Dad turned on _____ radio to listen to _____ news. A. a/a B. a/the C. the/the D. the / a 

People love to complain. Moaning to friends can be a source of relief from the stresses and strains of work, study or relationships. But when it comes to protesting to a retailer about faulty good and services, many of US find we don’t have nerve and choose to (i) _____ in silence. By the time we do eventually summon up the courage to make our point, we have generally already allowed the problem to get to us, and we are angry. In this stale, we can all too (ii) _____ become aggressive, gearing up for battle and turning what should be a rational discussion into a conflict. To complain effectively, you need to be specific about your problem and communicate it clearly using words which are objective and fair. (iii) _____ over the top with emotional language and unreasonable claims will get you nowhere.

Good negotiators tend to be calm and logical. They start by explaining situation and stating their requirements clearly, without threat. Most complains prompt a defensive (iv) _____ from the other person, but by being reasonable yourself, you stand more chance of achieving the positive (v) _____ you want.

(v)_______

Long ago, Chinese people didn’t say “How are you” when they met each other or saw their friends. They said, “(i) _____ you eaten your rice today?”. Eating rice (ii) _____ such an important part of daily life in China! Rice is still one of the (iii) _____ important kinds of food in the modem world. Nearly half the people that live on our planet eat it every day and in some countries, an adult eats more than 100 kilos of rice each year. We think that people first (iv) rice in India. In China, people began eating rice about 5,000 years ago. Rice wasn’t eaten in North America until 17th century, but many Americans prefer to cat pasta these days (v) _____ only cat about 2 kilos of rice per year.

(iii)___

Many of the things we do depend on receiving information from other people. Catching a train, making a phone call and going to the cinema all involve information that is stored, processed and communicated. In the past, this information had to be kept on paper (i) _______  , for example, books, newspapers and timetables. Now, more and more information is put on computers. Computers play a role in our everyday lives, sometimes without US even realizing it. (ii) _______  the use of computers in both shops and offices. Big shops have to deal with very large amount of information. They have to make sure that there are enough goods on the shelves for customers to buy, they need to be ablcto reorder before (iii) _______ run out. A lot of office work in the past involved information on paper. Once it had been dealt with by people, the paper was (iv) _______ for future reference. This way of working was never particularly easy or fast. A computer system is much more (v) _______ .

(i)_______

He dropped …………. the hospital to visit his aunt 

Traditionally, spas were places which had a spring of mineral water, where people who were sick went to recover from an illness or (i) _____ a disease. Spas were developed by the (ii) _____ Romans, who built public bath houses over hot volcanic springs. Some Roman baths could accommodate up to 6,000 bathers, and had restaurants, sports centres, swimming pools, gardens and libraries. An extremely low entrance fee ensured the popularity of the baths. There was no fixed order in which the rooms were used. People might begin with a hard workout, before going to the Warm Room to relax, have a vigorous massage in olive oil and then (iii) _____ a good soak in a warm bath. Next, they could take a bath in the Hot Room, before cooling down the Cold Room. After that, they might (iv) _____ for a swim, read some poetry in the library, have a (v) _____ to eat, or talk about urgent matters of state in a private talk room

(v)_______

Choose the correct answer to each of the following questions. "We should take prescription medicine only_____ other methods fail"

Carefully conducted studies that have followed the children of working mothers have not been able to shown any long-term problems, compared with children of working mothers stayed at home. My personal (i) _______  is that mothers should be allowed to work if they wish. Whether we like it or not, there a number of mothers who just have to work. There are those who have invested such a big part of their lives in establishing a career that they cannot expect to see it lost. Then there are many who must work out of pure economic necessity. Many mothers are not (ii) _______ out to be full-time parents. After a few months at home with a much loved infant, they feel trapped and isolated. There are a number of options when it refers to choosing childcare. These range from child minders and nannies through to Granny or the kind lady (iii) _______ the street. In reality, however, many parents don’t have any choice; they have to accept anything they can get. Be prepared! No matter how good the childcare may be, some children are going to protest wildly if they are left. This is a (iv) _______ normal stage of child development.Babies separate well in the first six months, but soon after that, they start to get a crush on Mum and close family members. Make sure that in first week, you allow plenty of time to help your child settle in. All children are different. Some are independent, while others are more attached to their mothers. Remember that if you want to do the best for your children, it’s not the quantity of time you spend with them, it’s the (v) _______ that matters.

(v)_____-

Those workers stopped  ....... their coffee because they felt tired of their new work.

Stress is our body’s reaction to events or conditions that we cannot easily manage or control. When we are troubled by something, we usually experience some types of stress. There are thousand conditions that (i) _______ us to become tense. These may be major and horrible lighting for our lives in a war, being imprisoned or facing death. On the other hand, minor (ii) _______ in our daily lives cause stress as well: waiting in lines, taking a quiz, or asking for or accepting a date. Although we usually think of stress as something caused by unpleasant events, pleasant happenings also bring stress. As a new researeh is done on the effects of stress, new techniques are developed to help (iii) _______ with anxiety. One aid is to plan for situations that wc know will be stressful. Some imagine the event before it happens, thus preparing their minds and bodies for the tension. Others pretend they are on a pleasant beach (iv) _______ in the sunshine; soon their bodies relax and tension melts away. Other people believe strenuous exercise helps the body handle the problems of daily life. It matters very little which method we use to relax; what docs matter is finding the time to temporarily reduce the (v) _______ of modem life on our brain and body.

(ii)________

For all the talk of what humankind has done to cause destruction to the planet, we should not forget that nature itself is a powerful force, capable of doing damage on a huge scale. The greenhouse (i) _____ and the hole in the ozone layer are indeed made worse by the industrialized society we live in. However, we must remember that there are certain species of plant and animal which, quite naturally, (ii) _____ offgases that are very harmful to the atmosphere. And only fifty years ago in London, hundreds of people died from the smog which hung over the River thames. What is interesting here is that, yes, smoke and gases from industry, vehicles and fossil (iii) _____  were ingredients in this deadly mixture. The other vital ingredient, though, was the completely natural fog, and who would have thought that could be harmful? In the early days of the industrial revolution, poets, painters and philosophers described how the polluted urban skies made them think of the end the world. Well, towards the end of the nineteenth century, the volcanic eruption of Krakatoa nearly made it happen! Though of tons of dust and ash were thrown into the air and, for years afterwards, there were red sunsets caused by the light filtering through this natural pollution. Remembering scientists pet theory about the dinosaurs (iv) _____ out because of a huge volcanic eruption, we were lucky that humankind survived this time. So next time you look out from your garden or balcony and see a beautiful red sunset, think of the possibilities. It could be the result of our activities poisoning the air we breathe, or it might just be (v) _____ turning on the radio to check there haven’t been any major eruptions lately!

(iii)______

Today we are accustomed to seeing news as it presents, whether it is a fire in a nearby community, a speech by a president or an actual (i) _____ between two armies ten thousand miles away. It is important for students to grasp that. This experience has been possible only within the (ii)     _____  fifty years. Until well into the twentieth century it took days or weeks before newspapers could report on invasions or great natural disasters. We live, therefore, in a remarkable period when we not only (iii) _____ instant news on the radio but can watch dramatic events just as they are taking place thousands of miles away. Television news can be (iv) _____  as part of the entertainment provided by the broadcasting industry. We don’t only sec newsreaders providing detailed accounts of events but we have a great (v) _____ live footage. News items are generally short, rarely more than three minutes, and features are included that are attractive to local audiences, even though they are unimportant in terms of world, or national news.

(v)________

Many species of animal and plants have disappeared from the earth. They have died out, or become extinct. But sometimes animals or plant (i) _______ can be found buried in rocks. These are called fossils. Imprints in rocks, paw prints, for example are also called fossils. Not every creature survives as a fossil. Many simply rot away completely and leave no (ii) _______ of their existence. Because many creatures and plants have disappeared without leaving any fossils, we will never know anything about them. The study of fossils, or palaeontology, to give it its scientific term, became established at the beginning of the nineteenth century. Before this researeh began, people did not believe that fossils had once been alive. Large fossil teeth were seen as evidence of a race of giants in the past, while ammonites, a very(iii) _______ type of fossil which you might easily find yourself on a beach or among rocks, were called snakcstoncs because of their snake-like shape. People believed that snakes had been turned to stone by a miracle. The most famous fossils of all are the dinosaurs. There are, of course, no dinosaurs on display in zoos. They were not (iv) _______ to extinction by humans as some animal have been, but became extinct millions of years before our own species developed. The reason why the dinosaurs became extinct is still a mystery. Many theories have connected the disappearance of dinosaurs with major climatic change. One possibility is that a gigantic meteorite crashed into the earth (v) _______ so much dust into the atmosphere that the heat of sunlight was reduced. The temperature would have fallen and, as a consequence, many types of plants and animals would have become extinct.

(iv)______

I have two brothers: _________ older one is training to be _________ pilot with British Airways, _________ younger one is still at _________ school.

Choose A, B,C or D on your answer sheet to indicate the underlined part that needs correction in each of the following questions: 

It’s impossible for me being there before 8 p.m

Parrots and macaws have become so rare that special varieties of these birds are fetching up to £9,000 each on the black market in Britain. Macaws from Brazil cost from £1,000 and parrots from Australia can cost £7,500 a pair. The demand for parrots, cockatoos and macaws has led to a (i) _______ increase in thefts from zoos, wildlife parks and pet shops. London and Whipsnade zoos are among the many places from which parrots have been stolen. Some thefts have not been (ii) _______  in an effort to prevent further incidents. Parrot rustling, as it is known among bird fanciers, has increased rapidly in Britain since 1976 when imports and exports of exotic birds became (iii) _______ controlled. Quarantine controls, coupled with the scareity of many types of paiTOts in the wild in Africa, Australia, Indonesia, and South America, have caused a shortage of birds which can be sold legally under (iv) _______. This has sent prices to (v) _______ levels. Working al night and equipped with wire-cutters, nets and substances to dope the birds, the rustlers are prepared to take serious risks to capture the parrots they want. At Birdworld, a specialist zoo, thieves stole two parrots after picking their way through an enclosure containing cassowaries. The cassowary is a large flightless bird, related to the emu, which can be extremely agressive, and has been known to kill humans with blows from its powerful legs.

(ii)_______

In Britain, the average young person now spends more money on games each year than on going to the cinema or renting videos. But is this (i) _______ a bad thing? For years, newspaper reports have been saying that children who spend too much lime playing computer games become unsociable, bad- tempered, even violent as a result. But new researeh, (ii) _______ out in both Europe and the USA, suggests that the opposite may be true. Indeed, playing some of the more complicated games may help people of all ages to improve certain skills. Researehers claim that this is because the games make the brain work harder in certain ways, like (iii) _______ sounds and movements quickly and identifying what they are. The fact that people play the games repeatedly means that they get a lot of practice in these skills which are therefore likely to become highly developed. Social skills may benefit, too. Researehers in Chicago think that fans of first- person shooter games (iv) _______ . “Counterstrike” are better than non­ players when it comes to building trust and co-operation, and that this helps them to make good friendships and become strong members of their communities. So rather than (v) _______ up computer games, perhaps young people need to spend more lime on them?

(iv)______

Around 200 million people are employed in tourism worldwide, making in the largest industry in the modem global economy. It is estimated that three – quarters of a billion people travel on holiday each year, and industry planners (i) _____ this figure to double by 2020. Some oflhe biggest beneficiaries are less developed countries, (ii) _____ it is often their main source of income. However, along with the economic benefits, this mass movement of people has resulted in threats (iii) _____  the environment. People often forget the damage caused by carbon emissions from aircraft, which contribute directly to global wanning. Deforestation has cleared land in order to build hotels, ail-ports and roads, and this has destroyed wildlife. In some areas, water shortages are now common because of the need to fill swimming pools and water golf course for tourists. By pushing up prices for goods and services, tourism can also be (iv)          

to the people who live in tourist destinations. In response to these concerns, some travel operators now offer environment – friendly holidays. Many of these aim to reduce the negative effects of tourism by promoting only hotels that have (v) _____ in equipment to recycle waste and use energy and water efficiently. Increasingly, tourists are also being reminded to show respect for the gustoms of the people whose countries they are going to visit, and to support local businesses, such as restaurants and shops, which depend on tourism for their main income.

(ii)_____

Choose the correct answer to each of the following questions. " People often get ______ in order to be immune to fatal diseases"

The jury at this trial ........... members of the local communities

In their latest attack, terrorists have attempted to blow _________ the bridge