Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions. 
      Sixty percent of working Americans today say they’ve left a job, or considered leaving a job, because they didn’t like their direct supervisor, according to a survey from human resource consulting firm Randstad US. Though leaving a job may seem like the best solution for retiring a bad boss, that doesn’t mean that it’s always the best plan for your career. In fact, if you’re in a situation where you love your job and the opportunities it presents, then leaving your role because of a difficult boss may not be the best idea. Pollak and Monster.com career expert Vicki Salemi broke down three ways you can deal with a bad boss without quitting a job you love. 
      Pollak says that in many cases, a difficult relationship with your boss is often due to differing personalities and habits. One way to mend this relationship, she says, is to closely study your boss’s behavior so that you can meet their expectations. “Become the world’s leading expert on your boss or your manager,” says Pollak, who is also the author of the book “The Remix: How to Lead and Succeed in the Multigenerational Workforce.” “How does this person like to communicate? If she hates long emails, stop sending long emails. If she doesn’t like it when you drop by her office but reacts better when you schedule an appointment, then learn to always schedule appointments instead of dropping in. If she is not a morning person, don’t ask for things in the morning. If this person is really detail-oriented, then triple check your documents before handing them in.” Salemi agrees. She says that if you have a boss who’s critical or a micromanager, often the best way to deal with them is to be proactive in meeting their needs. “It’s kind of like you’re managing them without making it seem like you’re managing them,” she says.
      When dealing with a difficult boss, Pollak says one of the best ways to figure out how to successfully work under their leadership is to talk to other people who you know have been in a similar situation. “Other people can be a resource, whether it’s a mentor, someone at a different company, a coach or people who have worked for this person in the past,” she says. “Treat it as a positive and say, ‘I really want to be successful working with X. What recommendations do you have?’” However, she emphasizes, you should never talk about the situation in a negative way, or say you don’t like working for your boss. Instead, discuss about the situation in a way that shows your willingness to adapt to make the relationship work.
      If talking to other colleagues isn’t helpful, then Pollak says one of your last options should be to talk directly to your boss. Consider your approach carefully. Instead of saying, “We’re not getting along. What should we do?”, say something to the effect of, “I’d really like to make sure that I’m serving your needs. I’d like to make sure that I’m communicating in a way that’s effective for you and I want to make sure that I’m being as productive as possible. Is there anything I can do differently?” This way, she says, you’re approaching the situation by asking how you can help, instead of emphasizing a problem.

Which best serves as the main idea of the passage?

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions.

Machines already perform a lot of tasks that were usually done by humans, such as building cars, doing complex calculations, and even marking exam papers. But now it seems that ever more intelligent machines are straying into areas where we never envisaged they would go. We have always taken pride in having a unique kind of intelligence that machines could never match, one which allows us to think of new ideas and produce creative and artistic works. But it seems that even here, computers are lining up to compete with us.

Machines can easily be trained to do the physical work of producing art. About ten years ago, a painting robot known as e-David was created at a university in Germany. And recently in New York, the painting ‘Portrait of Edmond de Belamy' has been auctioned for nearly half a million dollars. What made it a bit unusual was that the idea, and the image itself, was produced entirely by a computer. A group of young French artists gave instructions to the computer, aiming simply to show that computers can be creative.

Some artists are now working with computers to produce a new kind of art. Computer-generated works of art are certainly interesting, and make us think about the limits of what machines can and cannot do. But not everyone would accept that they qualify as art. Some enthusiasts would argue they do, and the collectors willing to pay high prices for these works would suggest there is definitely a market for computer art. Others, however, would disagree.

Many 'real' artists would claim that art is an expression of human intelligence and human emotions. More importantly, it is about a desire to communicate with other people. These things, they argue, are part of being human and can never be produced by a machine.

(Adapted from Formula-Exam Trainer)

The word they in paragraph 4 refers to_______

Read the text below and decide which answer (A,B,C, or D) best fits each space.
Tattooing is an old art. In ancient Greece, people who had tattoos were regarded  asmembers of the (16)____classes. On the other hand, tattooing was  (17)_____in Europe by the early Christians, who thought that it was a sinful  thing to(18) .It was not until the late 18th century, when Captain Cook  saw South Sea Islander decorating their bodies with tattoos that attitudes began  to change. Sailors came back from these islands with pictures of Christ on their  backs and from then on, tattooing (19)_____in popularity. A survey by the  French army in 1881 (20)_____that among the 387 men (21)_______ there were  1,333 designs. Nowadays, not everybody finds tattoos acceptable. Some people  thing that getting one is silly because tattoos are more or less permanent. There  is also some (22)_____about (23)_____ a blood disease from unsterilized needles. Even for those who do want a tattoo, the (24)_____of getting one is not  painless, but the final result, in their eyes, is (25)______the pain. 

24..........................

 Choose the item among A, B, C or D that best answers the question about the passage:

"Books which give instructions on how to do things are very popular in the United States today. Thousands of these How-to books are useful: in fact, there are about four thousand books with titles that begin with the words “How to”. One book, may tell you how to earn more money, another may tell you how to save or spend it, and another may explain how to give your money away.
 Many How-to books give advice on careers. They tell you how to choose a career and how to succeed in it. If you fail, however, you can buy the book “How to Turn Failure into Success”. If you would like to become very rich, you can buy the book “How to Make a Millionaire”. If you never make any money at all, you may need a book called “How to Live on Nothing”.
 One of the most popular types of books is one that helps you with personal problems. If you want to have a better love of life, you can read “How to Succeed in Love every Minute of Your Life”. If you tired of books on happiness, you may prefer books which give step-by-step instructions on how to redecorate or enlarge a house.
 Why have How-to books become so popular? Probably because life has become so complex. Today people have far more free time to use, more choices to make, and more problems to solve. How-to books help people deal with modern life."

3. If you often read How-to books, you ………

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions.

As Australia's largest and oldest city, Sydney carries many traces of its history. Time seems to stand still in the city's old streets and in its many magnificent, ancient buildings, such as the Sydney Town Hall, the Queen Victoria Building, and St. Mary's Cathedral. To explore the city's present and past, head for The Rocks the oldest neighbourhood in Australia and Sydney, where sandstone houses built in the 18th century still stand. You can stroll through the pretty streets, visit a traditional pub for some craft beer, and try delicious local dishes.

Sydney is blessed with natural gifts that few cities can rival. This city is full of greenery. Parks and nature reserves mingle with urban areas. Thanks to this, you need not travel far to see rare species in numerous city zoos; or enjoy fresh air and a range of plants from all corners of the world, all gathered in boundless parks. For those visitors keen to explore the sea, Sydney is heaven with over 70 spectacular bays and beaches. These include beautiful Bondi Beach, which is said to be the loveliest on the planet, where visitors can sunbathe, and play various water sports.

Sydney is said to be a miniature world of attractions, captivating visitors. It is a must-go destination on every tourist's bucket list, should they visit the beautiful land of Australia.

(Adapted from Heritage)

The word “These” in paragraph 2 refers to ________.

Read the passage carefully, then choose the correct answer. 
A higher reading rate, with no loss of comprehension, will help you in other subjects as well as in English, and, the general principles apply to any language. Naturally, you will not read every book at the same speed. You would expect to read a newspaper, for example, much. more rapidly than physics or economics textbook — but you tan raise your average reading speed over the whole range of materials you wish to cover so that the percentage gained will be the same whatever kind of reading you are concerned with. 
The reading passages which follow are all of an average level of difficulty for your stage of instruction. They are all about five hundred words long. They are about topics of general interest which do not require a great deal of specialized knowledge. Thus they fall between the kind of reading you might find in your textbooks and the much less demanding kind you will find in a newspaper or light novel. If you read this kind of English, with understanding at four hundred words per minute, you might skim through a newspaper at perhaps 650 - 700 words per minute while with a difficult textbook you might drop to two hundred or two hundred and fifty. Perhaps you would like to know what reading speeds is common among native English-speaking university students and how those speeds can be improved. Tests in Minnesota, USA, for example, have shown that students without special training can read English of average difficulty, for example, Tolstoy's War and Peace in translation, at speed of between 240 and 250 words per minute with about seventy percent comprehension. Students in Minnesota claim that after twelve-half-hour lessons, once a week, the reading speed can be increased, with no loss of comprehension, to around five hundred words per minute.

______ book Jubilee, which was based on the life of their great-grand-mother, Margaret Walker was awarded the Pulitzer Prize.

Fill in each numbered blank with one suitable word or phrase.

If you want to prepare yourself for great achievement and have more to (1) ______ to your education or your work, try reading more books. (2) ______ up some of the interestingly informative books and search for well-researched material that can help you grow. We should (3) ______ our children to read more books and (4) ______ less time watching TV. Some people have commented that this is inconsistent. "Why is the written word a superior way to get information than television?" That is (5) ______ interesting point of view worth further (6) ______. Reading is a skill that is in much greater demand than the demand for watching TV. There are no jobs that (7) ______ a person to be able to watch TV but reading is an integral part of many jobs. The written word is an incredibly flexible and efficient way of communication. You can write something down and, in no time, it can be (8) ______ to many different people. Not only that, we can (9) ______ vast amounts of information through reading in a very short time. A good reader can acquire more information in reading for two hours than someone watching TV can acquire in a full day. You are able to gain a lot of information quickly because you are a fast reader with good (10) ______ skills. It will save you massive amounts of time and you will be able to assimilate vast quantities of information.

(3) ______

Choose the word or phrase among A, B, C or D that best fits the blank space in the following passage:

"Many parents believe that they should begin to teach their children to read when they are (1)….. more than toddlers. This is fine if the child shows a real interest but (2)…… a child could be counter-productive if he isn’t ready. Wise parents will have a (3)….. attitude and take the lead from their child. What they should provide is a selection of (4)….. toys, books and other activities. Nowadays there is a plenty of good (5)….. available for young children, and of course, seeing plenty of books in use about the house will also (6)…..  them to read.
 Of course, books are no longer the only (7)….. of stories and information. There Js also a huge range of videos, which can (8)…. And extend the pleasure a child finds in a book and are (9)… valuable in helping to increase vocabulary and concentration. Television gets a bad (10)…. as far as children are concerned, mainly because too many children spend too much time watching programmes not intended for their age group."

7. Of course, books are no longer the only (7)….. of stories and information.

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions.

   Mickey Mantle was one of the greatest baseball players of all time. He played for the New York Yankees in their years of glory. From the time Mantle began to play professionally in 1951 to his last year in 1968, baseball was the most popular game in the United States. For many people, Mantle symbolized the hope, prosperity, and confidence of America at that time.

   Mantle was a fast and powerful player, a “switch-hitter” who could bat both right-handed and lefthanded. He won game after game, one World Series championship after another, for his team. He was a wonderful athlete, but this alone cannot explain America’s fascination with him.

   Perhaps it was because he was a handsome, red-haired country boy, the son of a poor miner from Oklahoma. His career, from the lead mines of the West to the heights of success and fame, was a fairy-tale version of the American dream. Or perhaps it was because America always loves a “natural”: a person who wins without seeming to try, whose talent appears to come from an inner grace. That was Mickey Mantle.

   But like many celebrities, Mickey Mantle had a private life that was full of problems. He played without complaint despite constant pain from injuries. He lived to fulfill his father’s dreams and drank to forget his father’s early death.

   It was a terrible addiction that finally destroyed his body. It gave him cirrhosis of the liver and accelerated the advance of liver cancer. Even when Mickey Mantle had turned away from his old life and warned young people not to follow his example, the destructive process could not be stopped. Despite a liver transplant operation that had all those who loved and admired him hoping for a recovery, Mickey Mantle died of cancer at the age of 63.

It can be inferred from the passage that for most Americans ______.

Read the following passage and mark the letter A, B, C or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks from 1 to 5.
Hospitality
Hospitality - looking after visitors - is universal but in different cultures hostsare (1)       to receive guests in different ways.
In much of the ancient world it was the custom to provide passing travellers with food and water. Today some old customs have (2)      . In a traditional Japanese household, if a guest admires a particular object in the house, the host will want to give it to the guest straight away. And in parts of Russia guests are greeted with bread and salt on a special cloth.The guest is (3)        to kiss them and hand them back to the host. Sometimes the guest breaks off a small piece of bread, dips it in the salt and eats it.
In some countries, when foreign guests arrive from abroad, they may feel they have been given a particularly (4)        meal. But this is probably because the host politely offers more and more food and drink and the guest is too embarrassed to (5)      anything down.
(3)....................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions.

   Mickey Mantle was one of the greatest baseball players of all time. He played for the New York Yankees in their years of glory. From the time Mantle began to play professionally in 1951 to his last year in 1968, baseball was the most popular game in the United States. For many people, Mantle symbolized the hope, prosperity, and confidence of America at that time.

   Mantle was a fast and powerful player, a “switch-hitter” who could bat both right-handed and lefthanded. He won game after game, one World Series championship after another, for his team. He was a wonderful athlete, but this alone cannot explain America’s fascination with him.

   Perhaps it was because he was a handsome, red-haired country boy, the son of a poor miner from Oklahoma. His career, from the lead mines of the West to the heights of success and fame, was a fairy-tale version of the American dream. Or perhaps it was because America always loves a “natural”: a person who wins without seeming to try, whose talent appears to come from an inner grace. That was Mickey Mantle.

   But like many celebrities, Mickey Mantle had a private life that was full of problems. He played without complaint despite constant pain from injuries. He lived to fulfill his father’s dreams and drank to forget his father’s early death.

   It was a terrible addiction that finally destroyed his body. It gave him cirrhosis of the liver and accelerated the advance of liver cancer. Even when Mickey Mantle had turned away from his old life and warned young people not to follow his example, the destructive process could not be stopped. Despite a liver transplant operation that had all those who loved and admired him hoping for a recovery, Mickey Mantle died of cancer at the age of 63.

What is the main idea of the passage?

Read the following the passage and mark the letter A, B, C or D on your answer sheet to indicate the correct word or phrasethat best fits each of the numbered blanks from 31 to 35.
From the next year, every student in their final rear at our school will study for a compulsory Diploma of Practical Achievement. This will be in addition to the normal examinations. Up to now, the course has been optional, but from now on every student must (31)        it.
The aim is to (32)   students with "life skills", which the Diploma divides into eight categories. These cover a range of things relevant to life beyond school, from sending an e-mail to giving presentation  to  an  audience.  Under  the  heading     "survival",  (33)      ,  students   can learn  car mainternance, first aid and cooking. We have discovered that many students cannot do simple things such as mend a puncture or boil an egg. At the other extreme, the Diploma includes such things as how to design a webpage and how to cope if someone has a heart attack. It has been called a " Diploma in Common Sense".
On the course, students will not be taught in the traditional (34)  
  , but rather will be guided and encouraged to do things for themselves. This is above all a practical "hand-on" course. To a greater or lesser extent, good schools have always tried to (35)        these skills. Unfortunately, students have not always shown much interest because such skills are not directly related to passing exams for higher education. We hope this will change now that we have a proper course that will lead to a recognised diploma.
(31)..................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks
An important point to remember if you like spending time out in the open air is that the human head doesn't work very well outdoors if it becomes too hot, cold or wet. That‟s why a hat is a  good investment, whenever you are planning to go out and about. Surprisingly, a single waterproof hat with a brim will do the (16)       adequately in most conditions.
In cold climates, the problem is that the head is (17)           heat all the time. As much as fifty to sixty per cent of your body‟s heat is lost through the head and neck, (18)      on which scientist  you believe. Clearly this heat loss needs to be prevented, but it‟s important to remember that hats don‟t actually keep you warm, they simply stop heat escaping.
Just as important is the need to protect your neck from the effects of bright sunlight, and the brim of your hat will do this. If you prefer a baseball cap, (19)       buying one that has a drop down tail at the back to stop your neck getting sunburnt.
And in wet weather  (20)         ,  hats are often more practical than  pooling up the hood of your waterproof coat because when you turn your head, the hat goes with you, whereas the hood usually does not.
(17)..........................

In “Cerealizing America”, Scott Bruce and Bill Crawford remark that the cereal  industry uses 816 million pounds of sugar per year. Americans buy 2.7 billion  packages of breakfast cereal each year. If (1) _______ end to end, the empty  cereal boxes from one year's consumption would (2) _______ to the moon and back. One point three (1.3) million advertisements for cereal are broadcast on  American television every year at a(n) (3) _______ of $762 million for airtime.  Only automobile manufacturers spend more money on television advertising  than the makers of breakfast cereal. (4) _______ of the boxed cereals found in  supermarkets contain large amounts of sugar and some contain more than 50%  sugar. Cereal manufacturers are very clever in their marketing, making many  cereals appear much healthier than they really are by “fortifying” them with vitamins and minerals. Oh, (5) ______ – you now have vitamin-fortified sugar! Before you eat any cereal, read the ingredient list and see how (6) _______  sugar appears on the ingredient list. Then check the “Nutrition facts” panel. 
There are actually only a small handful of national commercially-branded cereals  that are made (7) _______ whole grains and are sugar-free. If you shop at a health  food store instead of your local supermarket, you (8) _______ to find a healthy,  whole grain, sugar-free (or very low sugar) cereal. But (9) _______! Some of the  health food store boxed cereals are sweetened with fruit juice or fructose.  Although this may be an improvement (10) _______ refined white sugar, this can  really skyrocket the calories. 

1........................

SHOPPING MALLS
Victor Gruen, an American architect, revolutionized shopping in the 1950s by creating the type of shopping centre that we now call a shopping mall.
Gruen's (31) _______ was to provide a pleasant, quiet and spacious shopping environment with large car parks, which usually meant building in the suburbs. He also wanted people to be able to shop in all kinds of weather. He (32) _______ on using building designs that he knew people would feel comfortable with, but placed them in landscaped ‘streets’ that were entirely enclosed and often covered with a curved glass roof. This was done to (33) _______ some of the older shopping arcades of city centres, but while these housed only small speciality shops, Gruen's shopping malls were on a much grander scale.
Access to the whole shopping mall was gained by using the main doors, which (34) _______ the shopping ‘streets’ from the parking areas outside. As there was no need to keep out bad weather, shops no longer needed windows and doors, and people could wander (35) _______ from shop to shop. In many cities, shopping malls now contain much more than just shops; cinemas, restaurants and other forms of entertainment are also growing in popularity.
(34)..............................................................

In “Cerealizing America”, Scott Bruce and Bill Crawford remark that the cereal  industry uses 816 million pounds of sugar per year. Americans buy 2.7 billion  packages of breakfast cereal each year. If (1) _______ end to end, the empty  cereal boxes from one year's consumption would (2) _______ to the moon and back. One point three (1.3) million advertisements for cereal are broadcast on  American television every year at a(n) (3) _______ of $762 million for airtime.  Only automobile manufacturers spend more money on television advertising  than the makers of breakfast cereal. (4) _______ of the boxed cereals found in  supermarkets contain large amounts of sugar and some contain more than 50%  sugar. Cereal manufacturers are very clever in their marketing, making many  cereals appear much healthier than they really are by “fortifying” them with vitamins and minerals. Oh, (5) ______ – you now have vitamin-fortified sugar! Before you eat any cereal, read the ingredient list and see how (6) _______  sugar appears on the ingredient list. Then check the “Nutrition facts” panel. 
There are actually only a small handful of national commercially-branded cereals  that are made (7) _______ whole grains and are sugar-free. If you shop at a health  food store instead of your local supermarket, you (8) _______ to find a healthy,  whole grain, sugar-free (or very low sugar) cereal. But (9) _______! Some of the  health food store boxed cereals are sweetened with fruit juice or fructose.  Although this may be an improvement (10) _______ refined white sugar, this can  really skyrocket the calories. 

5.....................

Read the text below and decide which answer (A,B,C, or D) best fits each space.
Postsecondary institutions and private schools are corporations under U.S. law.  They are approved to operate as non-profit, for-profit, or public corporations (1)  _______ education and training. Increasingly, state authorities are requiring  approved educational providers to apply (2) _______ and receive accreditation  as a condition of final and continued approval. 
As corporate entities, U.S. institutions are internally self-governing and are (3)  _______ to make property, facilities, equipment, and utilities transactions; make  their own personnel decisions; decide whom to admit to study and to graduate;  (4) _______ their own funds from outside sources; enter into contracts and  compete for grants; and do most of the other things that corporations do.  Institutions compete (5) _______ one another for students, research funding,  faculty, and other benefits. Public institutions may compete within the same  state or territory for budget appropriations. It is the corporate nature of  institutions and the competition within the system that (6) _______ Americans  to refer to the concept of the educational or academic marketplace - an important distinctive element of the way U.S. education is organized. 
Some institutions are governed (7) _______ under multi-campus arrangements.  These include most local public schools (governed by school districts) and many  state community college and university systems. Whether single- or multi campus, institutional corporations (8) _______ by boards of citizens, both  alumni and non- alumni, who are ultimately responsible for all operations. They  appoint senior (9) _______, such as principals, headmasters, presidents, and  deans; and approve the actions taken (10) ______ their name. 

5........................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions. 
      Sixty percent of working Americans today say they’ve left a job, or considered leaving a job, because they didn’t like their direct supervisor, according to a survey from human resource consulting firm Randstad US. Though leaving a job may seem like the best solution for retiring a bad boss, that doesn’t mean that it’s always the best plan for your career. In fact, if you’re in a situation where you love your job and the opportunities it presents, then leaving your role because of a difficult boss may not be the best idea. Pollak and Monster.com career expert Vicki Salemi broke down three ways you can deal with a bad boss without quitting a job you love. 
      Pollak says that in many cases, a difficult relationship with your boss is often due to differing personalities and habits. One way to mend this relationship, she says, is to closely study your boss’s behavior so that you can meet their expectations. “Become the world’s leading expert on your boss or your manager,” says Pollak, who is also the author of the book “The Remix: How to Lead and Succeed in the Multigenerational Workforce.” “How does this person like to communicate? If she hates long emails, stop sending long emails. If she doesn’t like it when you drop by her office but reacts better when you schedule an appointment, then learn to always schedule appointments instead of dropping in. If she is not a morning person, don’t ask for things in the morning. If this person is really detail-oriented, then triple check your documents before handing them in.” Salemi agrees. She says that if you have a boss who’s critical or a micromanager, often the best way to deal with them is to be proactive in meeting their needs. “It’s kind of like you’re managing them without making it seem like you’re managing them,” she says.
      When dealing with a difficult boss, Pollak says one of the best ways to figure out how to successfully work under their leadership is to talk to other people who you know have been in a similar situation. “Other people can be a resource, whether it’s a mentor, someone at a different company, a coach or people who have worked for this person in the past,” she says. “Treat it as a positive and say, ‘I really want to be successful working with X. What recommendations do you have?’” However, she emphasizes, you should never talk about the situation in a negative way, or say you don’t like working for your boss. Instead, discuss about the situation in a way that shows your willingness to adapt to make the relationship work.
      If talking to other colleagues isn’t helpful, then Pollak says one of your last options should be to talk directly to your boss. Consider your approach carefully. Instead of saying, “We’re not getting along. What should we do?”, say something to the effect of, “I’d really like to make sure that I’m serving your needs. I’d like to make sure that I’m communicating in a way that’s effective for you and I want to make sure that I’m being as productive as possible. Is there anything I can do differently?” This way, she says, you’re approaching the situation by asking how you can help, instead of emphasizing a problem.

What should you have to pay attention to if you want to ask for others’ advice about your boss?

Read the text below and decide which answer (A,B,C, or D) best fits each space.
MY FIRST JOB

When I was 19, I (58) …….. out of my university course and ended up getting a job in a local travel agent’s. I’d seen the (59) …….. for the job in local paper. It said they wanted someone with a nice (60) …….. and a friendly (61) …….. .I thought the job might be an (62) …….. to send people to interesting places and to see some of the world myself. (63) …….. , it turned out to be a bit of a joke. I arrived at work on the first day with a positive (64) …….., ready to work and learn about new places. I spent that morning and every morning for the first three months filling (65)…….. forms and making coffee for the rest of the staff. (66) …….. I was hoping to be dealing with travel-hungry people with a good idea of where they wanted to go, the (67) …….. customer took ages to make their mind (68) …….. . It was amazing the number  of  customers  who  would  spend  ages  finding  the  perfect  destination  only  to have a change (69) …….. heart at the last moment. If we did organize the trip of a lifetime for someone, we rarely got thanks (70) …….. all our efforts. I now work in publishing (71) …….. a living, so these days I’m a customer in travel agencies. One thing I always keep (72) …….. mind is the need to say thank you.

61...................

Course numbers are an indication of which courses are to various categories of students at the University. Undergraduate courses with the numbers 100 or 200 are generally introductory courses appropriate for freshmen or sophomores, whereas courses with the numbers 300 or 400 often have prerequisites and are often to juniors and seniors only. Courses with the numbers 800 or above are open only to graduate students. ​Certain graduate courses, generally those devoted to introductory material, are numbered 400 for undergraduate students who qualify to take them and 600 for graduate students. Courses designed for students seeking a professional degree carry a 500 number for undergraduate students and a 700 number for graduate students. Courses numbered 99 or below are special interest courses that do not carry academic credit. If students elect to take a special interest course, it will not count toward the number of hours needed to complete graduation requirements.
Full - time undergraduate student is expected to take courses that total twelve to eighteen credit hours. A full-time graduate student is expected to take courses that total ten to sixteen credit hours. Student holding assistantships are expected to enroll for proportionately fewer hours. A part - time graduate may register for minimum of three credit hours. An overload, that is, more than the maximum number of hours, may be taken with the approval of an academic advisor. To register for an overload, students must submit the appropriate approval form when registering. Overloads above 24 hours will not be approved under any circumstances.

The word "appropriate" in the LAST paragraph is closest in meaning to ________.

Choose the word or phrase among A, B, C or D that best fits the blank space in the following passage:

"Many parents believe that they should begin to teach their children to read when they are (1)….. more than toddlers. This is fine if the child shows a real interest but (2)…… a child could be counter-productive if he isn’t ready. Wise parents will have a (3)….. attitude and take the lead from their child. What they should provide is a selection of (4)….. toys, books and other activities. Nowadays there is a plenty of good (5)….. available for young children, and of course, seeing plenty of books in use about the house will also (6)…..  them to read.
 Of course, books are no longer the only (7)….. of stories and information. There is also a huge range of videos, which can (8)…. And extend the pleasure a child finds in a book and are (9)… valuable in helping to increase vocabulary and concentration. Television gets a bad (10)…. as far as children are concerned, mainly because too many children spend too much time watching programmes not intended for their age group."

10. Television gets a bad (10)…. as far as children are concerned, mainly because too many children spend too much time watching programmes not intended for their age group.