the atmosphere. Heat-trapping gases like carbon dioxide (CO2) absorb this infrared radiation and prevent it from dissipating into space, giving rise to what we know as the greenhouse effect. The accumulation of CO2 and other greenhouse gases in the atmosphere is the dominating driver of recent climate change. CO2 is estimated to be responsible for 64 % of man-made global warming. Other greenhouse gases are released in much smaller amounts but still contribute significantly to the overall warming effect, as they are much more potent heat-trapping gases than CO2. The EU is taking action on many levels. One example is on fluorinated gases that are contributing less than CO2 but still a particular point of concern in addressing climate change. They are used in several types of products, such as in refrigeration, air-conditioning and heat pump equipment. While fluorinated gases are released into the atmosphere in smaller quantities than other greenhouse gases, they are extremely potent – they produce a warming effect 23 000 times greater than CO2. For this reason the EU has decided to control their use. The EU’s regulation on fluorinated greenhouse gases aims at cutting the Union’s emissions by two-thirds compared to 2014 levels. Chemicals are not only part of the problem – they are also part of the solution. Sustainable energy sources like solar power rely on chemical innovation using, for example, nanomaterials. One of the main challenges with renewable energy is how to increase its viability with the help of energy storage solutions. For example, solar panels have the best conditions in the desert, but that is not where most people live. Windmills also produce power during the night, which is when our energy consumption is at its lowest. In other words, technologies to improve energy storage and transportation is one of the important areas of research where innovation is needed  
1. The passage mainly discusses_________.

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Sophia is a humanoid robot developed by Hong Kong-based company Hanson Robotics. She has been designed to learn and adapt to human behavior and work with humans, and has been interviewed around the world. In October 2017, she became a Saudi Arabian citizen, the first robot to receive citizenship of a country. According to herself, Sophia was activated on April 19, 2015. She is modeled after actress Audrey Hepbum,and is known for her human-like appearance and behavior compared to previous robotic variants. According to manufacturer, David Hanson, Sophia has artificial intelligence, visual data processing and facial recognition. Sophia also imitates human gestures and facial expressions and is able to answer certain questions and to make simple conversations on predefined topics (e.g. on the weather). The robot uses voice recognition technology from Alphabet Inc. (parent company of Google) and is designed to get smarter over time. Sophia’s intelligence software is designed by SingularityNET. The AI program analyses conversations and extracts data that allows her to improve responses in the future. It is conceptually similar to the computer program ELIZA, which was one of the first attempts at simulating a human conversation. Hanson designed Sophia to be a suitable companion for the elderly at nursing homes, or to help crowds at large events or parks. He hopes that she can ultimately interact with other humans sufficiently to gain social skills. Sophia has been interviewed in the same manner as a human, striking up conversations with hosts. Some replies have been nonsensical, while others have been impressive, such as lengthy discussions with Charlie Rose on 60 Minutes. In a piece for CNBC, when the interviewer expressed concerns about robot behavior, Sophia joked that he had “been reading too much Elon Musk, and watching too many Hollywood movies”. Musk tweeted that Sophia could watch The Godfather and suggested “What’s the worst that could happen?”. On October 11, 2017, Sophia was introduced to the United Nations with a brief conversation with the United Nations Deputy Secretary-General, Amina J. Mohammed. On October 25, at the Future Investment Summit in Riyadh, she was granted Saudi Arabian citizenship, becoming the first robot ever to have a nationality. This attracted controversy as some commentators wondered if this implied that Sophia could vote or marry, or whether a deliberate system shutdown could be considered murder. Social media users used Sophia’s citizenship to criticize Saudi Arabia’s human rights record. 
1. The passage mainly discusses________

Choose the best answer:
Louis Lassen,_____ made and sold the first hamburger, was an American chef from Connecticut.