Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks from 1 to 5.
BOOKS
Nearly all the discoveries that have been made through the ages can (1)________ in books. The invention of the book is one of humankind’s (2)________ achievements,  the importance of which can not be evaluated. Books are very useful, providing us with both entertainment and information. The production of books began in Ancient Egypt, though not in the form that is accessible to us today. The books read by Romans, (3)________ , have some similarities to the ones we read now. Until the middle of the 15th century, in Europe, all books were written by hand. They (4)________ often beautifully illustrated and always rare and expensive. With printing came the possibility of cheap, large publication and distribution of book making (5) ________ more widespread and reliable.
(3)..........................

Read the following the passage and mark the letter A, B, C or D on your answer sheet to indicate the correct word or phrasethat best fits each of the numbered blanks from 31 to 35.
From the next year, every student in their final rear at our school will study for a compulsory Diploma of Practical Achievement. This will be in addition to the normal examinations. Up to now, the course has been optional, but from now on every student must (31)        it.
The aim is to (32)   students with "life skills", which the Diploma divides into eight categories. These cover a range of things relevant to life beyond school, from sending an e-mail to giving presentation  to  an  audience.  Under  the  heading     "survival",  (33)      ,  students   can learn  car mainternance, first aid and cooking. We have discovered that many students cannot do simple things such as mend a puncture or boil an egg. At the other extreme, the Diploma includes such things as how to design a webpage and how to cope if someone has a heart attack. It has been called a " Diploma in Common Sense".
On the course, students will not be taught in the traditional (34)  
  , but rather will be guided and encouraged to do things for themselves. This is above all a practical "hand-on" course. To a greater or lesser extent, good schools have always tried to (35)        these skills. Unfortunately, students have not always shown much interest because such skills are not directly related to passing exams for higher education. We hope this will change now that we have a proper course that will lead to a recognised diploma.
(33)..................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks from 31 to 35.
Back in the 1960s and 1970s, the world was becoming more aware of the destructive effects of industry (31)________ the environment and people were starting to think seriously about ways of protecting the environment. One man who was particularly affected by this subject was Gerard Morgan-Grenville. As Morgan-Grenville travelled round earning his living as a gardener, he noticed signs of the damage that was being done to the countryside around him. It wasn't long before Morgan-Grenville decided that he had to do something about this situation. He felt that if people could be shown a better way of living then maybe they would be interested enough to try to protect their (32)________ environment.
Mr. Morgan-Grenville decided to set up a   project (33)________ would prove what was happening  to our surroundings and what could be done about it. So, in 1975, Morgan-Grenville created the Centre for Alternative Technology (CAT) in a village in Wales.
The main aim of CAT is to search for an ecologically better way of living by using technology which (34)________ no harm to the environment. One of the most important things CAT did initially was to explore  and demonstrate a wide range of techniques and to point out which ones had the least destructive results on the world around us. (35)________ , CAT provides information and advice to people all over Britain and all over the world. If more and more individuals are informed about how much damage our modern lifestyle is causing to the planet, maybe more of them would be prepared to look for practical solutions to environmental problems.
(33).....................

Read the text and choose the best answer (A, B, C or D) to each of the questions. 
Poles Apart
Many are surprised to learn that Antarctica is nearly twice the size of the United States. The name Antarctica was coined to mean "opposite to the Arctic." It is just that in many ways. Antarctica is a high, ice-covered landmass. In the Arctic the landmasses are grouped around the ice-covered Arctic Ocean.
Largely because of this difference, the climate of the two areas is very different. Antarctica is the coldest area in the world. On the average it is about 30 degrees colder than the Arctic. At the South Pole, nearly 10.000 feet high, monthly mean temperatures run well below zero. Only in coastal regions do temperatures sometimes rise about freezing in the summer (December to March). In contrast, near the North Pole monthly mean temperatures often rise above freezing. 
At both poles, daily temperatures may drop far below the monthly mean. At the American South Pole Station, winter temperatures sometimes fall below -100 degrees Fahrenheit. Elsewhere, on higher parts of the south polar plateau, even lower temperatures are recorded.
A temperature of -127 degrees Fahrenheit was measured in August 1960. It is the world's record low temperature.
Partly because of this climatic difference, the land animals and plants of the two regions are very different. On the continent of Antarctica, there are very few plants. In the Arctic there are many plants. In some of the few ice-free areas of Antarctica, mosses, lichens, and algae are found. Penguins populate Antarctic coastlines but do not exist in the Arctic. The land animals of the Arctic are foxes, bears, reindeer, and lemmings. These animals are unknown in the Antarctic. Old rock layers show that this "oppositeness" between north and south extends far back into the early chapters of earth history.
Ice is the great feature of Antarctica. More than 4.5 million square miles of ice sheet cover the area. Great rivers of ice, called glaciers, push down the mountains. Antarctica is the storehouse of about 85 percent of the total world supply of ice. 
The icecap is very thick, averaging nearly 8,000 feet. At one spot, scientists have found the distance from the surface to the rock underneath the ice to be more than 13,000 feet.
If this great volume of ice were to melt, the volume of the world oceans would increase, and sea level would rise. Extreme atmospheric changes would have to take place for this to happen.

Compared to the United States, Antarctica is _________.

Read the text below and decide which answer (A,B,C, or D) best fits each space.
Statesmen define a family as ―a group of indivi duals having a commo n  dwelling andrelated by blood, adoption or marriage, (1) includes common law relationships.‖ Most people are born into one of these groups and (2) live their lives as a family in such a group.Although the definition of a  family may not change, (3).relationship of people to each other within the family  group changes as society changes. More and more wives are (4) paying jobs,  and, as a result, the roles of husband, wife and children are changing. Today,  men expect to(5) . for pay for about 40 years of their lives, and, in today‘s  marriages(6) . which both spouses have paying jobs, women can expect to  work for about 30 to 35 years of their lives. This mean that man must learn to do  their share of family tasks such as caring for the children and daily (7) chores.  Children, too, especially adolescents, have to (8) with the members od their  family in sharing household tasks. The widespread acceptance of contraception  has meant that having (9) is as matter of choice, not an automatic result of  marriage. Marriage itself has become a choice. As alternatives (10)  common-law relationships and single-parent families have become socially  acceptable, women will become more independent. 

6)..........................

Read the following passage and mark the letter A, B, C or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks from 31 to 35.
On April 3, 1972, a man came out of the Hilton hotel in Manhattan and started walking down the street. He stopped, (31) his hand with a strange object in it, put it to his ear and started to talk into it. This was the beginning of mobile phone (32) , more than 30 years ago. That man was Motorola's project manager, Martin Cooper, who was (33) his 34th birthday that day. The strange object was the first mobile phone, which was nicknamed “the shoe” because of its  unusual (34)  .Mr. Cooper had gone to New York to introduce the new phone. The first call he made was to his rival, Joe Engel at AT&T's research centre. Engel was responsible for the development of the radiophones for cars. "I called him and said that I was talking on a real mobile phone (35)         I was holding in my hand," said Cooper. "I don't remember what he said in reply, but I'm sure he wasn't happy." The quality of the call was very good, because although New York had only one base station at that time, it was being used by only one user - Martin Cooper.
(31).....................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions.

The concept of traffic-free shopping areas goes back a long time. During the Middle Ages, traffic-tree shopping areas were built in Middle Eastern countries to allow people to shop in comfort and, more importantly, safety. As far back as 2000 years ago, road traffic was banned from central Rome during the day to allow for the free movement of pedestrians.

The modern, traffic-free shopping street was born in Europe in the 1960s, when both city population and car ownership increased rapidly. Dirty exhaust from cars and the risks involved in crossing the road were beginning to make shopping an unpleasant and dangerous experience. Many believed the time was right experimenting with car-free streets, and shopping areas seemed the best place to start.

At first, there was resistance from shopkeepers. They argued that people would avoid streets if they unable to get to them in their cars. When the first streets in Europe were closed to traffic, there were noisy demonstrations, as many shopkeepers predicted they would lose customers.

With the arrival of the traffic-free shopping street, many shops, especially those selling things clothes, food and smaller luxury items, prospered. Unfortunately, shops selling furniture and larger electrical appliances actually saw their sales drop. Many of these were forced to move elsewhere, away from centre.

(Adapted from Complete IELTS)

The word they in paragraph 3 refers to ________.

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks from 31 to 35.
Back in the 1960s and 1970s, the world was becoming more aware of the destructive effects of industry (31)________ the environment and people were starting to think seriously about ways of protecting the environment. One man who was particularly affected by this subject was Gerard Morgan-Grenville. As Morgan-Grenville travelled round earning his living as a gardener, he noticed signs of the damage that was being done to the countryside around him. It wasn't long before Morgan-Grenville decided that he had to do something about this situation. He felt that if people could be shown a better way of living then maybe they would be interested enough to try to protect their (32)________ environment.
Mr. Morgan-Grenville decided to set up a   project (33)________ would prove what was happening  to our surroundings and what could be done about it. So, in 1975, Morgan-Grenville created the Centre for Alternative Technology (CAT) in a village in Wales.
The main aim of CAT is to search for an ecologically better way of living by using technology which (34)________ no harm to the environment. One of the most important things CAT did initially was to explore  and demonstrate a wide range of techniques and to point out which ones had the least destructive results on the world around us. (35)________ , CAT provides information and advice to people all over Britain and all over the world. If more and more individuals are informed about how much damage our modern lifestyle is causing to the planet, maybe more of them would be prepared to look for practical solutions to environmental problems.
(31).....................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions.

As Australia's largest and oldest city, Sydney carries many traces of its history. Time seems to stand still in the city's old streets and in its many magnificent, ancient buildings, such as the Sydney Town Hall, the Queen Victoria Building, and St. Mary's Cathedral. To explore the city's present and past, head for The Rocks the oldest neighbourhood in Australia and Sydney, where sandstone houses built in the 18th century still stand. You can stroll through the pretty streets, visit a traditional pub for some craft beer, and try delicious local dishes.

Sydney is blessed with natural gifts that few cities can rival. This city is full of greenery. Parks and nature reserves mingle with urban areas. Thanks to this, you need not travel far to see rare species in numerous city zoos; or enjoy fresh air and a range of plants from all corners of the world, all gathered in boundless parks. For those visitors keen to explore the sea, Sydney is heaven with over 70 spectacular bays and beaches. These include beautiful Bondi Beach, which is said to be the loveliest on the planet, where visitors can sunbathe, and play various water sports.

Sydney is said to be a miniature world of attractions, captivating visitors. It is a must-go destination on every tourist's bucket list, should they visit the beautiful land of Australia.

(Adapted from Heritage)

Which of the following is TRUE about Sydney according to the passage?

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks.

All living things require energy to do the work necessary for survival and reproduction. But what is energy? Energy is simply the ability to do work, (1) ......... work is done when a force moves an object. Let's consider your own needs for a moment. You need energy to turn on and turn off your computer. You need energy to (2).......... of bed in the morning. And, yes, you need energy to reproduce. So where does energy come from and how do we use it? On Earth, energy ultimately comes from the sun. Plants use the sun's energy to make sugar. Organisms, in turn, use sugar as a (3) ........... of energy to do work.

Plants use energy from sunlight to make sugar and oxygen from carbon dioxide and water. The process by which carbon dioxide and water are (4) .......... to sugar and oxygen using sunlight is referred to as photosynthesis. This is an endergonic reaction, meaning energy is required by the reaction. Specifically, energy is required to put the carbon dioxide and the water molecules together to form sugar. Sun (5).........the energy needed to drive photosynthesis, and some of the energy used to make the sugar is stored in the sugar molecule.

(study.com/energy-and-life-the–transformation-of-energy-in-living)

(2) __________

Choose the item among A, B, C or D that best answers the question about the passage:

"A good deal of fascinating research has been done about the reading patterns of young people, and it is surprising to discover at what an early age children start expressing preferences for particular kinds of books. A recent report which examined in detail the reading habits of primary-school children, showed that even seven-year-old boys and girls have clear views about what they want to read. Girls, in general, read more, and far more girls than boys preferred reading stories. Boys were showing a taste for the more instant appeal of picture stories, or else books about their hobbies.
 These tastes continue unchanged until girls are teenagers. Apparently girls read more in general, but more fiction in particular. You could say that there are more opportunities for girls to read fiction: magazines encourage the fiction habits in girls in their early teens, and by their late teens they have probably moved on to the adult women’s magazines. Teenage boys tend to buy magazines about their hobbies: motorcycles, heavy transport and so on.
 Adult reading tastes are also the subject of research. Again the number of women who read for pleasure is considerably higher than the number of men. Ít seems that the majority of women still want love stories. There has also been some analysis of what men actually read. Apparently only 38 percent of men read anything, but 50 percent of what they read is fiction in the form of action-packed stories of space or gunmen."

3. Research into adult reading habits has showed that…..

Read the text below and decide which answer (A,B,C, or D) best fits each space.
MY FIRST JOB

When I was 19, I (58) …….. out of my university course and ended up getting a job in a local travel agent’s. I’d seen the (59) …….. for the job in local paper. It said they wanted someone with a nice (60) …….. and a friendly (61) …….. .I thought the job might be an (62) …….. to send people to interesting places and to see some of the world myself. (63) …….. , it turned out to be a bit of a joke. I arrived at work on the first day with a positive (64) …….., ready to work and learn about new places. I spent that morning and every morning for the first three months filling (65)…….. forms and making coffee for the rest of the staff. (66) …….. I was hoping to be dealing with travel-hungry people with a good idea of where they wanted to go, the (67) …….. customer took ages to make their mind (68) …….. . It was amazing the number  of  customers  who  would  spend  ages  finding  the  perfect  destination  only  to have a change (69) …….. heart at the last moment. If we did organize the trip of a lifetime for someone, we rarely got thanks (70) …….. all our efforts. I now work in publishing (71) …….. a living, so these days I’m a customer in travel agencies. One thing I always keep (72) …….. mind is the need to say thank you.

61...................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions.

Machines already perform a lot of tasks that were usually done by humans, such as building cars, doing complex calculations, and even marking exam papers. But now it seems that ever more intelligent machines are straying into areas where we never envisaged they would go. We have always taken pride in having a unique kind of intelligence that machines could never match, one which allows us to think of new ideas and produce creative and artistic works. But it seems that even here, computers are lining up to compete with us.

Machines can easily be trained to do the physical work of producing art. About ten years ago, a painting robot known as e-David was created at a university in Germany. And recently in New York, the painting ‘Portrait of Edmond de Belamy' has been auctioned for nearly half a million dollars. What made it a bit unusual was that the idea, and the image itself, was produced entirely by a computer. A group of young French artists gave instructions to the computer, aiming simply to show that computers can be creative.

Some artists are now working with computers to produce a new kind of art. Computer-generated works of art are certainly interesting, and make us think about the limits of what machines can and cannot do. But not everyone would accept that they qualify as art. Some enthusiasts would argue they do, and the collectors willing to pay high prices for these works would suggest there is definitely a market for computer art. Others, however, would disagree.

Many 'real' artists would claim that art is an expression of human intelligence and human emotions. More importantly, it is about a desire to communicate with other people. These things, they argue, are part of being human and can never be produced by a machine.

(Adapted from Formula-Exam Trainer)

The word envisaged in paragraph 1 is closest in meaning to ______.

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks from 41 to 45.
SOCIAL NETWORK
A 16-year-old girl from Essex has been sacked after describing her job as boring on the social networking website, Facebook. The teenager, who had been working (41)      an administrative assistant at a    marketing company for just three weeks, didn‟t feel very enthusiastic about the duties she was asked to do. (42)       of moaning to her friends she decided to express her thoughts on her Facebook page to a colleague, who (43)       the boss‟s attention to it. He immediately fired her on the (44)       that her public display of dissatisfaction made it impossible for her to continue working for the company. She later told newspapers she had been treated totally unfairly, especially as she hadn‟t even mentioned the company‟s name. She claimed she‟s been perfectly happy with her job and that her light-hearted comments shouldn‟t (45)      taken seriously. A spokesperson from a workers‟ union said the incident demonstrated two things: firstly, that people need to protect their privacy online and secondly, that employers should be less sensitive to criticism.
(44).......................

Read the following passage and choose the correct answer to each of the questions.

The word "robot" first appeared in a 1921 stage play by Czech writer Karel Capek. In the play, a man makes a machine that can think, which he calls a robot and which ends up killing its owner. In the 1940s, the American science fiction writer, Isaac Asimov, wrote a series of stories about robots and invented the term 'robotics', the science of robots. Meanwhile, in the real world, the first robots were developed by an engineer, Joseph F. Engelberger, and an inventor, George C. Devol. Together they started Unimation, a manufacturing company that produced the first real robot in 1961, called the Unimate. Robots of this type were installed at a General Motors automobile plant and proved to be a success. They worked reliably and saved money for General Motors, so other companies were soon acquiring robots as well.

These industrial robots were nothing like the terrifying creatures that can often be seen in science fiction films. In fact, these robots looked and behaved nothing like humans. They were simply pieces of computer-controlled machines, with metal "arms" or "hands". Since they were made of metal, they could perform certain jobs that were difficult or dangerous for humans, particularly jobs that involve high heat. And since robots were tireless and never got hungry, sleepy, or distracted, they were useful for tasks that would be tiring or boring for humans. Industrial robots have been improved over the years, and today they are used in many factories around the world. Though the use of robots has meant the loss of some jobs, at the same time other jobs have been created in the design, development, and production of the robots.

Outside of industry, robots have also been developed and put into use by governments and scientists in situations where humans might be in danger. For example, they can be sent in to investigate an unexploded bomb or an accident at a nuclear power plant. Researchers also use robots to collect samples of hot rocks or gases in active volcanoes. In space exploration, robots have performed many key tasks where humans could not be present, such as on the surface of Mars. In 2004, two robotic Rovers, small six-wheeled computerized cars, were sent to Mars.

Which of these statements is TRUE about Karel Capek?

Course numbers are an indication of which courses are to various categories of students at the University. Undergraduate courses with the numbers 100 or 200 are generally introductory courses appropriate for freshmen or sophomores, whereas courses with the numbers 300 or 400 often have prerequisites and are often to juniors and seniors only. Courses with the numbers 800 or above are open only to graduate students. Certain graduate courses, generally those devoted to introductory material, are numbered 400 for undergraduate students who qualify to take them and 600 for graduate students. Courses designed for students seeking a professional degree carry a 500 number for undergraduate students and a 700 number for graduate students. Courses numbered 99 or below are special interest courses that do not carry academic credit. If students elect to take a special interest course, it will not count toward the number of hours needed to complete graduation requirements.
Full - time undergraduate student is expected to take courses that total twelve to eighteen credit hours. A full-time graduate student is expected to take courses that total ten to sixteen credit hours. Student holding assistantships are expected to enroll for proportionately fewer hours. A part - time graduate may register for minimum of three credit hours. An overload, that is, more than the maximum number of hours, may be taken with the approval of an academic advisor. To register for an overload, students must submit the appropriate approval form when registering. Overloads above 24 hours will not be approved under any circumstances.

Where would the passage most likely be found?

In “Cerealizing America”, Scott Bruce and Bill Crawford remark that the cereal  industry uses 816 million pounds of sugar per year. Americans buy 2.7 billion  packages of breakfast cereal each year. If (1) _______ end to end, the empty  cereal boxes from one year's consumption would (2) _______ to the moon and back. One point three (1.3) million advertisements for cereal are broadcast on  American television every year at a(n) (3) _______ of $762 million for airtime.  Only automobile manufacturers spend more money on television advertising  than the makers of breakfast cereal. (4) _______ of the boxed cereals found in  supermarkets contain large amounts of sugar and some contain more than 50%  sugar. Cereal manufacturers are very clever in their marketing, making many  cereals appear much healthier than they really are by “fortifying” them with vitamins and minerals. Oh, (5) ______ – you now have vitamin-fortified sugar! Before you eat any cereal, read the ingredient list and see how (6) _______  sugar appears on the ingredient list. Then check the “Nutrition facts” panel. 
There are actually only a small handful of national commercially-branded cereals  that are made (7) _______ whole grains and are sugar-free. If you shop at a health  food store instead of your local supermarket, you (8) _______ to find a healthy,  whole grain, sugar-free (or very low sugar) cereal. But (9) _______! Some of the  health food store boxed cereals are sweetened with fruit juice or fructose.  Although this may be an improvement (10) _______ refined white sugar, this can  really skyrocket the calories. 

10..................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions. 
     The generation gap that was so in evidence during the 60s has resurfaced, but it is not the disruptive force that it was during the Vietnam era, a 2009 study suggests. The Pew Research Center study found that 79% of Americans see major differences between younger and older adults in the way they look at the world. In 1969, a Gallup Poll found that a smaller percentage, 74%, perceived major differences.
     Today, however, although more Americans see generational differences, most do not see them as divisive. That is partly because of the areas of difference. The top areas of disagreement between young and old, according to the Pew Research Study, are the use of technology and taste in music. Grandparents are likely to have observed these differences in their grandchildren who are tweens, teens, and young adults.
     If large differences between the generations exist, why don't they spawn conflict? The answer is twofold.
     First, the two largest areas of difference—technology and music—are less emotionally charged than political issues. The older generation is likely to be proud of the younger generation's prowess in technology rather than to view it as a problem. As for the musical differences, each generation wants its own style of music, and the older generation generally can relate to that desire.
     Second, in the other areas of difference, the younger generation tends to regard the older generation as superior to their own generation—clearly a difference from the 1960s with its rallying cry of "Don't trust anyone over thirty." According to the Pew study, all generations regard older Americans as superior in moral values, work ethic and respect for others.

What are the two reasons why large differences between generations don’t cause disagreement?

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions. 
      Sixty percent of working Americans today say they’ve left a job, or considered leaving a job, because they didn’t like their direct supervisor, according to a survey from human resource consulting firm Randstad US. Though leaving a job may seem like the best solution for retiring a bad boss, that doesn’t mean that it’s always the best plan for your career. In fact, if you’re in a situation where you love your job and the opportunities it presents, then leaving your role because of a difficult boss may not be the best idea. Pollak and Monster.com career expert Vicki Salemi broke down three ways you can deal with a bad boss without quitting a job you love. 
      Pollak says that in many cases, a difficult relationship with your boss is often due to differing personalities and habits. One way to mend this relationship, she says, is to closely study your boss’s behavior so that you can meet their expectations. “Become the world’s leading expert on your boss or your manager,” says Pollak, who is also the author of the book “The Remix: How to Lead and Succeed in the Multigenerational Workforce.” “How does this person like to communicate? If she hates long emails, stop sending long emails. If she doesn’t like it when you drop by her office but reacts better when you schedule an appointment, then learn to always schedule appointments instead of dropping in. If she is not a morning person, don’t ask for things in the morning. If this person is really detail-oriented, then triple check your documents before handing them in.” Salemi agrees. She says that if you have a boss who’s critical or a micromanager, often the best way to deal with them is to be proactive in meeting their needs. “It’s kind of like you’re managing them without making it seem like you’re managing them,” she says.
      When dealing with a difficult boss, Pollak says one of the best ways to figure out how to successfully work under their leadership is to talk to other people who you know have been in a similar situation. “Other people can be a resource, whether it’s a mentor, someone at a different company, a coach or people who have worked for this person in the past,” she says. “Treat it as a positive and say, ‘I really want to be successful working with X. What recommendations do you have?’” However, she emphasizes, you should never talk about the situation in a negative way, or say you don’t like working for your boss. Instead, discuss about the situation in a way that shows your willingness to adapt to make the relationship work.
      If talking to other colleagues isn’t helpful, then Pollak says one of your last options should be to talk directly to your boss. Consider your approach carefully. Instead of saying, “We’re not getting along. What should we do?”, say something to the effect of, “I’d really like to make sure that I’m serving your needs. I’d like to make sure that I’m communicating in a way that’s effective for you and I want to make sure that I’m being as productive as possible. Is there anything I can do differently?” This way, she says, you’re approaching the situation by asking how you can help, instead of emphasizing a problem.

The phrase “dropping in” in the second paragraph mostly means __________.

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions.

As Australia's largest and oldest city, Sydney carries many traces of its history. Time seems to stand still in the city's old streets and in its many magnificent, ancient buildings, such as the Sydney Town Hall, the Queen Victoria Building, and St. Mary's Cathedral. To explore the city's present and past, head for The Rocks the oldest neighbourhood in Australia and Sydney, where sandstone houses built in the 18th century still stand. You can stroll through the pretty streets, visit a traditional pub for some craft beer, and try delicious local dishes.

Sydney is blessed with natural gifts that few cities can rival. This city is full of greenery. Parks and nature reserves mingle with urban areas. Thanks to this, you need not travel far to see rare species in numerous city zoos; or enjoy fresh air and a range of plants from all corners of the world, all gathered in boundless parks. For those visitors keen to explore the sea, Sydney is heaven with over 70 spectacular bays and beaches. These include beautiful Bondi Beach, which is said to be the loveliest on the planet, where visitors can sunbathe, and play various water sports.

Sydney is said to be a miniature world of attractions, captivating visitors. It is a must-go destination on every tourist's bucket list, should they visit the beautiful land of Australia.

(Adapted from Heritage)

The word “These” in paragraph 2 refers to ________.

Read the text below and decide which answer (A,B,C, or D) best fits each space.
Postsecondary institutions and private schools are corporations under U.S. law.  They are approved to operate as non-profit, for-profit, or public corporations (1)  _______ education and training. Increasingly, state authorities are requiring  approved educational providers to apply (2) _______ and receive accreditation  as a condition of final and continued approval. 
As corporate entities, U.S. institutions are internally self-governing and are (3)  _______ to make property, facilities, equipment, and utilities transactions; make  their own personnel decisions; decide whom to admit to study and to graduate;  (4) _______ their own funds from outside sources; enter into contracts and  compete for grants; and do most of the other things that corporations do.  Institutions compete (5) _______ one another for students, research funding,  faculty, and other benefits. Public institutions may compete within the same  state or territory for budget appropriations. It is the corporate nature of  institutions and the competition within the system that (6) _______ Americans  to refer to the concept of the educational or academic marketplace - an important distinctive element of the way U.S. education is organized. 
Some institutions are governed (7) _______ under multi-campus arrangements.  These include most local public schools (governed by school districts) and many  state community college and university systems. Whether single- or multi campus, institutional corporations (8) _______ by boards of citizens, both  alumni and non- alumni, who are ultimately responsible for all operations. They  appoint senior (9) _______, such as principals, headmasters, presidents, and  deans; and approve the actions taken (10) ______ their name. 

9.........................