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How busy is too busy? For some it means having to miss the occasional long lunch;  for others, it means missing lunch altogether. For a few, it is not being able to take a “sickie” once a month. Then there is a group of people for whom working every evening and weekend is normal, and frantic is the tempo of their lives. For most senior executives, workloads swing between extremely busy and frenzied. The vice-president of the management consultancy AT Kearney and its head of telecommunications for the Asia-Pacific region, Neil Plumridge, says his work weeks vary from a “manageable” 45 hours to 80 hours, but average 60 hours.  Three warning signs alert Plumridge about his workload: sleep, scheduling and family. He knows he has too much on when he gets less than six hours of sleep for three consecutive nights; when he is constantly having to reschedule appointments; “and the third one is on the family side”, says Plumridge, the father of a three-year-old daughter, and expecting a second child in October. “If I happen to miss a birthday or anniversary, I know things are out of control.” Being “too busy” is highly subjective. But for any individual, the perception of being too busy over a prolonged period can start showing up as stress: disturbed sleep, and declining mental and physical health. National workers’ compensation figures show stress causes the most lost time of any workplace injury. Employees suffering stress are off work an average of 16.6 weeks. The effects of stress are also expensive.  Comcare, the Federal Government insurer, reports that in 2003-04, claims for psychological injury accounted for 7% of claims but almost 27% of claim costs. Experts say the key to dealing with stress is not to focus on relief – a game of golf or a massage – but to reassess workloads. Neil Plumridge says he makes it a priority to work out what has to change; that might mean allocating extra resources to a job, allowing more time or changing expectations. The decision may take several days. He also relies on the advice of colleagues, saying his peers coach each other with business problems. “Just a fresh pair of eyes over an issue can help,” he says. Executive stress is not confined to big organizations. Vanessa Stoykov has been running her own advertising and public relations business for seven years, specializing in work for financial and professional services firms. Evolution Media has grown so fast that it debuted on the BRW Fast 100 list of fastest-growing small enterprises last year – just after Stoykov had her first child. Stoykov thrives on the mental stimulation of running her own business. “Like everyone, I have the occasional day when I think my head’s going to blow off,” she says. Because of the growth phase the business is in, Stoykov has to concentrate on short-term stress relief – weekends in the mountains, the occasional “mental health” day – rather than delegating more work. She says: “We’re hiring more people, but you need to train them, teach them about the culture and the clients, so it’s actually more work rather than less.” 
2. The word “consecutive” in paragraph 2 mostly means ____________

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An integral part of human life is the sports. As we all know, many competitive and  entertaining activities are engaged in sports. A sport is a way to stay fit and healthy. If we want to be physically fit we have to have an active life to stay healthy, so it is always a good idea to participate in sports and games.  The sport has inherent discipline and physical demands so that enthusiasts tend to maintain a healthy lifestyle. Weight loss, more energy, better mobility and a lot of things can come from the sport. All of this can describe a good person’s health. People are taught by sports and games to appreciate their health. The energy and vitality necessary to participate cannot be sustained without health. For professional athletes, their fitness and health depend on their livelihood. Sport also aims to keep individuals in good health and endurance.  Water is the most important nutrient that we cannot live without. If you do sports, you tend to sweat more thus increase your metabolic rate. If you do not replace these fluids, you can have very serious health problems or you can even die. To have a healthy and active body we need to eat essential nutrients. Participating in sports activities will encourage you to drink more water since we develop the urge to do so when we participate in physical activities.  When participating in sports activities we come to learn new things. It makes us learn how to tackle things the difficult situation. Sports develop a sense of unity and brotherliness. It develops team spirit in us. It helps in developing mental and physical toughness. It improves our efficiency. With our day-in-day-out activities, we tend to become exhausted the more reason we need sports in our lives to help us forget stressful things we go through. Everybody should always play a sport once a week to keep themselves fit and healthy. Sport is a fundamental phase for a child who is learning. In education, it helps the students keep their value in life, students are taught various games in the very early stage of life at school. Nurturing sports talents from school encourages a lot of talented children and it affirms the sportsmanship in them. Those students who perform well are promoted to play at the national and international level. Sports can be a carrier developing option for many students.  As we know, a physical activity governed by a set of rules or habits is called sport. Sport is often involved in the competition. The sport was originally developed for recreation. When people want to do the distraction or recovery, they usually do sports, sports games or skill tests. From this, we can conclude that sport has large and varied manifestations.  Sport can be played indoors or outdoors. It can be done by individual or team, with or without competition. And we know that sport requires skill and physical effort. The growth and development of sport and its related industries were witnessed by modern sport. Because we know that a healthy person is a wealthy person, the sport is the secret of both health and prosperity. 
5. The word “tackle” in paragraph 4 can be best replaced by ______

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Language preservation is the effort to prevent languages from becoming unknown. A language is at (1)______ of being lost when it no longer is taught to younger generations, while fluent speakers of the language (usually the elderly) die. Language is an important part of any society, because it enables people to communicate and express themselves. When a language dies (2)_______, future generations lose a vital part of the culture that is necessary to completely understand it. This makes language a vulnerable aspect of cultural heritage, and it becomes especially important to (3) __________ it. According to the United Nations Educational, Scientific, and Cultural Organization (UNESCO), from facts published in their “Atlas of Languages in Danger of Disappearing,” there are an estimated 6,000 languages spoken worldwide today, and half of the world’s population speaks the eight most common. More than 3,000 languages are reportedly spoken by fewer than 10,000 people each. Ethnologue, a reference work published by SIL International, has cataloged the world’s known (4)_______ languages, and it estimates that 417 languages are on the verge of extinction. There are different factors that can (5)________ a language in danger of becoming extinct. One is when a language is no longer being taught to the children of the community, or at least to a large number of the children. In these cases, the remaining fluent speakers of the language are generally the older members of the community, and when they pass away, the language dies out with them

Rewrite the sentence:
You will never eat there at the weekend unless you have made a reservation.

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A good memory is often seen as something that comes naturally, and a bad memory as something that cannot be changed, but actually (1)______ is a lot that you can do to improve your memory. We all remember the things we are interested in and forget the ones that bore us. This no doubt explains the reason (2)______ schoolboys remember football results effortlessly but struggle with dates from their history lessons! Take an active interest in what you want to remember, and focus on it (3)______. One way to ‘make’ yourself more interested is to ask questions — the more the better! Physical exercise is also important for your memory, because it increases your heart
(4)______ and sends more oxygen to your brain, and that makes your memory work better. Exercise also reduces stress, which is very bad for the memory. The old saying that “eating fish makes you brainy” may be true after all. Scientists have discovered that the fats (5)______ in fish like tuna, sardines and salmon — as well as in olive oil — help to improve the memory. Vitamin-rich fruits such as oranges, strawberries and red grapes are all good brain food‘, too.

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Even though it’s sometimes hard for parents to think about letting go of their child, the best relationships are the ones that teens come back to, as adults, recognizing how their parents have helped them into adulthood by not clinging or pushing them away too soon. We recommend that parents look for opportunities to teach independence, starting in childhood. Encourage your teen to be responsible for his or her own time. “How much time do you need for homework?” “How long to do you need to unwind after school?” If the answers to these questions are “None” and “Until midnight”, then your teen needs some help making a schedule. Many teens can come up with a reasonable time for getting things done, with some practice and initial limits from you. You may want to let her try out her schedule through, say, one grading period. If grades go down, the schedule needs work and maybe more supervision from you. Not knowing basic financial skills can be one the first things to trip up a newly independent young adult. Look for chances to teach basic money skills. Some parents give their teen a set amount of money and let her plan the weekly grocery shopping or family vacation. Have her help you pay utility bills and budget for expenses. Explain carefully about credit cards and limit access to credit. Teens are impulsive, and easily get stuck in the trap of  charging more than they can pay off. An after-school job is a great opportunity for your teen to start practicing. More than anything else, teens learn from making mistakes. As a parent, your job is to try to make sure that the mistakes your teen makes aren’t life-threatening, like getting into the car with a drunk driver. Most mistakes, though, will not fall into that category. No one is perfect, especially parents. It’s important that teen see that you do not expect perfection from him or from yourself, and that you can admit your mistakes when you make them. Letting your teen make mistakes, and letting him suffer the consequences of a mistake, can be hard to do. But when you give your teen permission to make mistakes, and let him know you love him anyway, you tell him that you believe in his ability to take a fall, get up and learn from it  
4. The word “supervision” in paragraph 2 is closest in meaning to _______

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Love stories often include people finding partners who seem to have traits that they lack, like a good girl falling for a bad boy. In this way, they appear to complement one another. For example, one spouse might be outgoing and funny while the other is shy and serious. It’s easy to see how both partners could view the other as ideal – one partner’s strengths balancing out the other partner’s weaknesses. The question is whether people actually seek out complementary partners or if that just happens in the movies.. There is essentially no research evidence that differences in personality, interests, education, politics, upbringing, religion or other traits lead to greater attraction. For example, in one study researchers found that college students preferred descriptions of mates whose written bios were similar to themselves or their ideal self over those described as complementing themselves. Despite the overwhelming evidence, why does the myth of heterogamy endure? There’s evidence that small differences between spouses can become larger over time. In their self-help book “Reconcilable Differences,” psychologists Andrew Christensen, Brian Doss and Neil Jacobson describe how partners move into roles that are complementary over time. For example, if one member of a couple is slightly more humorous than the other, the couple may settle into a pattern in which the slightly-more-funny spouse claims the role of “the funny one” while the slightly-less-funny spouse slots into the role of “the serious one.” In the end, people’s attraction to differences is vastly outweighed by our attraction to similarities. People persist in thinking opposites attract – when in reality, relatively similar partners just become a bit more complementary as time goes by  
4. According to paragraph 3, what is the stated reason for people’s belief in “opposites attract” theory?

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Stabilisation work means the Leaning Tower of Pisa is leaning slightly less than it used to, experts have said. The tower, which has leaned to one side ever since it began to take shape in 1173, has lost 4cm of its tilt over the past two decades, according to a report from the surveillance group that meets every three months to give updates on the monument’s condition “Since restorative work began, the tower is leaning about half a degree less,” said Nunziante Squeglia, a geotechnics professor at the University of Pisa who works with the group. “But what counts is the stability of the tower, which is better than initially predicted.” The structure, which was badly damaged during the second world war, was closed to the public in 1990 over safety fears and did not reopen for 11 years. The surveillance group was set up in 2001 ago after Michele Jamiolkowski, an engineer of Polish origin, coordinated an international committee to save the landmark. The bell tower, a symbol of the power of the maritime republic of Pisa in the Middle Ages, was defective from the beginning due to the porous clay soil beneath its foundations. After three floors were completed, construction stopped and did not resume until 90 years later when workers started building additional floors on a diagonal to offset the lean. But work was again disrupted before finally being completed in 1372. The tower, located behind Pisa’s cathedral, attracts more than 5 million visitors a year. Reaching the top requires climbing 269 steps. The surveillance group’s work, which is funded by the non-profit Opera della Primaziale Pisana, includes improving the quality of the structure’s conservation and promoting research.
1. Which best serves as the title for the passage?

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While light at night can be beneficial, neutral, or damaging for individual species, its presence invariably disturbs ecosystems. For example, some species of spiders avoid lit areas, while other species are happy to build their spider web directly on a lamp post. Since lamp posts attract many flying insects, the spiders that don’t mind light gain an advantage over the spiders that avoid it. Light pollution poses a serious threat in particular to nocturnal wildlife, having negative impacts on plant and animal physiology. It can confuse animal navigation, alter competitive interactions, change predator-prey relations, and cause physiological harm. The rhythm of life is orchestrated by the natural patterns of light and dark, so disruption to these patterns impacts the ecological dynamics. Studies suggest that light pollution around lakes prevents zooplankton, such as Daphnia, from eating surface algae, causing algal blooms that can kill off the lakes’ plants and lower water quality. Light pollution may also affect ecosystems in other ways. For example, scientists have documented that night time light may interfere with the ability of moths and other nocturnal insects to navigate. Night-blooming flowers that depend on moths for pollination may be affected by night lighting, as there is no replacement pollinator that would not be affected by the artificial light. This can lead to species decline of plants that are unable to reproduce, and change an area’s long term ecology. Reducing light pollution implies many things, such as reducing sky glow, reducing glare, reducing light trespass, and reducing clutter. The method for best reducing light pollution, therefore, depends on exactly what the problem is in any given instance. Adjusting the type of lights used, so that the light waves emitted are those that are likely to cause severe light pollution problems  
1. This passage is mainly about ________________

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Children’s behaviour has worsened over the past five years, according to a survey of  teachers which found that a fifth thought girls were more likely to cause trouble than boys. The survey, published after teachers at a Lancashire school went on strike over discipline, found low-level disruption, including chatting and “horsing around”, was the biggest problem. Boys were more likely to be physically aggressive while girls tended to ostracise other pupils. The behaviour of boys was more of a challenge than that of girls but the actions of each sex had deteriorated, according to 56.5% of staff surveyed by the Association of Teachers and Lecturers (ATL).  Among male pupils the most challenging behaviour for teachers was physical aggression, such as pushing, spitting, kicking and hitting. A secondary teacher quoted in the survey said boys were usually aggressive with other pupils, while girls tended to call one another names. Teachers criticised a lack of role models in the home. A primary teacher said: “The boys are far more willing to be aggressive to adults, verbally and even physically. There don’t seem to be any parental boundaries set of what is an appropriate way to speak and deal with another adult.” Teachers at Darwen Vale high school, Lancashire, walked out over unruly pupil behaviour this month. They said children challenged them to fights and threatened to film lessons and post them online. The survey of more than 850 teachers, heads and other school staff found that more than 21% thought girls’ behaviour was more challenging than boys, compared with 68% who said male pupils caused more trouble. In schools that have excluded pupils, 57% said more boys and 5% said more girls had been excluded. A department head in a primary school told the survey, carried out in March, that “classes with a majority of boys tend to be louder, less co-operative and harder to teach”. Nearly half of the staff surveyed said boys’ bravado was behind their disruption. For girls, the most likely trigger was a break-up between friends. A primary school teacher from Bedfordshire said: "Boys are generally more physical and their behaviour is more noticeable. Girls often say nasty things, which end up disrupting the lesson just as much as the boys, as other children get upset and can’t focus on their work. They are usually the ones who refuse to comply with instructions." Some staff had noticed girls’ behaviour worsening.” A teaching assistant from Weston-super-Mare said: “Girls are definitely getting more violent, with gangs of girls in school who are getting worse than the gangs of boys.” The ATL annual conference in Liverpool on Monday is due to debate a motion expressing concern at increasing numbers of girls being excluded from secondary school.  Government figures for 2008-9 showed that boys represented 78% of the total number of permanent exclusions from schools in England. This proportion was unchanged from the year before. The ATL general secretary, Mary Bousted, said: "Staff get ground down daily by the chatting and messing around, which disrupts lessons for other pupils and takes the pleasure out of teaching. Even more worrying is the physical aggression, most often among boys but also among some girls, which puts other pupils and staff at risk. Schools need to have firm and consistent discipline policies and work with parents to keep schools and colleges safe places for pupils and staff alike." The education bill, now going through the Commons, will give teachers the right to search pupils for banned items and will remove the requirement to give parents a day’s notice of detention. The education secretary, Michael Gove, said the measures in the bill would “restore discipline” in the classroom.
8. It can be inferred from the passage that _________________

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Modern society has given significant attention to the promises of the digital economy over the past decade. But it has given little attention to its negative environmental footprint. Our smartphones rely on rare earth metals, and cloud computing, data centers, artificial intelligence and cryptocurrencies consume large amounts of electricity, often sourced from coal-fired power plants. These are crucial blind spots we must address if we hope to capture the full potential of the digital economy. Without urgent system-wide actions, the digital economy and green economy will be incompatible with each other and could lead to more greenhouse gas emissions, accelerate climate change and pose great threats to humanity. The world’s data centers-the storehouses for enormous quantities of information - consume about three percent of the global electricity supply (more than the entire United Kingdom), and produce two percent of global greenhouse gas emissions-roughly the same as global air travel. A report by Greenpeace East Asia and the North China Electric Power University found that China’s data centers produced 99 million tonnes of carbon dioxide in 2018, the equivalent of about 21 million cars driven for one year. Greenhouse gases aren’t the only type of pollution to be concerned about.Electronic waste (e-waste), which is a byproduct of data center activities, accounts for two percent of solid waste and 70 percent of toxic waste in the United States. Globally, the world produces as much as 50 million tonnes of electronic e-waste a year, worth over US$62.5 billion and more than the GDP of most countries. Only 20 percent of this e-waste is recycled. The world and its intractable challenges are not linear-everything connects to everything else. We must raise awareness about these major blind spots, embrace systems leadership (leading across boundaries), boost circular economy ideas (decoupling economic activity from the consumption of finite resources), leverage an eco-economics approach (an environmentally sustainable economy) and encourage policy-makers to explore the interrelationships between government-wide, system-wide and societal results. We must also consider collective problem-solving by bringing together diverse perspectives from both the Global North and the Global South. We should take an inventory of the global and local damages caused by electronic devices, platforms and data systems, and frame issues about the digital economy and its environmental impact in broad societal terms.
8. Which of the following can be inferred from the passage?

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Is cake a socially awkward person’s reward for having made it through the birthday celebration ritual? Well, not exactly. And actually celebrating the anniversary of one’s birth has not always been the done thing either. What if I told you that having your birthday celebrated is the closest you are getting to be a god(dess)? The first “birthday” celebration goes back to the Egyptians who, each year, would rejoice on the anniversary of the pharaoh’s coronation day. The reason being that you were not really born until you were made into a pharaoh, i.e., after you were transformed into a God. From there, the Greeks contributed to bringing a moon-shaped cake and candles to celebrate the lunar goddess, Artemis, to represent the radiance of the moon and her beauty. But still, what about the cake? We have to thank the Germans for introducing the contemporary birthday celebrations, which included a cake. They started the ‘kinderfeste’, where children were honoured with a celebration on their birthday, especially when it came to the first birthday. Kids also had candles on their cake; one for each year they had been alive, plus one, symbolising the chance of making it through the coming year. Fortunately, we now live at a time where birthday cakes come in various shapes, colours and flavours to please different preferences and dietary requirements, as it is very difficult to imagine a birthday party without a sweet and yummy, treat. Conversely, cake eating is less and less reserved to birthdays only, and personally I really like being able to enjoy a piece of cake whenever I feel like it outside birthday parties. Still, there is something even more special about a birthday cake; it is also about sharing special moments with loved ones
1. Which best serves as the title for the passage? 

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I/ can/ send/ you/ references/ the Director of the Happy Mind Charity Centre.

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Despite _________ burden, the single mother tried to raise her son by herself.

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Cyberbullying is the use of technology to harass, threaten, embarrass, or target another person. Online threats and mean, aggressive, or rude texts, tweets, posts or messages all count. So (1) _______ posting personal information, pictures or videos designed to hurt or embarrass someone else. Cyberbullying also includes photos, messages or pages that don’t get taken (2) ______, even after the person has been asked to do so. In (3) _______ words, it’s anything that gets posted online and is meant to hurt, harass or upset someone else. Intimidation or mean comments that focus on things like a person’s gender, religion, sexual orientation, race or physical differences count as discrimination, which is against the law in many states. That means the police could get involved, and bullies may face serious penalties. Online bullying can be particularly damaging and upsetting because it’s usually anonymous or hard to trace. It’s also hard to control, and the person being victimized has no idea how many people (or hundreds of people) have seen the messages or posts. People can be tormented nonstop (4) _________ they check their device or computer. Online bullying and harassment can be easier to commit than other acts of bullying because the bully doesn’t have to confront his or her target in (5) _______

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With 13,000 floral species and over 15,000 faunal species, three newly discovered big animal species, and a ratio of country/world species of 6.3%. Vietnam has enormous tourismparticularly ecotourism-potential. In fact, since 1986, when Renovation Reforms began the shift from a centrally planned to a socialist-oriented market, or multi-sectoral, economy, tourism has been an sector of primary concern to the government. In May 1995, the prime minister of Vietnam approved a master plan of tourism development for the period 1995- 2010. In February 1999, the state decree on tourism was part of the socio-economic development strategy for the period 2001-2010 approved at the IX National Congress of the Party: “Tourism development has become a spearhead economic industry indeed. It is necessary to improve the quality and effectiveness of tourism activities, bringing into full play the natural conditions, and cultural and historical tradition to meet the domestic and international demand for tourism and to catch up with tourism development in the region” (Document of the IX National Congress 2001). Tourism has so far brought great benefits to the economy, but it has also contributed to environmental degradation, especially biodiversity deterioration. Thus, the concept of “sustainable development”-development which meets the needs of the present without compromising the ability of future generations to meet their own needs - must be factored into tourism development. This consideration is reflected in the term “ecotourism,” which is referred to variously as ecological or environmental tourism, nature or green tourism, sustainable or responsible tourism. Ecotourism involves travel to relatively undisturbed natural areas with the specific object of studying, admiring, and enjoying scenery, plants, and animals, as well as any cultural features found in these areas. It is distinguished from mass or resort tourism by its lower impact on the environment, lower infrastructure requirements, and its role in educating tourists about natural environments and cultural values. Fully aware of its significance, the government of Vietnam has prioritized ecotourism in its strategy for tourism development to ensure both sustainability and economic benefits. Though ecotourism in Vietnam is at a beginning stage of development, it is expected to grow strongly through support from government and international organizations.  
5. Ecotourism is mainly for ____ purposes

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This road is so muddy when it rains that it needs __________.

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Esperanto is what is called a planned, or artifiial, language. It was created more than a century ago by Polish eye doctor Ludwik Lazar Zamenhof. Zamenhof believed that a common language would help to alleviate some of the misunderstandings among cultures. In Zamenhof's fist attempt at a universal language, he tried to create a language that was as uncomplicated as possible. This fist language included words such as ab, ac, ba, eb, be, and ce.This did not result in a workable language in that these monosyllabic words, though short, were not easy to understand or to retain. Next, Zamenhof tried a different way of constructing a simplified language. He made the words in his language sound like words that people already knew, but he simplifid the grammar tremendously. One example of how he simplifid the language can be seen in the suffies: all nouns in this language end in o, as in the noun amiko, which means "friend", and all adjectives end in -a, as in the adjective bela, which means "pretty". Another example of the simplifid language can be seen in the prefi mal-, which makes a word opposite in meaning;theword malamiko therefore means "enemy", and the word "malbela" therefore means "ugly" in Zamenhof's language. In 1887, Zamenhof wrote a description of this language and published it. He used a pen name, Dr. Esperanto, when signing the book. He selected the name Esperanto because this word means "a person who hopes" in his language. Esperanto clubs began popping up throughout Europe, and by 1950, Esperanto had spread from Europe to America and Asia. In 1905, the First World Congress of Esperanto took place in France, with approximately 700 attendees from 20 different countries. Congresses were held annually for nine years, and 4,000 attendees were registered for the Tenth World Esperanto Congress scheduled for 1914, when World War I erupted and forced its cancellation. Esperanto has had its ups and downs in the period since World War I. Today, years after it was introduced, it is estimated that perhaps a quarter of a million people are flent in it. This may seem like a large number, but it is really quite small when compared with the billion English speakers and billion Mandarin Chinese speakers in in today's world. Current advocates would like to see its use grow considerably and are taking  steps to try to make this happen.
6. According to the passage, what happened to the Tenth World Esperanto Congress?

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Do you find the American education system to be confusing and different from the education system in your own country? Do you want to attend a university or a school in the USA? The American education system offers international students the most diverse set of options in the world. In fact, an international student who elects to take advantage of the American education system can pursue anything from nuclear science to film and dance. The possibilities are almost endless! The American education system requires that students complete 12 years of primary and secondary education prior to attending university or college. This may be accomplished either at public (or government-operated) schools, or at private schools. These 12 years of schooling (or their equivalent) may also be completed outside the USA, thus giving foreign students the opportunity to pursue the benefits of the American education system and obtain a quality American education. Perhaps one of the most impressive facts is the large number of presidents, prime ministers and leaders from other countries who have experienced the American education system and graduated from a university or school in the USA. In many fields and industries, the American education system offers the most cutting-edge, soughtafter programs at the world’s best schools. That is why graduating from an accredited American school and being exposed to the rigors of the American education system is an investment in your future. Whether you want to study at a USA university, a top college, or at an ESL, vocational or high school, a thorough understanding of how the American education system works is essential. Without a clear grasp of the system, an international student will find it difficult to make the right academic choices. The information provided in the Overview of the American education system section will help you develop that understanding. You can also search our list of Universities, colleges, community colleges, graduate schools, and boys and girls boarding schools. It is no surprise that the United States hosts more international students than any other country in the world!  
5. What is probably the best title for the passage?

Fill in each numbered blank with one suitable word or phrase.

Researchers in communication show that more feelings and intentions are (1) _______ and received nonverbally than verbally. Mehrabian and Wienerfollowing have stated that only 7% (2) _______ message is sent through words, with remaining 93% sent nonverbal (3) _______.

Humans use nonverbal communication because:

1. Words have limitations: There are (4) _______ areas where nonverbal communication is more (5) _______ than verbal, especially when we explain the shape, directions, personalities which are expressed nonverbally.

2. Nonverbal signal are powerful: Nonverbal cues primarily express inner (6) _______ while verbal messages deal basically with outside world.

3. Nonverbal message are likely (7) _______ more genuine: because nonverbal behaviors cannot be controlled as easily as spoken words.

4. Nonverbal signals can express feelings inappropriate to state: Social etiquette limits (8) _______ can be said, but nonverbal cues can communicate thoughts.

5. A separate communication channel is necessary to (9) _______ send complex messages: A speaker can add enormously to the complexity of the verbal message through simple nonverbal (10) _______

(3) _______

Choose the best answer:
My mother is a strong person. She stays_____ even in the worst situations